24hrs, free wifi, and air conditioning, would definitely stay here again

the view and 5 steps from the beach. rooftop bar was fab. breakfasts were amazing!

nothing bad about this hotel it even has its own restaurant and bar and the food is excellent

swimming pool, which i regard as a good thing as the hotel is unlikely to attract families with kids or the type

were amazing, nothing was too much trouble for them and always smiling, location fabulous, the bar and restaurant

not luxury but clean and nice with a art deco bar area

the tropic pool is not heated in september but nice enough once you are in, the positive is you can use the

directly across the road , where the pool is warmer but mostly full of kids

it had a lovely pool

wifi all over hotel

clean from the room up to the swimming pool area

the buffet restaurant is good for kids. the half board is reasonable price.

you can use the pool and bar at the hotel tropic next door it is sister medsur hotel with more private balconies

the pool , bar and staff was very good .

not anything on for kids at night

activities suitable for all ages, our babies enjoyed it and so did our preteen kids

great choice of food. pool fantastic. staff can't do enough for you.

the snack bar by the pool had a very poor selection of food

the food, breakfast was terrible more staff at the bar

activities suitable for all ages, our babies enjoyed it and so did our preteen kids

the cafe area near the pool. lots of social space. the rooms were great

spa and massage is underrated

and very loud noisy music if room over looking pool, but did quieten after entertainment finished

the wifi was terrible, i paid extra to have it in my room but the reception was so bad i had to go down

friendly staff many activities for kids and adults swimming pool spa roof top bar with amazing view restaurant

and you are there with children then they would not understand the games going on around the pool each day, we

someone has hired three people totally useless to take care of the kids

poor choice of beers in the bar unless you like spanish lager.

better entertainment. bar could be open until later.

sometimes problems with wifi.

very pet friendly. super location

we should have checked beforehand if it was a pet-friendly

location , quite, swimming pool

hotel many times over the years and found it comfortable and the ambiance was good it s also pet friendly and

the swimming pool may seem small at first but it's ok

she with another member of staff searched the laundry before it left the hotel in the evening

nice heated pool...

the bonsai bar could do with more atmosphere maybe some chill out seats and tables and some candles

lovely landscaping, great spa, lovely restaurants, good kids club. great heated pools (two)

kids club doesn’t meet expectation - staff totally disengaged and i was able to wonder in several

nice small hotel with beautiful grounds and pool area

location, cleanliness, pool

breakfast was very elegant, i was served as a queen :) people who work there helped me a lot,

the pool is huge and the breakfast was outstanding including serrano, salmon and freshly squeezed orange juice

lovely quiet, setting, beautiful pool, and unbelievable breakfast

doesn t speak english; laundry extremely expensive; some staff polite, some staff very rude; bathrooms outdated

great room on 17th floor. nice pool and facilities.

bar prices very reasonable

bar very reasonably priced for drinks

food the view the cleaner was wonderful the staff the facilities the entertainment the free wifi the room had

no milk in the room with tea and coffee making facilities. self laundry area would be excellent.

buffet restaurant that was catered to a price we looked at the offerings and ate elsewhere the wifi didn t

spa theme park great pool

room was fantastic food very good access to theme park water park zoo amazing

my kids are 15 and 13 years old and this was a perfect vacation for that age range

would not recommend for families with kids as no attractions for them

breakfast was great, pool guy was amazing and done a very good job

of food no shortages, catering for all tastes, all fresh, attention was immediate by the staff at breakfast,

pool was nice for kids

indoor pool closed in the after noon till 3

the only problem was the laundry room on the roof of the hotel there were a few washing machines going constantly

if i asked for example, for laundry, always answer yrs, but do nothing

we was on 6th floor below laundry room very noisy from about 7

wifi was only available in the lobby, the ac was not functioning so the room was very warm at night

location swimming pool and a very clean balcony good size

rooms very comfortable (bed and pillows) swimming pool and area around pool excellent and clean

all staff at bar and restaurant were exceptional

only small thing i would have liked was an iron in the room, but the hotel does offer laundry services which is

it s to make some cash, and reduce their laundry bills

location lovely welcoming touch with the cava miguel on reception was lovely great bar

the gym floor was dirty and the pedals of bike were

the room , bar , pool , food , staff

wifi did not work

and bar to far apart, had to go down to ground for a drink from roof top pool

checking in took an hour, service at the bar was extremely poor.

