kitchen was huge and great lay out

small and the design with a shallow top tier separated from the not all that deep level setup the kids to jump

pool/hot tub is great

pool is at the adjoining property, rooms were not ready at check-in, and be sure to wash any dishes

no breakfast offering, and very few parking spot.

towels to laundry and pick ip clean ones

loved the space inside. laundry room, and the kitchen is great.

sofa , pots, pans, silverware, cups , mugs , wineglasses , tp , towels , oven mitts , dish soap , laundry soap

the laundry room and floors looked really clean too

very spacious, nice furniture, laundry room ,fully stocked kitchen

laundry was expensive didn't want to do it any ways

the indoor pool, free breakfast, and laundry facilities were great

i love they offer guest laundry because we stayed longer than planned and needed to use it

great laundry

was location beside the laundry/housekeeping room

staff was friendly but not helpful when confronted with issues (ie: laundry)

i liked having a 2nd floor room, laundry facility. breakfast was good.

i appreciate the laundry, gym

laundry facility was clean and cool

i made use of the laundry in the hotel which was a plus

great laundry facilities

i liked the idea of having laundry facilities

really any issues other than quarters not being available to do some laundry but by the middle of the next day

t have laundry facilities and the tv we had was outdated and not a smart tv where we could have watched

laundry rooms (only tide in the pay for dwetergent) close to many things to

i enjoyed the friendliness of the staff, the heated pools, modern gym and laundry room

just wish the bar was open a little longer.

the drinks at the bar were expensive for what you got..

indoor pool and small arcade was great for the kids

just loved everything about my stay but i really enjoyed the lazy river pool and especially the hot tub

the housekeeping laundry room was across the hall from us, not sure if that had anything to do with the noise

how the pool is open 24/7 as well as the laundry room, the snacks you can buy at the front desk and coffee makers

i woke up both mornings with red swollen eyes, it was one of 2 things the pets or the laundry detergent used

we were on the first floor near the laundry room and pool so, it s possible that was the reason why

cleanliness and availability of water, coffee, 24 hour pool and laundry and breakfast

you need to use the laundry facilities there are no change machines and the washer and dryer only take quarters

is a coin laundry with one washer and one dryer

no micro wave no coffee machine no laundry no phone no continental breakfast

make the laundry facilities cc/debit card friendly

nowhere to get change to do laundry

lazyriver, indoor and outdoor pools, hot tub, game room, laundry and an exercise room

is only one area to do laundry

manager is kind, zach can get you discounts on events, love the lazy river, game room, and laundry

everything was great besides the laundry

has a wonderful breakfast, game, indoor lazy river ride and laundry room

you would see several maintenance walking around but not really doing anything besides picking up laundry from

wonderful stay, laundry on site,plenty of

the laundry room needed some tlc. ecerything else was great.

our second room was by laundry which they did all night

laundry facilities, too cold to wait for clothes , didn't want to leave them and didn't like having

kudos to the laundry attendant

that there's microwave, fridge and a laundry facility

breakfast was great, laundry facility nice and clean

i enjoyed the laundry area

i ve stayed here multiple times and just learned of the laundry facility as well as the gym

no laundry facilities.

laundry

no laundry facility on site

not having laundry for residents on premise.

it didn t have laundry facility or swimming pool

we were on the 3rd floor had to go to the 2nd floor laundry room

rooms smelled and were not very clean. elevator, laundry and parking lot were dirty.

ice was located in the laundry room which 100 degrees

room was next to the laundry so we could hear the machines

we had complementary breakfast,room was nice,pet friendly,laundry,karaoke

no chair in the laundry area.

parking was plentiful and solely for the hotel, so you always had a spot at the island

kids loved the pool and hot tub

all was good breakfast , room staff

maybe the outside pool open 24 hrs

the free laundry room is a nice surprise

with walking distance to the island, breakfast vouchers with a nearby pancake restaurant, and laundry machines

the fact that the hotel is so close to the landing. free laundry use. fairly close to dollywood.

