bad to pool wasn't open

$50 pet fee us a bit much

breakfast great

breakfast should be warmer

$50 dollar pet fee... i would have chozen a different location had i known

from the iron and ironing board, coffee maker and laundry facility

location, breakfast, room size, laundry

pool was clean, correct temp

due to covid gym was not available without appt and many people booked appt and wouldn t show up and the time

the pool was closed

it had a large laundry room so i could do laundry and full-size refrigerator, two burner stove top and a

it was good and had a laundry room with nice big rooms.

kitchen, large refrigerator and laundry was a plus

wifi was poor, pet room was lacking in quality

waited in parking lot and noticed people being checked in early

there were many, many families and kids, which i loved to see but did not want to wade through

for around $600 (2 nights) we got an entire studio, free breakfast and a snow

even the breakfast was good with lots of meals to choose from

sadly because pool was main attraction we couldn t get an hour on both days.

there was one lady working, bringing food back and forth from the kitchen, and to top it off, my boiled eggs

close but not too close to the laundry room

staff was nice laundry on site leaving

laundry was expensive and hard to find. no room service.

of space in room; adequate wi-fi to get work done; fairly quiet hallways; clean laundry room and operational

00 in quarters for the laundry room

they have a self laundry that is clean and reasonably priced

to ongoing construction had to walk 2 flights of stairs to laundry

the laundry room was clean and well equipped

laundry facilities were clean and well functioning too

laundry &

laundry is only card operated and several machines had errors with the card machine

i like the credit card laundry machines

staff were welcoming and very helpful both on check in and for other supports, laundry and gym which we both

clean and quiet. laundry convenient

laundry facility all dryers were full of clothes that were dried and dryers stopped by no one

a laundry is available in the 6th floor

the bar was a plus for a birthday weekend

we love the front desk staff! so friendly and helpful. the shuttle driver was very nice also

they made it easy with a shuttle late at night, and the hotel is literally right next to the airport

my favorite hotel in reno... love the full breakfast... healthy options.

we felt safe, as it is in a good location, and the pool and gym facilities were both great

shuttle service was great

gym open

no pet fee

amenities and bar drinks and food

room, excellent bed, good heating, good bathroom/shower, refrigerator, laundry, ironing possible in room, quiet

i found it very easy to take take a wrong turn when looking for the guest laundry

room located right by the cleaning staff office and laundry. they are loud

close to airport, laundry, food availability

the hotel had onsite restaurant, coffeeshop and laundry

there was a laundry room but we didnt have access to it

the breakfast area had a laundry sink in it so needless to say i didn t eat anything

no fitness room or laundry facilities as listed for amenities

retarded staff, one says bring me you laundry other says leave it in the room. retards

it should of never made it past the laundry

friendly and courteous staff. onsite laundry was a big help after our outdoor adventure week.

room was located next to the laundry room, electrical power supply that ran all night prohibiting my sister from

breakfast & laundry available

dryer needs fixing in laundry room.

laundry room out of order

the laundry and essentials kiosk are very handy to have on site

operated guest laundry, parking lot was very slippery on account of untreated ice underneath snow

the assigned room, hallways, elevator, laundry room, temporary breakfast room, pool, fitness room, and reception

laundry room washing machines don't take coins; one must download an

we couldn't spend more time and enjoy the facilities like the pool and fitness center also wish we could have

facilities were modern and clean. front desk staff was very helpful with laundry facilities.

the kitchenette was excellent

the ladies that were working on the breakfast area were really niceness and my kids really really loved everything

breakfast selection, including a variety of fruit, yogurt, juice, coffee, tea, cereal, muffins,

liked the number of options for breakfast.

one tiny trash can for the entire room and the laundry mat is across the street from the motel itself

laundry facilities was across the street and there wasn t a soap dispenser

fast wifi

quiet, clean, comfortable room. safe, well lit parking lot. great staff.

parking lot

laundry facilities were nice to have

there are also laundry facilities on the property

spacious modern room. good laundry facilities.

good laundry facilities if needed

on site laundry

was a little on the expensive side and the laundry facilities were very small and the dryer didnt really dry

room, bed, shower, pool, bistro, laundry room

location was great and staff was wonderful and they had laundry facilities

gym was the favorite 24 hrs and the restaurant also good

good lighting for parking. friendly staff. great bar for happy hour and morning coffee.

