laundry by front door

laundry room is located right at entrance spewing heat into tiny lobby

the shower curtain ws held up by laundry clothespins and the window was broken

there was a fight in the parking lot

older facility and carpets needed cleaning, but pet friendly facilities are very limited.

i expected a bigger room for a family. i was across from the laundry room on the basement floor.

only person working was doing a great job, checking people in, making changes, doing laundry, all with a smile

was broken pool and lounge are were dirty laundry machine was left in the middle of the hall room wasn t

it was clean. the night guy was helpful with the laundry facilities and pleasant

had to request soap at the front desk and they only had one bar available, which they happily gave us

breakfast was great.

it would be nice if you had some adult only time for the pool, maybe in the evening

pool, the area of could have been cleaner and it was over 90 degrees in the area

lack of hot tub, lighting in bathrooms, unlocked exterior pool door,

breakfast was great. location was perfect for what we needed. had lots of business around us.

laundry/vending machine room was very dirty and because there was only one set of washer/dryer

i liked that it had a laundry area

the continental breakfast was good. the laundry facility was a welcome addition.

so the entrance and the laundry area had a very strong smell

the hotel was inexpensive and close to shopping. the hotel had laundry facilities available.

rooms were good, breakfast was quite extensive with cheese omlettes, waffles and everything in between

hotel is one of the best i and my kids stayed inn.

kids enjoyed the pool. room was spacious and large enough.

food was good and my kids had fun

friendly staff,clean rooms & pool area. late check out

in early and was given a room at far end of building, noise from ice machine and peoples doing laundry early

pool was cold

hotel is so clean and staff is amazing !! nice pool and wonderful gym.

cold pool

staff was very friendly and helpful. breakfast was good

lots of people hanging out in the parking lot at all hours.

close to family, ample parking and early check in wasn't a problem

everything was clean. parking was good. it was affordable.

parking was easy

staff was awesome and allowed us early check in for bowling tournament, then came up to room and fixed tv in

machines didn t work laundry room filthy, breakfast was a joke, juice machine didn t work, toaster didn

pool and breakfast

pool and breakfast

fast wifi

parking lot in back could use a little work , lawn in back was great

air conditioning in the elevator, stairs or hallways ice machine out of order laundry rm locked hot tub out of

last visitor) there were not enough face towels and we were told they only had one person to do laundry

the space. the laundry room.

room was right across from their laundry room

laundry room is terrible

no secure wifi for people that work.

the hotel is staff were welcoming, the location was perfect, and parking is extremely convenient

pool

great staff and service, convenient parking and location

were loud kids & teenagers everywhere with no adult supervision, not many people wearing masks, called front

they had coin laundry machines and dryers which was much needed after a couple of days at the beach

the wifi was easy and fast to use

would like to see more higher end finishes in bathroom and kitchen area

kitchen with full fridge and sink was much appreciated

we had a very sweet cleaning lady check with us to see if we needed room service on our second day

other facilities like ice vending machine, guest laundry etc

the soap dispenser was empty at the laundry and she refused to help with that

the door was propped open so you could see it and what looked like a laundry shoot every

bathroom had a weird smell, similar to when you leave laundry in the washer too long, but dry it anyway

the room was a good size and very clean. good guest laundry facilities.

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

i could open the window, laundry facility on site, close to shopping and entertainment

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

pool no laundry facilities

the laundry room was clean and the cleaning ladies was bleary wonderdul.

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

comfortable bed and nice staff. the free breakfast was good.

the staff was friendly and amenities such as pool and gym were available

breakfast breakfast could ve been better scrambled eggs sausage bacon hashbrowns toast would ve

the breakfast was really good, although i wish some of the breakfast items were labeled

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

breakfast is good

and my kids (who were asleep) got blamed for being too loud after hours

nice clean room, safe area, very friendly and helpful staff, good breakfast.

close to our wedding and had a pool and free breaskfast

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

maybe just extending breakfast to 10:30 a.m. other than that it was great.

the pool is too small and had entirely too much chlorine in it. no hot tub.

breakfast was wonderful, rooms are clean and smelled great, easy to get to, pool was fun for the kids

the breakfast, staff, and room

close to downtown, shopping , food etc if needed. parking no problem

the breakfast bar was well done

breakfast was really good

the pool was nice and warm and the breakfast options were pretty extensive

fix the pool

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

laundry service was broken and only available 1 w/d with a line a mile long every day

also having the laundry readily available

room was very cozy and there was many facilities to use like the pool/gym

pool is open via reservation which is so much better than just being closed (covid restrictions)

