slippery/icy stairs and parking lot alcohol sale no hot shower paid breakfast

secure parking for motorcycles. easy walk into town.

the swimming pool was good.

the whole place was unclean, and they kept the water in the pool sooo dirty, like neisseria already growing in

the parking was also good

wifi connection sporadic at best

staff needs to be complimented, as each of them from reception, room service, concierge, restaurant were polite

amine in particular was fantastic helping our kids to settle in with hot chocolate drinks

treadmill in gym didn't really work, overall gym was disappointing

reasons we booked this - was because they advertised having a table tennis table, a jacuzzi, a gym and electric

the spa is quite expensive, e.g. sauna is billed per person and per 15 mins.

curtains in the living room and kitchen

friendly staff, nice interior, guarded parking area, cheap.

been with my family (2 small kids, 2 big kids, older woman and a pregnant woman) the staff was great and helpful

9+/10 because wifi its not working in every room, but works very well

wifi is only available in the main lobby. no wifi in the room

the pool was great in the hot june. the staff was very professional and friendly.

owner was very sketchy and charged me 35 euros for laundry without my permission but the normal staff ws incredible

the price was very reasonable, staff was very friendly and helpful, breakfast was fantastic.

breakfast ud83eudd5e

excellent breakfast, great value for the money, very nice hotel and facilities.

december, it was a bit cold, so heating was good in the room, toilets and plenty of towels, good breakfast in

noisy hotel- the bar plays very loud music till 1a

breakfast very average

wifi was sometime not available

breakfast . expensive ( quality vs price )

the breakfast was moderate

laundry service issue i specifically requested a full laundry service and was told my suit would be

everything especially the gym

strengths: huge free parking, location (if need to stay in new city - too far from medina), 3 nice restaurants

great gym and pool and great staff.

the pool was not open and we had some difficulty communicating with the spa staff.

also, there is no iron in the hotel, and when i asked, they said we have a laundry service for a sum of money

no service by the pool area, restaurant was only just ok

nice and clean facilities (gym and spa), cool rooftop bar and great

size of the pool was too small and the spa was female only which was not mentioned in the details of

s no coffee bar no tea cattle and tea amenities in spit the value that i paid is very close to other 5 star

breakfast is the worst. literally rubbishy. can easily poison you. also no wifi.

no room service or snack bar no kettle in rooms

no wifi available in the rooms

breakfast and no wifi

receptionist doesn't speak very well english, was difficult to communicate, and breakfast was not fresh

laundry service

*laundry outside the hotel

location perfect and the stuff, breakfast and food was very good , they don t have iron and laundry room

everything is close by, food, drink, cafe, laundry and so on

the kids also loved the

could have used an iron in the room but they offered laundry service bar was good we did drinks/apps there and

gym could use additional free weights

drinks and restaurants were a little overpriced, and the givenchy spa fees were astronomical

great restaurants and beautiful pool with a

best hotel in fez, the location, the view of the city, the breakfast, all

laundry service was good

the breakfast was the same for 10 days, the coffee awful, the croissants dull

good location breakfast is good for the price (3,5 euros) confortable

wifi didn t work properly in my room (219) and there was no plug for the bath tub.

pool size

, on the booking website it says this hotel has alll the facilities wifi , air conditiontion a tv

music at the pool is often very loud. safe in my room didnt work.

the girl/woman halima from the spa was also perfect

soundproofing, breakfast unappetizing, overcharged for room, room had no tea coffee facilities or spa bath even

very good breakfast, helping staff

staff is very nice, breakfast with local and european kitchen

bathroom sink would block no room service no instructions in room for room phone or service room fridge did

amazing breakfast at the rooftop <3

the wifi worked quite well in the room

hotel has free parking

breakfast was very good eat as much as you like buffet style

:) the rooftop bar was also nice

the wifi was very inconsistent but i have found this to be true all over morocco

the swimming pool was out of order

swimming pool was closed for the duration of my stay due to renovations

selling point terrace was closed. food and bar service below par

laundry service cost too expensive. the location is not so convenient if you want to go medina.

great choice at breakfast

pool area was attractive, large swimming pool plus a small, shallow pool on the side for kids

the food is excellent service is great also they have a spa hamam is excellent with very friendly

the snack bar by the pool is open until late at night and you can have all sort of food and drinks including

great breakfast

clean room, parking, rooftop breakfast

clean room, parking, rooftop breakfast

was great and helpful, the room was clean and i enjoyed my breakfast would definitely

breakfast can be improved.