pool and bar to far apart, had to go down to ground for a drink from roof top pool

lovely and clean, friendly staff. super location, great breakfast

recommended laundry services

great location, nice big room, very good wifi.

breakfast was as expected

minor moan, but buffet breakfast quite hectic and not relaxed

breakfast really good

bar on top terrace was closed so the jacuzzi was unavailable and as this was over 18 area so no

the general atmosphere was niceand relaxed.the bar was very cheap

had screaming kids next door to me

food selection was ok, roof pool and bar was closed

the staff were always happy to book us a taxi to the bars and to the airport

it was like laundry room on top of my head with tumble dryers turning all the time

pool bar was great, lovely staff and atmosphere

indoor pool was very handy for the kids

clean, good gym and close to the beach

the food selection was amazing, really enjoyed and the kids found many things to eat too!

and helpful staff especially ramon and his colleagues at recepcion, upstairs bar and

no room service, have to leave a 12 euro deposit for an iron and get it yourself

clean rooms gym facilities if needed ( i didn't i'm on holiday) taxi rank

my kids love the food

pool on the roof is amazing

now next door at the sister hotel mirador (we weren't informed of this prior to our arrival) the wifi didn't

the free wifi and free

wifi is

good wifi connection

they even had room service

good choice of food at breakfast. staff were friendly. great location for the beach and shops.

breakfast was very good and lots to choose from

and everything the bar staff went above and beyond we truly thank them ud83dude4f

beautiful view and very good value for money bar far.

the bar and roof terrace

30am to late night no weights in gym, lift didn t

small rooftop pool but didn't struggle to find a sunbed even in the afternoon which is very rare in august

wifi was very weak and the lifts were often not working

beds are very big and comfy, location is excellent, loved the swimming pool on the roof top over looking the

there is also a gym and toilet facilities on the roof top

liked the staff, i liked the location and i also liked the long thin balcony i could hang my laundry to dry up

couldn't get a late check out at our hotel) so we only made use of their facilities for a few hours

this hotel we stayed here for a few hours as our hotel didn t have late check out and i wish i stayed here

loved the bar and all the staff

the room was clean and i had a fridge, kettle and wifi included

wifi did not connect to lap top

al a carte breakfast to order delicious and fantastic friendly staff

couldn t get on wifi! email address was added wrong by staff

wifi is strong and fast

signed as open (with phone call for service) but when called for service told to go to other bar

location and clean room and laundry.

decent breakfast options

pool bar which is open from 12

there was no wifi in the rooms and i was unable to access internet and what's app.

lots of bars and restaurant nearby

one member of the bar staff wasn't very friendly. sorry, didn't get her name

awesome bar staff in the cafe

staff in bar on a night were brilliant, had great banter with them

breakfast was good and the bar was also vey good

the hotel was spotless with excellent wifi

food was good and good meal times roof top pool was fab red hot up there and great for sunbathing

breakfast was good good value for money hotel it is a spanish one but staff helpful would book

clean and bar is cheap

food very good accommodating nature on departure day with use of pool and luggage room

food was cold,no bar at the pools,towels are like sandpaper

no bar tins of drinks in fridge, breakfast poor, no wifi

t clear that the wifi wasn t in the rooms and the breakfast was basic, but for the money this was

there was a lovely bar just down the road which was very welcoming and served great tapas

message is for people who will travel with kids or with group of friends

staff were so friendly and helpful, was allowed to check in early and get a late check out

nice splash pool and bar

staff very helpful. breakfast excellent

loudnessof the bingo and music in the bar area after evening meal

also to oscar the barman at the pool, what a true professional he was

hotel in the shade all morning, there is an amazing roof terrace on the 6th floor, there is no bar service as

wifi a little slow- but usable.

could not fault the hotel, there is no pool but this did not bother us, the beach is only a couple of minutes

kettles not in room but free hot water from the bar almost anytime so no big deal.

