the breakfast is in the rooftop was delicious and made to order

best part: breakfast on the roof terrace

free breakfast at the rooftop restaurant was a plus

everything i needed was at a walking distance and the roof top bar & restaurant have an amazing view and

the hotel itself is beautiful and quiet despite its location, and has a fantastic rooftop bar with amazing

the rooms were really nice. there was free parking.

wifi was not working in our room

modern in an old building, parking

great customer service and parking

the wifi and the tv didn't worked

every conversation, laugh, luggage wheeled, laundry cart pushed- everything echos around the courtyard and is

same day laundry service would be nice.

external laundry service the hotel uses is horrible, they ruined all my clothes

had a gorgeous suite (15) with spa but no space to open suitcases and no cupboard to hang clothes - just a rail

breakfast is really good! wifi very fast.

room was very comfortable, overlooking the beautiful pool

the swimming pool/garden courtyard was lovely

breakfast started at 7 which was difficult when business meetings start at 8

we loved having so many delicious options for room service and drinks

daily breakfast wasn t great but sunday brunch was really good.

everything except breakfast.

the breakfast

spa was being remodeled so there was very noisy

spa facilities off the main reception

noisy at weekends nights. breakfast could be more generous.

advertised wifi which did not work and there was no breakfast or coffee which was also listed.

very good bed, great wifi

wifi in upper floors was weak

services didn't work well (weak water pressure from shower, hairdryer didn't work, wifi is weak and unstable

pet friendly low cost per dog

staff is nice , wifi is good

good wifi

perfect! wifi too!

room was in the second floor, difficult to get luggage and pets up

there is a very friendly bar opposite and we ate at a nearby restaurant tikua (which was excellent) when we

i guess we were there off season, restaurant, bar and spa were closed

the included parking is a good perk

hotel has no simming pool

problem is lack of parking space on a crowded street

nice pool

the pool looks a little sad, only two lounge chairs and it was hot

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

there is no parking, and booking.com said it had.

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

the breakfast was promptly served at the designated time, and it was really good and filling

que es pet friendly

the breakfast was also excellent -- delicious and beautifully presented

good wifi

location, staff, ac, shower and wifi work well

there was no wifi as a foreigner it is necessary to have a wifi.

wifi didn't work

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

wifi was not working properly

wifi was a bit slow on day one but got better the next days

strong wifi and hot shower

some work done while i was there including a zoom call so it was important for me to have good wifi and it worked

great central location. spotless clean. fast wifi.

if the hotel can provide the high quality wifi and parking location, it will be perfect.

the rooftop bar is lovely, they let us take our own wine to have with their food

the wifi was very good

wifi is not secure, and weak and slow

they were very busy and room service was a little slow but totally understandable

no wifi

and i think they lost one sock in the laundry

one more advice, if you can avoid it, do not have them do your laundry, they charge twice as much as any other

definitely the wifi. it was intermittent.

one of the worst wifi i ve had in life

the wifi was horrible , and the particular room we were in was very dark .

the wifi was very poor and kept switching off

wifi signal was weak in the room, but improved immensely at the seating area just outside the room

wifi. coffee

an additional breakfast options for example; scrambled eggs, breakfast sandwiches or breakfast burritos - i know

loved the breakfast and the sitting area outside our room, tierra

pity there is no breakfast, but enough restaurants on the side

pet-friendly, location

full of cracked concrete and paint the floor poor wifi for rooms a the back of hotel

great location in el centro, excellent wifi in room, spacious bedroom, lots of space, big comfortable bed,

got the room at the last floor junior suite number 302, big, clean very comfortable bed and good wifi

internet, no laundry service

breakfast was disappointing

bar open until 11 or 12

requested a bottle of champagne, but they only supplied a cheap sparkling white wine the is not room service

food was so delicious and the waitress (yvonne) so engaging, we ended up eating breakfast there everyday

the staff was very helpful. we appreciated the laundry service.

loved the shared kitchen area

never did understand to what extent guests can use the kitchen

wifi not the greatest

kitchen shared area exceptional

drinks snacks laundry bags should be replenished on daily basis

our mini bar fridge smelled like food, guess someone used it to store their lunch or something, but that

buffet breakfast, location, bar and service

the kids club was not available, but other than that it was a ver good stay.

comfy bed, great room service menu, a very pleasant night sleep

horrible wifi

no breakfast offered no coffee, kitchen closed

there is no room service

an excellent location easy walking distance to the major sites and loads of restaurants and shops wifi worked

wifi didn't work at the room, no water pressure at the sonk

we had many( wine glasses,wine,ice, laundry services , dining, etc)

they do not have kitchen service, or restaurant service

the wifi connecrion and the phone signal was not good at all in our room.

decent wifi

staff is courteous, their valet parking is great

the honor bar was a nice touch

only thing we did not like was breakfast

good location in centro. 24 hours staff on duty. spa on upper level. lots of patio space.

excellent location, very nice facilities, very helpful and friendly staff. pet friendly.