clean. large rooms. on site spa and hair salon. on site club

secure underground parking for my motorcycle

i used the pool area and that was nice

sauna was closed; gym old; wifi terribly slow. the whole place has seen its days

was great very good location unfortunately they advertise a spa in the hotel but there s no spa in hotel

staff didn't answer requests, we asked 3 times for the laundry price list, never came

food in general, breakfast and room service

no heated pool

the receptionist , the barman , the room service

could have more equipment in the gym

wifi wasnt work

and the price , food in the restaurant was very good and good price , hotel had a very good bar also , and drinks

could he not have suggested this to us, using the wifi in the hotel and booking through booking

bed tv light guests salon wifi

wifi working only near reception

:-) for example i missed profesional laundry service

wifi

breakfast is so weak and to get an omelet you have to pay 10 dh extra.

the room was a good size and bed was comfortable very basic breakfast

very comfortable bed and great wifi connection

the reception team was always welcoming and helpful, and the breakfast staff were genuinely kind and accommodating

spa was not in use, rooftop was also abandoned and not in a useable state, had to go to atm at 7am

we wanted breakfast and some other meals in our room, and the staff took really good care of us

the food was traditional marocain, at the breakfast you eat well and good

they recommended a spa which we had such a relaxing time at

i've called the laundry service and left it at my door and left,wondering if my clothes will get washed as i

was a weird machining noise at the room, like a laundry machine

also, we had to wait a lot of time to get the room service (burgers & fries arrived after 50 minutes

the pool and pool bar (alcohol served). the front of house staff. the excellent bed.

the swimming pool the lobby and the restaurant.

excellant common area to meet other travellers and swap travel tips on fes and morocco a kitchen -laundry

bit frustrated about the laundry service, because our clothes came back a bit smaller and a bit bleached

great wifi and they have a separate room for workers as well, which is nice

the wifi is also great so it s convenient for digital nomads

wifi is not working properly

however, our suite did not have any window and it was located on top of laundry

breakfast was so simple, there is no varieties in everything

need more private spa and swimming hours for female slow internet

music in the rooftop bar was a bit too loud considering the small space

beutiful spa welcoming staff they don't charge for international emergency calls at the reception excellence

for young healthy adults n teenagers, but it may impose some difficulties for elderlies n young kids

delicious food for breakfast and dinner

for young healthy adults n teenagers, but it may impose some difficulties for elderlies n young kids

the traditional moroccan breakfast is excellent

on the ac to drown out the noise but it still felt like we could hear everything outside and the kids in the

riad can arrange tours, car transfers, laundry service, recommend dining options for you

they also were even able to do our laundry for us

the staff is extremely nice and helpful and the breakfast is super good with fresh handmade products

the breakfast delicious

the breakfast was plentiful and delicious

weak wifi in the room. staff was kind but not always accessible for questions or requests

attentive and kind staff, especially cleaning and breakfast staff

excellent breakfast, very good position, kind staff and amazing suite!

porter to take our luggage; special thanks to amina who offered to cut a pomegranda for us at breakfast, picked

great location. very friendly staff. wonderful breakfast. beautiful building.

service of the team, then the cleanliness. good internet facilities. breakfast and room service.

the breakfast did take a little bit long, but otherwise no remarks at all

breakfast was perfect

rooms , great breakfast they organise for us a taxi to the airport in the middle of the night , everything was

the breakfast was phenomenal and the hostess very helpful. the riad is also very beautiful.

breakfast was good, but we d love to see even more variety

wifi wasn't great

view over the medina and the food a real pleasure it felt authentic and was so tasty the filling breakfast and

riad with the kindest people and a great breakfast

beautiful riad, and a wonderful room. breakfast was nice

- they made a parking space for us at front of the hotel - laundry service

wifi was great in the morning and afternoon,but evening onwards it was stagnant both nights i was

we were served breakfast and it included many things like fresh pastries, yogurt, juice and tea/coffee

breakfast was standard but very well presented and tasted good

nice room facilities with balcony, good wifi, everything ok

our toddler daughter was accommodated with extra food at breakfast and a sweet little bed

the breakfast is what i'd call a

we love the place, it was good, breakfast was really good as well.

the breakfast was delicious, staff was fantastic and we were super comfortable!

room was very clean, breakfast was good, stuff very polite and helpfull, specially mr

breakfast was also extremely delicious and they have laundry services as well

of all, hamza was left by himself to do everything (welcoming, luggage carrier, delivering room service, serving

booked for the indoor pool but it was cold and in the restaurant area so not really usable

the pool is just the pool in the central courtyard and i can't imagine anyone swimming in it

the temperature in fes was in the 40s when i arrived so the cool pool was an absolute treat and go plenty of

laundry service. comfy bed. nice common areas. lovely garden with pool.

