gym closing too early while pet friendly, not allowed to take your pet on the main hike

closing too early while pet friendly, not allowed to take your pet on the main hike

the staff were superb from the valet, front desk, bar & restaurant personnel

beautiful valley, nice cafe at the golf course, quality of the rooms

breakfast is a bit overpriced for what it is

laundry wasnt 24 hr im an on call plumber and im having to get up all night and sleep most of the

had a lot to choose from in the breakfast area

breakfast bar in the morning was excellent

they charge $75 for a pet fee

beds, great little pool with hang out spots

the parking

poor wifi and no cell reception at all. not good for those who need their cell phones

the parking was a little tight, but doable .

rooms staff and breakfast was great!

did not use breakfast.

service the night teller destiny demonstrates is remarkable she deserves a raise as well as the laundry lady

large room, the laundry room supplied for guest, the friendly staff at check in who were very helpful in answering

i loved the on site laundry ( 1 washer and 1 dryer)

could hear freeway noice and noice in parking lot

was close to my location and i had other available parking for my truck and trailer

and spa just needed to be cleaned sad that the laundry facility was closed main website states they have microwave

hotel laundry hang drying over pool chairs covering the whole pool area

they would not give me my money back or even a discount,we had to go to a laundry mat and wash all it cloths

price, staff not enough towels and dirty pool. laundry was out of order as was hot tub

staff was not helpful, barely anything worked, bed sheets were stained, laundry machines did not work, and one

no laundry room

i loved the hot sauna and the laundry room super accessible!

the laundry service took almost three days and staff couldn't give me an update

it was clean, comfortable, and had a small but nice gym. the breakfast was well stocked.

breakfast is excellent, the area is clean and arranged well

a coin laundry would be nice

unless she did laundry as well as she interacts with customers

easy access to facilities such as gym, pool, laundry room

the laundry room also could have used more washers and dryers instead of just one each

the guest laundry didn t work

also toilet had issues due to location of room next to laundry, the water backed up and soapy

that anybody can pull in the parking lot that wasn't renting a room

the spa has the light just hanging out of wall into water seems dangerous

not a lit offered at breakfast , small coffee cups

wifi wouldn't work in my room. i had to use the lobby to get it to work.

use any electricity, everything in the hotel was dark and we were in the middle of drying our laundry and had

laundry room had limited hours and very few units, there was no chair for the desk (but desk clerk

we also liked the cheap guest laundry, $1

due to the pandemic, the breakfast was bread, and cereal.

was great right off freeway awesome, also breakfast was perfect just right and filling

the hotel description says they have laundry

laundry

we had a room next to the vending machines and laundry machines, so couldn't open the curtains and was loud

good beds & shower, laundry available, what else do you need en route

really no room for trailer parking

staff that handles laundry an incredibly nice employee that did his best even though he is new

always short on towels and no coin machine in laundry room.

laundry room machines not the best

the staff,the laundry, clean outside,inside also easy to reserve room

according to the lady she's still doing the laundry

description says gym and spa

the breakfast . when you say breakfast included not just a breakfast burrito.

hotel did not provide information online about it's pet fees

also i asked for a late check out about 20 minutes before we had to be out and the hotel staff was so helpful

very rowdy and noisy teen kids

only reason i didn't give this hotel the highest rating available is because the pool was closed

$150 dollar non refundable pet fee

no sausage or bacon for breakfast.

great place to stay for families / travelling with kids

the checking in and out process was a breeze, plenty of parking available on the property, the kitchen had all

laundry room was dirty

laundry room hot

i liked the laundry room for the guest

it has a pool, laundry and vending machines

clean, comfortable, great location, friendly staff, great laundry facilities

guest laundry had issues: too few machines, one of which wasn t working properly

they sell supplies for laundry at their store by registration desk

the self laundry room only had a washer and dryer each, which is not too sufficient

clean and friendly good pool and gym

also love that they have a bar and is open at night for some drinks in the lobby

other than the fact that i could park my semi truck there while i did a

please check towels every after laundry while folding

put me next to laundry maid's closet

liked the variety of coffee and variety of breakfast foods

was here with my toddler and having the on site breakfast and pool was perfect

we have no complaints. the parking is small but worth it regardless.

the gentlemen, an evening associate, provided me change for the laundry room and manned

the provided self laundry facilities were high capacity and fast (washed and dried a small suitcase of clothes

very noisy- kids running up and down the hall after 10pm

indoor pool was great, as well as the breakfast was delicious

the kids loved the pool and the hot tub felt amazing after long days

asked to have some quarters changed for the laundry and they said they didn t have any available because the

center if one needed more than just the motel's two machines to wash and two machines to dry laundry in

staff laundry facility and they have a pool and endless ice

were small and laundry machine took money but didn't give detergent

the tv the laundry

if you stay longer they have laundry room to wash your clothes, they'll even do grocery shopping for you for

they have laundry room, so helpful and beds were very comfortable!!

