we arrived back from lunch only to find a pile of laundry bags hindering our access to our room

no one on reception, the pile of laundry bags hindering access, and the fact that, due to the cel obert, there

car parking is free but a short walk away

there is parking in the surrounding areas near the hotel, but note, some of the roads are tight, as you are

rooms are big but was difficult acomodate small kids there because they have only one double bed

the wifi was fast

when it says pet friendly , it is most definitely pet friendly

the room had a mini bar whoes sole purpose in life was as a table for th

wifi worked well

lovely team on reception and bar and super convenient.

i decided to walk around the golf course, an employee came up to me and scolded me very sternly that i couldn

the spa space + gym with a view

wifi was very slow

breakfast was excellent, i loved the scramble eggs and pancakes also the bread was incredible

the outside pool is exceptional, with, once again, amazing views

great location centre of town bar and restaurant in walking distance

bar has good prices and you can charge to your room

one person only covering reception, bar and kitchen so service very slow but again very friendly

pet friendly. good value for the price

good service, the bar served tapas and also had breakfast available.

one morning i went for breakfast and stood at the bar for around 7-8 minutes, in this time 3 members of staff

double bed with cot side room attached had extra 2 single beds which was really good value the bar had a good

should have staff who could explain to guests in english all the information about accommodation, wifi and

breakfast was in the bar area!?

parking next to chalet

own parking

bungalow clean and new, with well equipped kitchen and nice terrace area

little kids pool was ideal for my 3 year old toddler

levante bungalows are new, very clean, fully equipped kitchen, own parking space, and own barbeque

the gym

the service was amazing and the location great for kids. the pool was also a beautiful surprise.

underground parking

cocktail bar needed more relaxed seating

parking was free, staff was very friendly, room was big and bed was big and very clean

the wifi was also quite slow

good bar and breakfast

wifi sucks

wifi and hot water pressure

we had wifi issues during our stay in which the connection was weak.

washing machine or laundry service could do with a small washing room

location, easy, and pet friendly

room was little tight on space with 2 kids for a family room, but the staff were really

only downside was that the wifi did not work during our stay

wifi was really bad there wasn t much options for breakfast, it was not worth the money spent and

dont give you an iron, you have to buy the whole laundry service to get an iron

early breakfast was arranged and they were understanding when one of our colleagues was unable to travel

the breakfast was pretty good,given the covid 19 situation and the low level of

breakfast was good on the first day, but on the second day there was no fresh orange juice anymore,

bar man in the evening was friendly too

no laundry a bit ............

the laundry delivery service was right outside at 2am and made all the noise possible

everything ! location parking breakfast

parking

it would've been lovely to have a drink and crisps at the bar or something we could have ordered in advance to

good scented rooms and hallways, good toiletry, beautiful selection breakfast and dishes at the bar / restaurant

we chose to have breakfast every morning and i 100% recommend getting it if you're visiting with kids

a gym is also available in the second building

all of them!big bed,playroom for kids/babies and fitness room!

is well connected to russafa and it was very clean and the stuff are really so nice, only the kids area is just

they also offer a convenient and affordable laundry service

there is a coffee/snack bar just a short block away, which if it is open, is fine, but real food options are

wifi did not work in our first room. also there were no trash bin in our room.

you were supposed to look at the tv for instructions to get the wifi code but having gone round in circles for

the last day the bar wasn't open in the evening and there weren't many other bars and restaurants very close by

the free wifi was reliable throughout my stay, and i enjoyed relaxing on the terrace in the evenings

they had a laundry facility and a gym, that would be nice

no fridge no laundry service

for the city of arts & science, comfortable family room with a good breakfast and nice swimming pool

overcharged for cash payment at the bar and when raised 5 mins later being told correct amount had been put

asked for a bedroom for 2 adults and 2 kids and got 1 bed and sofa bed

also we asked for laundry the first day and the say

beds too hard.ridiculous laundry prices!!!!!

i also called to ask if there was a laundry nearby and the lady that answered said she would call back but she

outside was extremely noisy (school kids, non soundproof windows) low water pressure (i can go #1 stronger than

there s a school next to it so you hear kids all day long

as well as kids summer camp

never saw a star hotel charging extra room service for food ordered from the room menu

as well as kids summer camp

the location and the swimming pool

every day the kids club run from hotel have access to pool and is very busy

clean rooms, friendly staff, good location. fine but not great wifi.

wifi didn t work 4 out of 5 nights. very small closet

i was surprised we had to pay more for the pet

good to be accommodated with the pet for a small cost

the room was comfortable and clean and the wifi great. there was a desk where one could work.

spa poorly managed and poorly condition

we love that it was pet friendly

the very kind ladies let me use the pool one last time before collecting my things and leaving

i would return :) bar was nice too

the spa and the swimmingpool area

location was great, room was fantastic. kids love it.