there is no laundry service, a bar but not staffed a coffee house but it was closed

even had laundry returned earlier than expected

beautiful view, amazing pool. wasn't busy so had the pool mostly to ourselves.

please get some new pool cues for the table they,we're shocking ahahaha

were forced to book 2 rooms given our family composition - 2 adults and 2 kids (aged 9 and 6)

got a suite with spa and the spa ain't even working. no food at the hotel. poor

place is just beatiful, the room is clean and the breakfast was so good and the riad is close to the oldcity of

we left early and insisted we take breakfast for our 7 hour train ride to marrakech

incredible dinner and breakfast

there is a parking next to the building, just an empty dusted space but serves the purpose

the pool was amazing, rooms are a great size and everything is decorated beautifully.

a new property, comfortable bed and pillow, very friendly staff, clean, breakfast was good

the lady in the spa is excellent at her job and i would reccomend getting a massage or facial

the swimming pool was clean and well maintained, and everything was spotless throughout the riad

they also helped do our laundry and assisted with ensuring we could navigate the medina

(guided tours, laundry service, massage, restaurant etc)

i had given my clothes for laundry since we were backpacking across morocco, the clothes were washed, pressed

the hotel did our laundry

amazing room with a fireplace in a beautiful riad. amazing service as well!

the staff did some laundry for me seems like the women work super

we arranged a tour to the sahara from here, got massages and had our laundry done

stapha was extra nice, he gave me an upgrade, his collegue

staff very good location at the bottom of the medina nice breakfast amazing view from the

have also restaurant in riad there you can have dinner , the food is very delicious as it was breakfast too

the breakfast was very good too

we were served breakfast every morning, at the hour of our choosing

the breakfast was very good and made with home made love

a delicious traditional breakfast

breakfast

no iron and ironing board available in room. but laundry pressing service is available.

although quality not up to same standards as this hotel there was a communication issue with our laundry which

i can therefore confidently say, that this hotel is more like a three star hotel (with a pool and spa attached

we had massages in the spa and the manager organised reservations for everything we wanted to do

pool was fun for teenage children; buffet breakfast was expansive; the pizza and pastas made our

we had plenty of privacy here -- but this place is enjoyed best chatting with the other guests at breakfast or

the breakfasts are delicious, and we found it was an amazing experience to request dinner prepared here

the breakfast was also very good and very fresh

the breakfast was the best that we had during our trip in morocco

we were served a delicious & fulfilling breakfast every morning & the staff was able to meet special needs

everything was fantastic. excellent room, wifi very fast, staff very professional.

the riad has good wifi, is beautiful,

excellent breakfast

breakfast was wonderful and made to order

breakfast was very good as the dinner at restaurant

although the breakfast featured mainly breads and cakes, which i don't eat, when i enquired, they provided me

they allowed me a slightly early check in, which was handy

spa staff could speak a little bit of english. bar could be opened but that was ramadan fault.

the spa is also fabulous - i had my first hamman bath - an amazing experience

riad is beautiful, the room was big and comfortable and the breakfast was also very good

the laundry service turned out to be exceedingly expensive - 38 euros for one small load

we further asked for some laundry and were charged 20 for a small number of pieces, the explanation was that

although we had a router in our room, the wifi was coming and going

the wifi was also patchy during our stay, with no wifi available in our room

the wifi was

they helped us with our laundry

the stay includes a big breakfast and they have laundry services for additional charge

he arranged taxi service, transfers, and even laundry

the lovely housekeeper took care of some laundry for us, much appreciated after being in the sahara for 3 days

could have had the housekeeper do some laundry for a small fee

family got a weeks worth of laundry done

breakfast was great but we were rushed so couldn't enjoy as much as we would have liked

breakfast was delicious every morning fresh, generous, and with plenty of options

breakfast every day was way more than we could eat and had a huge variety

we had an early morning train and they packed us a great breakfast to eat on the train

a woman of few words, was amazing: she made us a great couscous, was happy to help us with some laundry, and

fatima's grandmother did my laundry

thank goodness for the laundry service because i really needed it

the little details, like freshly brewed coffee waiting outside your door when you wake up, we had breakfast and

the breakfast was great including pancakes, croissants, jam, honey, fresh juice, tea and coffee, more

kind, friendly and helpful, they welcomed me with cup of mint tea and they helped me with the laundry

everyday i enjoyed very delicious and huge breakfast

the staff is very friendly and accommodating, tea and breakfast are included, other services are available such

really nice clean wifi location old house

the riad was amazing, and the breakfast that was included was also very tasty - brought by a very friendly lady

wifi quality was very inconsistent

friendly staff and nice breakfast on the rooftop terrace

good location and value for money. breakfast was decent.

