dinners and breakfast were delightful, and the service was personalized and attentive

included breakfast was not as great - you’d have to order a la carte options for additional cost

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

the complimentary breakfast was fine but minimal given the cost of the room

by the pool for over an hour and no one offered me service, despite their website saying there was

breakfast was good, i had the breakfast that i intended to have, i like the pool and the

on the other hand, the bar they have is something small

property has a lot of amenities for kids, lots of outdoor seating, breakfast included in our booking was plentiful

is a resort hotel featuring a large courtyard and pool area

on top of everything you get a buffet breakfast

have a very nice swimming pool

private parking lot was available though it was small, it was convenient

the wifi is terrible, drops out every 30 seconds

the advertised plunge pool doesn t exist. it s just a pool.

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a

reasonable laundry service too

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

i don t recommend booking a shuttle or doing laundry through the hotel

laundry serv is available for a small fee

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

we especially enjoyed relaxing by the pool after a sunny day

the time for the pool is to short

location and parking lot

water the whole stay and i asked several times and they did not fix it, the weather was cold my kids could not

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

the front desk arranged airport travel and laundry for us

the garden entrance, pool area and rooftop patio are all so beautiful

invigorating ( bloody freezing but lovely when you are in ) morning swim in pool

design, gardens and understated but good swimming pool

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

staff from the front desk to the person in charge of the parking lot

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

the pool was too cold. i didn t enjoy this on my family didn t like it.

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

good laundry service around the corner called 'cafe siete' if you need it

laundry service just around the corner as well

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas

cable tv and good wifi in the rooms

restaurant and bar are really good, top quality food and very nice breakfast, with loads of variety, especially

room service finished at 9:00 pm, maybe until 10:pm will be perfect.

buffet) is phenomenal

there's a mini bar the drinks in which weren't cold enough (the coke foamed in my mouth)

gardens, friendly staff, excellent parking facilities in a town where is very difficult to

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

the breakfast was incredible and the gardens are amazing

somebody above were making love around 2 hours so we had to put tv on, we came with 2 little kids

it s away from all the hustle and bustle of the center or antigua with parking on-site which was very nice

the kids really loved exploring the grounds

building and rooms, super well styled and comfortable, amazing breakfast (menu vs just tipico), staff was all

added bonus is being able to use the pool/grounds and gym at the hotel across the street

breakfast was delicious rooftop

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

great location. lovely staff. laundry was done very well.

there was a broken window that didn't open and one window that opened into the laundry room

the kitchen could be a little better cared for - dish towels for drying dishes etc.

nice staff, kitchen, and communal seating area. wifi worked well. clean linens.

there is a communal kitchen, living room and patio area along with a rooftop deck

the staff was beyond exceptional and accommodating, the breakfast was amazing, as well as the rooftop and the

wifi was intermittent and slow at times - not a major issue though

is a very small boutique property so don t expect too many facilities and the pool is cold water

the pool, roof terrace, and communal area are breathtaking

the views from the rooftop deck were amazing where we enjoyed breakfast each morning

i also got completely ripped off with my laundry and charged $120 for a few

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

the room was clean, and the wifi coverage in the room and the common area was good

there was no room service and spotty internet.

staff were pleasant and they can provide parking and take you there with a shuttle

great hotel, good location and cheap laundry service !

location, very clean and regural room service, hot water, very friendly stuff, quiet and

no room service or other amenities , no water to drink

wifi would sometimes cut out, but it was good for the most part

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

that room service was over at 10 and the money exchange was terrible only can change 50$

a swimming pool would have been nice

it was great being able to use the pool at their sister hotel too

the breakfast was fantastic but i wish there were more variety to the dinner menu.

location, cleanliness, the place, it s pet friendly

the restaurant staff and room service spoke no english which made it somewhat

activities for the kids

good locations and parking setup.

the views are incomparable, and the breakfast was really

response from room service 100% parking logistics are

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

the facility offer pool, and doesn't have

wifi works in the room

also, advertised a pool

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

the cable and wifi were free and rather reliable

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

laundry service is fast and a great price

staff was helpful to arrange for expedited laundry services after an outing to acatenango

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

laundry available per bag, small or big so not per piece

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

this place has a great location, helpful staff, laundry service, good security, and a great value

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

for an extra charge they did my laundry and it was much appreciated

location, rooms were clean, you could do laundry at very good price

cheap laundry, it was actually cheaper than nearby laundry places

it had wonderful kitchen and laundry facilities

laundry service was reasonable price

they have laundry service

the laundry service is high recommendable

central location, kind staff, quick laundry service. had a great stay.

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

they offered laundry service with a affordable price

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

laundry service across the street and center is a block away

little inconvenient to have the parking 3

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

cleanliness, comfort, warm water in the shower, great (free) parking, excellent service 24 hours

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

we also used their laundry service and it was extremely fast aswell as cheap

we used the laundry and spa services, both were super great

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

they have laundry available

breakfast was excellent!

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

breakfast varies every day and it is served in the garden if you prefer

beds were comfortable. room service was great , cleaned properly.

very noisy, bad wifi. cold shower. no clean towels way too expensive for what you get

great free breakfast

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

there is a bar next door and you are in the party until they close around midnight

the second one didn t have a good wifi connection and i found two roaches on the room

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

wifi best in public areas

also, the wifi really works only in the common areas

laundry service good

also, their laundry service was fast and did a good job for a fair price

clothes came back from laundry looking worse than before

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

laundry service offered

really enjoyed the coffee in the room too + the laundry service

there is a great and reasonably priced laundry service

in each room day staff were nice & spoke english good location, a few blocks from the main park wifi was mostly

they helped us out with an early check in since their check in time collided with a wedding ceremony we where

good breakfast, ladies in the kitchen were super kind and nice

we did laundry and it came back same day

the breakfast in the morning was delightful

the breakfast was very good - probably the best hotel breakfast we have ever had

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

the fireplace in the room and manicured lawns

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

laundry was a little expensive although convenient

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

room far from wifi

), did the laundry for free

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

also, there is a fully equipped kitchen that is available for use

wifi was terrible, we did not get any signal whatsoever

the room did not have the specified mini-kitchen, and there was no kettle even in an ordinary kitchen