no laundry plastic bags were provided to customers

i noticed that there was also a free guest laundry area according to the sign

friendly staff, spacious clean rooms, laundry on premises, good breakfast. beds were comfortable

i loved that it had a laundry room and it had a sofa bed as well

breakfast was fine. parking was very good.

it would also be nice to have a laundry facility to do your own laundry

i found clothing from previous guests next to sofa bed and i brought down to front desk in a laundry bag

no laundry facilities, was directed to a 24 hour facility somewhere near the hotel; i didn't bother

laundry is not available and the mattress is not very comfortable for me

would be helpful to have some laundry machines after a week of travel

there is also a laundry room that we used and dry cleaning service

ample parking, clean facility, nice pool and gym area.

location and shuttle are great for the casino.

the breakfast sausage thingy was awful.

the gym could be a little cooler

gym hours

gym was incredibly small for a property this size

although it is a casino , a room for $590 is overkill plus it being on forst floor and no view

, for kids while adults wanted to play at casino

parking too far from hotel

updating- spa, pool and gym need updating

accommodating and pleasant staff, a quiet room, an exceptional breakfast and spa services that were rejuvenating

coffee bar was a mess & empty sadly. bed was hard, needed more pillows in the room.

the indoor pool, the breakfast, the grounds

the grounds, spa and pools were lovely

everything we wanted, restaurants, bar, pool, and laundry, work out room, and free coffee in the breakfast area

no laundry bag or hairdryer

location, close to the casino and plenty of places to eat

bigger parking lot.

parking lot had garbage that someone obviously threw from their vehicle

i had wished there was a laundry available like the comfort inn in danbury

the laundry room was empty with no machines at all.

laundry room has no machines

love the pool and the shuttle

personally liked the pool & the to go breakfast along with the beds they have

loved the customer laundry facilities

our room is in the basement next to the employee lounge and laundry room

the lady at the breakfast bar was very nice and professional. gym was nice.

spacious room, nice simple breakfast, free parking. i guess it's a perfect combo.

shuttle to casino.

convenient, easy parking

it is one of the few pet friendly accommodations around nice swimming pool.

soap for one load of laundry was more than 5$

there is a bar down stairs in the lobby and laundry service for a 1

and clean room, nice bathroom, strong ac, ice machines on every floor, guest laundry, cold room

there was one person waiting tables, cooking, taking payment, and doing the laundry at dinner and breakfast

plenty of parking and good free wifi

the hotel makes it a slight hazard for driving, only a single washer and dryer for coin operated laundry in-site

i had little kids

the kids complained and said sleeping on the floor was more comfortable

i didn't like that the pool was closed

convenient location, very clean, good breakfast, great staff!

loved the laundry on site, very helpful staff.

full size fridge and kitchenette.

the kitchenette in the room i cook the food frontdesk was helpful

parking lot had lots of used cigarette butts

homeless people wandering with shopping carts, people staring at you while your driving in the parking lot, the

pails empty liquor bottles all over the place shopping carts all over the property people hanging laundry all

room we had was next to the laundry room so it really stank of damp and was humid

very comfortable and pillows were extremely uncomfortable, they felt more like being stuffed with laundry very

over our air, cockroaches, water pressure, dilapidated facilities, a needle and a syringe in the laundry, garbage

wifi was not very good

is wrong in laundry dept, i itched and broke out in small rashes for two weeks

always have a good time at the casino and the norwich spa was a very relaxing, fulfilling experience

it a criticism of the casinos. they need better air filtration. too much smoke!!!!!!!

ive stayed at the other two casinos and i like the location of this one the best

only two casino rooms were actually open

only three pillows got bed and non smoking room smelled like smoke

one of the burners in the kitchen wouldn’t turn on

terrible room position since everyone who was smoking was right outside our window so it was coming into our

breakfast was good, pool was cloudy, but warm

we were able to swim at a different location, we still had to drive there and back (with wet kids)

front desk agent that checked us in was very friendly and my son enjoyed the indoor pool although it was a tad

only complaint was that i couldn't get in to the internet with the wifi and i'm not clear why

didn't use the pool.

accommodating staff; near 3 eateries; laundry on premises; flexible checkout time; perfect distance from the

the laundry area was right across from our room and the employees were very loud, speaking to each

laundry, ice machine, and microwave accessible in lobby area 24/7

our 2 towels if we brought two down and then they said they had to wait cause they were in laundry

stay included laundry facilities,wifi,breakfast(nothing fancy,but the coffee and waffles were hot)and clean,

everything. people were living in the hotel and had their laundry draped over the balcony.

