no laundry bags

the laundry area was tiny and the wifi was not free

the pool was advertised as being heated... it was not.

requested a late check in and asked that we would still get the balcony we asked for and were told it would be

wifi included in rate

no laundry was done

our room on the second floor was located above the laundry room

also keep in mind in case you need the laundry you have to have cash, they are not able to do the cash back

gym and pool also good plus pool area bonus

breakfast was far more than what we expected given our experience over the years

love the gym, the laundry facilities ;)

they have coin laundry - three washers and 4 dryers (well, one dryer doesn't accept $

the laundry needed 8 quarters per wash - just to be prepared.

very clean room, nice amenities like a laundry service, and they had a super helpful and accommodating staff

but the fitness center is in one, the laundry in another, so you have to go down the elevator, across the lobby

additionally, free use of laundry machines would have been nice

a very functional destination. the excellent laundry was convenient after travelling for a week.

area is really nice, but not a lot to do in the immediate area for kids

gym and pool were good

clean and big rooms , we got 2 rooms we have 3 kids and we all slept comfortable

the room was comfortable and there were guest laundry rooms(a bonus for us) there was a good variety of foods

coins at reception for the laundry

and very helpful staff laundry on site big comfortable rooms with all the usual facilities free shuttle in to

furthermore, the laundry facility was closed due to renovation without notification

location was very convenient, and i liked that they had a laundry room

a little too much kitchen and more room for clothes but we also loved having a great fridge full, kettle and

just stunning and loved the equipped kitchen and washer and dryer

and nice amenities like a kitchen, full size fridge, sofa, amazing bed, and washer and dryer

also really big fat minus is about laundry room, that only two washing machines and two dryers

fantastic breakfast every morning, laundry service so fresh packed clothing, small bar to relax in evening on

the laundry facility only had 2 dryers and one was broken

swimming pool, gym and laundry facilities a welcome

we wanted to purchase laundry detergent and they were out, we needed tto break a $20

pool was very nice

great common spaces, pool, and gym

therefore; we never welcomed room service because we had no way to secure our valuables

great common spaces, pool, and gym

nice view of the ashley river, kid-friendly shallow pool, convenient location

on site laundry

shuttle bus to town centre, laundry room was useful

not warned about construction when i booked, no restaurant available (room service only) and room not well suited

the gym was closed, the rooftop bar was closed, and the restaurant was closed

breakfast at the restaurant was very good

laundry available downstairs also really helped

friendly and professional staff, laundry facility clean and the bed was soooooo comfortable. :)

room was clean and nicely appointed. laundry facilities were an added bonus.

and free parking too

loved the location ,the round building was fun for the kids , the staff was excellent and the overall stay was

first room that was assigned to me smelled like wet laundry

no laundry facility is a con for us

the gym is tiny and no laundry available

- no laundry room

there was no laundry to use to dry the bathe suits.

laundry facilities

great spa and gabrielle s was delicious!

the dinner selection for room service.

rooftop pool and bar, as well as lobby, player piano and outdoor lobby bar area

hotel gym is too small and not much equipment

breakfast was fantastic, and the access to laundry was welcome

manager's cocktail reception was a nice treat, and the young lady tending bar was very helpful

breakfast,pool,and cocktail hour

breakfast was wonderful

no restaurant, and the bar was only open from 5:30 to 7:30 pm.

no microwave, no laundry services, limited cable (few channels, not even basic cable), complimentary bottled

size, bathroom, no laundry service, spa staff couldn't answer and questions or quote prices said they call my

common area not lively, small bathrooms with little space, no 'normal' laundry service

laundry shoot inside the room was unlocked and an was an open hole down 7 floors

laundry facilities

loved the volvo program and being able to be shuttled around town in such a wonderful car - free of charge

son used the gym and thought it was a bit small and lacked variety

as a vegetarian, a salad option on the roof top bar would be a great addition

the room service food. the buckwheat crepes were overcooked

we liked how beautiful the hotel was, rooftop bar & room.

