swimming pool is available till 10pm

the breakfast bar had one broken toaster and only one coffee machine and food ran out when it got

also, wifi was not available in the room (only in the lobby) which was not what was advertised when we

and apathetic staff, very bad wifi, dirty terrace with nails (

if they were to improve, there could be more fresh fruit for the continental breakfast

guests who checkin no steam iron to iron clothes - we were asked to give our clean clothes to the laundry so

excellent location if you have kids (we have a 2 year old and she comfortably stayed in the crib provided)

breakfast is always the same but there are enough options for all tastes

generally spacious with nice pool for kids

turkish bath, sauna, pool

we also got our laundry done as an extra service and they even matched our socks

position of our room was above the bar terace where people were staying outside and smoking this cause a big

having kitchen also helped a lot

the swimming pool and the views!!! the best!!

more adapted for a family with kids (we were 3 adults and 2

accepts early, street parking

the linens are used, not washed with some stains, parking was actually street parking dedicated to school, no

it was a good basic hotel, there is street parking available across the street.

supermarket and laundry right across from the hotel

location was great grocery and laundry within a few steps

excellent location, spa and laundry service.

there is also a bar and a restaurant

very good breakfast - large variety of food

not to mention the complimentary breakfast is outstanding

amazing outdoor restaurant, very helpful staff, exceptional room, nice hot tub and infinity pool

and the pool is directly in front of the door - there is even a small, inside a cupboard hidden kitchen in the

additionally, the suites are very noisy if other guests decide to have drink at the fireplace (which is their

bed very comfortable the hot swimming pool is incredible with a stunning view on the ocean the breakfast is very

went in december and the spa area was a little bit cold

the ocean in the evening from our patio -the restaurant vibe and the food -the cool beach bar this was our 2nd

nice large bathtub in main bedroom for the kids

rooms with semi private pool heated at 24c, very comfortable bed, great bathroom, excellent breakfast, great

best beach of azores is incredible, the rooms are very big, wisely decorated and with an amazing pool that

the pool is 9m large and a really great highlight, its new, very clean and an outstanding refreshment

there are several amenities, such as a beautiful pool and a cool barbecue area

garden with pool and jacuzzi outdoor terras with communual kitchen

quiet place to enjoy your stay in sao miguel, surrounded by green, nice pool

the pool is great and the garden really beautiful to walk through

no laundry service (except for expensive per piece

parking was easy (right in front of the hotel)

wonderful location by the beach with free parking and restaurants nearby

daily room service

a lot of spaces for free parking

excellent breakfast with fresh homemade products (cakes, juices, eggs, jams

very nice and relaxing, fantastic breakfast, and very professional staff!

stay, beautiful room, location, hotel and pool, breakfast was fresh and wonderful, staff amazing, i loved staying

excellent for kids / families

the breakfast buffet is exceptional - it changes every day, and everything is fresh and delicious

we were traveling with a 9-month baby and the staff was really helpful with all our needs: food, laundry,

much like the rest of facilities ie pool, spa etc

the family 2-bedroom suite is amazing for kids

loved it there- stayed with our three children who enjoyed the kids club

i did not have i would still stay here as the hotel was beautiful to relax in bar or in the spa or the room

the room was very comfortable and they even did laundry for us for a reasonable price

they accommodated our family with early check in offering drinks and a place to rest which was very much

the best for the parents is huge and nice but for the kids are not placed good

a pool outside in the garden would have been nice

wifi could be faster

laundry service was excellent

room service is exceptional

the other hand, the restaurant and roof top bar (although serving good food) could improve its menu and its

have to say the room service had a high premium.

people complaining about unnecessary things and when we booked a circuit in the spa for just us some people

no iron or steamer for your clothes, there s a laundry service but it doesn t make sense to give your

would like to have at least borrowed an iron but told we have laundry service

the spa was super fun and perfect temperatures

with the indoor heated pool, jacuzzi, steam room, sauna, roof top sundeck, brick oven pizza snack bar and game

room is spacious, we booked twin (with two queen beds) which was awesome as we stayed with two kids

the car park smelt nice as the laundry room must have been near! wifi great. staff friendly.

- the laundry service was quite expensive

it was within 5 minutes walking to a shopping center and laundry service

laundry service is competent

no iron for the rooms and the laundry is very over priced

min), the harbor (5-10 min) and the main shopping (5-10 min) the services is also very nice, kids were super

min), the harbor (5-10 min) and the main shopping (5-10 min) the services is also very nice, kids were super

swimming pool buffet dinner great appartment location

excellent front desk staff, bar staff and cleaning staff

but to have such combination of services and location was a savvier with small kids

laundry was way over priced, 6 euro for a tshirt

more so than that, room service was quite lackluster (with me sending the prawns back one night because they

wifi quality could be better in the room

the spa and fitness/pool area were so tranquil and the staff were super helpful

nice hotel, inner gym, spa and pool

one small thing - there is no iron and the only possibility to iron your clothes is to order laundry service

bar and room service 10 out of 10

they even had specialty toiletries set up for our young kids, crayons and coloring books available during meals

breakfast has a lot to choose from

ac and wifi worked very well

in-house laundry for guests

laundry facilities

it was lovely, with a separate bedroom and large living room with kitchen, dining table, and a balcony

location, kitchen, light in the room, cleaning.

