bad a/c and wifi location quite far from everything

the interior and all of its details, clean rooms, perfect outdoors and pool

staff attention, breakfast quality, qty and variety

lovely pool and grounds

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

quiet, large secure property pool, movies, wifi at the bar

large parking lot

would have liked the stay a bit longer to relax by the pool and garden

delicious simple breakfast. good wifi. privacy. loved it

the bathroom the pillows restaurant laundry

wifi was steady, but only about 4mb download for free

pool area insufficient

all our other issues about the pool, gym, bar, restaurant being closed is related to covid19 and not the hotel

nothing other than the pool water was a negative. it was febuary 8th.

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to

good food, comfortable bed, good location, good staff, free parking, and a pool and

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

parking lot is small and it looks like is used by people who are not guests from the hotel or users

there's a laundry directly below the hotel run by the owners and a cute coffee shop on the corner

we asked about it at the laundry next door and it was the same lady working at both places

modern hotel with a swimming pool and free underground parking

) the room service the 5* feeling everywhere in the hotel

the pool was open late, and very dirty

the staff were great, and we really loved the fast, free valet parking

good breakfast, wide choice. valet parking.

in the kitchen and the bathroom, new ceiling fans, ac, good mosquito nets, and a very strong wifi

far from bus station and the center of town. no staff on site. a few bugs in the kitchen.

new and super clean apartment, with all the accessories needed in the kitchen and the bathroom, new ceiling fans

to say is that we didn't have kitchen soap but we used the one from the bathroom, and the little pool wasn't so

modern and new kitchen facilities. the lady on site was very nice.

the hotel was well prepared, staff very friendly and the breakfast good

- no menu card for breakfast

breakfast ok

the elevators. only one goes down to the parking garage

breakfast was good although not incredible but overall

i loved the bathroom. laundry was easy.

the hotels laundry service was super convenient

wifi signal was weak; they need to invest in signal repeaters throughout the hotel, especially for

cocktails in a cool courtyard, and pancho maiz for great coffee/horchata and an authentic brunch/breakfast

too bad we did not get the chance to use the swimming pool

on your way to the main street, there's laundry, and a convenience store

the breakfast was not the best.

free parking

hotel are: 1) the personal on the weekends are only half day 2) doesn t have a restaurant or a bar at the

the parking was around the corner, and while not large, i could always park my rental car there for the

very polite staff, parking area seemed secure.

and the only thing that disappointed us was the pool

the pool wasn't clean and the whole place was kind of run down

was disapointed because the pool was not available

good location, near paseo montejo ample parking lot friendly staff

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

rooms was perfect, breakfast. pool

conditioner was noisy, pool seemed not too clean 1,000

very friendly staff, convenient location, good breakfast available

courtyard and a nice breakfast area

little parking lot, wifi was useless, no hot water or water pressure.

rooms, a/c, on site parking

pet fee charges

convenient parking in a well communicated zone, pet friendly. breakfast available

since property was pet friendly i was able to bring my little dog who spend also a lovely time

no pool

the soaking pool was nice, however one of the support handles had rusted to the point of being detached--not

no bar simple but lovely staff

hotel is easily accessible, it has good protected parking

no swimming pool was a little disappointing however the gym was awesome

the owner and his wife couldn't have been more helpful, receiving amazon packages, giving info, laundry, making

laundry service

i received great tips and recommendations, clean towels for the beach, help with my laundry or anything i needed

after travelling for many days we needed to do laundry

we were able to drop off our laundry, which was cleaned for us overnight

was a full breakfast menu and all of the food i tried was delicious

pool was horrible and not maintained

the breakfast which was included was delicious

very strange breakfast deal

parking was free and easy

swimming pool is also very nice and useful for a quick

spacious apartment with our own little kitchen, which we didn't need as there is coffee and tea making facilities

of the rooms (the one with the kitchen) faces the street, which is rather noisy early in the morning

you could come and work remotely here in isolation - good wifi, netflix

happily, they changed us to an interior room facing the pool, which was perfect

we did not understand why the hotel did not let us use the massive parking lot, largely free, and clearly

loved the pool and the location is perfect

1. the location is perfect and they have a parking lot.

