wifi downstairs was fine

especially quiet place and very high food quality; free computer&printer access; high quality of room service;

parking and access easy

staff are brilliant and polite, breakfast is perfect, parking is excellent

clear (booklet re room and facilities/times in room), the service was personal and the 24hours room service,

small bed dirty laundry towels

was a function on directly under my room and was so noisy into the next day then there were kids running up

beautiful bar and restaurant, spotless room, wonderful staff and menu

clean modern rooms daily housekeeping good breakfast reasonable rates

nice room, great location, daily room service, overall really enjoyed the hotel.

the lack of laundry facilities

also we were woken up both nights at 2am and 6-7am by staff in the courtyard moving laundry and empty bottles

we'd been on holidays at that point for 9 days and we had laundry that needed to be done, but we were told that

woken up at 7 o'clock on sunday morning by staff pushing laundry carts across the car

they have only one restaurant. laundry is expensive.

access to parking is very narrow for big cars, still duable

attention given to residents despite how busy the bar etc can get

and the room was spacious and a top class bar and restaurant below with great staff you can t ask for

location, rooms, space, free parking, close to city centre

parking on site is abysmal

the free wifi and breakfast was

quiet room. like the updated decor in reception, bar and dining area.

very clean and high standard quality and plenty coffee and tea and milk and tv was good pictures breakfast was

breakfast fresh local produce

is an extra fee for your pet that is not covered in your booking price, even if you tick the box

and found it disturbing me falling asleep and when i woke up to get back to sleep a bag of dirty laundry was

were marks on it, they said they were short staffed so this might explain it and why all the laundry, carts were

to dislike, i had a great stay with a well appointed room, friendly staff, great food, including room service

bar closing time was not informed of last orders until at the bar to be told bar closed

one exceptional point was the ordering of drinks at the bar later in the evening

gym room had no tv remote, the water tank was basically empty and looked like it had been sitting

all service was excellent breakfast is amazing and very organised

location is opposite a big weatherspoons for breakfast and there is a fab cocktail bar and restaurants in the

was not good gym facilities were outdated, not a lot of equipment, ice cold in the gym very cold in lobby too

card reader at bar was on the blink later in evening but i had cash

leisure facilities didn t hear it till tv was off so kept me up then too close to car park and laundry changing

there was dirty laundry in the stairwell i used to come down which i had to step round and the fixed shower

limited parking.

friendly staff. , spacious room , good wifi and parking , continental breakfast was fine

fantastic balmoral suite was amazing ,food was amazing dinner and breakfast , drinks were amazing bar was

fortunately we stayed on 2nd floor, near the laundry room, but sometimes a smell of smoke and cannabis entered

they were very helpful when i needed to use their laundry service

room was ok, nice soap in the shower, nice smelling laundry

staff to do my laundry, took them more then 12h, got promise to get deliver to my room, never happen after 12,

humid, could with air con, but that maybe because we were next to the laundry room that had the tumble dryers

no laundry bag

accommodating an early check in to allow us to get dressed prior to a wedding at another hotel in the city just

failed to book dinner and this resulted in having room service.

gym doesn t open until 8am too late for guests staying on business

no gym

there was no pressing-iron in the room. also laundry wasn t on time.

with kitchenette

wifi in rooms as well as in common areas

handy to the hospital - aberdeen royal infirmary free wifi really good.

hotel , lovely staff , rooms were clean , tidy & big , lovely bar with friendly staff & locals will definitely

good wifi

there was free wifi, which was nice to have although we didn't use it

the price is fantastic if you just need a decent place in central aberdeen to sleep with good wifi,

parking was difficult and you need to reserve a space as there are only 4 spaces

excellent!...great room, good facilities & wifi...friendly staff & great location!

staff lovely facilities good breakfast great room double glazing great,quiet great having a laundry

friendliness of staff, cleanliness of hotel, free laundry and gym if required.enjoyed our stay

the bonus feature was the laundry room and the detergent

laundry room with all supplies was free

the location. the facilities like laundry, gym and the room. we loved it!

we had to find a place to do laundry

liked that it had a fridge, ironing board,laundry bag facility,and en-suite shower room

poor or no wifi connection in room which was far away from reception

wifi didnt work in room but it did in other locations inside hotel

was far too hot to point of scolding which is a concern for a family room which is designed for kids

laundry service was reasonably priced and clean

i would stay again just this time no laundry

was a hiccup with my laundry they forgot to send it to be cleaned second day i arrived and once remembered it

the staff were very helpful , room service was excellent

room service wasn t the hottest but still tasty

this was sorted but there were insufficient towels and as the clean laundry bag was outside the room on the

we had our laundry done by the hotel

only thing i could knit-pick about the place is that i paid 20 for laundry, but when i got my laundry back,

but there was no laundry powder/ detergent

great craic in the irish bar

just could not make the hotel s wifi work with my iphone - logging on needs passing through a third party

forgot to ask a wifi network/password and nowhere (and in the mail) wasinformation about it.

breakfast was expensive and paid wifi was very slow.

