comfortable room, plenty of parking, nice setting, riverside nearby.

breakfast was delicious and plenty of choice

breakfast very good, plenty of choices. the bed was very comfy.

very enjoyable dinner, with a good choice of places to eat, also good breakfast

the walls needed painting in the cottage just needed modernising to bring inline with the lounge bar and restaurant

loved the spa facilities, they were fantastic

also the room service was fantastic the cod and chips was amazing and all the food was fantastic

was difficult to get through on the phone to room service

we loved the spa across the road and had a wonderful couple of hours in the pool, sauna, steam room and jacuzzi

location with parking and bus stop just outside with short bus ride to york centre characterful period property

might have missed it, but no laundry bag

are wonderful from reception to room service

lovely breakfast, friendly staff , ev charges. great break away

weak wifi, signal no existent at times ,

building and surroundings lovely, welcoming and helpful staff team peaceful bar area to enjoy a

we were located above the laundry room which was annoying as uplifts took place every morning and very noisy

lots of noise during the night from staff up and down the corridors, and what i assume to be the laundry lorry

dirty laundry and unpleasant staff

45 am on sunday morning by the large laundry lorry directly below our bedroom window

slightly tired room and the very noisy laundry truck at 0730

everything, we stay here every time we visit the kids and love it.

food, clean room, gym, swimming pool, lawn tennis

for parking, lovely room, very clean

the spa is a delight, hot spa pool and great

room service was available and with the exception of the fries served (which were very poor) was of

value for money for a longer stay to make use of the kitchenette fully and other things like laundry facilities

hot drinks always available, fresh croissants every morning, small shop in the lobby, and laundry facilities

we used the free laundry machines on the 2nd and 3rd floor

had a guest laundry which helped and good kitchenette for making/storing food

free shared laundry for use among residents

guessing there s an issue with the laundry

they arrived to their room having not been made up, dirty laundry , towels all over

proximity, good car park and pet friendly.

wifi in the room was not stable, and we were having bad reception and need to reconnect alot of

bar area is stunning

laundry left in the corridor!

a laundry room would be good for travellers.

had problems with wifi - on fifth floor. pity no laundry.

even), understaffed with wait at the counter, stained sheets (either have not been changed or bad laundry

dark being overshadowed by the neighbouring building and overlooked the rubbish, waste bins and laundry cages

room was unfortunately backing on to the laundry and the spin cycles kept me awake and when i did fall asleep

noisy outside our ground floor room with laundry trolley and bins.

dirty trolley near reception dirty floor carpets laundry in walkway before i even got to the room

good food at the bar and breakfast was very good

price and bespoke . early check in / out was allowed

laundry service was average

bedroom laundry delivery in the morning very noisy

the entrance to the block looked like a door to a laundry room or utility area with temperamental lock and the

a problem getting our laundry done but it was resolved to our satisfaction

laundry trucks, workmen and kitchen staff where all quite noisy too at times

we would have been happy to use the same towel for three nights and cut down on laundry

same laundry bags in the corridor for two days. towels rough.

get into our room until a few hours after expected due to laundry not being delivered

cleaners cupboard with dirty laundry left open all

we had a street facing clean room with clean laundry

cold room in the middle of the night noises during the night (possibly a laundry

room was dusty and there was dirty laundry in the bed

windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors

location. rooms and beds . laundry.

apparatus are missing in the room like kettle, coffee, paper and pen, laundry bag

paint peeling off the doors, the fire exit door was unsecured, and the piles of laundry on the other side was

and skirtings poor workman ship toilet roll holder broken and attempt to fill holes was shabby laundry room was

room very clean but stained sheets, maybe a new laundry provider required

was red hot , heating came on at 1am and room (a1) was over the laundry room and driers whining all night so

jackie and paul, very friendly, great service, really tasty breakfast

have a laundry service and for 5 pounds did a whole bag of laundry for me and put it in my room while i

no complaints, although the cost of the laundry service was very high

the information i saw online included mention of laundry facilities

being picky the tv could've been easier to use and have had some more channels to entertain the kids

my kids especially enjoyed the waffle maker

challenge with the code to get in but we got over it within a few minutes and the lady doing the laundry in the

lovely location, really good shower, nice little kitchen area, very comfy bed

genuinely impressed at the extent of the accommodation ie full kitchen dining area, separate lounge area,

the kitchen is well equipped

internet connection . wifi. poorly

laundry left outside lifts all day and night when change over not happening in the bar staff

we realised under neath was the laundry area

rooms were very clean, superb walk in shower, comfy beds with fresh smelling laundry, pillows quite soft though

centrally located for sight seeing. nice bar area.

