parking lot is way too far away from the casita and no paved path to roll luggage

when ordering breakfast we called and gave our order (vegetarian omelet no ham)

we used the laundry service and that was excellent too

the room was dirty and full of insects, they don t clean the swimming pool since ages

breakfast service really two slow, 30-40 minutes every morning to get a pair of eggs

the continental breakfast is very much disappointing and poor

the breakfast they give you is miserable and when they hand you the menu is ridicules expensive ,

we enjoyed cocktails and dinner and our own private plunge pool in the suite

stunning property, gardens pool area and amazing tentative staff. definitely recommended!

breakfast was great and there were lots of options for the free breakfast included in the room rate

the staff were amazing and attentive, the breakfast perfect

at 0630am

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

everything was great hoped that we could use the pool a little bit longer like at 11pm

good breakfasts, big parking

welcoming bar with great prices

the pool and surroundings were lovely

there is no laundry service for clients on site

room was next to the laundry which is works all night

laundry near by & plenty of places to eat nearby

wifi did not work in the room. they don't have laundry but there are options in the area.

the first day the hotel had problems with the laundry delivery so we did not have any towels.

loundry service is in near street - laundry

the homepage car rental and laundry is offered, but none of these service are possible at that

located within walking distance to the city center, private parking on site

staff was very friendly and accommodated an early check in easily

very good room service, comfortable acomodation, mosquito net in the window, silent ventilator.

breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service

the pool was cool during our stay, however was appreciated after walking the city in 90 degree weather

cocktails) to the breakfast, the pool, the location, the room, the recommendations for local restaurant, bars

the vegeterian breakfast was a spread of delights with a mexican twist, with the sound of a pool waterfall as

fantastic room and very nice pool

good location, great pool. nice breakfast restaurant. good parking area.

easy secure parking

wifi connection was not really stable but this is not really a disadvantage.

big parking space

good location, great pool. nice breakfast restaurant. good parking area.

staff: there's very little staff available, both at reception and in room service

good breakfast, especially during pandemic. quiet.

is kiddie day and the pool is packed with screaming kids

friendly and helpful staff, nice atmosphere & great breakfast buffet!

no balcony. pool is not inviting. wifi not working. had to use my data.

you can have your meals overlooking the pool

hotel offers only street parking, with no private lot available

staff, lovely atmosphere at social time, great kitchen, beautiful buildings and a wonderful pool

clean, active kitchen and bar considering it s a boutique hotel, friendly welcome with delicious drink, spacious

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning

the only problem is the wifi, which only can be easily connected nearby the lobby.

very close to city center, just two blocks, parking.

wifi not available through out the hotel

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here

wifi was horribly bad in our room and we constantly had to leave and stay ourside to do anything

everyone was deeply attentive, we even got laundry hand delivered to the room

the iron stained a piece of clothing and getting the desk staff to send it out for laundry at no charge to me

laundry bin too close to corner room chairs outside room for smokers use should be an area away

laundry sent out came back with a strong unwanted smell.

desk and reception staff were very attentive and helpful, including taking our laundry to an express launderette

beautiful building, rooms are big! wifi sucks though.

wifi was a little slow.

great location, wifi works well, hot showers

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

wifi was very slow. toilet didn't flush.

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

good location, clean, wifi, nice pool

free parking was a great feature

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and

property was super clean, they have all the precautions about the covid, the pool was clean

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

breakfast very nice

the room was very clean, the location perfect, bed comfortable, and breakfast tasty and filling

wonderful hotel focused on adults, beautiful room, excellent area and great staff

i appreciated the air conditioning but didn't make much use of my tiny pool because it was too exposed to the

there is plenty of street parking and it felt safe

wifi is excellent and the room was

the breakfast was delicious -- fresh fruit every day and a wonderful hot breakfast option

we also loved the pool area

i saw comments about the wifi being weak but it was actually very good so that shouldn t deter anyone from

the pool wasn't clean

pool is very small and just two lounge chairs.

so we couldn't take advantage of the free breakfast

facilities were good, we loved the pool and the outdoor area

the pool is small but delightful after a hot day enjoying the town

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

on your list of facilities, it stated on site laundry, there is no laundry here.

view, pool area, v friendly

wish the wifi was better in the room

good location staff helpful and very nice charming hotel with a lovely patio/outside swimming pool quiet whereas

we even got our laundry done which was a treat

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry service

the bed was a little hard, but i still slept well. parking is too far away.

large rooms with good ac and wifi

poor wifi and loud (facing street)

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

it does look a bit old and needs some maintenance. the laundry service is overpriced.

a lot of humidity in the room and there was no place to hang the laundry.