access and kitchen

comfy beds and furniture, clean and well-stocked bathrooms, and kitchen with useful, quality pots, dishes,

still have thing in room saying they serve breakfast daily, which they don't because of covid19

they advertise selling laundry tablets and sheets but don't have any

calm quite great staff very clean spacious rooms laundry room on site chech in was fast and easy

hallway smell the trash room was full of trash i did laundry and the laundromat was very dirty

ran out of soaps, danishes everyday, and no quarters for laundry

the staff/free parking/breakfast/handicap parking/laundry room

kitchen. laundry facility

ice,no pool,laundry is wildly expensive

the laundry room was messy

property has laundry room and small gym

kitchen, laundry, and convenient location

decent hotel gym, laundry room

) i appreciate the installed cosmetics for sustainability but there wasn t a laundry bag

it was newly renovated, clean and had a laundry facility.

i loved that they had a laundry room for guests and i didn't have to go to a laundry mat.

the staff was very friendly and helpful, and we really appreciated the guest laundry room because we had been

the pool and spa were extremely dirty, the whole place was muggy and smelled like old laundry

stay had to be extended last minute, it would have been nice to have a laundry area to use

do have a laundry room or pool on site

no laundry bags

there is no laundry room . no map for pool ice machines etc

pool water looked murky

unfortunately wifi did not work until someone came in the next morning

very spacious. the kids love it. great backyard with fire pit. staff is very good.

decent room (though wifi weak), clean and spacious.

grounds were nice. good pool for kids.

no laundry area for guest

expected amenities have been discontinued no tissue, no plastic bags for laundry, no disposable cups, no maid

staff , shady guests, pool had weird smell loud , no room service or info . meh

they have a beautiful pool and spa

you also have a separate sitting room and a limited kitchen

laundry and trash in hallway outside our door that wasn t ours was never cleaned for our whole

paying for parking seemed unreasonable and we did not appreciate not getting free wifi without giving all

location and restaurant and bar were great!

we used the gym (very small, but new and efficient)

couldn t get wifi in my room and the bed seemed extra firm

laundry facilities could use a money exchanger.

no wifi for my 2 day stay. had to move to another hotel

gym, breakfast was great. front desk very helpful.

the gym is really good as well but i don't think they had a swimming pool

me for cleaning fee and pet fee

there's no laundry room

laundry room out of order

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

people using the laundry facilities

no laundry service

their was free parking

paper thin walls; parking to doors, no blackout drapes ...

location away from everything construction in the parking lot the motel staff put a 241

i really enjoyed all the broke down cars in the parking lot

wifi didn't work in the room, and was only effective in close proximity to the office, by walking

we would have preferred to use onsite laundry service, it was not listed and we missed the opportunity to use

didn't do much there, as the pool and gym weren't open due to covid, but everything else was wonderful

heated indoor pool was a great feature--my kids had so much fun

coffee in the coffee maker poor breakfast no towels in pool area shower was low pressure and cloged drain in

breakfast muffins were good and coffee was hot

we used all extra facilities - the indoor pool, laundry room and gym, all was new and superb

also, reception didn't keep quarters as change for their laundry

beds were comfy, and the breakfast every morning had the same variety of choices depending what you liked

the heated pool was awesome, but at 3 pm there were no more towels and i believe another parent went to ask

easy to get to and had breakfast and nice gym

laundry room on site

there was a laundry with a washer and a dryer

they would save on a lot of towel laundry if we didn t

the laundry machines take only quarters, but the bills-to-coins machine did not work.

to be a little cranky because the tv in my room wasn t working, but to their credit the wifi was super fast

pool, laundry and gym was closed.

laundry facilities. but understandable due to covid-19.

the dryer in the laundry room was not working.

parking and no change machine for laundry

no laundry due to covid

the fact that they have a laundry room but i was unable to utilize it.

car got hit by an employee playing with the laundry cart

not to mention he tried hitting on me every chance he got, he followed me to the laundry room, then proceeded

the laundry was broken

that my door key would not work to the room where there is the ice machine and to do laundry ...

clean, nice, good location, pool, hot tub, gym

first room was very humid. had to switch rooms. could be more pet friendly

gym

room service, bar and restaurant close too early, lots of road noise, pool was very small with very

front bar never opened, and the other bar showed tacos on the advertisement but were not being served

there is a clean gym down stairs and the lobby has an area for work or to meet up with people

the restaurant and bar do not stay open late to accomodate residence

to room have no clue on when it will be restored need to check out by 12 and were not offered late check out on

the bed was comfortable, show nice and hot. clean rooms and free wifi

the hotel s water station, was, in reality, a small water cooler tucked inside the tiny gym

hard when you have cold kids

shower needs more power; wifi should be free on all floors.

wifi wasn't free to my knowledge.

bar service and bar staff on saturday night were rude, slow and very unhelpful

they had a gym and pool that was open.

