good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower

need to hold people accountable who use the spa at night

spa could be better, needs maintenance, i didn t feel too comfortable going in the hot bath after

full spa service

bottles till the next morning for staff to clean up even though a sign prohibits bottles at the pool site

didn t stay for breakfast this time as early flight , but highly recommended

gym was very small and i had to leave my id at counter to use it

the breakfast option in the morning wasn t good at all. the food was cold & flavorless.

facilities: the gym was useless except for the treadmills but then those both broke 10 minutes into use (another

is a soriana grocery store across the parking lot

the morning breakfast.

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and

pool was very small

clean and spacious room. good buffet breakfast. free parking.

covered parking was dark and without direct access to the hotel.

the pool heater was not available, and most of the time the shuttle driver was not available

we also requested laundry service and we asked multiple times about the pricing

the gym was pretty bad, none of the machines worked

close to a great restaurant, nice courtyard and covered parking. easy to get to.

kids being loud on the hallway at 1am on a sunday

breakfast was great.

found the policies with the use of the laundry machine a strange

30 in the morning on sunday in the hotel laundry room near our room

large and tasty breakfast, spacious and clean rooms, friendly staff, great hotel complex

the bed was comfortable. the bar staff were helpful.

and i had to request for someone to bring out the pool towels on both days

the gym is not a gym indeed i had to look for another place to train.

hotel is quite new and has an interesting parking lot so that is fits one car per room, although being small

great location super good and healthy breakfast staff was super firendly and helpful

breakfast room is very small

pool is awesome, rooms very clean and modern decor.breakfast is full buffet highly recommend

the food, the laundry service and good price

the fresh fruit at breakfast.

the breakfast was great. the view from the room was also beautiful.

we did not have breakfast. the rooms are quiet. plenty hot water.

breakfast was super, lots of choices even roast pork and broccoli

the parking of the hotel stole my i pod from my car

area of the swimming pool needs some maintenance

to main roads to and out of the city, room equipment good, the breakfast buffet was very

the breakfast buffet is very expensive and i paid more for the rooms that booking.com said

my reservation included breakfast & options were tasty and varied

i like that they have laundry that you can use, and give a one free laundry pod

comfortable, tv cable, inside of a mall with some options to eat, laundry, gym inside the hotel

laundry on site saves time and money

it offered many amenities such as a gym and laundry room which were in good condition and not something often

laundry was free

was a heated pool, which was my first criteria, food was good, got a covered car parking which was included in

pool was good for the kids and the little playground was also used intensively

lush trees and even a playground for the kids

hotel, quite cheap great service, heated pool and the gym is also great, not really expensive one of the cheapest

front desk through room service exceptional service; facilities spotless, santized and well maintained

underground parking for visitors

nice breakfast. lost an item and got it back

the breakfast was perfect to start the day!!!

the parking lot is tight and the bed sheets were dirty

the breakfast was a bit pool.

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

parking is free and right across in a locked lot. super pleasant customer service.

breakfast was ok. decorations are very good.

no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

position, breakfast

was confortable and with easy access, parking included, pet friendly, nice room but worst was too small bathroom

friendly pet

breakfast buffet—-fabulous

was confortable and with easy access, parking included, pet friendly, nice room but worst was too small bathroom

valet parking entrance to the hotel reception location restaurant location

room service served in paper boxes. did not like! traffic because of construction

it doesn't have room service!!!

great gym facilities

parking a little complicated, but this is because of pandemic, i can imagine in regular times must

have enough food from restaurant: ok, nothing to write home about river fountain: very fake room service: left

heated pool and playground in a garden like environment was just perfect

we were so happy to have a pet friendly hotel with lots of space to walk them

the rooms are very small, tv doesn't work well, wifi is slow, gym is unsatisfying

didn t have any rooms available, so i had to fix my hair, put on my make-up and dress up at the gym

rooms, good wifi, friendly staff, great pool area that is very well maintained

this is ashame because the onsite breakfast kitchen, food, dining room and staff is excellent (wish it was a

pool and área outside was very nice to have lunch and let the kids enjoy the pool

is not a restaurant onsite for lunch or dinner or room service, but numerous restaurants are in walking distance

breakfast had many options and the parking facilities were much appreciated

wifi was good and a simple breakfast is included. pruce was a little too high i think.

great price, modern rooms, clean, parking, good breakfast

wifi wasn't free they charged extra once we got booked

says kitchen however you can't cook no oven, cook top or pots and pans only microwave

the breakfast was delicious

i loved the parking lot, we travel by car and with stuff, it felt like a very safe parking lot

clean, nice with parking

hot water with good pressure, good wifi and daily service

excellent location, free parking, spacious room, good value for money

at the front desk was very helpful beds were comfy hot water great wifi nice tables and chairs to sit outside

great location and fantastic staff. i had zero problems with the wifi

very clean. nice location. friendly staff. good breakfast. hot water for shower. good parking.

gym equipment not maintained well, both treadmill were under maintenance

breakfast is amazing. staff very nice and helpful rooms clean.

also like the food options across the parking lot

i especially like the small food court set up across the parking lot

great staff , parking and pool. great value for our stay

also, i didn't use the pool because it's located through a restaurant door with fogged glass midway from the

nice indoor pool

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

the staff was helpful and the parking was huge

the pool area is nice but the pool itself wasn t very clean

slow wifi and very unreliable

the gym was small with just a few machines and lower weights

great bed, big tv, secure parking lot, and friendly staff

room service was outstanding!

location. free parking. good value. restaurants across the road

location. covered parking. comfortable bed. quiet.

they ran out of towels, had to gave us pool towels

the only opportunities is that the breakfast is always the same.

the room smelled like a strainer. the room has no spare toilet paper. the pool was cold.