down side was trying to find bar staff to serve and get bill, but it is out of season so probably explains why

to the british food demands but having said that the food that was provided was excellent, no pool but made up

the playground for the kids was such a joke, no swings and i think better for the hotel to just remove the old

to swimming pool is difficult for disabled

no bar at the rooftop pool - late dinner hours (20-22) - wifi didn't always work in the room - food

suites had a junior suit this,time massive,with nice,balcony sun in th morning rooftop bar,and pool and sun trap

noise can get sucked up the central stair well from the bar late at night.

reception, bar and waiting staff are all wonderful

customer service was bad on our trip terrible room service wrong room and incompetent

next room service food was horrible you only have 3 items on the menu and the club sandwich was awful

design - stunning views and really well fitted out room, gym, pools, spa

the check-in online did not save us from waiting in the line (not really short one) the in-door kids playground

by reception every time) the sand beach is impressive and so are the views of the sea outstanding golf facility

fast & early check in

only one thing, the wifi connection could have been stronger.

really good wifi and aircon

the wifi didn't work once upstairs.

wifi excellent

the only poor service was the bad wifi signal.

pool, level lounge, breakfast was great

pools, buildings, golf course, rooms

i was not explained about room service charges , an that i would have to pay if i called for ice or a spoon ,

went with our 10 year old son, there were lots of activities to keep him entertained , such as a kids club,

lack of sockets, no laundry service available.

is okay not enough variety of drink and all night life a good walk away when you have kids alot of high rise

nothing was great pool looked bigger on the website but it was ok

breakfast was excellent and location perfect

fabulous hotel, great friendly reception and breakfast was a great selection

in public area are slightly tired, especially bar area we had 6 twin rooms some of which were quite compact to

onsite gym is really basic and tiny but i didn't even know it had a gym until i booked so it didn't matter

bar and entertainment were good for the age of most of the guests

pool was freezing

fresh, staff helpful, big balcony, pool on the roof, over all great stay and would book

a snack bar could be added and thought the bar pool to be a little expensive wouldve bought more there if

very clean comfortable beds and bar prices were fair

we were able to get a bed by the pool easily

modern hotel! lovely pool area

only issue was the pool bar closed about 2pm so had to go to the downstairs bar to get drinks after

to go to the bar ,to collect and order your drinks, including bottles of wine, before lunch and dinner

clean and great pool

excellent breakfast with healthy options like soy milk,nuts,baked beans,etc

in mouth then having to share the tongs while covid is a threat , also found the staff at breakfast time a cold

small pool area, very cramped pool area.

breakfast and evening dinner was very poor everything was cold thechips were rubbery

great location lovely swimming pool

a great place & a good location & good swimming pool & bar & breakfast

is situated in a good location, there are also clean rooms that come with a great view of the pool and gardens

wifi as i worked remotely while there, good selection of food when full board for the price

swimming pool was heated and the kids loved it

a nice reception area and bar with light entertainment in the evenings downstairs

the showers are fantastic and bar/pool area was spotless

location , fantastic food ,friendly staff and loved the indoor pool also the hotel was spotless

was a danger due to small opening on door you had to purchase tea/milk for room only 1plug gym not in

friendly staff , happy hour for drinks and socialising wifi

the room service was very good, cleaned, bed made and fresh towels etc every day by happy staff all

clean hotel throughout,lovely friendly staff,great breakfast as stayed b&b but enjoyed a few eveni ng meals

the young man in the bar was so hard working and polite

such a lovely friendly hotel it s small but the pool is good location is great

central location incredible views wonderful facilities and very good price for breakfast

& gym opening times, earlier opening would be nice

cold breakfast food, dated room with ceiling bits falling off, 3 to use the gym

the roof top bar closed on the 14th nov ud83dude48

were immaculate the location was good the staff were very friendly and the rooftop bar was outstanding at

for kids inside the hotel parking in the garage under the hotel, but for extra 12 euros per night spa area with

i had a sandwich at the bar and paid

was not good in the room or the kids playing area

also it would be good to have room service info in the room

can t find direct email address for hotel to get lost property back wifi free but terrible

we also used the indoor pool

we tried the gym and spa

swimming pools - huge supervised playground for kids with trampolines, football field, mini golf, slides, etc

having to pay extra to use the gym and the swimming pool.