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

finally, there is staff checking on the underground parking (included) all day/night

it was also right next to the laundry facilities

only lacks a laundry service.

we booked this hotel on the basis that we could use their laundry service while we stayed, only to find that

restaurant was closed, no laundry service, little warm water for shower.

staff assisted with taking laundry to outside laundry service, & picked it up for us

there was no iron, laundry service, no hairdryer, no fridge absolutely nothing other than beds, tv, and bathroom

breakfast buffet very good at about $7 us in the hotel

parking 4 blocks away, credit card hold on room could not be reversed to pay in cash at time of

the hotel features a great breakfast buffet, and all staff members are courteous and professional

hotel staff breakfast and pool

were absolutely beautiful, room was a credibly clean and comfortable, and breakfast was delicious

the restaurant in the hotel serves excellent food in the courtyard, the bar and a patio area right outside the

we loved the pool, the cocktails and the breakfast

we had room service one night, ate a snack on the patio one afternoon and had dinner there on a different

service in the bar/bistro

swimming pool is big, with relaxing area -the laundry (100$ for 5kg) -private parking -the hotel generally has

parking is even available at no extra cost and there is a self help laundry facility

location parking interiors friendly staff wifi and laundry availability ac and fan in the room

no laundry/iron service

for clothing storage, large comfortable bed, spacious bathroom, warm shower water, cable tv, laundry machines,

with 2 little kids that was such a terrible experience

the location was central, they have swimming pool and the staff are friendly and helpful.

i waited on uncomfortable wooden chairs, could not get wifi, staff was of no help

the hotel has a decent swimming pool.

good wifi, nice pool, big rooms, good shower and good location.

had to change my room because the first one had dead insects in the bathroom an kitchen

and there were other inconsiderate guests stomping around and talking loud late and early - wifi sometimes worked

there pool had too much chlorine.

old facilities, pool was too cold

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway

the staff weren't very helpful with transportation, laundry or attractions.

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

and the laundry service is quick and cheap

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

it has a bar and restaurant attached with lovely staff and good food

hotel is very nice inside, the pool is excellent, due to the heat that merida has, i liked staying, i would

central hotel to explore the city center, parking in the nearby garage included in the price, friendly

clean room, small swimming pool and very friendly staff

strong wifi too

fantastic hotel, i liked the swimming pool and the rooms

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

good breakfast

interior and calm hotel with 7-8 rooms, you have the pool for yourself during the day, nice light breakfast with

pool area was beautiful, very peaceful, piped music was relaxing and also barely perceptible so not

european standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free

laundry came back mixed up and unironed

at night as not too close to main plaza but very walkable (less than 10 minutes to cathedral ) wifi in room was

breakfast could be improved by higher quality bread.

the wifi didn t work for half of the time i was there

it would be nice to have some choice at breakfast.

the laundry service was fast and hearty

the staff was kind but unable to to provide us with information about possible fast food, a laundrymat

did not look clean they dad no towels available clean laundry has not delivered yet

location! the rooms were remodeled nicely. pool was a nice plus.

was so close to everything the staff was so friendly and the rooms so clean and there an indoor pool for when

gym room for exercise aficionados

great staff excellent location loved the pool

the pool was great to cool down and they had free parking next to the hotel

the breakfast was nice, and the breakfast location really lovely

wifi was also hit and miss

parking was too small and not well defined, i was afraid that someone would bump in to my car while

terrible wifi. toilet area was designed for a child

free parking spots for a car and very friendly staff

the bathroom's inconsistent water refill and after reporting the unreliable wifi to the front desk, no action

:( - wifi cuts out

the wifi is a bit slow.

nice hotel, good breakfast, parking, wifi

spacious room with comfortable beds, fast wifi, perfect location

room felt a bit stuffy and you could hear music from a downstairs bar until quite late at night

the atmosphere of the gardens and pool were wonderful - we loved hanging out at the pool and the hammocks on

we missed laundry service

property yard was lush and jungle-like with nice pool to cool off on hot days

wifi signal was a bit weak

the pool

courtyard with awesome trees and a swimming pool

the staff were exceptional - sorted out our laundry and booked our trip to chichen

no bar or restaurant although there are

the room overviewed the pool and was very well ventilated with both a ceiling fan and ac unit

breakfast and bar was a little limited

property (room, pool, breakfast

laundry service is cheap and quick

dedicated parking 50m

caught in hurricane milton but the hotel staff made arrangements to assure all guests and the bar making sure

noise from bar next door

parking nearby

had to go to the reception and then someone went to the laundry

no frige or minibar in the room. wifi not working in the room very well.

restaurant on the premises makes a very blunt food - so room service was a waste.

didn't like the breakfast, it is okay for adults but not for the kids

the pool area was luxurious, with great facilities

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

the breakfast is not the way i am used to be but it's okay to try something new.

everything is great as it is and it was very helpful to be able to use the kitchen to prepare our own food

the staff and breakfast is great

the low wifi