convenient location. super friendly staff, free laundry and good food in the restaurant.

laundry was behind

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

kids loved the indoor pool and breakfast

nasty smell on 2nd floor in laundry room

employees were nice. laundry facilities

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

i loved that i could do my laundry on site before heading home from

laundry should be free to customers.

plus the breakfast is good, had a lot of options and the staff were friendly

wifi was an annoyance

quiet, up on a hill, parking good, price right, clean.

well appointed room. great self serve breakfast selections.

wifi wouldn't connect 2

5hrs for a small load of laundry to dry

i used the laundry facilities and they were great

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

size room, cookies during day, coffee out always, hot breakfast and laundry

laundry facilities could have been a bit nicer

never had cash at the desk. needed change for laundry and for snacks.

and not a big deal for most, but the guest laundry dryer did not work well

reasonable fees for pet lodging.

the heated pool and free breakfast

pet friendly

breakfast, no laundry facilities, price is overrated.

no laundry service

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

pool was a little cold and no hot tub

our kids loved the pool, and the room size was great

parking wasn't too bad either

a little disappointed that the spa water wasn't hot

my kids however loved it

felt safe.ove the pool and hot tub. great breakfast and price was reasonable.

pool was warm

there were no laundry bags, the shampoo seemed watered down

my room was right next to the laundry room so i was disturbed my entire sty

breakfasts and the laundry facilities were down

laundry hanging in the top floor front window. characters loitering on property.

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

pool is open til 10pm, and laundry room was clean

they have on site guest laundry

clean. has laundry. friendly staff. reasonable price.

we used the fitness room and the laundry services to do a load of laundry no complaints

parking is tight, but i understand why.

laundry facilities

handy to have laundry room

could get access to hotel's wifi system

easy parking unlimited coffee

breakfast was adequate but redundant

susan, our server, was extra pleasant and enjoyed the fact that you had a bar for drinks

the hotel it's self was really stylist and had a restaurant and bar as well is a really cozy outdoor area

the selection for breakfast was far better than any other hotel we stayed in during our trip

food was not good with limited menu and when trying to have breakfast was told kitchen went down and could not

parking

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

pool wasn't heated as advertised

suite was spacious with a nice kitchen & separate bedroom from living area

i never heard anyone outside the hallway, even though the parking lot was half packed

did have onsite laundry facilities for you to use

room could have been cleaner. laundry room was gross.

one thing that was not available at the time of our stay was a guest laundry, unfortunately the replacement

the water heater noise in the upstairs laundry ( my room was right next to it.)

pool had tooo much i guess chlorine but smelled like clorox

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

did not have a laundry area.

no laundry service.

the staff was kind, room service was fast, and the smart tvs were a nice touch

laundry facilities, golf course, breakfast!

we were there for a baseball tournament and needed a laundry

there was no detergent in the dispenser in the laundry room.

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

laundry bag was not in closet to take home dirty clothes

the pool and pool room were clean

sofa bed for kids, like most hotels out there, was completely uncomfortable

the embassy suites by hilton always have the best breakfast.

extremely clean, wonderful beds, loved the rooftop bar .

cleanliness and amenities such as the free drinks and pool

elevators were slow. wifi was slow. even though we were on 6th floor, street noise was loud.

only small - on 8th floor is a kitchen- cooking smells throughout the hallway.

+ comfortable and clean + close to downtown + stable wifi + spacious room

a fan of either the hotels, asheville, or tennessee policy on one drink per person and no room service

gym could be better with more space, more and heavier dumbells, a chin up bar and a weight tower

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

delicious breakfast

pet friendly!!

good location for walking around downtown; very good to-order breakfast.

free parking

everything was amazing and we did not get to use the pool and exercise equipment but next time, i thought the

charged for wifi

we did struggle to find adequate parking but, other than that, no complaints.