the room bit small for a family of two kids but still it was a good comfort stay

great location, nice neighborhood with cafes around, kids friendly hotel

staff was very friendly, our room was comfortable and perfectly ok for a family with 2 kids

the staff left a note with a small present for kids during the night when the three wise men come

i'm not sure if our room was next to generators or laundry room or aircon units but horrendous rumbling noises

clean rooms, great location, wifi is good, daily free water

of the guests at the same floor thought they were home and kept their door constantly open for kids to run on

meals, shopping needs such as a supermarket, pharmacy and restaurants plus great play areas for kids makes this

meals, shopping needs such as a supermarket, pharmacy and restaurants plus great play areas for kids makes this

the option you have to avail only the laundry service of hotel and has a

clothes can be given to the laundry service for a fee per item

short period for breakfast - laundry service didn't follow my recomendation regarding wash and press my

good wifi close to supermarket and 2 shopping malls

breakfast can be more diverse.

we gave our clothes to the laundry, but the hotel lost them and refused to acknowledge the mistake

laundry prices were also expensive

is to die for as iam learning to swim, breakfast fantastic and the beautiful guys at the pool bar have excellente

gym is small and only has bikes and a multi gym

supper was quite a late start at 8:30pm local time, which did not go down well with young kids not used to this

within walking distance to supermarkets and coin laundry facility

our room had a small kitchen (which we did not use, but it was nice to have)

no fitness or pool

we didn't need the kitchen, but as we weren't allowed into a smaller room (two adults, two kids), we took the

don't think the hotel is 4 star hotel because it doesn't offer any other services like spa or anything else than

a 4 star hotel i was expecting to have an iron i could borrow but instead they have a separate laundry service

laundry service is very poor

we had to send laundry out to have the clothes ironed

no iron, or ironing faculties, only paid laundry

this meant daily changes of wet towels whereas we would normally have saved that laundry if they could have

we asked for a double room so our kids could have space but still be with us

service is slow the phone in the room is not connected- can t call the reception or room service

good staff. nice room. the pool is smaller than in the pictures but it's very nice.

the pool is small and not very kids friendly. overall more maintenance is needed.

great roof top bar with views

the facilities listed stated there was a laundry service and there wasn t , whilst a minor inconvenience and

put on the same floor than the kitchen therefore noisy in the morning and hearing the man next door snoring at

kitchen, dining and lounge area all with enough space for the four adults sharing

the airco and the wifi both worked perfectly

the living room, kitchen and bathroom were all on one lightswitch so made it difficult for the person sleeping

curved toiletries didn t smell nice restaurant closed service minimal - didn t even drop laundry put in back

bed and gym are inadequate.

wifi connection wasn't as good as i thought it would be.

the gym was extremely small and you had to make an appointment to enter.

no bar or room service during weekends/bar from monday to friday only in evenings

if you need laundry, there are many around, just few minutes walk

laundry service was good albeit somewhat expensive

mini bar was well stocked and room service was fast and delicious

wifi a bit slow

happy hour in the bar was very reasonable as well

no irons available to borrow, only a laundry service

there is a laundromat across the street which was great because the cost of guest laundry in the hotel was

the pool is more like a kids pool

and pool were amazing specially now during summer, staff was also very nice and room service was

still available in winter to enjoy the view we didn t use it but there was free access to the gym and sauna

i liked that the hotel has a gym open 24 hours a day

examples: no room service, since the hotel is overloaded with orders

but if that is not relevant, many facilites are close to the hotel ( supermarkets, gym,

bar staff, in particular, the gentleman who had worked in ireland were fabulous

room even though it was next to the (busy) street, clean, ample bathroom, wifi connection, quality breakfast,

limited menu and opening times of rooftop bar compared to expectations from description.

location was great right in the the middle of the shopping, we loved the view from the bar, but felt the bar

the rooftop is really nice, so is the bar but we couldn t enjoy it for too long because of the opening times

hotel bar not open to guests in the evening when we stayed from march 11 to 15th

roof top bar and restaurant was lovely, the views were superb

no laundry machine

the wifi connection is very fast and works beautifully

rooms were kept spotless by room service

the central location and immaculately kept rooms. good free wifi

we had a lovely room with a balcony , very comfortable , daily room service which kept the room spotless

the first hotel i have stayed in which didn't have an iron only laundry service which was less than ideal due

of my items of clothing got taken with laundry and was never found and nothing was done about it to reimburse

asked for an iron but they didn t have one and the laundry service was already closed

floor was cracked and peeling, our room looked out on to an alley across to an apartment where laundry was

they told us they had a laundry service, however that wasn't in service as it was sunday

smell of laundry

rooms based on films and our room felt a little disney, great if we had little kids but we did not

nice personal, great location if travelling by train, close to sights in the city center, kids liked the star

everything was very good but the kids room was wayyy to hot there wasn t even a window

we stayed in a family room with very young kids and nothing was too much trouble

no proper laundry service , i

sent lots of items to the hotel's laundry and one of my tops returned totally shrunk, it could not fit a 5 years

pretty well everything. location, rooms, staff, breakfast, bar area etc etc.