note: it was odd that the hotel didn't have a small laundry room like other hotels we've been to

smell of smoke from the casino area was the only drawback and i'm not exactly sure how or why that was considering

this hotel has got lot of amenities - casino, fun area for kids, heated pools, clean rooms

around indoor pool were set up with a table between each one

the spa was out of this world every one of your staff truly cares very personable

your laundry machines worked with credit card

i loved that young kids are free for the breakfast buffet

$50 for a pet fee - this was not disclosed at the time of booking

nice gym

pet friendly, very nice staff, good location, comfortable beds

the suit was very clean and spacious, the jacuzzi was amazing , breakfast was delicious as well.

breakfast was really yummy

there was no pet area on the property and they were short on blankets.

also the room was clean nicely furnished for a pet friendly room

they even serve breakfast in the morning

air conditioner was very loud, and i wished there were laundry facilities, would've appreciated that

wouldve liked laundry facilities....

i like being able to pre order my room service breakfast

from the hotel and casino being so beautiful, the staff were amazing

room service was amazing and the staff is super friendly

laundry room open 24 hours

of the room, noise from other rooms/people staying, cost of laundry/vending machines was

onsight laundry is a little expensive but always available

) they had a laundry room and vending machines with food snacks and beverages

pets, away from downtown, has laundry facility, really adheres to masking and distancing rules and covid

cam with no utensils in kitchen and i didn't even see anywhere you could borrow from the front desk some extended

kitchenware for kitchenette

did not have breakfast since the rooms have their own kitchen and i had a baby it was easier to eat in our room

the laundry mat downstairs.

location on the bottom floor next to parking,laundry,ice

the amount of laundry and vending machines were

i choose this property for its laundry service

the microwave in laundry room was broke couldn't cook

location, flexibility, kitchen, laundry, fridge, exercise room, staff

hallways are littered with sheets and garbage and the second floor by the laundry smells like something has

the experience was terrible and we spent 3 hours at a coin operated laundry trying to get the smoke smell out

of the property, it seems like people wait for us to come out of the room to come in and use the laundry area

the laundry room was handy

access to laundry for an extended business stay is a huge bonus

i appreciated having an on-site laundry that was clean

were next door to the laundry room room #122 they can only get a person to do laundry in the garaveshift hours

the front desk staff checked us in very quickly, we had free laundry, a great complimentary breakfast, and our

loved having the laundry facility available

not easy to eat breakfast in the deep sofas especially for kids.

breakfast and parking

read online that there was an airport shuttle

good breakfast with smoothies and so much listed and it was just enough variety to keep the kids happy

the breakfast was

staff was great walking distance to denny's, pool was nice its got a laundry room thats a plus.

laundry facilities were inadequate for the size of the hotel

really bad service, decor outdated, no adequate laundry service

could of had better laundry room

the no cash policy that requires guests to go the casino to get change for the coin operated laundry

friendly staff, pool, nearby river, away from noise

not a great area of town - have to walk about 5 minutes to a casino but scary at night

all the comforts. gym, riverfront, parking close to casinos, shops

all the comforts. gym, riverfront, parking close to casinos, shops

the bar was open past 10 pm, came back from a football game and wanted a drink, but bar was closed

and you can even do laundry

so thankful i could do a load of laundry

washing machine in the laundry room made our clothes stink really bad

convenience of doing laundry when we want

close to livestock centre laundry facilities

epg / sat thing, many channels scrambled or with weak signal lack of washing powered in guest laundry vending

no quarters to utilize laundry; couldn t assist with a fork or spoon from delivery service

there s also a small guest laundry which was useful

a laundry service would be nice. there is a washer and dryer available, but no service.

laundry facilities were out of service

i have been traveling for four days and there was nowhere to do my laundry.

towels and wash clothes had laundry soap reschedule in them

we had no wifi in the room

really comfortable beds; excellent room service; fantastic security

had no idea where the shuttle was picking up when the streets were blocked off for car show, sent us on a wild

no coin laundry on site

staff was excellent as they responded quickly with our request for extra pillows and plastic laundry bags

also, until i checked out, nobody informed me a laundry service was included in the price

bathroom area was small but clean and extra towels and laundry bags would be nice

laundry at out front door when we checked in

to be cleaner - the furniture to be in better quality - the elevators working correctly - the laundry to be

construction, no where to park, noisy, paying a resort fee is ridiculous, when there isn't even a laundry room

blanket in the room, cause the ac was cold, and they don't supply large bags anymore for dirty laundry

parking was a little tough but nothing that wasn't expected

functional kitchen, comfortable beds

however, the pool, hot tub, and fitness center were unavailable for the first three days and only open in the

pool still no open no housekeeper guy the managerment is really disaster telling me they have

excellent for everything, including breakfast, beds and bathroom.