amazing choice for breakfast

overcharged for laundry and took longer than i thought it would to get it back

that does not bother me as was not with young children and hotel is adults only anyway

lovely location , great pool area . evening entertainment lovely

really - yes the pool is cold, but it s refreshing and good once you re in

we had the half board package and both the breakfast and evening buffets were excellent, good choice and quality

the pool area was clean with plenty of beds

family in room 129 having kids slamming doors and playing football in hall at 10pm and nobody doing anything

felt the bar staff (not all) were lacking on skills to mix cocktails to a suitable standard

was nothing not to like the staff was great the room was perfect and the pool areas was very good

you want hotel entertainment ,kids disco etc then this isn't the place for you , entertainment is based on the

was good , lovely lounge area and bar

ideal location for us. breakfast top notch - although could be maybe 30mins longer either side.

pools are smaller than pictures depict and wifi didn t work

it s a spa hotel, yet you have to pay extra which we didn t see when booking

also coffee only available in resturant at breakfast time

plus the gym was

hot plates or covers for breakfast so the food stays warm

small thing the breakfast needed topping up as we had to wait for things but that's not really a complaint

terrible coffee in breakfast room

location, roof top pool, food

location, good breakfast , large rooms with beautiful sea view

kids pool

staff on reception and pool bar were very good and so helpful, and every thing so cleen,rooms were also amazing

loved the private pool, just wow what a place

great breakfast

next to reception, you ll find a laundry room, an atm, luggage storage, and tour agency representatives

:-) - access cards - you will get a bracelet with a bar code (offering access to terra natura and aqua natura

breakfast was excellent. scrambled eggs and omelettes especially.

at this on arrival, soon faded away when i saw the animals and swam in the lagoon pool at the water park

will definetly return here as the kids were entertained from morning until night

stuff wasn't friendly at all , it felt like the place is dead , we forget our clothes in the laundry during the

the gym ( although it could be updated) the self laundry good selection of food

there was a gym, a nice pool area and laundry

the hotel had many amenities like, a gym/self laundry room, the swimming pool area was

no atm available. laundry was expensive

pool floor is made of small stones that are rough and ripped half the tow nail off my little girl

great place for kids lots of entertainment

with massive 20kg suitcase and bags pushing a special needs child in her buggy and 3 small kids in tow to sort

great place for kids lots of entertainment

with massive 20kg suitcase and bags pushing a special needs child in her buggy and 3 small kids in tow to sort

no tea available except at breakfast

location, close to bars, restaurants and the beach

great location and staff very friendly. breakfast was very good also.

was in a great location, spotlessly clean, good breakfast and friendly staff

gym facilities could have been better

we were on a bnb basis and the breakfast was probably one of the best i ve seen, with lots of hot and cold

beds, clean dining area & bar, friendly staff, good variety of dining options, large bar & plenty of

breakfast was delicious lots of choices rooms was great the hotel is on the main strip in the heart

you where able to get a sun bed and the music at the pool excellent

pool, the food was really good with lots of choices and a starter drink for the evening at the bar was

the hotel offers luxury extras such as laundry services, babysitting, room service and much more

breakfast was delicious and had a variety of foods

the breakfast was second to none and the location was perfect

buffet breakfast really good too

modern luxurious fab staff great pool and sjy bsr lovely archers bar cannot find a singke negstive excellent,

charge for laundry was way too expensive.

the price for the laundry cleaning was very expensive

pool bar is open but not as cosy and comfortable as lounge bar on ground floor

quick check in, very comfortable beds, modern, perfect room temperature, nice breakfast, fast wifi, great

was great - very reasonable to upgrade to half board wifi was very good bowling green was an added

pool, breakfast, room, service.

clean, central and the staff were very helpful. great pool area and good facilities

pool area and bar staff

the pool is awesome. social area around the pool is super. food is 5 starts. animation is good.

