and wifi is not clear

breakfast, dinner was good

laundry service wasn t on time

to run according to regulations and all activities need to be planned ahead like reserving the pool or dinner,

the new bar above the spa is a good addition during holiday weekends

breakfast very heavy nothing lite like oatmeal granola or more fruit

lots of mosquitos in the area, everything is far and is not convenient if you travel with kids

- the pools and beach we are also quite good - the kids club activities were awesome for our 6 and 3

golf course

third day when more people arrived quality dropped exponentially specially on the pool bar and room service

staff was very kind specially at the reception and for room service

as an example there was no room service menu available in the room so when trying to order i was often told

older lady at the breakfast

breakfast every day was the same, people need variation

staff was very nice and helpful pool was very nice

the hotel was clean, the pool was good.

breakfast, personal, location, too poor by thia price.

the breakfast was great, the ac was cool, the bed was comfortable and we couldn't have asked for more

we used the service of laundry - it was expensive

room was really nice and the staff service impeccable, i asked for a laundry service and it was done on record

only get wifi in the reception area and the rooms, other than that theres no wifi in the second pool or the

the spa though is not taken care of locks/doors broken no toilet paper in any bathroom

also, you guys need to invest a bit more in the gym

the swimming pool is too small, they don't hace a proper spa service

didn't like the drink menu at the bar by the swimming pool area

kids and the entire family had a great time in the pool

in addition there's a small gym, which is nice if you wanna move a bit

the gym was flooded and no access when we arrived

in the lobby bar there re music groups every night but the long pauses and the ambiance make it dull

night, december 21, wanted to order room service but no one answered the telephone after multiple attempts

the water in the pool was too cold, only few people swam in it), amazing rooftop jacuzzis, good gym, nice

also when to the parking to pick up my car and there was water every where and a really bad smell for days

very friendly and helpful the location is very convenient for the beach the activities for the kids were very

don t use plastic material to wrap or protect clothes sent to laundry.

kids had a ball

nice pool on the roof, ammenities was perfect and all people very charm and kind

need some love and upgrade asap, specially the ones at the casa de playa ( kids pool/playground and the pool

service pool

it s on the beach with multiple swimming pools and just a $3 taxi ride to cartagena old town

feel always as in my home for example i eat a few at nights and room service people try to fix something for me

hotel area is huge with 7 different swimming pools including a kids pool area with slides and water features

service 2 ) lots of things to do (also for children) 5 swimming pools / tennis / ping pong / mini golf / children

the kids' play area was great for our little one to move around on non-hard floors

they then tried to further charge a daily laundry fee; never heard of this before

had a small shopping bag of laundry done and did not ask the cost

i asked for laundry service

breakfast was good and cleanliness

had parking spot, although, it was clean and nice, the bedroom was beautiful, the view at the 8th floor

smallish room but a good bed and airconditon and wifi worked well

the wifi didn't work well at all. the pillows were horrible.

good wifi and clean

no parking.

staff was nice and laundry service very fast and good

the spa part of the hotel is literally just a dirty jacuzzi plonked in the middle of the communal

location near airport in a quiet street, super nice staff, free wifi, tea and coffee all day

clean bedding and bathroom, and they have a lovely and sweet black cat that i was able to pet

my boyfriend had broke his leg and they were so accommodating, even bringing us breakfast in bed

the wifi connection could be better

do not do laundry here

they also did not have a laundry service

the pool was quite refreshing after coming back from the heat

they have a pool which is not a given in the area

the hotel also comprises a small parking space in front of the hotel, and they let me park under the terrace,

the breakfast was light and exactly what we needed

nice breakfast in the morning

room service was offered every day at flexible hours as well as separate sets of towels for the

hotel facilities were very clean and beautiful with plants and pool area

breakfast was amazing

literally twice tried to charge me for things i paid in cash, tried to charge me for laundry

laundry service is missing

to getsemani or san diego- the food is great, great breakfast buffet and drinks, they even have laundry service

we needed laundry

excellent location and sea views. very kind staff and great swimming pool.

great and reliable laundry service; very friendly staff

had a problem with laundry services

opened the door early in the morning asking if we had any laundry to be done found it intrusive and

options for breakfast, clean and comfortable installations. easy to get to bocagrande and

had a limited menu with excellent food but not as many options as the room service menu

although they offer laundry service it is very difficult to get it, it seems that the front desk guys don't want

i would also have liked to have a laundry facility

they overcharged me for my stay and my laundry service cost hundreds of dollars! why!?

laundry service is overpriced

the towels was very damaged and old and the parking was so far to the building hotel

we also got our laundry done whilst there which was great

good wifi

breakfast was great

wifi didn't work in the room

no pool

did laundry here

they have the option for laundry, but

there is a nice open courtyard in the middle of the hotel, where the wifi is very good

additionally, the wifi connection was very poor and unreliable, making it difficult to use even basic internet

wifi was excellent

good kitchen

or getsemani but of course you could grab a cab to be faster :) simple apartment, you can use the kitchen as

pool music a bit too clubby by 3pm so hard to relax

the pool is awesome

great breakfast!