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

it sounds like a laundry room is near by which makes no sense being on the 6th floor

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a

no closet! no plastic laundry bag

no laundry no breakfast no coffee anvil

no laundry facilities.

not like that there was no laundry facility for guests who wanted to go swimming

lot of parking

staff very friendly. enjoyed elevator access straight into parking lot.

bonus to have laundry facility on site too

went to sports bar connected to the hotel, food and staff there were also very good

breakfast was delicious and had tons of options, pool and hot tub area was wonderful, staff was friendly and

loved having a gym room, it exceed my expectations

incredible breakfast and happy hour. great room- comfy, super clean, appealing.

wifi & tv on a dish, so internet & programming would fade in & out

more options for continental breakfast

the company provide a shuttle service

breakfast was included in the $10 per night upgrade, tax and tip not included

put all my anxiety at ease by letting us know of road closures, and their shuttle service was fantastic

totally bummed out the kids as they woke up early to go swimming before we checked out and couldn’t

it had a nice pool and hot tub

pool, fitness center, and room service were not available, yet i still paid the same price as usual

clean rooms and hotel. pool was nice. room service was fast.

ordered room service for 1 adult and 3 kids and it cost $105 plus tip for

was able to get into the room, early check in, which was a blessing

bat and restaurant close to early. room service overpriced for mediocre meal.

also, when we had ordered room service, we left our tray outisde of our room as instructed at 5:30 pm

upset that the pool and spa wasn't open

did not pay for wifi

was fantastic, the bed was comfortable and there is laundry for the guests

comfortable beds, full kitchen, plenty of space

complimentary breakfast

cleanliness and the staff was willing to assist with breakfast needs.

our stay was amazing. the hotel is clean and pleasant. nice pool and amazing rooms.

hotels allow adult only access to the pool area, it's a really nice perk to have a nice perk for naturally

found a dirty wet washcloth and used bar of soap in our shower.

the parking lot of complicated to get to. there was just a shower, no bathtub for the kids.

parking fee, bar hours (closed after concert and would have like to have one drink to settle after concert at

there were massive hair balls floating in the pool- that's gross!!

breakfast was a little overpriced for what was offered

we loved the bar and lounge area

having to pay for parking, the continental breakfast, and even the coffee.

super nice bar by the lobby with really good food

breakfast should be complimentary with how much the room was

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

laundry facilities were nice

bed, great bathroom and decor, excellent tv with all of the pay channels available, breakfast was plentiful and

loved the pool and hot-tub

pool area was really nice and the hot tub was amazing

no laundry facilities & parking was expensive but it is downtown

no room service

third room was right next to the gym and we were awoken both mornings at 6 am to dumbbells being slammed on

fantastic location, reasonable parking prices (including in/out of the ramp), knoop the rooftop bar was fantastic

was a quick getaway for my wife and i without our kids

all areas of the hotel were exceptionally clean, even the laundry and pool area

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our

love the extensive breakfast and clean laundry

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

there were always people carrying baskets of laundry to other floors

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

there were always people carrying baskets of laundry to other floors

the laundry carts and room cleaners carts were very old, shabby, and very dirty

it says online that the place has free wifi and it doesn't not, you pay

was conveniently located near a bus stop so i could ride downtown without having to pay parking

i was not given the wifi

had to beg for wifi password

and leaving all night, you can plainly see the prostitutes making deals with others in the parking lot

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

good location , breakfast was good , clean and friendly staff

see above-no view from balcony, just parking lot and pavement everywhere you look!

seriously watched drug deal in parking lot

pricing, indoor pool, breakfast

wifi was bad

parking lot was not plowed so no where to park except far away

the king size spa tub room

the spa tub

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

there's a laundry facility on st as well as a pool and spa

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

they let a parent with a motorhome park in the parking lot directly in front of our truck

there is even a sports bar across the parking lot

the pool towels were more like gym towels

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

lightbulbs in kitchen ceiling were out making it hard to see

wifi would not connect and that really disappointed me

the room had lots of holes no ice machines. parking was expensive

only thing i could see needed improvement was snow removal in the parking lot

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

the space and separation of rooms, fireplace.24-hr hot chocolate and coffee and overall comfort.