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

was very comfortable, however the wifi and cable was not so good

room service was quick because i asked for extra towels

since there is no room service during the covid 19, i have to ask for towel each night

he allowed us a late check out

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

i'm allergic to dust, mold/mildew, pollen, pet dander & my allergies were horrible to the point of checking

was not made aware of the pet fee being $75 until checkout

24 hour gym

was no room service provided, when asked for an extra blanket was told to collect from reception and

gym and breakfast although ran out of some products

the studio suite with a king bed and mini kitchen had everything i needed for my stay

the breakfast was a little bland

breakfast

the wifi has to be used wasn't optional

i told reception whi were going ro contact laundry and get back to me

the pool is amazing and the lobby bar is a charm

gym was fantastic i wish i could have stayed longer to use more of it

its one of the best locations in downtown san jose. close to everything. solid bar too.

nice gym.

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

wifi

felt safe, great breakfast, nice staff

away prestige i think they should take this time because all the hotels including the motels have room service

room service, breakfast or food available

clean comfortable room and the late check out

hotel bar on a event evening only had one bartender doing all the tables and the bar

we didn't like that the bar closed too early - 11:00pm

no food on site and limited drinks plus room service just walked in

laundry services are cheap

laundry room

am allergic to tide laundry soap

laundry (takes quarters) and ice machine on the property

smoking rooms below

24-hour laundry location of elevator comfortable beds and pillows

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

the only downside is we could not make full use of the facility pool etc due to covid restrictions

the bed was the best ever and the hotel bar where we had drinks and finger food was out of this world good

staff was wonderful and professional down to the valet parking, check in desk, room service

s a laundry room for guest use

i enjoyed the complimentary breakfast

staff was great. valet. kitchen. rooms were fantastic. sound. comfortable. spacious. attractive.

the breakfast is inedible, typical of american motels that don t have an actual staffed kitchen

very clean. great atmosphere. breakfast was excellent

bad area, lots of ants even after spraying, not enough towels- no laundry

a little noisy as i was next to the laundry room.

listed with a on site coin laundry, which is what i needed

stay on this hotel for four nights and i never ask for room service but i did ask for towels on three different

roaches, no hot water , no room service, bad customer service, hazards everywhere

passage by the laundry room was ugly.

the hotel offers guest laundry, and a microwave is available at reception

guest laundry is very second hand

no laundry facility

room dark, noisy guests, ancient laundry facilities, crummy workout room.

we asked for 2 laundry bags & she said no, but we always get them

we didn t use the pool, fitness room or laundry but all three are great to have

the on-site laundry was convenient after several days of travel

there is a fitness room and coin operated laundry room

i didn t use them, but the fitness room and laundry facilities looked very nice

our room was across from hotel laundry room. a lot of noise pre 4 am

desk told us kids under 12 eat free that was not the case there 12$ a plate with a purchase of a adult plate 1

did not charge me for an early check in and a late check out and offered to let me store my luggage while i was

us that he downs qualify as a therapy dog under the hotel policy that he is classified as a pet according

the gym was the one of the best gyms i have seen at a hotel. the staff were helpful and cordial.

i thought the pet fee was high

breakfast was good. location great. the hotel was very clean and the beds were very comfortable

room was clean, bed was comfortable, just an 8 minute drive to santana row, and the breakfast had very healthy

rooms came with kitchen amenities

staff were nice, breakfast was as good as american breakfast gets and wifi was strong

the bar and rest were closed for labor day and there was nothing open nearby

concert venue, new & clean, friendly staff - went out of way to bring decaf coffee pods to room, late check out

shuttle to the airport which is 5 minutes away

night guy would not go into kitchen and make some

he sent the shuttle to come get us when we dropped off our rental car before we even called

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

the kitchen included with the place,

loved having a kitchen, but the fridge was super noisy.

kitchen area made it convenient for getting ready for work since meals are hard to find during

and i think my second-floor room may have been near the laundry facilities because at one

it was the laundry room right below me

the pool closes early.

a spa style tub would ve been nice to relax in inside the room after work

the bar and free breakfast was wonderful

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

the staff is so kind and friendly. the gym is perfect. all the hotel pretty clean.

was convenient to have a pool, gym, bar, restaurant in the hotel

i like that and i was able to get a late check

the laundry room was helpful.

poor wifi connection to sites outside of the us

vintage looking, cute, wifi and parking in front of the room

staff unhelpful, did not provide a recipe, wifi worked with only limited websites

wifi was confusing, but did finally work.

close to laundry room as requested.

and the laundry room is a plus

closeness to laundry room as requested

laundry facilities

laundry facility

the laundry room added convenience

shouldn t have to pay for parking at a place you re paying for residency at, and out of laundry soap when

comfortable and nice to have a kitchen. nice breakfast!

kitchen and pool

lovely staff. nice breakfast. overall atmosphere was good and positive. the kids loved the pool

their laundry charges for use

no swimming pool for the kids

chaged me $100 pet fee for my super clean 8 pound dog pet fee for one night which they did not notify me the

the pet fee was more expensive than i expected

fee of $100 for pets