laundry room could have been easier to find.

clean, family friendly, free laundry facilities

of the laundry to my room was not ideal, the going between building was a pain at times

bright idea was it with installing bluetooth connected washing machines and dryers in the guest laundry

the view, close to everything. great breakfast. the shower was perfect. laundry room close by.

room was located near laundry room lint was all in our room and there was an unusual smell in the bathroom

room was located on the ground floor near the laundry room

made noise every time we got out of bed and the room they gave us was right next to the hotel laundry room

broken laundry, dirty room when arrived

indoor pool / spa were great

pet fees are too pricey

terrible wifi connection, and we weren't prepared to be behind the scenes on toddlers & tiaras.

my room was adjacent to the ice machine and laundry facility

oh and i noticed on my way home that a laundry is available for guests

near laundry facilities and could hear staff talking early in the morning

long walk to room and coin laundry

not realize the kitchenette area didn t have a couple of extras like paper towels or wine/bottle opener more

we even hit the wrong button on the elevatpr and ended up in laundry room

the washer and dryer did not utilize the payrange app to electronically pay for laundry facilities

and i know places are short staffed but i we didn t care for the laundry service

does not have a laundry to dry the clothes after the pool and my package said that it includes breakfast but at

the on-site bar could have longer operating hours.

a blanket for our room due to not having one and was told he was busy and couldn t get it due to laundry being

no laundry in facility.

missing breakfast

wish there was a free breakfast.

the indoor pool was very clean our kids also enjoyed the hot tub

a maid told us to take them to the laundry room and they would give us fresh ones but we went 2 days without

location and covered parking. also laundry room and ice machine near our unit

location was great, laundry facilities were very convenient. price was reasonable.

indoor pool , and the location it's in gatlinburg

pools at the facility were very nice and the kids loved them

lots of kids but that wasn t a issue

breakfast was great. the location was in a convenient location

i loved the pool area. the rooms were nice and clean.

the pool area was amazing

the pool was a huge hit for the kids

laundry room

only problem i encountered was that the dryer in their guest laundry room was not working correctly

expensive issues with laundry facilities not working- but maintenance did ensure that i got my laundry done in

also the indoor pool is absolutely freezing

indoor and outdoor pool, small pond which provided another nice place to sit and enjoy the water

sheets were soft, bed was comfortable, didn t see any bugs, quiet (no noise from road), had a laundry room,

the laundry room was clean the washer and dryer worked really good

room was facing the laundry room and coke machine

laundry not working

like the location of room because it was beside the laundry room

laundry room no chairs

no laundry facilities

new, computers with internet access available in common area, free breakfast - nice selection, laundry room

328 at end of hall had a natural gas smell, i think from the pool or that huge laundry vent

loved that this hotel had a laundry room

there s also a place for laundry if needed

bed linens had stains that didn t come out in the laundry

i didn t like having a room by the laundry room

of the first floor and the first night we were woken up every few hours hearing someone do their laundry

like that they had a laundry room & the room was really clean except for the stain on the sheets

clean laundry room

at the front desk, often outside the front door smoking no change machine to get quarters for laundry/no detergent

is limited coffee not ok beds and pillows not comfortable laundry machine does not take credit

also, i went to the laundry room and only the washer was working so i had to wash my clothes and hang them all

plus, we were right next to the laundry room, and people use it at night

needs a change dispenser for the laundry room.

staff was very helpful and it was clean, the breakfast was delicious and the pool was fun for kids of all ages

kitchen staff was great

staff, excellent breakfast, comfort of the room and the ideal location of this hotel was excellent and helped

breakfast was great. wifi was spotty

the room they put us in still had dirty laundry and trash from the last guests

i also ordered room service and the tray sat in my room for two days before someone picked

concierge service available as well as room service

and also the wifi was a slow, bad connection, and it felt like dial-up

well the bar was ok

didn t explain any details ie breakfast, area knowledge, nor that laundry room was not in service (need

good breakfast, and liked laundry facility

when we went back with our concerns, they moved us to a dark, awful room next to the laundry room

laundry machines were broke the entire time

they didn t have the laundry room where you could use it.