loved having a two bedroom suite with kitchen (oven,full size fridge dishwasher and microwave) and living room

fireplace worked once but then wouldn't turn on again

my kids had a great time in the pool!!

it was ok breakfast was not great the fitness room was missing lots of weights

there were usb charging stations for the kids stuff

clean room, friendly staff, clean indoor facilities, comfortable bed, wifi was good and location was off main

getting into parking lot was a bit confusing, only one way in and one way out (same way) for this hotel and the

loved the complimentary laundry facilities

the free laundry machines and mini gym were a bonus

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

laundry facilities were out of order and our keys stopped working several times

dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

the free shuttle to/from the airport

called after i booked the room about the shuttle, they said the would pick me up the shuttle runs that late

so i could not use business center, eat breakfast, or use gym

extra room was great; very clean; nice laundry facilities

the pool and laundry room were closed due to renovations.

the breakfast was actually good

pool was fun and hot tub wonderful

this allowed for more time for the kids to spend with their grandparents, that s priceless

also, they couldn t make change at the desk or have a quarters machine for the laundry

they didn't have a change machine nor did they carry change for laundry or vending

clean room, large tv with lots of channels, clean laundry room, outside seating.

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

self laundry free of charge.

i was glad there was a guest laundry room but i had to fix the dryer vent because it came off and made the room

hotel was old, outdated, had mold in the bathroom, burns on the bedside table, people's laundry hanging outside

it took a long time to find because the maid put it in the laundry room and nobody knew

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty

they had guest laundry service

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

the grandbabies loved the pool area and the free breakfast

4 different pools, great breakfast, kids ate free. water park for kids

plenty of free parking

laundry

there fire was in the laundry

didn't have change to use laundry

laundry facility didn't work except washer

laundry takes only quarters but no change machine on site and front desk does not make change

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

clean rooms, friendly staff, great pool (althought extremely busy) breakfast is also hot and wonderful

friendly staff, clean, spacious rooms, awesome free happy hour and a hot breakfast

the pet policy is certainly not pet friendly.

in the morning you feel the bed vibrating from the laundry room

shuttle to airport starts running at 4am

they had an airport shuttle and the beds were nice.

the wifi wouldn't work correctly. i wasn't able to connect to it

the pool was freezing and there were never towels at at the pool

bonus: free laundry machines in second floor, just bring detergent and

location, room size, gym and laundry access, comfortable

the convenience of the laundry room.

kitchenette free laundry staffing specially the gm

luv that kitchen and free laundry

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

public spaces were immaculate and breakfast was sufficient

breakfast was good and provided in a creative single serve safe way to accommodate the pandemic

kids running thru the halls

the room essentially had a full kitchen

breakfast and pool were good.

the pool area was also nice and enjoyable for the kids

friendly staff, nice pool, and a decent selection for breakfast

the staff food and the pool

breakfast was good

the location, the room, the pool it was all beautiful

i enjoyed the friendly staff and my kids enjoyed the pool

there was no parking at night

gym was ok and clean also

spacious room clean. pet friendly

pool area was clean and cozy

pool and bar wasn t open

wall outside near the parking lot was not safe for kids to play in the grass area

the breakfast was excellent

due to the situation there was no pool open, no breakfast served and the gym room was closed

example; no laundry because washer was not working

night and early morning, found out as we were leaving, we were a couple of doors down from the laundry room on

laundry costed $10

the dirty laundry room.getting the room cleaned took all day.

was there for 11 days, i needed to use the laundry

the pool, fire pit, grills and laundry are a plus

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

laundry facilities were great

laundry, kitchenette, and full size fridge also the grills outside

the rooms are very spacious and free laundry

the laundry machine could have been cleaner.

the staff, room and breakfast were amazing

i like this motel it is nice and they have breakfast and a pool

parking very tight

rates,pool,cleaniess

easy access to room and laundry facilities

was really happy to have french toast at breakfast

the tv was my fav. the breakfast was bomb. staff is very respectful and kind.

it was a shame the pool was not open

wifi connection didn't work ,the sauna was not working and the pool was a bit colder than the

that it was a hassle to get change to use the laundry facilities.

no change machine for laundry and the front desk will not sell you quarters

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

i asked for early check in and late check out and got it with no problem

pool was cold in my opinion, child and husband were okay with it