wifi was slow

they solved one little request we had at the swimming pool

comfortable accommodation with good parking and restaurant and bar

wifi slow!

the pool area is really nice too

the pool is small but perfect for cooling off in the afternoon

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

we loved having the pool each day

we had many( wine glasses,wine,ice, laundry services , dining, etc)

parking 5 min walk away

valet parking were excellent, helpful and amicable

the wifi did not reach the 4th floor where i was at.

they have valet parking so it was great

menu in the breakfast was short

removed the breakfast like 5 minutes earlier and we weren't able to eat something there

breakfast selection was good!

their breakfast, delicious

breakfast and staff

an excellent location easy walking distance to the major sites and loads of restaurants and shops wifi worked

wifi didn't work at the room, no water pressure at the sonk

wifi never worked in our front room looking out at plaza

there is no room service

horrible wifi

good location in centro. 24 hours staff on duty. spa on upper level. lots of patio space.

the staff is wonderful and the breakfast is amazing

wifi was really bad.

breakfast was very complete and nicely done

excellent location, very nice facilities, very helpful and friendly staff. pet friendly.

que es pet friendly

wifi internet is down and not working in rooms

breakfast each morning was good

it is centrally located, amazing owner and staff, delicious breakfast, comfortable, and words cannot express

our room was great (clean,spacious, decoration was beautiful) the spa + massage was a 10/10

this is the third time checking in, swimming pool is still in reconstruction.

for a german guy the breakfast can be considered as

breakfast is bad, no taste and few options

the pool was not in service

the breakfast

the wifi worked well, both reliable and fast

great central location. spotless clean. fast wifi.

wifi and parking

nice. clean. great location. friendly staff, good wifi.

some work done while i was there including a zoom call so it was important for me to have good wifi and it worked

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

the breakfast offer instant coffee

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

breakfast, staff

internet, no laundry service

had breakfast, my daughter and i ordered chilaquiles, she had queretaro style and i had green sauce

bar open until 11 or 12

nothing really, it would be great though if breakfast was included with the reservation.

breakfast was not included, but available as a separate charge

the wifi didn t work very well. maybe because of the thick stone walls.

the wifi outside the rooms was perfect but inside our room, it was sometimes slow.

nice bar on the roof

it was very clean and they were really accommodating with late check out

problem is lack of parking space on a crowded street

and i think they lost one sock in the laundry

one more advice, if you can avoid it, do not have them do your laundry, they charge twice as much as any other

wifi was spotty

didn t like that they don t offer food room service for those of use that either arrive late or very early

the wifi doesnt work

no parking space miscommunication between staff

parking , staff, and restaurant

breakfast -room service- delicious, super fast, we loved it!!!

i hate being forced to pay for parking, rude and aggressive

parking lot is very small

the laundry schedule is only in working hours and they do not have irons for rent

wifi worked well

child unfriendlyness, temperature parking

and clean roam, the staff was very kind and they even turn on the jacuzzis for us in the sky bar

free parking and pet friendly but you have to may to bring. free parking

nice facilities breakfast was excellent buffet type, close to the historical district

breakfast included was a great $ saver

perfect location to visit the sights, valet parking was great

staff not very friendly terrace was closed and no room service or help from staff

the breakfast was great and the location was excellent. the staff was very welcoming.

the bed was nice, the wifi was superfast, and the location was great.

wifi worked well and the bed was very comfortable

parking area isnt enough

free parking (there are limited spaces), nice housekeepers, good location.

wifi speed was too slow.

advertised wifi which did not work and there was no breakfast or coffee which was also listed.

very good bed, great wifi

wifi in upper floors was weak

services didn't work well (weak water pressure from shower, hairdryer didn't work, wifi is weak and unstable

maybe a larger cup of coffee for breakfast

breakfast is brought to your room so you can eat in your room or on the patio outside your room

we had to leave early in the morning before the breakfast, but they had several types of alcohol

building, great location, very friendly and helpful staff and the breakfast on the balcony was a bonus

wifi is excellent: numerous different options provided at check-in, and a strong signal is

room service is quite slow, but nonetheless is good

the rooftop bar is lovely, they let us take our own wine to have with their food

wifi is not secure, and weak and slow

but i would felt better if they had a better security filter, everything was ok, but it shares a bar open to

they were very busy and room service was a little slow but totally understandable

good wifi

location, staff, ac, shower and wifi work well

- any option for breakfast or

full of cracked concrete and paint the floor poor wifi for rooms a the back of hotel

great location in el centro, excellent wifi in room, spacious bedroom, lots of space, big comfortable bed,

pet-friendly, location

got the room at the last floor junior suite number 302, big, clean very comfortable bed and good wifi

wifi was not working properly

there was no wifi as a foreigner it is necessary to have a wifi.

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

wifi didn't work

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

nice pool

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

the pool looks a little sad, only two lounge chairs and it was hot

the breakfast was superb

the hotel itself is beautiful and quiet despite its location, and has a fantastic rooftop bar with amazing

the bathroom is large and comfortable and the wifi speed is fast

the room service was superb and the room was cozy and clean

room; rooftop restaurant and bar, wonderful staff answered all our requests, even packed us a box breakfast for

almost forgot, it was missing a laundry room too

parking spots.

didn't like the food, the wifi, and the heating of the room

breakfast here is clearly very good as the restaurant was full when we left - we didn't have time

is wonderful, rooms are more o less clean, the rooms were close to each other as requested, breakfast so so,

same day laundry service would be nice.

external laundry service the hotel uses is horrible, they ruined all my clothes

every conversation, laugh, luggage wheeled, laundry cart pushed- everything echos around the courtyard and is

lack of room service, no drinks nor food available

room service, needed more.