literally placed us right beside the laundry room and hotel office so the staff hung outside our room and smoked

it was a gas detector in laundry room that needed a battery backup

wifi speeds, but it is a motel so it was to be expected

breakfast with waffles etc..

drive up to the room and wheelchair parking right in front of our room thank you to the gentleman at reception

at 3 pm check in all the laundry carts were still lined in the hallways

indoor pool & hot tub

the pool broke one day and we missed that but that was the only thing.

location cleanliness and that we received full breakfast and pool was great as well

heated pool, hot breakfast, and clean rooms made the experience relaxing and the breathtaking views at the top

friendly staff, super clean, indoor pool was great for the days when they weather was terrible, breakfast was

all of the staff from the front desk to the kitchen staff to the housekeeping were really nice

only suggestion is to designate a whole floor that has no pets ever allowed

cleanliness. friendliness. quiet rooms. pool hours.

clean, the suite was huge, beds were decent, great breakfast, nice heated pool, well lit parking

laundry room had an auto-lock that i did not know about -- locking the door at 11:00-ish pm each

pleasant suite; very helpful staff. variety of choices for breakfast.

great parking spots

the hotel was clean, the hours for food and the pool were great

breakfast was great

we never could get wifi to connect to our phones or tablets.

comfy beds, clean room, friendly staff. breakfast was good considering covid-19 restrictions.

need a gym in the building. breakfast food is not appealing.

it, it just was an inconvenience and i would have liked to have a connecting door with my young kids- for safety

the breakfast options were great

breakfast was good.

the breakfast was amazing, the location was great, and there were plenty of places to eat out at and

very clean, pleasant staff, good breakfast options - amazing water pressure in shower.

my rental car was scratched in the parking lot.

decided to stay at this hotel for the pool and location

a little noisy from adjoining room. we were across hall from laundry.

laundry at facility was a huge bonus.

we were located right beside the laundry room, so it was super loud and in the morning you can hear every piece

we stayed there because it was advertised that they had guest laundry but there was no washer so we washed a

no operable dryer in guest laundry room

sure if room 318 is close to the laundry or something but it was extremely humid in there

the balcony overlooked the back of the hotel and kitchen and was so loud with the whirring of machines i couldn

the bar and restaurant on site were amazing as well with great food

super clean, great staff, great bartender, friendly! hot water, cold air, good parking

location is good between boone & blowing rock fireplace comfortable bed

it had a guest laundry and self serve hot breakfast

friendly staff, clean and have convenient laundry room

i loved everything about the place, they have laundry room that is very reasonable and the staff are all very

guest laundry was out of order, so we were able to use the washer/dryer at their sister hotel opposite,

our room was next to the laundry/housekeepers space and that was a little noisy but not at night

of parking & bathroom configuration, laundry not working and had a note to walk over to the hotel next door to

and the laundry was operational

laundry room didn t work , waffle machine didn t work , breakfast options were bad

no room service for multiple night stays.

close parking and very accommodative with their check in/out times

strong smell of chlorine in pool room

i was told to take a picture of the menu while in the lobby/ bar area

comfortable hotel. the small fitness room is better than most. great location.

the parking spaces were tiny.

pool too small

gym and laundry are closed due to covid

we have two kids who were able to eat for free which was a great value

we have two kids who were able to eat for free which was a great value

pool and hot tub not working

easy parking

spacious suite and free breakfast. laundry on site is also good.

the laundry manager had an attitude about a late check out.

carts (8) of them with dirty laundry sat outside our room for over 8 hours

parking can be tricky.

spacious room and great pool.

i did not use the workout room or the guest laundry, but i was happy to see them there

some attention needs to taken in the laundry room. it was not clean

was a lot of young kids in the parking lot drinking and being loud, but that s not the hotel s responsibility

favorite part of staying at this brand is the wonderful breakfast they offer

pool, gym

don t book rooms on the 2nd floor that look out to the parking area, besides not being renovated the view is

the cozy ambiance you would expect, no noise insulation, lake view i paid for is ruined by the parking lot

view and specified not on the 1st floor and you see the lake but with a pretty large view of the parking lot,

the bar area was good but not the best service.

good location for surrounding activities. helpful staff. pool was nice.

the pool especially around the back end there were black spots, guessing it was old goose poop which

the spa was perfect

it was super clean and the kids loved the pool, their first time going to the pool in the winter lol

restaurant was closed for renovations, no room service, poor communication

and we had the chance to enjoy the spa and restaurant, too

better fruit. softer and less frozen. no clock in room. larger tv. no laundry bag

boxed breakfast carpet cleanliness no laundry facility

for instance, we had to go to a completely other building to use the laundry

they have a laundry room too just in case

the elevator did not work or laundry soap dispenser

we were counting on their laundry service but they didn't have one

very small room and bathroom along with very inconsistent wifi.

pet friendly but the pet

she even upgraded us to a room with a fireplace

loved gas fireplace and proprietors. comfy bed and jetted tub was nice

was placed in a room next to the hotel's laundry facility (for the cleaning staff, not the guests) and the driers

new room located us across from the ice machine and laundry - lots of noise, did not sleep well at all

very clean. fitness room was very nice - everything worked in there.

breakfast did not appeal to me

the kids loved the pool an so did i

the wifi really was not available most of the time we were there

also we needed a room that was pet friendly that was honored as well

having pets will lead to fleas n other insects in the rooms

not realize it was a pet friendly motel that didn t have rooms that were not set aside for no pets

tv worked, wifi worked