dinners and breakfast were delightful, and the service was personalized and attentive

included breakfast was not as great - you’d have to order a la carte options for additional cost

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

the complimentary breakfast was fine but minimal given the cost of the room

by the pool for over an hour and no one offered me service, despite their website saying there was

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

only complaint was the room next to ours there was a young family with kids that were pretty noisy

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

the room was very nice and also the climatize pool.

a quick beer before walk around antigua, asked for the bill a couple of times, had to pay at the bar since nobody

the gym was incredibly limited and small that made it almost unusable if even 1 person was using the

walk from central park which is fine during the day but didn t look great at night so i ordered room service

on the other hand, the bar they have is something small

the fireplace in room

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

so i found it hard to understand why they put people with a very young and loud (we understand kids don’t like

it was clean, quiet, easy car parking, great breakfast included and the staff was friendly

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

the pool was excellent, is not too far from el parque but you need a taxi to get there

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

the front desk arranged airport travel and laundry for us

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

breakfast was fantastic.

breakfast and service was excellent

the garden, the pool, the hangout room, the terrace, and your room (even up to the bathroom) are all beautiful

the roaring fireplace at night made my room extra cozy

although the pool was tempting, we did not use it

the pool, roof terrace, and communal area are breathtaking

the fireplace was perfect for the cool nights

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

we love the hotel, the style, decor, location and breakfast! the garden was huge and beautiful!

the free parking is private and safe

breakfast was great it was nice to take a walk on the park of the hotel, and the also have a mini gym on the

nice breakfast listening to the fountain

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

photos distort the size of the courtyard pool, which is just for decoration

breakfast was great

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

the breakfast was fantastic

that there will be a wedding (some part of the hotel would then not be accessible) no swimming pool

convenient location, lots of small areas to sit down and chat, great breakfast too

it was my first time in guatemala and the breakfast had all of my cells excited

location, cleanliness, the place, it s pet friendly

rooftop terrace is amazing spot to drink fabulous mojito s or sangria expertly made by the bar and gaze at

laundry serv is available for a small fee

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

i don t recommend booking a shuttle or doing laundry through the hotel

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

reasonable laundry service too

they have laundry available

we also used their laundry service and it was extremely fast aswell as cheap

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

we used the laundry and spa services, both were super great

the whole place seems like a spa (and smells heavenly)

restaurant is good and breakfast buffet is generous and varied

2 large pools , parking available nearby if needed

is a pet friendly facility, they had beds and towels for them in the room

breakfast was good food arrive cold to my table

breakfast is expensive. it is better to go out to other restaurants.

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

laundry service just around the corner as well

good laundry service around the corner called 'cafe siete' if you need it

the breakfast is amazing and you are greeted every morning with a smile from the very friendly

a bit hot when we were there but they had fans, good wifi

parking.

the pool was heated, courtyard beautifully landscaped perfect place for coffee or a gallo

the hotel is beautifully maintained and the garden and pool provide a lovely area to relax in

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

pool also, but small enough that i'm not sure you can actually swim in it

gardens, friendly staff, excellent parking facilities in a town where is very difficult to

wifi terrible

parking on premises, underground and included in the bedroom rate

very comfortable, picturesque, lovely decor and astounding breakfast

the bedroom had high ceiling, tv, ac, free wifi, hair dryer, safe, desk, small table and chairs

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

bed, dog friendly, use of pool and sauna at sister hotel nearby

the pool and breakfast are not onsite as others have outlined

i liked the spa tub and the security of the place. it was also very quiet and clean.

i also got completely ripped off with my laundry and charged $120 for a few

parking is a bit far and unfriendly to walk from and to the place

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

there was some problems with the hot water, no room service and the wifi was spotty.

staff were pleasant and they can provide parking and take you there with a shuttle

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

breakfast of fruit and pancakes, granola and coffee

wifi was going in and out

wifi was really bad

breakfast was included every morning which was a nice bonus

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make

laundry available per bag, small or big so not per piece

first room i was assigned was in a dark corner next to the laundry room

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

staff was helpful to arrange for expedited laundry services after an outing to acatenango

central location, kind staff, quick laundry service. had a great stay.

they offered laundry service with a affordable price

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

we used the laundry service which was very quick and the clothes were lovely and clean

nice location, cheap laundry service, balcony off lobby

great hotel, good location and cheap laundry service !

no room service or other amenities , no water to drink

location, very clean and regural room service, hot water, very friendly stuff, quiet and

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

wifi would sometimes cut out, but it was good for the most part

great location. lovely staff. laundry was done very well.

there was a broken window that didn't open and one window that opened into the laundry room

lack of wifi in rooms, rooms are pretty run down.

cleaning the fact that we had our own kitchen living room and garden to relax also a terrace was

nice staff, kitchen, and communal seating area. wifi worked well. clean linens.

also they charge 40q a lb for laundry which was literally outrageous

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

speedy laundry service

they have laundry service

cheap laundry, it was actually cheaper than nearby laundry places

it had wonderful kitchen and laundry facilities

they also do laundry for a good price

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

laundry service

a sound of a laundry next door.

wifi and no air condition in the rooms

the cause of the hotel funding school kids is amazing too and feels good for travelling

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

the included breakfast and fresh juice was delicious

wifi was temperamental, didn t always work. wish price was a bit less.

with 1-2 people it s okay, but add two kids and our room looked like chaos all the time

laundry service across the street and center is a block away

delicious breakfast

the breakfast has good varieties and was very tasty

they made me breakfast and coffee earlier than everyone else because i had to get up early for a hike and they

the breakfast was delicious

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

my laundry was done and folded for a very reasonable price

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

in house laundry service was quick and convenient

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

this place has a great location, helpful staff, laundry service, good security, and a great value

for an extra charge they did my laundry and it was much appreciated

location, rooms were clean, you could do laundry at very good price

staff were helpful with all our questions, organising tours, laundry etc

laundry service good

clothes came back from laundry looking worse than before

laundry service offered

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

15 - a dingy room at the very back, noise from the laundry next to it

wifi. variable. dropped al 3 of my devices frequently.

wifi in my room

poor wifi

is near the hotel that offers laundry and yoga classes

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

no coffee for costumers, wifi signal very poor

were lots of choices and it was an excellent hot breakfast

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

wifi is basically nonexistent

wifi poor in room. outside good.

great wifi

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

internet in my room didn t work, i had to stand by the door to catch wifi

we did laundry and it came back same day

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

the fireplace in the room and manicured lawns

no air conditioning, weak wifi, surly manager other staff were excellent.

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

laundry was a little expensive although convenient

the resto and bar stay open till 11p

wifi was sometimes down

wifi in the back where we stayed did not work for 2 days

), did the laundry for free

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

the room did not have the specified mini-kitchen, and there was no kettle even in an ordinary kitchen

wifi came in and out. owner needs to improve.

also, there is a fully equipped kitchen that is available for use

bad wifi

of guards at museum inside this hotel kept asking me show tickets and other stuffs if me and my kids were

it advertised rooms for adults with direct access to spa areas; there where screaming kids everywhere outside

spa, in room working fireplace

room service was exceptional