location. helpful staff. room amenities. laundry facilities.

big rooms, nice pool, nice bar, nice front porch to relax on, key entry to hotel.

i prefer a traditional check in lobby but it served its purpose: bare bones

collage kids screaming all hours of the night beating on the wall and running down the halls shouting curse

great location and good facilities with pool and gym.

friendly front staff, great gym and laundry room

gym,launderette,pool,games,etc

the breakfast was delicious: wide variety of hot and cold items and chafing dishes were replenished

my kids enjoyed looking at all the boats

faith and the kitchen staff were excellent

they suggest that you keep your towels for more than one day to save on laundry etc

the price was insane - suite was really small pet fee was expensive

good size room & bathroom, gym a good size & functional

having a mini kitchen in the room was great

the only restaurant/ bar option is the restaurant next door which is only open in the evening

the room was so well appointed and being able to do laundry in room was a plus

almost an apart-hotel as you have a kitchen and laundry facilities making it perfect for a stop off as part of

they provided lots of lovely touches, there s a great grab and go breakfast station, a welcome cocktail, and

it places useful amenities (kitchen, clothes washer and dryer, multiple light dimmers) into a traditional

kitchen and washing machine would be nice for extended stay guests but not necessary for us

swimming pool very quiet and clean guest laundry

near the water, pet friendly

rooms had enough spaces for our three kids

clean, comfortable beds and a nice pool! great location!

nice that breakfast was included- with eggs and bacon or sausage

didn't like the fact that although there was a laundry room, there was no detergent available for sale on the

asked a worker about laundry service and got a very snippy response

the laundry charged and extra

it has a fitnesses center, guest laundry and spacious car parking.

at breakfast were extremely rude and unhelpful the dryer was not working in laundry, one of the elevators was

room was incredible, so spacious and amazing facilities - wine fridge, fully equipped kitchen and laundry in

in suite laundry and very clean spacious rooms w fabulous shower.

having laundry facilities in the room

the washer and dryers available with laundry soap at no charge was a nice touch

had the luxury one bedroom suite with a full kitchen and a separate bedroom, big bathroom and even a washing

concierge staff never returned our request for spa treatments after contacting them two times.

complementary wine and hors'doeuvres every evening, coffee and danish in library and full breakfast in

the restaurant also provided complimentary appetizers for the cocktail hour and breakfast was included for

the additional perks of nightly turn-down service, evening wine and horsd'oeuvres, full breakfast and coffee

parking was also complimentary

wifi connection wasn t the best.

in charleston (location is society & king st) courtyard with water fountain is so peaceful the bar and restaurant

freezer was leaking over kitchen floor placed a towel under and turned off

we spent a couple days enjoying the rooftop pool and also made our way to the hotel bar for a few drinks

amethyst spa didn't have one of our reservations

had a suite with a loft bedroom, separate living room and full kitchen

very clean, great location the rise coffee bar was excellent room 303, 2 bedroom residence

i had drinks at the bar later in the evening

was wonderful, pleasant very helpful staff, atmosphere and breakfast was top tier

very stylish, delicious breakfast, charcuterie board and wine all included in the price.

breakfast options quite niche

the rooms, both the bar and dining room were very loud, (including the voices of the staff) the choices in food

the pool on the saturday was so busy circa 25 people in it drinking so a waste of

the check in staff were exceptional at offering me a choice of rooms, i loved the rooftop pool and the lobby

location was great. middle of everything. pool was nice.

wish the gym had a universal cable machine.

the hotel’s facilities were equally impressive, with the serene and tranquil pool area providing an idyllic

restaurant and bar were very good

eleve, the rooftop bar/restaurant was a hidden gem

options were not great, too many people who were not staying at hotel were using the rooftop bar making it

didnt like the pet fees

we did not dine in the roof top restaurant but the bar area was charming

the room had a constant loud buzzing sound and the bathroom felt like it was next to or below the laundry room

they need more reclining lounge chairs at the pool.