some lights weren t working in room and i couldn t connect to wifi but very small issues.

internet, wifi

no room fridge and no laundry service.

coin laundry would have been good too

no iron in rooms. had to go out to the laundry room

we got some ice for our drinks from the bar downstairs, and the location was amazing too

nice comfortable room with excellent wifi. very clean, nice powerful shower good price

the staff was awesome and very accommodating to our needs and special requests like food, laundry and drinks

and parking were excellent

lovely sized room and comfy bed! friendly staff and great breakfast.

parking available

room was modern clean, with nice extra touches, car parking on site, pleanty outdoor table and table service,

wifi was good but could ve improved as it buffered a number of times

the bar menu was lovely & breakfast in the morning was delicious with a good variety

the bar was quite lively and drinks prices were reasonable

good value breakfast.staff very friendly. plenty parking.

very nice hotel, friendly and helpful staff. parking on site.

restaurant and bar downstairs which was full of friendly regulars

suppers were served in the bar and the chairs were hard and uncomfortable.

excellent bar staff very professional yet very friendly and what surprised me was he remembered what i d

friendly staff. cosy bar with real fire. steak and ale pie.

dogs being allowed in the bar area.

a busy hotel, the other guests were very noisy and the hotel staff were moving trolleys with laundry around the

you were going passed loads of laundry to get up to your room

0500 laundry carts wake me up while the go in and out of reception

the kids thought the door to the next room was fab, so we could all be together

the kids thought the door to the next room was fab, so we could all be together

choice for breakfast also room service

the spa is also very nice and modern with high quality state-of-the-art treatments and reasonable

nice bar with live piano music

entry level single malts at the bar were double the price of lots of other local venues, and whilst expected

the meal was delicious, beautifully presented, and showcased the culinary expertise of the kitchen team

allows pets and helpful. staff are 10 out of 10!

breakfast via room service- we did not do this because of the exorbitant price.

parking was easy

breakfast, staff friendly and professional, hotel is stunning in great grounds with easy parking and within

i had the kids menu

hotel was well appointed, and i loved the 'open plan' bar and restaurant area

called it a happy ship, and it was from the manager michael, to the chap behind the bar who had our drinks ready

easy to find and plenty of parking

couldn t sleep due to the noise and people chapping on the windows outside the hotel, free wifi doesn t work

location and no hassle parking ,can leave without any hassle good food and plenty drink selection and so

dirty laundry littering all corridors unable to pass with small case suit was very dated and fabrics

laundry is overpriced and although the room is cleaned daily, cobwebs in every corner

coffee & drinks in the bar after the concert

plenty of parking available

wifi excellent and friendly staff

parking is poor until later on when non residents go home

parking limited and very difficult

food is excellent and the lounge bar is

no room service after 9.40 on sunday eve

no real dislikes other than the parking situation.

although the kids menu 2 courses for £8 was better than expected & loved by the children

parking could be closer as i was travelling alone with two small kids and luggage

if you arent an honors member (i am) expect to be ripped of 14 for wifi and guess what, phone reception is

very tidy,the pool and the fitness centre is very good.

everything except room service menu

free laundry with drier was really handy and the bus into town is just out the door

great wee gym

the menu is extremely restricted and i could only have a pizza- the staff had to go to the kitchen 3 times to

in quick, excellent location for p&j live, prices reasonable, live music and great atmosphere, bar food really

could not of been further apart choice for meals poor and really don't cater for allergies the 2 kids both have

liked the pool but there were only handtowels available due to a late laundry delivery

loved the breakfast great food and swimming pool

clean with well equipped gym and swimming pool with sauna and steam room

have stayed here a few times now and we love it, the rooms and lovely, clean and comfy and the kids love the

the pool facilities are good..

absolutely beautiful reception. loved the swimming pool and gym facilities.

and pool are excellent and very well maintained

the bar area although i did not use it was also lovely, cozy and comfortable

4 rooms but they were all over would have preferred rooms closer to each other with kids being spread out

was great, staff was amazing and the best part of it was the pool, which both my kids enjoyed very much

was explained to us such as spa facilities

the room was great, amazing breakfast and the cot supplied for arrival. the spa was also great.

i had to call multiple times each night to order room service.

the breakfast was absolutely awesome and staff super friendly

of room service menu was pretty poor, priced high for poor quality based on our experience sandwiches

a nice place to stay, very welcoming staff with a great bar and restaurant

enjoyed our stay, staff were lovely, room service great at no extra cost , good food

comfy bed and quiet room. very nice bar and restaurant. very friendly staff.

room was spotless and shower powerful amble parking

plus the food in the bar was spot on

i didn t investigate in depth, but there didn t seem to be room service although it may have been in the

had early check in was not going to be able to get breakfast the guy on reception said ok to grab a

rooms great, food great, bar , gym spot on

good room service food - our only option due to covid restrictions

great room service.

laundry is always an issue

not the hotels fault, but the kids in the room above us were doing mini olympics at 5am.