everything was great except the pool issue.

loved the rooftop pool

the laundry service we paid for was ok, not great

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

lecanda is an adults-only oasis in the center of merida

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day,

good bar service with cocktails

woke up many nights to watch the stars by the pool

like queens, the service is impeccable, the hotel is amazingly clean and smells delicious, the breakfast - wow

could have a few more breakfast options for those that don't like eggs

service, attention to detail was great, food was wonderful, good wifi and the place was very peaceful

we had an early bus to catch at 7am and they prepared a breakfast to go for us without us asking, and before

had to go to the reception and then someone went to the laundry

unsafe for families with little kids, very old instalations, surprise charges!

breakfast was ample and fresh with omelet s on demand

for example the bar and the restaurant must offer better services

didn't like the breakfast, it is okay for adults but not for the kids

my with all my questions related to transportation, areas i was interested in going/tours, laundry info, foods

we were also able to enjoy the pool and facilities at piedra de agua which was a very beautiful hotel

the beautiful swimming pool shown in the photos belongs to the neighbouring sister hotel but is available

the pool and seating area

the free access to piedra de agua boutique hotel's pool is terrific especially during a heatwave and the extra

i had suite 106 which is the closest room to the upstairs bar so it was definitely lively and louder than other

breakfast was superb! bread outstanding.

charged for hot chocolate for kids whereas coffee was free - somewhat

the breakfast that is included with the room is also excellent

charged for hot chocolate for kids whereas coffee was free - somewhat

laundry service rates were a bit high

first room i was given was a king, but the view was terrible, because it overlooked a parking lot

the water of the pool too cold.

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a

we travelled with 2 little ones and they had a blast at the swimming pool

location parking interiors friendly staff wifi and laundry availability ac and fan in the room

laundry on-site

laundry and an ironing board/iron was available

no laundry/iron service

swimming pool is big, with relaxing area -the laundry (100$ for 5kg) -private parking -the hotel generally has

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

we used the laundry service, it was 150 pesos

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

location is great! everything is new and clean. wifi is good as well.

our room was number 8 by the pool

they use a local laundry service that returns your clothes same day at a great price

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

if you have laundry to be done, you're on your own

love it ud83dude0d fast wifi place where you can keep cold water and get cold beers

located, simple clean rooms, nice space for hanging out in the kitchen - great welcoming and helpful

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

polite, welcoming and efficient staff, from teh reception to the kitchen to the room services staff

old (first room was leaking from the ceiling and the second one, need 10min to have hot water) - room service

breakfast variety was amazing, hotel was clean and had excellent facilities

clean room, excellent breakfast and a wonderful swimming pool

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

had a gap from the floor, so we could hear everything outside of our bedroom (people entering the gym, going to

very good breakfast, outdoor pool and an oxxo in front of the hotel if you want to fill the minibar by your

not too much equipment at the gym to choose

we booked a room with a spa bath and could not use it as it had cold water only

nicely decorated with a beautiful garden, swimming pool, and a delicious breakfast

wifi is a bit spotty and unreliable

wifi not good

the wifi was good

the hotel has a decent swimming pool.

was not provided in rooms,and room service was only available when restaurant was open

the location was central, they have swimming pool and the staff are friendly and helpful.

staffs are generally a little bit poor english speaking. wifi is sometimes stressful.

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get

i am vegan and they prepared a special breakfast for me that was outstanding

breakfast has very limited options. pool needs cleaning.