liked the lobby sitting area around the fireplace

use of a friendly and well-equipped local gym

gym was in another hotel

cleaning carts, laundry carts, tables, etc often lined the walls outside our room leading to the elevator which

that laundry court needs new wheels

laundry cart parked at the opening of the 2nd floor elevator could have been placed in an

location of our room.. laundry hampers and large fan directly outside door

did not like that the laundry room was in front of our room

had to go through the laundry room and get so so food which was cold and carry it back to our room which insured

and it was very nice to a have some breakfast, snack, and wine options each day

musty odor to it and management upgraded us to the upper floor flat with a kitchen, dining area and living room

wifi was good, not great, but ok enough for us to work - just not video calls

breakfast was grab and go

that would have made our stay better would have been either pancakes or waffles available for the kids

environment, elegant yet comfortable furnishings, world class service, amenities including spa, pool, shopping

the pool and gym were also awesome

it closes at 8, and the day i was able to take my kids , we got there and it had closed at 6, so they missed

i love the pool, gym and spa area. the staff is absolutely the best.

hence there is no microwave, no laundry room

location for a one or two night visit, great staff, the breakfast needs some improving but the room service part

the location is great, the staff were all friendly and helpful, the room was nice, the breakfast brought to

loved the breakfast in your room service

would have liked more protein options with breakfast. we got eggs, but they were inedible.

we really needed laundry. none provided. our room 103 was dark and noisy

the bartender in the peninsula grill, was nice to talk to and was clearly in command of the bar

an added bonus, especially if combined with some limited ability to have the meal delivered ala room service

fireplace did not work

minibar or room service

of room - gas fireplace - awesome shower, comfortable bedding

the fireplace in the room was appreciated as the new years eve weather was quite cold

had two rooms (for us and the kids) and our room was very small (kids with two queen beds was enormous)

breakfast was fantastic and sent to your room if you choose, wine and cheese was also a nice

bottled water was free and breakfast was sufficient

paid extra for a view of the pool/garden area and the view we had was of the laundry room

was above laundry and most likely hvac area

very small pool with bubble jets

pool was closed

the breakfast was so convenient and options changed daily

great location, good size for a family with kids.

the facilities were wonderful and they provide access to local gyms (they have a gym there as well)

i could not call from my room to room service. i had to go to the restaurant each time to order.

hard to find a place for our pet to go to the potty, all concrete everywhere

prior to arriving was poor - i contacted twice to confirm a pet for my booking & didn t receive a response

elliot house is in great location as well near plenty of amazing restaurants & bar options and great downtown

staff professionalism, location, interior design, room service, complimentary food and bikes, etc

very nice! staff was incredible! food was great! loved the breakfast delivered to the room!

breakfast was great

lovely breakfast bar with plenty of drinks and a brill afternoon snack and fresh cookies in the evening

the room was huge with a fireplace and full balcony

breakfast was free and good, but with the quality of the food we ate in charleston the bar could

great rooms and beds! wonderful room service from butlers

gym would be my only small dislike (definitely not a complaint)

we loved the complimentary room service breakfast

breakfast food and tea selection could be a bit more diverse.

housekeeping bags of laundry were in full view in another wise pleasant courtyard

service is being excellent, everyone is so friendly and the afternoon tea was a success with the kids

elegant & delicious breakfast cooked to your specifications included

this is by far the best place to stay for a bed and breakfast feel

the breakfast was

there was only one packet for the coffee in our room, so no cream for one of us and no laundry bag in the

avoid room 233. laundry room must be next door or above. very noisy from 4 am. onward.

my kids were looking forward to using the pool however it was unavailable due to construction

no gym over priced

my kids were looking forward to using the pool however it was unavailable due to construction

gym could have been more developed and larger- especially considering covid

the wifi was very bad. could update the tv in the room.