had to go back to the front desk several times because they didn t have any clean in the laundry room

wish they would have had laundry on every floor

we do not like the laundry room noise

also no wifi

did not go to breakfast but the location is great absolutely favorite hotel

door on semi closet with some amenities like laundry bag, luggage rack and hangers would be nice

came and took notes, beds weren't made again on second day, but was advised because the laundry was still being

the laundry room was great and enjoyed the fire pit.

this hotel had a laundry room that allowed us to clean our clothes

well equipped laundry room

clean, great breakfast and layout of hotel and nice gym and free laundry service literally one of best normal

also i liked it because it had free laundry and a large refrigerator with a freezer

no utensils in the kitchen

nice with good amount of room with the kitchen you can have full size stuff and bring and cook food

do not have any ice machines on the floors and we were told we had to wait until 5:30 for the kitchen to open

for 4 towels and wash clothes and she told us to put our 4 dirty towels and wash clothes in their laundry shoot

they were doing laundry

no laundry. ice was only on 2 floors. not much close parking

whatever they use with the laundry had the bedding smelling amazing

they looked at me strange when i asked for a laundry bag

laundry facilities had only 1 washer and 1 dryer

they did offer their laundry room after checkout but at that point i wanted to get outta there

since the covid-19 problem, but when i'm paying for a service, i should not have to return soiled laundry to

we loved that they had an indoor pool so we could still swim even though it was cold outside

breakfast was great

fitness room laundry room perfect location different places to set and read or chat

asked to change sheets and clean room and they said they would but did not and trash and dirty laundry left in

also the laundry facilities came in handy after a heavy rain storm

t get any new towels for 3 days of our stay because they didn t have anybody to do the laundry

no plastic laundry bags for dirty clothes

parking was limited, but it was a holiday weekend.

indoor pool could have been bigger.

pool, location, very clean and the beds and pillows were so comfotable.

it was wonderful to come back to the room and warm up by the fireplace

and saturday night the people at the pool were pretty loud but thankfully i brought a sound machine to drown

wanted to do laundry, but one of the dryers did not work

shower head and floor were moldy. 1st floor close to laundry had a smell...

other minor complaint was only one laundry per building

it was easy to find, and clean with restaurants close by, onsite laundry, and friendly staff.

our room was next to laundry room so lots of noise and there is no sound proofing from room to hallway so you

room was noisy beside the laundry

breakfast, pool

our kid loved the kids pool

housekeepers brought their children with them so each day there was kids running up and down the walkways

the fireplace would have really been nice if it actually worked

laundry room needs new machines in there

we were happy they had somewhere where we could do our laundry too so that was a bonus

easy parking, laundry facilities

laundry unit near the elevator side, clean and easy to use

clean, two pools, laundry facilities and free

laundry facility is available on site

again nobody was in the office and i used the call feature and was asked to leave the keys in the laundry room

beds were comfortable, rooms were quiet, laundry facility was clean and machines were in good working condition

i ll say that the owners or managers need a commercial laundry very badly

laundry room and free breakfast

little too close to cleaning staff working and laundry area, but we were getting up early anyway

customer service, facilities, like 3 swimming pools, guest laundry, good breakfast

was very noisey early in morning being next door to laundry onground floor

have also been great to have an elevator for those needing one due to wheelchairs or when doing laundry

of the 2 dryer wasn't working so that could have been a problem if more than one person was doing laundry at

not enough help at the bar friday night-jade is a

cleanliness of the room, location of the hotel and a wonderful breakfast

the bar was a very chill place to hangout

pools/ breakfast

breakfast and hot tub

us in a room in the basement next to staff laundry , loud workers every morning , waking us up 730 am

nice indoor pool and outdoor hot tub

pool and hot tub were open

pet hair on luggage cart on carpeted base

pet friendly hotel was perfect for our family