a better standard pillows poor bedding poor no tea coffee facilities no herbal teas at breakfast

that i had to pay for the drinks during the dinner, even for the water and juice for the kids

great location. hood good. bar prices very reasonable

has an indoor pool which is great for kids when weather is poor as we tend to visit in winter

loved the pool , the bar next to the pool and the rooms were great too

breakfast was great , lots of choice

laundry service not available at weekends so plan before

cost of the laundry,you pay per item which i didn t know about and it cost me 100

was no laundry room with a iron or iron board to iron your clothes before you go out but you could get a

had to pay for gym etc. so didn t bother at that hotel!!!

room was a little bit small for 1!adult and 2 kids

the hotel had a washing machine so we could do our laundry too

proper english breakfast

staff restaurant staff cleaning statt and barstaff all excellent,javi on keyboards great music lounges great

also bar staff and entertainment were fantastic at night

bar staff restaurant staff amazingud83dude03entertainment team was fab also

spa gets very booked up quick

cleanliness, comfort, beds, food (breakfast and tea), staff, pools, location

early check in as the room was ready was perfect following a our flight

reception area and pool entertainment at night

use of free spa not treatments for guests but lovely

didn t affect us bedroom was really nice mini fridge hairdryer tea and coffee facilities free wifi we were

good pool with plenty of sun loungers

location. adults only. lovely rooms. great food. and the staff are so smiley & friendly.

seating in bar area in reception.

location, staff, food are all amazing. lovely adults only hotel.

location was brilliant, room large and modern with small kitchen area

friendly staff, great location and allowed for late check out. pool area great

need to venture out the hotel for entertainment, however morgans tavern (facing) and western bar are within easy

bar facilities were very good

lovely hotel good breakfast fab location

really, the gentleman who sings in outside bar and pool activities, the lady with him was really nice but his

spotless and breakfast was lovely

having to walk through bar area from the pool to lifts

big pool and plenty of sunbeds

live entertainment was in the terrace bar during the evening

breakfast was excellent all tastes catered for

was nice and hot but very repetitive, stall friendly, the bed were okay but only if two adults were staying in

we payed 20 for an early check in at 11

great rooms, lovely pool area and bars were always clean and staff friendly

gym could do with some more weights to exercise with.

breakfast very good

great breakfast, very clean,room cleaners did a great job

service at bar mid morning,

eakfast and evening meal)

considering it's next to morgans bar you think you would hear noise but heard nothing

good location right on the beach and pool outside. wake up call in morning.

couldn t connect to wifi

the pool area could be a bit more nicer

wifi worked very well

early check in, location was good and the shower was good.

the apts and bed laundry are immaculate the soft furnishings give off a dirty greasy smell pillows could do with

smoking was allowed everywhere which for non smokers was annoying

had more for kids than adults

hotel many times over the years and would recommend hotel to everyone from solo to family's with kids fabulous

pool, could have done with being heated, thin walls in rooms, could hear everything next door

are aspects of port benidorm hotel that deserve a 5-star rating, the lift system and unexpected laundry charges

additionally, we encountered an unpleasant surprise with the laundry service

fun activities for kids and the whole family

the spa and pool was excellent, which we had to book at reception which i liked

nicely situated, close to shops, restaurants, beach and the casino

once again not your traditional english/american buffet (think kids would struggle) and do not expect your

the pool is lovely

once again not your traditional english/american buffet (think kids would struggle) and do not expect your

power showers lashings of hot water and towels lovely pool and bar

gonzalo ocampo top bar man, the main reason why i rebook this hotel every year

3 entertainment clubs, one for kids, one for spanish speaking guests

pool cold and lose the sun late afternoon - october time

room was fab,so comfortable a beds,breakfast was lovely very big selection and very tasty.

staff were friendly. kids loved it. loads of entertainment on. loads of food

bar around the pool should be open earlier lifts should operate more fluently, they seem to take a

location, wifi and general cleanliness is very good.

both our phones easily connected to wifi in bars

would have liked a pool side room no sun on our side

great selection of breakfast and a nice pool area

kettle in room and tea bags next time bigger room bar staff and rest staff so helpful