i loved the rooftop pool!

room was underneath the gym, and you could hear the thumping of the equipment

would have given anything for a gym

no laundry service, shower pressure was bad, hot water was iffy, no room service

about this boutique hotel from the treats in the lobby to the artist in residence to the rooftop bar to the

loved the room with the brick and the working fireplace

champagne upon arrival, bottle water in rooms, cookies an milk before bed, and a continental breakfast

pleasant staff and accommodated for early check in

if we had known our front facing room would be looking onto a crane and our three kids would be awakened early

if we had known our front facing room would be looking onto a crane and our three kids would be awakened early

there were also special touches - free breakfast delivered to you, wine and cheese hour, rooftop terrace, milk

room service, household staff and valets were excellent in their service

nice fireplace and apple cider available in

dirty laundry and coffee cups left in the hall for 2 days

children ignored by parents in breakfast area, food everywhere; staff did their best to keep up

cold pool. heated would be great

we had a wonderful stay, beautiful pool, close to everything.

after meetings the bar served each of us vodka & soda which is one shot for $12

also laundry facilities would have been nice

but if i had to choice one thing, it would be to have laundry on site inside of the resort

brow adults not watching their kids having money doesn t mean you are a good parent it really ruined our stay

wish the spa had amenities

the parking situation was not too sporty

the girl went to a back laundry room and finally found 2 towels and wash cloths

laundry was at the end of pier at marina, kinda a pain to make six trips

the rooms were spacious, hardwood floors and tiled bathrooms, included coffee maker and decorated like a key

are very limited kids meal options at any of the restaurants, and we ate at all 3

i would have loved room service options

that they only have laundry on one floor and the cost to wash clothes was $6.00 dollars

the laundry was coin operated vs digital and there was only 1 washer and dryer.

appreciated complimentary laundry soap

the room was clean and had several amenities such as hair dryer, iron, coffee maker, laundry bags, alarm clock

location, breakfast, staff

large kitchen, free laundry, great service, clean and comfy!

very nice gym and compliemntary laundry room access

laundry facilities, pool

good laundry facilities

laundry room was clean and free

perfect location; friendly staff; very nice to have laundry facilities available!

the property has a laundry room for guests to use and a pretty good gym

the free laundry. the breakfast. easy checkin, no issues. restaurants within walking distance.

six free machines in the laundry

all utensils, pots, pans, dishwasher, upscale bathroom products/ cleaning products and even a laundry basket

laundry facilities were provided

need more laundry washers and dryers. one of each is not enough.

the staff, breakfast, pool & overall feel! very clean and cozy.

the pool were greatly updated

good location and plenty of parking.

the laundry wasn't working at first and we had to go to the laundromat once

only issue was the laundry

great hotel! loved the laundry and breakfast.

dirty laundry left in the hallway

would like to note that we have several kids in travel sports so we are constantly booking hotels and this

had an outdoor pool, laundry facilities, and a fitness area

comfy bed and pillows, location is great, and having guest laundry is a big plus

the property also had a laundry, which help

dryer was broken in laundry room.

we ended up using the laundry 3 times

the laundry room is clean and a good size

the gym is nice and the pool looks refreshing

pool was closed for couple of days

pet friendly!

the protein options at breakfast need to be addressed.

laundry and exercise rooms not open when stated to open.

breakfast, pool, parking. looked fresh and clean

convenience for getting in and out of the parking lot on to hwy 17

clean, comfortable room. check-in / check-out was a breeze. breakfast included. onsite parking

the room was excellent and the wifi was out of this world

loud noise early in the morning from the laundry room cleaning carts hitting the wall which is where the head

the coin operated laundry room was a great asset w/wet swimsuits from the pool & strolls on the beach

we really appreciated the guest laundry facility and the extra entrance that was extremely close to our room

didn't eat in the hotel, but i used the laundry

was far away from town area, and had a weird smell like old dingy laundry smell

great breakfast with real plates, glasses, and silverware (wow), nice fitness and laundry

everything was super clean and everything in the room, gym and laundry worked perfectly

and it was nice to have laundry

love the friendliness, the size of the room, the ability to do a load of laundry!!