was fantastic owner could not have been more helpful loved the breakfast and even invited 2 friends on the last

the hotel provides a courtyard and excellent parking that makes it easy to meet friends and rides if needed in

were comfy hot water great wifi nice tables and chairs to sit outside with good music private parking great

at the front desk was very helpful beds were comfy hot water great wifi nice tables and chairs to sit outside

excellent location, free parking, spacious room, good value for money

hot water with good pressure, good wifi and daily service

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool is small but perfect for cooling off in the afternoon

we loved having the pool each day

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

the laundry schedule is only in working hours and they do not have irons for rent

i was initially worried about parking as they said it was available for compact cars only, and i drive an suv

early check in was allowed

the gym barely works, you need to be creative

free car parking under the hotel, which is handy

waiter in the restaurant and room service on a recurring basis was exceptionally rude and even used profanities

rooftop lounge and pool is impressive

breakfast everyday

rooftop bar was closed for all 3 nights we stayed.

excellent breakfast

parking was kind of difficult

breakfast -room service- delicious, super fast, we loved it!!!

the parking space is not enough and you might need to park your car on the street

no parking space miscommunication between staff

parking is really really small, everyone needed to get out of the car to check spaces and to make a

wifi on tv didn t work, pool closes too early and no free breakfast

room service was speedy and the i d say the food was comparable to any decent restaurant

my 5 year old son loved the heated pool

parking like all parking in mexico

wifi on tv didn t work, pool closes too early and no free breakfast

nice pool facilities but water cold

the gym can improve and the pool

room service for food was spotty.

gym and pool

i loved the pool and staff very nice!!!

wifi signal was functional

breakfast in the restaurant was good. dinner not as much so

good breakfast. good location for downtown querétaro.

location: near the historical center, good breakfast for the price.

parking was available

wifi was good and a simple breakfast is included. pruce was a little too high i think.

laundry service was not available but you could do laundry by yourself

breakfast was excellent, and all the staff were exceptional, fantastic laundry facilities

best hotel breakfast in the city!

i have rated it before, i just have to say that the buffet breakfast has considerably improved in my last stays

pool and breakfast

almost forgot, it was missing a laundry room too

staff were very friendly, the jacuzzi was clean and breakfast was nice

breakfast here is clearly very good as the restaurant was full when we left - we didn't have time

i liked the buffet for breakfast

breakfast was not the best, the windows in the room cant be open ( only a little from the down)

breakfast buffet included with room price and can order eggs and breakfast meats to your liking

pool and área outside was very nice to have lunch and let the kids enjoy the pool

facilities, breakfast, cleanliness...

the room is really good. breakfast and people.

breakfast a bit week that should be much better in a chain hotels. the rest is ok.

breakfast can be improved

the pool was awesome and the rooms were very clean

terrible wifi!!

was good the location and the pool was clean

location. free parking. good value. restaurants across the road

nice location and you can bring your pet. nuce bug garden and a warm pool.

room service

the restaurant also provides room service and poolside service (though didn't use either)

didn t have any rooms available, so i had to fix my hair, put on my make-up and dress up at the gym

have enough food from restaurant: ok, nothing to write home about river fountain: very fake room service: left

the pool was not in service

breakfast is bad, no taste and few options

great breakfast

pool was a bit dirty and unattended. beds could be better. pillows were awful.

wifi was good, room was clean, staff was great.

doing laundry is free and they even gave us detergent and fabric softener

laundry was free

comfortable, tv cable, inside of a mall with some options to eat, laundry, gym inside the hotel

i like that they have laundry that you can use, and give a one free laundry pod

laundry on site saves time and money

nice breakfast. lost an item and got it back

the breakfast was perfect to start the day!!!

smart wifi

the parking lot is tight and the bed sheets were dirty

the parking was underground very accessible breakfast was good and staff was very polite.

great staff , parking and pool. great value for our stay

the pool wasn t warm.

also, i didn't use the pool because it's located through a restaurant door with fogged glass midway from the

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

the breakfast offer instant coffee

breakfast, staff

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

breakfast included

the bed was comfy and the pool was a nice touch

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

pool temperature

great bed, big tv, secure parking lot, and friendly staff

wifi service was slow one day

great location, plenty of parking space and very friendly staff

very good breakfast

the breakfast wasn't as good as normally is,

they don't have room service

removed the breakfast like 5 minutes earlier and we weren't able to eat something there

the pool & the service of the personnel, they were very kind with my family.

also the pool need to be warm up because even at 2hpm it is really cold

comfortable accommodation with good parking and restaurant and bar

room was a little dirty there was even a roach the pool was also dirty, we didnt dive in because there was a

room service so slow, in front desk very slow to pay by credit card

pool is awesome, rooms very clean and modern decor.breakfast is full buffet highly recommend

staff were super friendly everything was new and clean breakfast each day was amazing

breakfast is ok, this travel in mexico is very good for me. thanks holiday inn.

great location super good and healthy breakfast staff was super firendly and helpful

you can use services (pool, bar, etc

found the policies with the use of the laundry machine a strange

30 in the morning on sunday in the hotel laundry room near our room

lovely historic building, great staff, fast wifi

facilities and rooms with huge meeting areas in the bar and restaurant

large room and better breakfast (buffet).