so clean and the staff was amazing. breakfast was fresh and high quality. location great!

clean and beautiful. breakfast was very good.

took advantage of laundry facilities

the kids enjoyed the pool, while we were glad we could get some laundry done

room was a haven at the end of our busy days--too busy to use pool or gym

it took them all of 15 min to get it ready and they called us (we went across parking lot to starbucks) to let

free breakfast and pool/hot tub is always a plus

included a laundry room but not for free

they took good precautions re covid appreciated the full frig and laundry

staff, clean room, strong wifi, and right off highway

so the nice kitchen set up was sort of useless

nice you have a fully equipped kitchen

when i arrived i asked for a laundry room and the receptionist told me they have one and

prices aren t bad and has a snack bar

i love the parking. the casino is easy to navigate! i will never stay anywhere again!!!!

kinda bummed the kids didn't get to check out the carousel but we were busy enough on visiting surrounding

pet fee was to high.

the laundry room was great for guests

door locked to the lobby area at 9:00 pm to 7:00 am, no access to ice machine or laundry machines

very clean! nice pool!

easy access, clean, friendly staff, bar and grill/cafe in the building.

are safety precautions and we think these should be extended throughout the hotel - possibly a bar to hold or

the pool was not available

big roim, good gym, nice sevice.

they have laundry facilities that are also very clean

had clean kitchenette. free coffee and tea. self laundry clean and enough for all guest usage.

it was super clean, friendly staffs, plenty of parking space and the laundry room was a nice touch

guest laundry

the unexpected touches like the full-size fridge, the hair dryer, the laundry basket & laundry facilities, and

room i was given too noise, i was first floor near the laundry room and staff supply room, kids were running

it was miserable and we had to cut our stay short because the kids were so upset

parking was sketchy at night in the back. a female by herself like me not feeling safe.

it was miserable and we had to cut our stay short because the kids were so upset

size of the room was good enough for family with 3 kids, and clean

it was also convenient to have a laundry machine in the room

nice kitchen area including everything you'd need

staff was friendly, nice to have kitchen for quick breakfast, clean, nice bathrooms

new kitchen, layout, nice bathrooms, nice fireplace

the room was nice. kitchen is great. beds comfy. nice patio.

the absence of a proper room service breakfast option is a real shortcoming

there for one night, and unable to use the resort facilities, which were described to me as the gym and the pool

wonderful location. great for kids

that we had a dog at the time of reserving the room, and without advance notice of the actual pet fee, we were

place was perfect if you have kids and pets

laundry facilities staff was friendly

the breakfast was quite good, and so was the coffee also had a handy laundry.

the staff was friendly. there were guest laundry facilities.

laundry room very clean and commercial, priced reasonable, bed was good size and comfortable,

i did my laundry, had breakfast

downfall was that there was some kind of kids baseball tournament in the area i assume

the rooms were clean and the beds were very comfy. loved our spa bath!!

breakfast included + free parking, the casino grill was very good value

wifi was very good

also i asked for a view of mountains and i got a room looking at the parking lot and too near the smoke filled

ice machine area & laundry room washer & dryer had not been wiped down or disinfected and the floors needed

queen quiet laundry facilities

pool not available

kids riding bikes an scooters outside my door at 9:30 at night.

staff was friendly and helpful and the place is pet friendly.

the laundry room for washing travel clothes was located in another property building nearby

laundry room on the premises

breakfast was so so, and the laundry facilities need work

men busy fixing things, parking lot was fresh striped, new benches to sit on outside, a clean laundry room to

the laundry facility was a bit of a walk as well

everywhere, dirty washcloths and laundry in room, rugs dirty and smelly, very very worn out ripped and wrinkled

had to do laundry right

the stay was ok until the next morning we found out pet feces on the floor

friendly staff, newly refurbished and good parking

plus the wifi worked great

laundry facilities are great

had issues with the laundry service, the dryer was not functioning and we were a little disappointed

while i have never personally used it, there are on-site laundry facilities if you need to do a load of laundry

laundry facilities on site, very convenient location. most of staff was very pleasant.

nice and clean. good staff. laundry options which was perfect for after our long hikes

very limited breakfast items. marginally continental style. no laundry facility

laundry room would have been nice

no bag for laundry

no laundry room for guest

no laundry facility

the pool

my granddaughter liked the pool

no room service during our 4 night stay

we did not use the pool but it looked very nice and there were comfortable gazebos outside for conversation

it would also be great to see a microwave above the little alcove that is the kitchenette