great view from room of the river bar area is competitively

found stains on the slippers & creases on laundry bag, decided not to use them at all

toilets a bit low so could do with a bar for the older generation ud83dude00

the spa has certain hours for kids which we didn't know so pool was too crowded.

pool is dedicated to family swim, you don't expect to come to a 5* spa and the pool be full of kids even in half

we used the spa facilities - very good and not too

so sleep may be hard- so have your fingers crossed you dont have marathon runners or little kids above you (we

spa facilities a little small but still good!

the wifi in our room was very weak.

the staff were very friendly with a lovely bar that was well stocked and the breakfast was

only negative is the gym is too small

view of bins and laundry

the room service breakfast was amazing

room key cards not working was pain. my kids were not able to use the pool

not everyone wants to share their space with someone else pet

room excellent decor, shower and bath facilities first class, bar and restaurant grade a and the staff are very

differently from most hostels, this one has a dedicated social area and kitchen/laundry for each room, with tv

free laundry facilities

showers and laundry services were better than most hostels (free washing machine and dryer

to an apartment with own kitchen and shower room the bed was a good size soft with clean fresh laundry the

free laundry

noise / door slamming from the staff/ private laundry room located next to court yard twin room.

midnight and 5am and 7am and loud noises from staff down stairs you have to walk past all the laundry and delivery

at leat 20 laundry & rubbish bags piled up outside the door

room was located right next to laundry and staff areas so noise from staff in and out upto midnight and from

room on ground floor as break/vaping/phone call area which disturbed us, dirty dishes and laundry from rooms

room overlooked the laundry so very noisy very early but other than that, it was great

45 pm just outside my widow & i was awoken at 6am by laundry wagon loading/unloading trolleys for about 45

rooms, scruffy walkways with laundry/rubbish piled up visible to guests, some scruffy decor in room despite

we had booked 3 rooms however when we arrived we were in one of the outbuildings overlooking the laundry

room changed to was much bigger but area filthy and dirty laundry thrown

the location, pet friendly and parking

breakfast was lovely and the staff made the stay, the bar staff were very helpful and friendly but

but my mum would have loved itwith the checked carpet , floral wall papers and old prints wifi was very

bar and restaurant areas are clean and beautifully thought out and what a view at breakfast

the location, cleanness and how they made our stay so special by giving a welcome pack uk for my pet

breakfast was great and appreciated that they had laundry service in addition to housekeeping servicing the

great location, staff really helpful and friendly. laundry service. great breakfast.

not convinced doing the laundry in the front reception area is giving the right vibe

good to be able to get our laundry done for a small fee

very helpful staff including doing our laundry for a small fee

the little access corridor was often the dumping ground for bags of laundry

wifi a bit dodgy - no laundry facilities

would have been helpful to be told on arrival about the laundry availability.

excellent room service from lovely staff and the tv was in a nice wall position

room service was excellent!! fast and polite.

the staff were so helpful, contacted the external laundry team and managed to locate them for me which i am so

asking about laundry turnaround time, i was told to just check the form in my room

returned with 1 tshirt still dirty, 2 tshirts shrunk, we were told to contact the independent laundry ourself

love love your staff, rooms and spa area!!

the spa was lovely - great massage - and the bar and restaurant were also super

great staff who gave their time generously to explain places and find a laundry for us

parking, warm, clean, cosy rooms, good wifi, comfy beds, nice and bright, plenty of tea, coffee in room

good that it had car parking too

bunker bed in a second room works very well for my two kids.

bar area very nice also as was the breakfast and choice of breakfast

great location . staff was very helpful. loved the bar and the ability to do a load of laundry

had to iron my clothes in the laundry room and mattress was thin.

there is ample, secure parking and laundry facilities

there are charges for parking and to use the laundry facility and laundry is high priced 15 pounds per load

good car parking on site, laundry facilities

no fridge, no aircon,no laundry

window, double doors in corridors made so much noise when people came through them, choice of room service would

the only negative was the bar closed early.

...umm no room service but even that wasnt a biggie

clean room nice bar area very good breakfast very nice staff

room, no 115, was right next to the laundry room

staff were lovely and made a fuss of the kids.

i didn t have breakfast as there was a really big que and no tables left to eat it at

he instantly made us feel at home, laughing & joking with my kids, always on hand if we needed anything

staff made the kids feel at home and welcome nearby park and ride for a family was £6