bed sheets and towels need to smell laundry fresh like that in marriott suites.

laundry facilities would make this inn more attractive for stays longer than a few days

no breakfast due to covid-19.

location, free parking, comfortable, and clean rooms and a balcony and room is sound proof against music in

pool was nice and clean

location on shem creek and free parking included

didn't know the manner of pymt for laundry services until arrival downstairs and discovered payment was all

only issues we had were the guest laundry was out of service and one of the refrigerators didn't work but we

friendly staff good value good location guest laundry

laundry was out of order.

i got a chance to use the laundry and that was also

he was able to use the laundry facility, grocery store next door, and had his best sleep in a long time

laundry room

the laundry room was conveniently located and had sufficient equipment

lobby and amenities on the main floor including pool, gym, lounge area, breakfast area, etc

hotel, awesome breakfast

cost of the laundry and the fact that the laundry consisted of only 2 machines

, great shower, nice breakfast, laundry

no pet policy so question on survey not relevant to that issue

the breakfast was spectacular every morning!!! ud83dude01

no microwave in the rooms, the pool was closed down.

needed to do laundry, coin operated machine were there, however i didn't have quarters

properly, the towels were dingy and did not look or smell clean, the outside area had trash and a laundry basket

asked for extra towels & wash cloths, was told laundry wasn't done at the moment

we could hear the laundry room near by

easy parking

the laundry services were not available

laundry room only had one working dryer and no coin machine

i love that the hotel is pet friendly

time to shampoo the pet friendly room carpets

parking lot was small

the kitchen was very clean as well

cleanliness of the rooms could have been better with a bit of sticky kitchen floor and the toilet was not good

kitchen in room breakfast friendly staff location by numerous restaurants

there was a full kitchen in my room

my kids and i loved the breakfast

friendly staff, nice hot breakfast, every morning, clean rooms, liked that they had a laundry room for the guest

occasions, i encountered housekeeping staff (males) outside of the hotel side door where the laundry room is

pool is not heated. no laundry soap

the staff and the kitchen staff was always willing to help with any needs

although the kitchen was under construction, the staff was very helpful and had great attitudes.

the ice maker on our floor was broken, the laundry room was out of service, the treadmills in the gym were

laundry room was difficult to get into, door lock sticks

the breakfast was good, and the location was where i needed to be.

kids were also running through the hallways

convenient to airport. good shuttle to airport. parking available

we needed to use the laundry facilities quickly due to a mishap, but the hotel had no laundry detergent available

laundry items in lobby during checking and

we had a huge room with space for the kids to play

well outfitted room and sitting room, quiet, shuttle to airport for when we left, excellent breakfast, convivial

there is no room service for towels, trash, and basic daily clean-up

only 1 treadmill so gym disappointing

like everything about the facilities great staffs,room is comfortable pool is well relaxing and the breakfast

wifi stopped working at midnight the night before we checked out

breakfast

it's clean. good location for us. ac worked great. free, good working wifi.

i wasn't sure about where the dirty laundry should be placed.

we loved the spacious room, the attractive design, and the laundry facility.

clean facility, great breakfast selection, amazing staff.

the room was clean, friendly staff.you don't have to pay for parking.

breakfast was delicious and the rooms were great

laundry machines and dryer near room same floor

c didn t work in one of rooms, trash, laundry was kept in hallway all day, smells bad in the hotel, rugs need

laundry carts were parked in the hallway during the day and night, limiting access

in and also when i asked for a pillow, i had to go with the reception staff to the back of house (laundry) and

their guest laundry room was on the 2nd floor with 2 washers 1 dryer in a corner