pool, water slide and lazy river

we enjoyed the spa and the massages

breakfast buffet was great

breakfast was ok......

all of it .. the kids facilities were amazing

also, the breakfast is really good and the shuttle is perfect to go to the

location to the airport with airport shuttle

the location is good and close to the parking spot where i park

great service and saved us with car parking and shuttle to and back from the hotel

also, the breakfast is really good and the shuttle is perfect to go to the

for a property that offered a laundry room they had no single serve laundry soap for purchase knowing travelers

excellent free breakfast and on the go for early flights

wifi was not working hotel was not clean

bandaid stuck on wall near kitchen

pets no longer allowed

there is a convenient store, restaurant, and bar next door

there was no parking left because of the bar next door

the breakfast wasn't bad it could be better

was the best breakfast provided everud83dudc4fvery fresh and many

pool had hair in it

fabulous location and great breakfast, also nice gym

was beautiful the breakfast buffet was very good ud83dudc4d the room was beautiful and clean and very

had on-site laundry room

the other thing is that the parking its kinda far to the only entrance (main entrance) but other than that the

the handicap parking far from entrance

the wifi was good and secure

we allowed my kids two friends to come back with us to hang out from the stock show, to eat pizza with us and

if you had room service this would be the best ever hotel

if you're traveling be respectful of others and watch your kids

from airport pickup to check in, bar service, kitchen staff and breakfast excellent

i didn't like that there was no room service considering they had cafe/restaurant.

free wifi was really fast, everything else was done to a good standard, staff were very

the gym and laundry facilities were great

a little tricky to drive to and breakfast is skimpy but the bed and pillows were great.

to top it off, complimentary parking added real value to the overall package

i don t like the additional pet fee after booking. just tell me what i owe upfront.

pool, kitchenette wasn t stocked with anything, for a extended stay facility, it wasn t comfortable

was rude; laundry facilities were out of order, and that was the only reason for me to pick a hotel like this

clean rooms. laundry available.

i woke up in the middle of the night because kids were yelling and then again early in the morning when they

helpful and friendly while we extended our stay multiple times, accommodated our needs including late check out

the airport shuttle was fantastic and on time for my morning flight

the dryer in the laundry room a few doors away ran until 11pm making an annoying noise

i requested a late check out and they honored that kindly

great bar kitchen

lukewarm shower. mini bar not even plugged in. everything about this place was cheap.

noise from kids running up and down the hallway

someone s toiletries and dirty laundry as well as hair and room ticket were left in the room

pet fee was not disclosed on bookings web site

official website advertises a free shuttle to the airport

there was no shuttle service

area was superb, the area was clean, bar downstairs for direct access with the world cup playing

not ready to use, laundry room not finished, hotel only been open 1 week, and had massive flood so

laundry machines run on quarters

the gym could have been more equipped with additional machines.

convenient location. swimming pool. bar area. friendly staff.

the airport shuttle was great!

the smell. the drink dispensers for breakfast were not working

the staff were all nice and polite and the breakfast was pretty good as well, i ll definitely return next

sofa had so many stains on i got a sheet to cover it before i would let my kids on it

breakfast was also free and very good

great staff, best breakfast ever!

very clean, friendly comfortable, quick airport shuttle.

met expectations. good night s rest, standard breakfast, and shuttle to the airport. all good.

shuttle service was most valuable

got rid of shuttle service during covid. and booked this hotel to use the shuttle service.

great breakfast buffet, clean rooms, convenient location

it seems like they allow underserved people use their laundry services

great to finish all laundry before flying home

desk staff was very friendly; comfortable room with hot shower; breakfast was excellent - clean counters, tables

the gym is very well-

oversize rooms, pleasant staff and nice breakfast options in the morning.

there were fire ants that got in my overnight and laundry bag of which if bitten by the ants i am very allergic

breakfast included pancakes you could make touch-free that the kids enjoyed

staff was genuinely kind, room was clean, pool was nice

convenient to austin airport and parking

the bedroom was dirty and i had young kids

needed to do laundry and there was no laundry soap available

also, the guest laundry service area needs improvement as the dryer did not work after i authorized my card

laundry machines were out of order

also we needed the laundry but they did not sell washing powder, and could not give any reassurance about wash

continental breakfast, pool, laundry, lots of movie channels, comfortable bed, spacious lobby, great a/c, and

while we waited, we were able to do laundry

breakfast was soggy

the pool was a little small but adequate.

there were no cabs and the airport had a wifi disruption (this was on sep 14) so rideshare was not an option

there wasn t a hot tube by the pool.

was great stayed a few extra days was able to check-in early to laundry have scheduled room service and addition

towels and linen. wake up your provider/laundry

third floor laundry room the washer was out of order.