parking was easy and close

no laundry

are no laundry facilities at the hotel

full laundry bags on floor outside our door from before we arrived, entire time we were there

beds, nice pool area, clean rooms, super competent and friendly staff at front desk

limited parking

the pillows were terrible they reminded me of a sack of laundry

amenities nice appreciated the laundry so we could pack less for the trip

had a full laundry bag of clothing that was taken from our room by cleaning staff

wifi was spotty, not dependable and disconnected quite often

the cleaning staff half not wearing masks in the hallway outside my room-wifi connectivity issues

at check in, i asked the attendant if they could help us confirm our spa appt for the next morning

did not get a chance to try their spa but it was cozy and the people were so nice

the spa was amazing!

the room service breakfast was delicious

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

very well appointed and comfortable room and bathroom. the basement bar was outstanding.

like that i had to pay for parking, there was no refrigerator in the room and there are no no -pet rooms

went to the roof top bar for a drink after standing in line for 15 minutes and watching one bar tender talking

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

from location to design choices and the roof top bar to incredible restaurant

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

facilities were clean, and my kids loved the pool

loved that egg whites were offered, kids loved pool and basketball court

parking was tight, had to overflow to a near by business.

excellent! loved having an efficiency kitchen!

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

hotel property is in a very convenient location, with plenty of free parking

onsite parking was convenient and free

there was also a very inviting inside heated pool and a outside fire pit that was nice to sit at in the cool

room service was absent even though we had asked

it s a pet friendly hotel but not a lot of green areas to walk you re dog.

staff made our valentines stag extra special with the addition of rose petals and candles in the room

wifi was extremely weak and dropped out so much i could not use it

nice bar at the back of the hotel

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

renovation,, parking, no bar, no vending machines

no pool or workout facitilies were ready

parking area, decent breakfast, fluffy pillows

the indoor pool looked meticulously maintained

laundry facilities didn t have detergent

you need cash for the laundry and snack machines so take quarters with you

i was able to use the guest laundry and wash a few things

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

needed to use the laundry facilities

everything was great, just wish they had onsite laundry

noise from the road outside, no laundry facilities.

was right next to the door where they had the cleaning supplies and laundry

no laundry we needed wash clothes nearest laundry was 4 miles

most places i stay like hampton inn or fairfield inn have laundry facilities so i didn t think i was asking

delicious breakfast. excellent service

you are with your dog - now there are just two small tables in the lobby where one can sit with a pet or at

the reception staff are exceptionally friendly, courteous, and helpful, and the breakfast is delicious - you

i could not order a glass of wine through room service but was told i could order a bottle

that this hotel is super pet friendly, personable staff, ideal location and the happy hour

you have kids, look no further

i thought the pool seemed a little outdated

-location close to airport and has a shuttle -very clean -has everything you need

the food at breakfast was great

the indoor pool was closed because a part broke

hotel room, laundry room, parking

parking on site an laundry very useful

excellent location for foodies & bar fly s

location, pool table, balcony, pool, and pet friendly! loved it!!!

loved the view of the mountains and the pool

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

wonderful gym

the modern design of hotel and rooftop bar/lounge

there is no room service offerings but great access to amazing restaurants.

great location helpful staff awesome bar area with live music tesla s to transport us around

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

beautiful property! room was spacious and well maintained! drinks from the bar were great.

band wednesday and thursday night in the bar area was very entertaining

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

the smell was not pleasant. it was like dirty laundry everywhere.

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

very comfortable and free laundry facilities were a great convenience.

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

having laundry on property was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

the room is set up with a nice small kitchen and fridge

get a very needed hair conditioner immediately , and making it very easy to extend out stay to a late check out

we loved the color palette the details in the room, great kitchen

they brought 1 & said all others were in the laundry

pet fee is very high. they charged $75! on-site laundry had broken machines with no

of people in the lobby who brought their own alcohol and were partying, as well as about 20 kids plus about 10

room service for breakfast was fabulous and came very fast i like how they put our family in a

parking and wifi