no free wifi

some one took our parking space

for parking as when we returned from being out i had to park my car in the cafe car park as there was

too small car parking.

adults only was a bonus

room, no 115, was right next to the laundry room

not the hotels fault that the kids were noisy but the structure of the hotel made the door banging echo and

amazing - shout out to the guy on reception who helped us out no end and was really kind to the kids

staff, all very cheerful, and had a lovely chat with reception and the cleaners ,the lady at breakfast was lovely

when we arrived on the sunday it was hard to get a car parking space

had to iron my clothes in the laundry room and mattress was thin.

laundry option was nice

it was nice to be able to do our laundry at the facility

managed also to get our laundry done as this is always a traveling issue for us

good car parking on site, laundry facilities

great staff who gave their time generously to explain places and find a laundry for us

free car parking and excellent local sourced

as we were in room 6 , you tend to loose the wifi signal.

re parking and breakfast was somewhat ambiguous at time of booking on yr webpage lovely

it s not a complaint but the bar could have stayed open a little bit later.

the staff were so helpful, contacted the external laundry team and managed to locate them for me which i am so

asking about laundry turnaround time, i was told to just check the form in my room

returned with 1 tshirt still dirty, 2 tshirts shrunk, we were told to contact the independent laundry ourself

excellent wifi

to see a more stripped back menu as this would appear to be more within the skill level of the kitchen team

there was an extensive amount of laundry in a bay outside my window

a room which had all the dirty laundry stacked directly outside our window

the price, a small fridge in the room and access to laundry facilities would have been appreciated

first room was noisy as close to laundry room but moved to another quieter room with no problem the second room

the bar was in a pleasant setting, the breakfast was as good as i have seen anywhere else and the staff

wifi a bit dodgy - no laundry facilities

would have been helpful to be told on arrival about the laundry availability.

the little access corridor was often the dumping ground for bags of laundry

our 3 kids 18, 21 and 27 loved them

good location , very good wifi

very helpful staff including doing our laundry for a small fee

great location, staff really helpful and friendly. laundry service. great breakfast.

good to be able to get our laundry done for a small fee

breakfast was great and appreciated that they had laundry service in addition to housekeeping servicing the

not convinced doing the laundry in the front reception area is giving the right vibe

our room overlooked the laundry rooms. no scenic views. the lift system was overly complicated.

rooms, scruffy walkways with laundry/rubbish piled up visible to guests, some scruffy decor in room despite

it was noisy outside, there was laundry being delivered and distributed from early morning and multi people

room but my view was if the laundry

we had booked 3 rooms however when we arrived we were in one of the outbuildings overlooking the laundry

breakfast cooked to order, very personalised

room spotlessly clean with good amenities, breakfast excellent, really good quality

no room service was also an issue

breakfast was lovely and the staff made the stay, the bar staff were very helpful and friendly but

perfect location, very comfortable rooms, ideal location for the town centre, nice little bar and lunch/evening

differently from most hostels, this one has a dedicated social area and kitchen/laundry for each room, with tv

free laundry facilities

to an apartment with own kitchen and shower room the bed was a good size soft with clean fresh laundry the

private bathroom, kitchen and laundry

showers and laundry services were better than most hostels (free washing machine and dryer

noise / door slamming from the staff/ private laundry room located next to court yard twin room.

at leat 20 laundry & rubbish bags piled up outside the door

midnight and 5am and 7am and loud noises from staff down stairs you have to walk past all the laundry and delivery

room on ground floor as break/vaping/phone call area which disturbed us, dirty dishes and laundry from rooms

room was located right next to laundry and staff areas so noise from staff in and out upto midnight and from

view of bins and laundry

wifi/chromecast to the tv was a nice touch to listen to music etc

oh and the guy who served us cocktails on the 7th floor sky bar - in fact all staff were so polite - thank you

room excellent decor, shower and bath facilities first class, bar and restaurant grade a and the staff are very

it states spa facilities but it is only treatments, no swimming pool

rooms were very clean, superb walk in shower, comfy beds with fresh smelling laundry, pillows quite soft though

laundry left outside lifts all day and night when change over not happening in the bar staff

we realised under neath was the laundry area

only the breakfast is super expensive.

right next to a family room and it was so loud in the morning, you can hear everything so hearing kids screaming

found stains on the slippers & creases on laundry bag, decided not to use them at all

no gym was being renovated. did not know

we love the pool and spa too

great location. big rooms. very good breakfast. nice spa with swimming pool.

large room, good gym and large pool, excellent (if very expensive) breakfast, even newspapers available at the

dirty trolley near reception dirty floor carpets laundry in walkway before i even got to the room

room was unfortunately backing on to the laundry and the spin cycles kept me awake and when i did fall asleep

noisy outside our ground floor room with laundry trolley and bins.

would be nice to have the restaurant open for lunch and dinner plus room service

only negative i have is room service was over priced and poor

the pool was lovely for the kids to let off a bit of

excellent location. great staff. wonderful meal. kids friendly

bar staff were lovely especially sam c, joe h, great fun

the fact that the spa closed at 6pm.