laundry room constantly broken and no refund

laundry soap dispenser takes your money, front desk tells you to call the number on the machine

there was a laundry room right down the hall from my room

location, price, and the laundry facilities were good

we rented a kitchenette and no pots/pans, dishes or silverware

why would i eat anything from the kitchen

that we had a kitchenette in our room

the gym was clean, the lobby was clean my room was nice and clean

i stayed in a two queen bed studio which was well appointed with sitting area with sofa, kitchen area that

great place to stay with helpful staff, clean and comfortable rooms, and a good breakfast to begin each day on

clean....kids loved the pool...

location, great facilities and gym. good rooms.

the laundry room was broken

clerk was not what floor the laundry was on

, if this laundry room was mine, i would smooth the walls down, make

that were posted in their commissary store did not match up with what they tried to charge me for laundry

the laundry service was out of order, and there was no hairdryer available

room smelled awful there was a pile of dirty laundry in the sofa bed and there were no pillows for hide a bed

i was provided with a first-floor room as i requested and i was pleased with the pet area

it was not communicated prior to booking that there is a non-refundable pet fee of $100

clean, pet friendly, free breakdast

complaints - sofa bed very uncomfortable, not suitable for 2 kids over 10

very small gym and swimming pool

the breakfast is wonderful and the staff always pleasant

pool was not accessible.

the pancake machine was a hit with the kids

shampoo and conditioner and body wash dim lights in the room made it feel so relaxing and the breakfast was an

pool area was very pretty and inviting

to weather the outdoor pool was not useable-indoor pool would have been preferable

like to see handicap parking closer to handicap rooms

courteous helpful staff. good restaurant and bar with good service.

hotel did not have enough parking for guests --- especially any that had oversize vehicles

the location was great, having a place to do laundry was great.

laundry and gym

great price and close to airport. we could also leave our car there and take shuttle to airport.

breakfast is across the parking lot at the holiday inn although i don't go since my flight left at 5:30am but

location and shuttle service from airport are excellent.

coffee, pet friendly, centrally located, clean room, room temperature was easy to control

pool looked inviting but didn't get to use it

clean. staff wonderful. location. pool well maintained. good breakfast. great value. .

great coffee and breakfast

breakfast was great sausage could be a little more cooked but was still nice

we liked having laundry services on site and being able to use a credit card for laundry

there is a coin laundry on premises and a simple workout room

the laundry had coin or mobile pay options which was very convenient

- laundry is available in the hotel, which is convenient

the hotel is relatively new and still fresh; the room and public areas were clean; the laundry facility and

i think the best thing is free laundry opportunity, but it's outhweight by the bad behavior of the stuff and

the gym/ laundry also great so can exercise whilst getting clothes clean

free laundry

after our departure they charged us for a allegedly broken laundry basket 25$

it had laundry room on site.

even for your pet

breakfast, the lack of regard for us doing our laundry

i tried doing laundry but my room key didn't open the door to the laundry room

satisfied with my stay in your hotel : - cleanliness of the room needs to be reviewed - using the laundry,

there was a laundry basket in the bathroom, which i found convenient for wet towels as opposed to tossing them

i didn t like that the laundry machines were coin operated but they had no options to change out money for

great breakfast

great internet/wifi speed

not related to best western, some idiot threw trash in the parking lot during the night

swimming pool was not very clean, could be better.

friendly staff and breakfast was served earlier than expected.

laundry basket was a great bonus

had a kitchen with plates, pans etc

fresh; extra amenities available upon the asking (blender; steamer); convenience to parking lot; sebastian at

parking was tight

had a full kitchen with accessories

beautiful large rooms, lovely breakfast

hotel, in general, was nice--nice work areas, gym, pool, had snacks available, were pretty attentive

great hotel, great facilities including gym, pool, meeting room. very new and comfortable.

big rooms, comfy beds pool area amazing little mini mart great location amazing staff

good coffee, nice pool and gym

big rooms with kitchen

parking, was given a room upgrade - 2 bedrooms/2 full baths, lots of space to stretch out, full kitchen, nice

room is well designed for the space and nice decor; breakfast was very good.

breakfast had a variety and was very filling. staff were very friendly and outgoing.

the public room, pool and deck were nice and the breakfast was generous

coin operated laundry machines yet they do not have a change machine or any change at the front desk

hotel s pet policy is the worst

waffles and scrambled eggs for breakfast

the wifi was terrible

good breakfast

small parking lot.

wish there were waffles in the awesome breakfast :-)

we got to enjoy the pool with kids before we went to a wedding we were going to.