excellent free wifi in rooms

of checking in late evening and late check out (12pm) was great

still pricy downstairs in the bar area

no point putting fresh laundry onto that

the kids loved the breakfast options

me do early check in came of ferry from shetland that morning close walking distance to the

check in staff very friendly and welcoming breakfast staff also very good

added bonus of the breakfast being served prior to a very early check in at 0530

excellent restaurant within hotel; parking was awesome

needs parking bays folk

very welcoming staff..good wifi reception..nice breakfast.

great location, food very nice, staff really friendly, a very nice hotel with ample parking,

room because right next to large kitchen extractor unit so couldn't leave window open on a warm evening

no laundry facilities and too far from downtown aberdeen

room service and carrying your food in the lift was also not great

nice room, gym, ppl, can't fault

good bar and a great wee gym a bonus

no room service but you could place order for food, then they would call room to say it was ready,

cost of food at the bar and the shower that is still a bit rubbish and low flow

room was comfortable and the evening meal in the bar was excellent the staff was great and 100% customer service

dinner in the restaurant as all the party guests are in and out of the restaurant to go to the bar and lots of

it was nice & quiet, my 2 kids loved it too, would recommend

get a great breakfast, you can literally stuff yourself for the whole day ;) olso there is a good gym

laundry prices very high , cheaper to buy new clothes

breakfast was excellent, the staff were very helpful and friendly.

second stay here, kids love it

friendly efficient service from reception, bar and restaurant staff

kids loved being able to make the waffles for there breakfast

laundry service is absurdly expensive.

didn t like the room as i was above the laundry and washing machine and dryer on all night

i can't believe that no one from the laundry section hasn't noticed that

room was fine (room 429), but the laundry van pulled up practically outside my window and was making a racket

handy for my offshore early check in

no wifi in the room

there is even a new gym with an impressive selection of weights and training equipment

rooms are very clean, great wifi, heard they are getting 40 smart tv s this month

we couldn't get connected to the free wifi in our room -- no problem in public areas.

unable to connect to wifi on a samsung phone anywhere throughout the property, problem known to owners but don

breakfast was a bit manic with it being the kids having breakfast with santa day and there wasn’t a lot of

only point and it's not enough to put you off staying is the fact that when they do room service they don't

the food. we had room service due to covid.

rather noisy late at night with kids being a bit unruly

breakfast, a good selection, was very tasty and a great start to our day

breakfast also was really great, and we had it delivered via room service - it was a very speedy

wifi wasn't a strong signal in room, but was good everywhere else

email never works over wifi here for some reason....major drawback for me

a rather plain breakfast, and poor wifi reception in some areas.

jo in the bar and pam, foh really looked after us

breakfasts.

the staff looking after us for breakfast could not comply with a lot of our minor requests

excellent if you want to play golf and well placed for continuing north.

and adding the most fascinating golf course i have been playing

but it is aimed at being a luxury break to get away from it all unless of course you are golfing

there was limited parking next to the hotel, but there is plenty on off road parking near by.

good location, free parking nearby, room fresh and cosy.

no parking but there is a free car park very close by.

easy to find, well laid out rooms and the bar/lounge was the typical local bar which was well stocked and had

love that they have pet friendly rooms , lola our chocolate lab is part of the family and it s nice to be able

of housekeeping being done when we did manage to go to our room which meant moving through dirty laundry and

lockers had electronic locks that simply didn t work, and while the women s change room has a laundry spinner

some grumpy people in the pool who didn't like the kids splashing around.

parking was a hop skip and a jump from the front entrance and the hotel has lots to offer such as

wifi good, enabling work to be done

2 nights before we had a 2 storey apartment around the corner, full kitchen/ laundry , lounge 2 bedrooms for

wifi wasn't working very

the view is something special and there is homemade breakfast room service that is just unique

breakfast was amazing and she put a rush on it for me

the kitchen area was full of different treats for you to enjoy which could be stocked up daily if you

laundry worker, who parked his lorry outside the hotel on friday morning was incredibly rude to me

room service atrocious, shower room could do with tlc

breakfast was delicious and staff all very friendly and helpful

staff very friendly. downstairs bar cosy and food delicious!

our room (room 11), though we had a sea view, which was great, the wifi was virtually non-existent

location,lovely and clean ,lovely breakfast ,lovely host, plenty of parking ,food in the hotel was very good

fantastic breakfast to set you up for the day, nothing is too much trouble

shower water pressure adequate rather than strong. helpful to have wifi code visible in room.

the wifi worked well which was good

no information given about free wifi

wifi is fairly poor in the rear building

wifi signal in the room was intermittent the night i stayed

we had a dog with us and he was more than well catered for both in the room and in the bar whete he was able

our food (dinner and breakfast)was also of a very high standard

only thing was the length of time room service took to arrive and incorrect but what arrived was still good

poor room with a view over the laundry.

there is even a proper whiskey bar open 24 hours (just in case)

if they had leisure activities (shooting, golf, archery, 4x4 excursions, etc) this would be a 10 hands down

room size was excellent, plenty of parking, breakfast was quick service and very nice.

just some torus information and a room service menu