a laundry room with washer and dryer

this one did not have a gym accessible due to remodeling, i also thought they had a laundry room

no towels by pool needed to get them from laundry and staff not happy to give them to you

snack vending machine was empty, the laundry vending machine was empty, i was unaware of the cuisine of the

no complimentary breakfast

) - short walk to a great breakfast in same building - easy outdoor parking - five minutes to the casino - great

it was right next to the casino

wifi

the price was great and i loved how close it was to the casino

it had a laundry which was helpful but the laundry area was shabby and grubby

they have security cameras set up outside over looking the parking lot and walkways which i liked

good parking nice pool didn t have time to enjoy it room was clean the tub can use a little more

but when we arrived back to the hotel one night, we couldn't park in our parking spot because the people next

the wifi was good, rooms, super clean

location microwave fridge laundry facilities

in house laundry room

staff, laundry facilities ,microwave,fridge,pool,near casino.

laundry machines

not far from casinos

there s a laundry room but washer was out of service

furthermore the laundry facilities were out of order

not enough parking, there was not a bar in the closet to hang clothes,

wifi & tv were good

didn't like the fact that it was a non smoking room but yet smell like smoke as soon as i walked in

good facilities (including self-service laundry and luggage storage)

there were also laundry facilities, which i did not use but thought were a nice touch

laundry was oit of order :-(

i would have loved it if the pool were open until 10pm like most hotels

i really liked the amenities, i used the gym and the indoor pool and got to play the grand piano

were right across from the staff laundry room and they were very loud early in the morning

breakfast, location, parking

swimming pool was closed

great variety of food at breakfast, room very quiet.

waffles for breakfast! and the house keeping staff!

we had to eat in the bar area

pool and spa was very relaxing and quiet

no. there was plenty of parking, easy to find, and it looks like it was recently remodled.

clean, comfortable linens, cool lobby and bar area

room service filet mignon

laundry is cheap and like home

i got a non smoking room the floors were dirty and the room smelled like cigarette smoke

just a little far from casinos

on and off the interstate, but it was quiet, spacious, and there was easy parking

wish there was a breakfast available (preferably free), that the wifi was free, and that the heater didn t

for what it is, sheets had stains, the hallways were extremely hot didn't seem to have ac, the laundry facilities

next to guest laundry room on 2nd floor and machines were in use at 6:00 am

the casino was close, about 17 minutes away

pool to cloudy no juice at breakfast

very clean, great location, decent breakfast

the laundry room smelled so foul, the trash everywhere was full for the entire time we were there

parking is within easy reach

parking was ample and we'll lit

lady at front desk, brand new modern and clean hotel, with all facilities (free onsite parking, fitness, breakfast

breakfast was good, staff was friendly & helpful, and everything was clean. pool area was nice.

dirty laundry bags lined the hallway

breakfast was plentiful and lots of seating and there was also a laundry

why we and our other friends were being put on the 2nd floor when there was only 6 cars in the parking lot

parking and facilities in general

the beds and the distance from the casino is 20 minutes away not so close

no laundry

ended up in the business suite, near an exit door, frequent in and outs and right across from the laundry

awoke to people talking loudly outside our door at 730ish and it was staff, come to find out, the laundry room

to the front desk and was offered a room on the 1st floor directly across from the housekeeping laundry room

room was dated and a bit dirty. right next to doorway, laundry, and outside door. very noisy.

we had two kids with us so gave them room to play

too much chlorine in the pool

loved that it was 2 bedroom, 2 bath. fireplace ,kitchen nice touch. easy area to get around.

everything. beautiful hotel, great breakfast, live it

we go there often and even the kids looks forward to seeing everyone esp

no laundry facility

we stayed in room #103 which is close to the laundry room so we heard the staff talking while doing the laundry

laundry facilities advertised but this isn t the case

for the price it was more than expected & breakfast was very good. would definitely stay again.

parking is good and you can park your car in front of your rooms

there was no laundry room

breakfast could have been better

the breakfast was great

friendly staff, clean rooms, pool for kids

bed was very comfortable, the pool was fun for our kids and we enjoyed the lobby and complimentary breakfast

no laundry mat on site

no on-site laundry

indoor pool and easy access to mystic

pool was open

rooms, pool, and lobby are 4-star hotel

had to find laundry facilities in next town

hotel accommodated me with early check in even though they were short staffed.