we had booked a twin room for my kids but on arrival they gave us a double which for my kids was a no no so i

deliveries and laundry truck in the mornings outside the hotel clattering round

location. rooms and beds . laundry.

cold room in the middle of the night noises during the night (possibly a laundry

room was dusty and there was dirty laundry in the bed

windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors

challenge with the code to get in but we got over it within a few minutes and the lady doing the laundry in the

internet connection . wifi. poorly

all the little touches fresh milk, groud coffee, fully wifi telly, location

downstairs kitchen and front room with sofa bed and dining table

kitchen, iron, hair dryer and even tooth brushes with little toothpaste tub

the information i saw online included mention of laundry facilities

no complaints, although the cost of the laundry service was very high

have a laundry service and for 5 pounds did a whole bag of laundry for me and put it in my room while i

my kids especially enjoyed the waffle maker

they allowed us early check in around 1pm

even), understaffed with wait at the counter, stained sheets (either have not been changed or bad laundry

dark being overshadowed by the neighbouring building and overlooked the rubbish, waste bins and laundry cages

laundry left in the corridor!

had problems with wifi - on fifth floor. pity no laundry.

a laundry room would be good for travellers.

enjoyed tapas dinner in a window-lined dining room, the room was spacious, staff assisted with laundry service

laundry service was average

laundry trucks, workmen and kitchen staff where all quite noisy too at times

bedroom laundry delivery in the morning very noisy

a problem getting our laundry done but it was resolved to our satisfaction

guessing there s an issue with the laundry

they arrived to their room having not been made up, dirty laundry , towels all over

dog friendly, location ev charger

there's a play area for the kids in the main lobby, with a pool table

location to the city is great and the pool and spa was very clean

same laundry bags in the corridor for two days. towels rough.

i believe above the bedroom there is a laundry room, as the noise i heard for nearly 2 hours sounded like

get into our room until a few hours after expected due to laundry not being delivered

we would have been happy to use the same towel for three nights and cut down on laundry

we had a street facing clean room with clean laundry

laundry facilities

hot drinks always available, fresh croissants every morning, small shop in the lobby, and laundry facilities

free shared laundry for use among residents

free laundry was a bonus

i appreciate that this would be extra laundry, but i think it's an essential bit of kit to be honest ud83eudd

room very clean but stained sheets, maybe a new laundry provider required

was red hot , heating came on at 1am and room (a1) was over the laundry room and driers whining all night so

paint peeling off the doors, the fire exit door was unsecured, and the piles of laundry on the other side was

and skirtings poor workman ship toilet roll holder broken and attempt to fill holes was shabby laundry room was

the breakfast was very nice with lots to choose from

the hotel is situated overlooking the york racecourse so lovley view from the bar and restaurant

to have robes for use of the leisure facilities so we could change in our rooms and visit the pool

excellent location, easy parking, pleasant view of the racecourse, clean garden for the kids to run around in

and facilities were excellent,breakfast very nice really good choice bedrooms were spacious and comfortable

very friendly and accommodating and the fact they did me cake and gave us voucher for bar as was my birthday

might have missed it, but no laundry bag

no room service

wifi weak in that part of the hotel

also the ev charging points are a big bonus for us

building and surroundings lovely, welcoming and helpful staff team peaceful bar area to enjoy a

lots of noise during the night from staff up and down the corridors, and what i assume to be the laundry lorry

us on bottom floor where a laundry lorry stopped bang outside our window at 745 am and made as much noise as

slightly tired room and the very noisy laundry truck at 0730

we were located above the laundry room which was annoying as uplifts took place every morning and very noisy

45 am on sunday morning by the large laundry lorry directly below our bedroom window

though on several occasions we mentioned about having a gluten free breakfast the choice was very poor when we

like a kettle in the room but easy to get tea and coffee by dialling room service- no

a beautiful hotel, lovely grounds to wander around, fantastic spa facility, lovely pool and jacuzzi, great staff

loved the spa facilities, they were fantastic

breakfast was cooked very well

breakfast terrible and bad service,could not get swimming slots ,dirty laundry up corridor and plates glasses

- first room was above the kitchen extraction fan so we got noise and cooking smells but they were able to sort

kids running down the hallway at 6:30am. floor 5, wasn’t impressed.

breakfast excellent, pool and spa superb

the staff was brill with the kids

excellent breakfast, with a good choice, and very helpful staff.

next time i shall plan my presence around the kitchen's opening hours - would be a pity to miss out on an

small car park but plenty of parking in the market square although if you arrive on a thursday night market day

they were often at full occupancy (no surprises) so occasionally the wifi would stall

and the large window allowed the sun in throughout the day, the room was also situated above the kitchen area

car parking was a little difficult

the cricketers bar with the real fire is warm and welcoming and so cosy

plenty of good parking and a lovely

the wifi was poor and we weren't keen on the music in the restaurant!

were very friendly, room was clean bed was very comfy, wifi signal was very good, the beer battered haddock was

just inside the main entrance a large bag of used laundry had been left and stayed there until the last day of

was no pen included with the information book so had no way of filling in the feed back form or laundry / in

was comfortable, room service dinner was very nice and breakfast was great

easy to find, plenty of parking

overpriced room service 17