breakfast too basic

clean,good breakfast,close to medina

also my kids (teenagers) really had funny conversations with the staff

also my kids (teenagers) really had funny conversations with the staff

the wifi works and the interior is nice

the room was spacious (5 beds with a loft) and the kids loved it

wifi wasn t great but it seems that way in much of the medina so there may be not much to do

wifi was poor in my room that i have to stay in the lobby area to get reception

the breakfast is very generous and varies from day to day

the palais is beautiful, quiet, very clean, delicious breakfast & food at the restaurant

excellent traditional breakfast served by an attentive staff

food quality and breakfast

hotel is aspiring to be a luxury spa and getting it about half right

breakfast that these guys cooked for us was amazing

and very clean, the terrace is beautiful with a view of the whole area and the ruins, the breakfast is very good

the room is wide enough for a family with two kids

a chicken stall and you could hear animals, market traders arguing and other loud noises such as kids letting

and the breakfast on the roof top was outstanding

our stay, being welcomed with tea and lots of information about fes, best way to haggle and also laundry service

excelent breakfast, good shower, very nice host

very good location and breakfast and we had the best appartment with a rooftop terrace

great breakfast, super helpful staff and very nice riad. highligh recommended!

wifi signal was very weak in our room on the roof, had to go downstairs to the patio for internet

breakfast was served every morning on the rooftop terrace which was delicious and mint tea served

the breakfast was very nice, especiall the omelette with moroccan herbs and the fresh cakes

host extremely helpful. facilities very clean. breakfast great.

he also prepared breakfast for us early in the morning since we had to check-out very early to catch the first

downsides were the wifi was slow and the breakfast was heavy on the bread

excellent customer service, good breakfast and laundry service was provided for a reasonable fee

laundry service is available for 10 with unlimited clothes

the pool was clean and a very welcome respite to the heat

our breakfast, taken on the shaded terrace was exceptional

the property itself is beautifully tiled with mosaic designs, the pool is a very cute addition

had issues with laundry service, they damaged white linen clothes

the owner offered us free laundry, to which i thought was nice

yet being charged $55 for a quarter load of laundry (if even that) was pretty much a slap in the face from what

had some laundry done by staff for reasonable price

wifi was a little slow, but i think

they did our laundry for free

another thing we found odd was that i asked for a glass of water during breakfast (they serve tea, coffee and

breakfast, location, amazing staff, and overall beautiful and authentic riad

place is amazing and reflects the moroccan traditional riad style with a stunning courtyard with pool

there was dust everywhere and the pool wasn t clean.

love the fact that the room was spacious and it had a separate bathroom and laundry room

they also have laundry service

i wish there was room service or food or drinks after hours.

clean, great breakfast, great shower, comfortable bed, crisp sheets, very pretty house, great peaceful

also made us feel incredibly welcome, whether that was by bringing us lettuce along with our breakfast so that

very comfortable room, good breakfast and amazing staff

pd: the breakfast was amazing

family friendly helpful, perfect location, excellent staff, excellent breakfast!

shower with good water pressure and hot water, good ac, comfy bed, nice lady there with a great breakfast

good wifi, showers and breakfast

breakfast could have been much smaller, or in the form of buffet, otherwise it would generate a

wifi, air conditioning, pool, food, music, and all around decorations and ambiance were worth the

everything, especially the food and the kind staff, in particular the manager who came at the bar to ask if

the breakfast was really good

visited in februrary so it was still a bit chilly out, and unfortunately could not use the pool, a heated pool

reception, lobby and pool area wonderful as well as the parking area which falls within the hotel s

it can be considered non existing (feels like sharing a 36k modem shared with the whole hotel) - wifi in lobby

friendly staff amazing service huge rich breakfast served at the room

and my husband loved the swimming pool of the hotel

also, we tried the room service and it was excellent too

i was also surprised that there was a pool there

the swimming pool was pleasant and it was close to a very good restaurant.

pool area dirty. heavy traffic noise because the place is situated at a huge junction.

good place for the value, has a good size swimming pool. the staff was very nice

disgusting pool covered with bird droppings and wasps

laundry service was good.

the facilities/ spa etc

the breakfast and dinner had a big variety, actually bigger for vegetarians than for meat eaters

the swimming pool was good

a good,comfortable hotel,great breakfast ,good wi-fi,large rooms,on site parking