wonderful breakfast, including additional choices one can order

to the contrary of what i read in reviews the breakfast is very good

fantastic breakfast and great service

we also enjoyed the breakfast buffet

no wifi reception in the room

everything worked perfectly and with high hygiene standards, including breakfast

gym was basic but they had one which was a bonus for the price

is no room service, no refrigerator, no kettle(if you want hot water you should go down to the

for room to be cleaned at a set time. would have been nice to have a bar at the hotel.

its standard hotel all service is overpriced, not even cattle on the romm, they say gym area is there but its

like the location of the hotel in ponte delgada and being able to store my luggage for early check in to explore

and then also the decor, the design and layout, the art work, the bar and menu, the salt water spa pool and

we loved the cleanliness, the friendly staff, quick revivals at the bar and gorgeous location!

room service was available and the hotel also had a lounge-style bar with food and outdoor seating that was

welcoming helpful staff, delicious breakfast, comfortable beds. pool and steam area were great.

the bar and cocktails were awesome

code, access did not always work. wifi intermittent with login required each time.

the room was very spacious and the kitchen was well equiped

besides rooms, it has common kitchen and dining room, both making you feel comfortable

the wifi did not work in my room.

parking is ok on nearby parking spots, wifi was good, bathroom was clean and the location is perfect

self-service laundry

stayed with 3 little kids

breakfast was great, the room was as perfect as it could be: very comfy, warm and there was a large

stayed with 3 little kids

free wifi was excellent

the laundry service was efficient

nice hotel, big good quality room, onsite free parking + breakfast

good location. helpful staff. good breakfast.

we had an issue in the middle of the night with the bar fridge

very nice rooms with balcony, excellent breakfast, very clean

wifi is good

i asked for an early check in and was able to go in the room a few hours early

wifi connection was pretty bad, it worked really slowly so i ended up using my data most of the

good location in the city centre, good wifi

booked this room as we had a early flight and wanted to be close to the airport

they also offer laundry service

there s a self service laundry with dryers 250m from the hotel which is great

solutions such as google translate or maybe a translation sheet with a few of the basics like laundry, taxi

breakfast was great as was the location.

breakfast was excellent room was specious and clean

the place is clean and wifi works well

wifi in room sometimes didn't work.

the breakfast was excellent

pleasant environment. lovely and helpful staff. good breakfast.

helpful staff, neat room with a spacious bathroom, great location, wifi works well, breakfasts simple but

the whole hotel didn t own an iron (unbelievable - when we queried this they just thrust a laundry list at

and a fairly large food court a huge supermarket and even a dry cleaning i also noticed a public laundry a few

wifi impeccable and tv functions well with multiple channels

wifi went in and out. no spa facility.loud construction from 7am banging all day.

breakfast, customer service

everything. room was great, with large balcony. breakfast very good. spa wonderful ud83dudcaf

of hotel - the staff were amazing the wonderful welcome on arrival the friendly housekeeping, breakfast and bar

this area converts to the breakfast room in the mornings

the pool and spa area are wonderful

friendly, witty & helpful staff nice little spa area best location - in city center, but calm

they did offer laundry service but of course at very expensive prices

breakfast could use a small upgrade or variety.

nothing much except wifi wasn't working the first two days we were there.

wifi had some issues

location and breakfast

breakfast was amazing

often stained and had to be replaced, there was no desk or table in the room to work or dine, wifi was slow and

delicious and beautiful breakfast buffet

the wifi was not working and we coudn t find anyone to help us

extremely unreliable wifi for the entire week

parking is on site and you are given a fob to get in and out of the car park

everything in walling distance, free parking

to meet and chat to the same staff every day, so they start feeling like your friends/family at breakfast

the pool, the gardens, and the interior design were beautiful

the rooms are large and comfortable with everything you need, we did not swim but the pool and hot tub looked

free secure parking which is a

for the car-parking without extra charge (anyway i don't recommend it for big cars

the room was clean, the bed was comfortable, the wifi was good

location, underground parking, breakfast (boiled eggs, pastry, fruits, yogurt), exceptional

we arrived to hotel 2,5 hours earlier than check-in time, i was intended to ask for car parking only, but the

were upgraded to a bigger room with free breakfast and free parking for our 8-day stay

very nice indoor pool and

historic renovated convent building, wonderful staff , all kinds of coffee at breakfast if you ask for it :) ,

wonderful breakfast

the spa has a great turkish bath

big parking

spa facilities

room service was brilliant, great prices, neat presentation, local products with excellent

pools and exercise area were top of the line with classes for both the pool and in the club area

dry sauna, steamroom, indoor pool, jacuzzi

would have liked the option to have a refrigerator or microwave in the room, or a self service laundry area

simply great. nice staff, cosy room, amazing breakfast.

cold water in the pool

staff were extremely helpful, room service staff did a great job and the rooms were very comfortable

of kids, teenagers on school journey, seemingly, constantly messing around with lift

nice bathroom, with bidet; spa , jacuzzi and swimming pool, filling breakfast

the room was comfortable with a water boiler, balcony, good wifi and enough space

the hotel has sauna & pool access & the breakfast served was good

good wifi

the staff was super friendly, the breakfast was good, the cleaning was on poing and the pool was amazing

the best feature was the pool, a big hit with my kids

very clean, lovely staff. great gym and spa

it would be better to mention earlier that a swimming cap is required for the swimming pool - i wasn t able

you can improve room service

staff, pool, jacuzzi and breakfast

there are no laundry facilities on site for guests

breakfast was complete but could be better.

great breakfast, excellent location and room - felt spoiled!

kitchen could be better equipped, if you want to cook your own meal

the botanical garden (wash smaller) is interesting, breakfast perfect