whole place is spotlessly clean, breakfast is plentiful and served until 11:00am drinks at the bar are not

wifi is good though so maybe bring a laptop or macbook and watch films on that

inexpensive laundry service

a guest laundry facility

appreciated the fact that there was a laundry, right next-door where we could wash our clothes and, as a bonus

generally our stay went well, breakfast good, solid wifi

wifi reception at the room was so weak

rooftop pool was essential during our stay

hotel bar and restaurant were so expensive

lovely hotel, great location, friendly helpful staff. really nice pool and rooftop bar.

were having some wifi issues during our stay

staff was awesome, hotel pool was great, location near so many great restaurants

nice vibe in downstairs bar

ceiling height is so high (which is great) but i was cold for several hours on my first night the gym is nice

everything was perfect especially the breakfast

the rooftop bar was undergoing repairs

limited information from. staff about laundry services. please provide a sign

the breakfast looked very basic for the steep price- cheap motel style

the wifi was a bit slow at times, no power outlets near the bed.

the breakfast had only sweet things.

staff plesant, we did not have breakfast but it looked lovely, room, sheets and bathroom all fine

room service took 2 hours to bring a drink

beautifully decorated and bar with exquisite cocktails

rooftop bar was amazing with fabulous espresso martinis

maybe a gym can be a bitter bigger.

was beyond superb and the equipment in the gym was perfect, also a lovely hotel and great location in valencia

think if they had laundry facilities - it s would be beneficial for travelers especially in the old town

noisy with pipe work, for the 4th floor, then was woken pre 7am with the laundry

breakfast is not much.

was impressed by the receptionist marga who assisted me to connect phone to the wifi

great hotel, good breakfast, close to everything in the center of the city.

sent laundry out and didn't realize the cost

no telephone in the rooms, so a trek needed to go to reception, no bar area and no room service or tea / coffee

wifi kept acting up

the wifi signal

internet/wifi and mobile connection in general is very bad, which for someone who needs to work from the

only bad experience here was to do with the room service (which isn t actually run by the hotel)

very clean, good wifi everywhere on the hotel premises

more choice needed on the room service. the options are rather bland.

view only walls outside no catering except breakfast which was very good could ask for room service but we did

best reception team and cleaning room service!

wifi works well

little variety of food, not very tasty, few options for kids

free wifi

low signal wifi

there is a small hotel bar too, but drinks and tapas are also available at nearby establishments

was aware we had to go to a different sister hotel for breakfast so it was not a surprise but probably the only

there was also a problem with the wifi but it was fixed within a short time

the only thing when booking breakfast as part of our stay , it isn t made clear that the breakfast is served

breakfast at another hotel of this chain, a few minutes walk away

wifi wasn't working correctly but the staff did their best to accommodate us with a portable wifi

objects along with map of the city, helped me with taxi booking and managed well my requests for laundry (which

is very well furnished, lobby, bar and rooms are really nice and clean

very helpful and friendly staff. good quality of breakfast. good wifi quality.

having a bar for a nightcap

the wifi was intermittent and the air conditioner was struggling to cool the room.

supplementary charges (laundry, bar) were very high

furthermore, the prices for laundry service were literally a mockery, i

location, gym, nice staff, 24h-reception

i found the room a bit tight for 4*. gym is rather symbolic.

we asked for late check out and they did it for us

the laundry is very expensive

clean big rooms with great air con and beds were super comfy and grest mini bar and wardrobe space and fab

comfort and room service, the response for the requests made were not considered and no communication even

the wifi was excellent

the choice of breakfast was not so big, but what they had was good.

laundry practlically not operating

we particularly enjoyed the sun roof with bar and splash pool - it's

the room service meal and service was outstanding

hotel is superbly located at the heart of the old town, so there are plenty of bars and restaurants to explore

there's a rooftop bar and pool

laundry service was returned to my room 28 hrs after i left it and 4 minutes before i checked out

wifi worked

the food was good and very tasty. friendly staffs. good candy for my kids.

the spa pool advertised is not included - have to pay separately

needed to buy a kettle or pat for room service

hotel was fully booked), but as a consolation we have learnt that the sound was coming from the laundry area

i used laundry services and was delivered pretty fast- i got my order ready the next day

the room rates are great deals relative to the usa, i found the laundry service prices to be a bit high

the mirador restaurant and room service quality also first-class

wifi in the room was spotty