the hot tub was nice but i avoided the pool which was cold and dirty

dirty pool

pool, laundry facilities and fitness center were all closed

breakfast was wonderful and staff stayed on top to make sure nothing was

the breakfast bar was wonderful and ladies at the desk were very pleasant

the breakfast was good & the bed was comfy.

need more parking , carpet elevator replaced

bed was too firm and pillows were flat. laundry facilities were out of order.

laundry was out of service for entire stay

laundry out of order, no fridge, no microwave

the swimming pool was unusable and the laundry facilities were out of service.

swiming pool was close and appear opend when you make the reservation, also the parking lot was really

pool, bbq, laundry areas available on site

would rate it a 4 star, very clean and nice for the price, and had a laundry facility for the guests

free breakfast not available some mornings laundry out of order the entire of my stay

liked the fact that the premises had its own laundry area

no breakfasts no laundry

had wet swim suits but there were no bags in the room to put them in, no trash can liners, no laundry bags, so

night sleep especially because there was a noise coming from the bathroom as if we were in the laundry room

restroom sink peeling laundry out of

there was too much noise. i was put next to the hotel laundry.

were still smelly and dirty restrooms were out dated tub was peeling, laundry room wasn t working

loved that there was a bar and almost a restaurant area downstairs for us to lounge and get drinks or food

the staff and pool for my nephew

made it easier especially since my kids stayed with different family members at night

the coffee bar was great for breakfast, and the staff was quick and helpful

made it easier especially since my kids stayed with different family members at night

the location is nice...off the freeway. laundry room is good.

the people are nice and friendly. you have a laundry, what works fine.

laundry room fully kitchen/dishes location is good

laundry room is a big plus, again also clean

coffee maker in the room along with an unexpected full kitchen

that was the whole purpose of booking there so my kids could enjoy pool

gym was a little crowded as in a lot of stuff for me to maneuver around

breakfast is good. room was comfortable and location is convenient.

breakfast is an added touch with many options

breakfast was just fine

need laundry facilities.

day there because it wasn't delivered to the hotel - meager breakfast - pool was closed - the laundry was out

my credit cards, also the day before they had kept my id and then i had to go look for it at the laundry

bed was small and squezey. laundry wasn't working

over to the front desk as we were told , once arrived we were told that they re kept at the laundry room so

laundry room dryers did not work and had not for some time

the laundry services were down, but there are close by laundromats.

got a pot of coffee for room service breakfast, but no cups

microwave room service was limited and restaurant and bar was closed not mentioned prior to

nice clean room. had a dennys next door for supper. we did not use the wifi.

no laundry room

no laundry service.

excellent gym

it's a good hotel, there's a nice architecture, pool and gym

the fitness center was almost a complete gym

i like their no pet, no smoking, no cooking policy

people working on cars in the parking lot

easy to find and plenty of parking

cleanliness, plenty of parking, safe location, professional staff, comfortable bed and bedding, plenty of hot

it was concerning the doors were on the outside by the parking lot

laundry facilities were out of order

major props for having guest laundry washers and dryers from this decade and having them run from cards and

gave me a room on the third floor; the front desk is on the second (meeting rooms and laundry room are on the

wish there was a credit card coin changer in the laundry room

free parking clean amenities laundry area

not so bad at first except they're dirty, things were broken on the panels, dirty laundry was often on the

it was also difficult to find pool towels (they're in the laundry room)

to complain amongst ourselves and clean our own room (upon arrival to our filthy room with dirty laundry and

clean, staff were helpful, breakfast was very good, laundry room very helpful

mini shop with water and snacks, full laundry service room that takes card

had the laundry mat closed at night and no way to get a hold of anyone

laundry room was out of order, in room phone unuseable, thicker bed blanket, door lock seemed weak

to deal with rude staff and noisy guests babging music and to top it off they occupy the guest laundry $o that

the laundry was out-of-service

couldn't gain access to laundry room eith faulty keycard

banging laundry bins

didn t work at all restroom has no vent wall outlets were hanging off the wall wires exposed no laundry room

hotel well maintained good value nice breakfast decent mexican food restarant across the parking

my kids named it murder motel

hotel is in need for renovating, replacing (cleaning) the carpets

laundry only took coins, which the hotel is cashless,

had a bar on the top floor which was super cool and convenient. the room was clean and cozy.

location, and pool.

the gym was good

the pool was small and a little dirty

no laundry bag and garbage bin.

laundry facility, very thin walls and connecting doors meant i could hear everything going on in

it was under construction so there was no pool or gym to enjoy

logan at the front desk was accommodating to our early check in and our pet friendly room

staff over night did not fix our clog toilet, ac wasn't working properly, the wifi was acting up

the rooms were nice good wifi nice staff

wifi wasn t working light bulbs were to cold in atmosphere

than a standard mid-range usa hotel, with comfortable and clean room, good breakfast, cheap coin laundry, gym

i had to drive to store to buy laundry soap

were laundry carts scattered everywhere throughout the hallways and it was a little messy looking

the pool, gym, laundry

laundry room kept sparkling clean

simple effective gym, good size room and laundry free within room. staff lovely

difficult to use the laundry. staff were great at helping out.