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

we thought expensive especially as breakfast not

breakfast has very limited options. pool needs cleaning.

the in-house laundry service was a bit pricy, but they did a good job

second problem was, that there was no wifi signal in the room at all

lovely inner courtyard and pool

the staff was friendly and the parking area is secured with a gate at night

wasn't much of a lunch menu-not sure if they are re-doing the kitchen

the parking downstairs it s quite complicated

pool

the pool is quite small and the gym is very basic

com) super small gym

the wifi worked well

breakfast could be a little better

limited bar hours and limited breakfast options

their mission to please guests and say yes to every request if only we had more time to enjoy the pool

breakfast was pretty sad

breakfast in morning was great and we enjoyed the pool

the facilities of the hotel are good (pool, gym 24 hrs, business lounge)

there is no sunshine at the pool, otherwise it is perfect

kids really enjoyed the swimming pool

and the room service is too slow

the pool too small and the lobby bar to small also

the staff were excellent especially raul who served our breakfast

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

breakfast was delicious and always served

staff, breakfast, location, facilities

pool needed more maintenance, a little small

maps, a list of recommended nearby restaurants or coffee shops or food delivery menu (there's a breakfast

center, hotel mucuy looked pretty cute walking in, beautiful tile work, a patio with a small pool, and lots of

room (one double bed, one single bed) 1x double or twin room (two single beds) both inclusive of breakfast

location to the centre of merida, nice inner courtyard area with trees, a pool and chairs

it was a little bit end of the road place. breakfast was just a bad joke.

they provided us a laundry service for a good price

the hotel itself is beautiful an elegant colonial building with a peaceful pool area that feels like a private

the pool area was a beautiful spot to relax in the afternoons and the cool water was a welcome refuge

the wifi is top

room was great as was the pool area, the staff was fantastic

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

ability to do you own laundry for a small fee

breakfast buffet, gym, and spacious rooms

the breakfast was great too

there is free parking underground with elevator to higher floors

was all renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool

1 coffee pak a day then they run out, no lounge chairs by pool (web pic is innacurate) gym equipment rusty needs

the pool was great to cool down and they had free parking next to the hotel

had lookdown in merida when we were there, beside this all went ok, rooms ar quit small and the gymn was closed

wifi was also hit and miss

had everything we needed, great gym equipment for my son and a lovely pool and little garden for me

terribly noisy - no parking place available - intermittent wifi - no laundry

wifi signal is normal only on reception in the hall, in the room it s nothing

there was a one problem - access to the parking.

there is also car parking, which is unusual in the centre

nice to have parking in the heart of the city (subject to

we also weren t able to use the rooftop bar as it appeared shut every time we checked

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

after a very tiring (and hot) day i could ve used that swimming pool also, no breakfast buffet

the walkway to the pool was wooden slats which weren't fixed down properly

the wifi did not work and they had to get me access to a special wifi connection the office chair is

strong wifi too

great location near everything, parking, clean

clean room, small swimming pool and very friendly staff

parking was just around the corner

they accommodated for early check in since i would have had to wait 3 hours

you need to be specific on the pet friendly type it is before making the reservation, they asked me for a letter

we loved going to restaurants with playgrounds for kids, which was not expensive and very nice for our

the best part was the gym and the swimming pool on the roof

the best part was the gym and the swimming pool on the roof

strong wifi and very quiet room, with good soundproofing

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

the lady that received us was absolutely wonderful and cooked really good breakfast

unstable, the tv only have national tv and with poor signal, netflix is unabeliable due the bad wifi, the parking

breakfast was a very delicious way to start the day

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the pool, which is reserved for hotel guests, gives a welcome break after exploring merida

the pool area and patio is absolutely gorgeous with

we loved the pool, the cocktails and the breakfast

we were offered a free late check out, as we checked in very late on the first day of arrival

we had room service one night, ate a snack on the patio one afternoon and had dinner there on a different

the pool area was amazing with hammocks and everything what you need

nice hotel, good breakfast, parking, wifi

breakfast was pretty good

very nice pool, we had it just for us and we got drinks delivered from the bar

the same restaurant also provides room service during the day

only lacks a laundry service.

also room 59 was directly under water pump on roof in corner by laundry

it was also right next to the laundry facilities

we booked this hotel on the basis that we could use their laundry service while we stayed, only to find that

the hotel didn t offer a laundry service or any food options over christmas when the city was pretty much

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

and the laundry service is quick and cheap

the staff weren't very helpful with transportation, laundry or attractions.

there was no water pressure and wifi was