parking was tight but ok.

the light of the gym wasn't working

the gym room can have more variety

laundry facilities on site

it really was a 5 star experience. the only thing i wish they had was a laundry facility.

no laundry at hotel. no microwave in room.

better variety in the bar .

we liked that it had a small gym and a pool

it smelled like old dirty laundry

i found some housekeepers in a laundry room and they had no towels

the room given to us -143- was opposite laundry room. the noise level was loud early morning.

the cleaning team was also responsible for the laundry at one point there was 1 person manning the desk for

ne thing i think needs some major help is their laundry room

no laundry machines for those on extended stays

there was dirty laundry in front of my door the whole time

seems like the staff was doing laundry all night

high, no complimentary breakfast, no ventilation in bathroom, no guest laundry (washer/dryer) facilities available

enough entrances for such a large place, thus long walk from full parking lot-- needs keyed entries in the back

robes in the room, to every room having a gorgeous view of the water and boats, and the delicious breakfast that

confused about self-parking vs

loved the shuttle service

not feeling as if it was a vacation when staying at the pool

breakfast ok, staff nice but slovenly in dress

possible update the shuttle!! but it was included and available.

wifi was open, so no password was needed

limited breakfast but pandemic. understand

able to use parking lot to detact camper

i loved the room, breakfast, shuttle, and pool facility

laundry facilities are available in the property

laundry facilities on the second floor

beautiful laundry room on one of the floors

in the shower was clogged; the laundry machines were dirty; we heard the upstairs people very loud as well as

we didn't have quarters for the laundry machines, no one was on site to ask

slow elevator! wish could buy full meal, laundry usage.

no plastic laundry bags. too expensive.

we didn't use it, but the hotel also has laundry facilities and an indoor pool

i think the breakfast could've been a bit better, but otherwise everything was great.

very close to casino very nice staff and continental breakfast

we enjoyed the swimming pool

pool is broken but not listed online and the continental breakfast was a bagged breakfast that

breakfast was great. the workers were amazing!

add'l chg for pet.

the breakfast

having an on-site laundry room was an added bonus for us

pool, laundry, elevator

no change for laundry

not adequately ready for new occupants rug, floors & garbage not cleaned properly-dirty personal laundry left

they run the laundry at around 130 in the morning for the hotel

people from the street waiting to get in the back door doing there laundry

female at front desk knew nothing about the laundry room and could not provide any quarters and told us to use

clean room good laundry, although they were advertising promotions if you used an app, and those promotions

the b'fast bar can be a bit busy, and pretty

i then asked for a different room( the parking lot was practically empty)and she said she couldn t but the

and friendly (smiles galore), all needs met, beach 3/8 mile up the road, cleanliness, pool, laundry facilities

was as stated,very clean,great breakfast,free private beach parking and private beach, parking in the area was

it s a great place for families with kids because they re open spaces to run and just sit and relax

all staff, from the front desk to the grounds-keepers, to the cleaning crew, kitchen workers, etc

we were about to eat breakfast outside and the chairs were a little damp and before we could sit there was

it had two beds, as well as a seating area and fireplace

bar staff , bees at the walk up bar, too many kids splashing at the pool - did not expect this

great location with a complimentary shuttle to the town for the restaurants. a nice touch.

booked a garden view room and it was not a garden but a parking lot

was nice situated close to outlets and a nice town, shuttle buses were included to and from town for

laundry facilities

no designated non smoking areas

i was also overcharged for the pet fee - i was told it would be $10 but i was charged $25

wifi is agonizingly slow

not enough parking spots

we needed to do laundry and they let us use their machines for a fee, gave us detergent, and let us stay 2

great being able to use the laundry as we were on a road trip

couldn t find the wifi in my room.

parking is right in front of rooms

at our late arrival, even carrying a few bags to our room as he saw us struggling with two sleepy kids

parking right near the room- refrigerator in the room free wifi. room was clean and neat

the parking was right next to my door

had a veteran parking place which i thought was nice

only problem was the wifi kept cutting in and out so hard to do anything on my labtop or download a movie to

room die to broken refrigerator, they lied that there are no available rooms ( while hotel parking lot shows

and had nice conversations with them the cleaning service was very sweet and nice there was laundry room on the

the continental breakfast was sparse-as items ran out they were not replaced, offerings were minimal-white

provided even a basic breakfast

pet friendly

not have the breakfast