liked the little details such as 2 tabs each for the dish washer and laundry machine

laundry situation was a little confusing amd we ended up wasting time and money trying to get it to

laundry requires extra cost (usd2

the hotel has coin laundry facilities

pool was clean and a good guest laundry room

facilities; laundry and exercise rooms on site

free parking, very comfortable bed, good locations for restaurants.

gym equipment was not well maintained

continental breakfast, nice laundry facilities, clean and good sized room

area, great breakfast, very clean rooms, totally equipped kitchenette, full-size fridge, 24/7 laundry

we used the pool and laundry facilities and everything was in great condition

rented the hotel because of the laundry room and it was not available

lot within walking distance - hotel was clean and rooms looked new - i used the services area for laundry, and

close to entertain areas breakfast was good

can be a bit loud at night because it is next to traffic and a bar

back door opens to bar on rainy street

location is central, the room was confortable. they provide breakfast and it was good.

very clean, modern, location, good breakfast, friendly staff

access to the heated rooftop pool was from the 7th floor

on saturday the pool area was not too kids friendly

the pool, food and drinks and breakfast buffett at the gold experience.

-spa services front desk slow

breakfast, canape and desserts along with bottled beverages were all included in gold package

there's also a pool, a bar, and laundry onsite

laundry facility was well priced

com it said that there was breakfast going to be served in the morning and there was not

the breakfast meal

hours for breakfast and the bar were a little off

not a lot of kids running around

great pool (with complimentary sunscreen) and full gym

spa was beautiful

we did get room service and although expensive (it is expensive everywhere), it was worth it

i don t know but parents let their kids run up & down the hall too so this is not the fault of the hotel

love they are so pet friendly

pool bar is awesome

so we had a choice at the bar or outside in the cold

so we always came back to the hotel but room service ends at 10p also

nice gym, too

not having laundry facilities on the grounds for guests to use

parking fee

*terrible* wifi - constantly drops, and it requires signing up for the hilton loyalty program and opting into

i needed the wifi to transfer money to use credit card and the staff would not give me a password

never ate the breakfast but it always smelt so good in the mornings after they made it, ac worked really well

i had to kill a cockroach in my room and there weren t comforters on the bed or laundry bags

door to get in broke, like key fob died so couldn't get in laundry took all my money cuz was no note saying was

was maintained and the room smelled so clean, our sheets smelling of fresh bleach load of laundry

the website claims they have fridge and microwave also a pool and laundry room which the pool was very dirty

laundry only has one machine, which broke down while we were there

i liked breakfast. laundry service. pool. the location was clean. staff was very nice.

unit in the room was very noisy and there was a weird smell in the room which maybe came from the laundry room

the guy who checked us in was so funny and friendly also the laundry was sooo

front clerks were past rude when asked for change to do laundry, i found the accountant when i thought he was

the laundry room equipment is out dated, one of the dryers didn t dry your clothes.

guest laundry available for a ridiculously low price

place has everything you need + laundry, gym and breakfast

great rooms / in house laundry (bonus when travelling with family) definitely staying here again when back in

had gym and pool and laundry facilities that we did not have time to use

great breakfast, extremely helpful and friendly staff. laundry option

we asked for more towels they needed to know why we needed them, could only do laundry set hours, they only

renovated rooms very nice and clean staff was great we also enjoyed indoor pool and they had laundry facilities

they had an indoor poo l and guest laundry area

was no on-site laundry and the heated pool was cold

breakfast

the room was pretty clean and the laundry facilities worked great

nice clean pool laundry on site

the wifi u have to pay for it but it doesn't work. no hair dryer, no iron

no wifi, no cleaning room, no microwave, no cooler. no has a room service

the property was dirty the pool was closed no breakfast

finally gave me a room by the laundry that smells and moldy

the hotel could look into a token system for the laundry that people can buy from reception so you wouldn t

asked for change for the guest laundry, got it

room was next to laundry room and people were going in and out during the night

front desk clerk stated she was not laundry or house keeping but she was going to have to do laundry to provide

laundry

no fridge no safe no laundry facilities

dirty laundry no service still charged same price

mandatory valet and no laundry

free wifi as well and the pool was

dirty room near a highway... i let you imagine. and the laundry part was out of order!

laundry services were not working

had a laundry and drier.

else's laundry had been stolen from the dryer by a homeless person who got in the building and onto the

good cheap laundry machines