spa, pool, beach, dock, fine dining and amazing service oriented staff

the food for breakfast, lunch and dinner were actually all amazing. extremely satisfied

fabulous breakfast

very well equipped gym, a quiet spa on the ocean side, very good food in their restaurant, several beach

think that at the price of the stay, breakfast should be included

i liked the rooms, the view and the location. i also enjoyed the beach, water and pools.

spa prices a too high for a couple

had a awesome time and the staff, shanice at the front desk, dwayne and romaine at the pool bar and o them

one of the staff members ( a young lady who worked at the casino) was walking by and noticed how distressed we

the only thing at night room service is very slow.

room service more prompt

bartender kept our drinks full weather we were on the beach or by the pool

we literally had a pool in our back yard

phillip at piano bar great personality

at bordeaux was fantastic, the pool bar was excellent and the hotel reception staff were

pina calada at the pool bar was very good

be honest house keeping and room service can try to maybe speed up the process with getting more things that

the view from the rooftop pool, one word

bad enough we couldn t have pool side food but i had to get dress and it 20 feet from the

nico from the roof restaurant keino and nico at the bar was phenomenal

great breakfast. great pool. wonderful staff. amazing location.

bar nice selection of drinks, prices ok pool nice, but they work on keeping it clean though lots tress send

pool could use a few more lounge chairs (new ones)

tried the body bliss spa this time & they are amazing

great location. breakfast was a nice feature. pool area was very nice.

having pieces of my laundry missing after utilizing their laundry service

wifi wasn't strong enough for us to access it while in our rooms

the room service lady was lovely

some music in the nighttime and the bar needs to open later

very professional staff and amazing rooftop pool with views of caribbean sea

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

having to send our cloths out for laundry which make it very expensive.

would have liked a laundry service on-site, a self-service facility

parking was awful , having being blocked by three cars and waiting for the owners to come move

like the location, which is quiet and to us, off the beaten path as we can relax at the pool, sleep well and

quiet and to us, off the beaten path as we can relax at the pool, sleep well and there is always parking

great pool. good price. clean enough. nice foliage

were really low on the website they said the shuttle for the airport it was for free, but it wasn t

had an issue with wifi for 2 days

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

no laundry service

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

at all they don't care and don't care who's fault it is when i looked up the place again it said kids where

love the professionalism of the staff in the dinning area, at the pool side bar and the entertainment team they

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

a gym and a laundry service with a lovely lady

everything except the salty pool

the only i didn t like was the wifi

no laundry service.

they had a laundry service and had our clothes done within a few hours which was awesome

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

the other downside is not having self-laundry areas

husband i came with 4kids and u guys put each of us with 2 kids and worst put us far apart

location was perfect pool was nice and area round the pool was great

breakfast provided, the beds were broken , their were never no wifi , toilets were filthy and the towels provided

pool water quality was questionable

bar and balcony view were amazing but still being refurbished, i can t wait until it s

wifi could have been better, it didn t really pick up in the room or outside the room

wifi does not work, hardly any service in the area.

use of the pool was not available was not clean dinning area was not clean or ready to be use for

like the free wifi and warm pipe water and warm water shower and the front desk representative, ms

there was no wifi in the bedrooms which i was unaware of

it was very clean and we were granted early check in

liked the pool area and bar , location of villa was superb

bed was not comfortable, and they had to pay for the air conditioner $7 a night and to do your laundry

the kitchen is spotlessly clean and has all you need to cook a nice meal

the kitchen was available for food prep

location, the pool and the staff were great

the swimming pool is amazing and a sight to sore eyes on the hot summer days

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

the spa was really good, but as usual overpriced

room service was not available one of the nights during our stay and we were not informed that the

room service was also great and the staff was very friendly

were clean, front desk staff were extremely helpful with checking in and out, allowing late check out for a

shout out to stacy ann at the reception , taeshiana the concierge, nadia at the spa & yolanda at breakfast

breakfast was excellent with a great range of options

breakfast is amazing.

fact that you have to use a golf cart or bicycle to get from one part of the property to another, the many

my room, beach, gym, tennis courts, bikes

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

shoutout to antoneil, michael, omar, kelly, bernadine and trev for the non-stop fun by the pool, beach volley

food was awesome staff was awesome beach and pool was amazing

food was excellent, loved the variety, love the gym and the entire grounds

our swim up area which was by the gym was the most secluded, we had bushes and no walkway going by us

room, grounds, food, people all excellent fitness center was great. golf nearby was great

heard from other guests that they also did not like the food) was the restaurant near the ziva pool-the service

use a kids slash area and other kids activities, however the kids did enjoy the pool and other painting

there’s not much for kids to have fun

lastly, this was the best gym of any resort i've been to

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

the golf course was my favorite area to take pics , board walk, lots of trees with cool areas to relax,

there was a teens games room, kids activities and entertainment from bands and dj in the evenings

the place is geared to families with small children, so there were a lot of kids about

etc swim in the pool, float on a ring in the river pool with swim up cocktail bar, sit in the spa or take a dip

there is room service available

pool area has a great view of the bay and was great place to

a table and chairs at the pool would have been nice

there is a pool on the premises which is very relaxing

the grounds and pool were very well kept

friendly excellent service from them all also the food was excellent never had a problem with breakfast lunch

parking provide was a little way off and it was a very loooong walk back to the reception area

breakfast was amazing

breakfast buffet offered a good mix of both local and international menu items so you had wide

breakfast wonderful location ideal