breakfast was delicious with colombian and international options

handy rooftop pool, walkable to old town, good breakfast

right down the street with a beautiful breakfast and refreshing pool

you can use the santa clara facilities where you have a swimming pool, spa, gym, jacuzzi, bar and more

you can use the santa clara facilities where you have a swimming pool, spa, gym, jacuzzi, bar and more

great location, good service, attached to sofitel hotel, breakfast excellent!!

breakfast was at sofitel santa clara and it was another asset was that we were allowed to use pool at santa

lost a shirt in the laundry

the breakfast was great

staff very helpful, breakfast delicious and great facilities : pool, roof terrace, chilled water

i loved the location, the staff was very friendly and the breakfast amazing!

small pool

breakfast buffet quality declined a bit

the kids club is great as a place for the kids to hang out

location, the beauty of the premises, the incredibly friendly staff, the breakfast spread, the perfectly

room service didn t replace shampoos and soap.

music from the pool and the pool bar was way too loud late at night and also early in the morning

* the swimming pool is quite small and located right at the entrance of the hotel, so it doesn t really feel

the pool didn t look the cleanest hence i only sunbathed

is a recently renovated hotel that doesn t have breakfast or dining available yet, but i can t wait to come

believe this is a new hotel and as a result, they don't yet have a breakfast service

in room was dirty and no room clean during stay (only 2 nights) - basic continental breakfast would be a plus

2 luggage racks, laundry line in the shower, stocked mini fridge

the restaurants close at 11pm, there's no room service after that hour.

wifi in our room wasn t working so we had to go downstairs by the restaurant to use the wifi

the breakfast was amazing as well

the roof top pool and restaurant, most comfortable bed, location, style and above all the fantastic people who

you couldn t fit 2 suitcases in the room - in the morning you could hear the people at the pool talking like

no hot water, wifi went out, no elevator, doors did not feel secure.

are rather thin, therefore it was especially hard to sleep as some guests were really loud at the pool

one of the highlights was the rooftop pool, which was absolutely amazing and a perfect place to relax after

the rooms are not very well soundproofed, so when people were talking around the pool, it could be heard clearly

the rooftop with the pool it's a must have, as an overall i would say 10/10

our stay extra special, catering to all of our food & drink requests whilst enjoying the rooftop pool

the rooftop terrace and bar was a great place to have dinner and a drink (jose mixed us a couple of mean

wifi was great

roof bar with pool and great views of the city and fortress was a big bonus

in the room there are a lot of amenities: a rope for drying laundry, an adapter, a quality dryer, bathrobes,

laundry of our clothes wasn t great

there was no laundry service offered however beer and laundry was only a short walk away offering a great

the beds at the swimming pool need to be clean up better. that's my only comment.

pool in the third floor!

it is actually alright , just keep your eyes opened well worth for the money it cost and the laundry service

the laundry is literally next door and they provide excellent service

this is not a luxury hotel, however the service (front desk, proximity of laundry) is good and the people are

the laundry connected to the hotel was very helpful and delivered my clothes to the reception

beside that in a very central place, with an affordable laundry beside to it

bed could be more comfortable, pillows as well. during my stay wifi didn't work

beautiful breakfast location with view over cartagena

no pool or hot tub. no bar at night time.

only thing i missed was a pool given the heat in the city and the bathroom was a little tiny and therefore

wifi was fine and the location was good, but so would anything be inside the city walls

property is beautiful, has a decent pool upstairs, ice, cold air conditioning, and everything you need for a

great location, lovely staff and we loved the rooftop terrace with the small pool

great location!!! excepcional breakfast

the staff is very friendly and the breakfast is great

in the historic centre of cartagena, this beautiful hotel has a very good breakfast, awesome pool and the staff

also the pool is amazing, it was nice to be able to relax after a day walking around the

loved the rooftop pool and views, hotel interior gardens and courtyards are very relaxing, spa staff very nice

rooftop pool and bar are amazing

wifi was strong and worked perfectly throughout the property

rooftop pool is a plus

i think the facility needs a laundry to meet all traveler s expectations

also wifi sucks except by

breakfast was amazing, great value for money in catagena.

amazing location nice staff good breakfast comfy bed good wifi

excellent location, beautiful hotel! great breakfast and friendly staff.

the food is delicious and the pool is wonderful at the end of the day

fabulous breakfast

the pool has a cool vibe and the sauna with its eucalyptus leaves is just so relaxing

pool bar wasn t open, sauna not in service

clean, spacious bathroom, central and safe location, incredible staff, included breakfast which was

they stored our bags before and after check in and arranged laundry for us

we also got laundry done which was returned to us the same day for a fair price

the lower level room is loud you can hear the staff in the laundry room early in the morning

wifi didn t work after first day but was a minor matter as we had roaming

swimmng pool

gorgeous view from the rooftop patio and lovely refreshing pool

wifi in our room was very spotty so we had to go to the pool or the courtyard to use it reliably

and varied breakfast all served with a smile

poor wifi in rooms

the breakfast is amazing

breakfast was provided daily

room, satellite tv, fridge, location in old town, plenty of shelves and wardrobe space, light breakfast to start

the room service is good

very poor wifi, in our room it didn't work

not airconditioning in the kitchen/living.

staff offered a laundry service, but ended up never cleaning our clothes - we chased countless times the

the pool was an excellent place to escape the heat

room was small but well appointed. small roof top pool was not available for part of our stay.

the breakfast is very nice

the breakfast was great, the staff very helpful and friendly, the location was great