ivonne was wonderful because she handled a situation we had with laundry service with respect and integrity

some people at the bar in the pool area seemed a bit upset or angry

luisa from front desk and the guy that works the coffee bar during the day really really made my stay even more

wifi complicate accesss and no find air control, all was nice.

loved that room service was included

the room very spacious

loved the pool side

linda vista al mar y excelente room service

it has four restaurants, four bars (two by the pools), four pools, a gym, a spa, and a private beach

staff made it hard to book a spa appointment and ended up leaving without going to the spa

full if screaming kids

it has a nice pool (a bit dirty when we arrived though)

loud music at the pool till 10 pm

poor wifi inside room

friendky and helpfull owners, great breakfast, nice pool whole day coffee

laundry service is insanely expensive!!!

the prices to send out laundry were completely ridiculous, five dollars per clothing item, (t-shirt five dollars

no laundry, room service, pool bar, restaurant, bar, nothing

on doors and entered our room at 10:00am, while we were still inside and sleeping, to check for laundry, waking

the website stated breakfast, lunch, and room service from the in-house restaurant, and dinner and room service

she wanted me to pay for a dirty white handtowel that could easily be washed and cleaned with laundry soap and

wifi requires annoying logins.

we visited during covid season, breakfast was not good, but we understand because of the current pandemic

the wifi was extremely spotty

breakfast was better when it was at the restaurant next door.

staff were very helpful, doing our laundry within a couple of hours as we were on a tight schedule

wifi

pet friendly, clean, comfortable, beautiful, good location... quiet...

there are 2 restaurants nearby, country kitchen (organic fresh food), it has a bar & blues band on

there are 2 restaurants nearby, country kitchen (organic fresh food), it has a bar & blues band on

is a bar across the street that is extremely loud at night

stunning rooms. amazing breakfast. brilliant location. beautiful rooftop bar / restaurant.

the rooftop bar is very nice with a great view

the staff were all super friendly and helpful and the rooftop bar and restaurant was nice as well

room was spacious. room service great

the gym is not well equipped and the pool is small with very little

rooms 302 and 307 302 had great view of plaza good breakfast

rooftop pool and library

the room was spacious and well appointed, great rooftop pool amazing breakfast!!!

made a special request to the chef and they had it for me the following morning for breakfast.

laundry prices expensive

the laundry we used was quick and surprisingly cheap

it seemed like a laundry issue, but other than that, everything was excellent

location in the heart of casco viejo beautiful old building with the restaurant and roof top bar

excellent location, spacious room with kettle for coffee, good wifi and very good breakfast

putting a lovely bottle of sparkling wine in our room for new year s eve, helping us with laundry, greeting

kind and helpful with any questions i had and even helped me with organising day trips and my laundry

also were able to get laundry done on site, and within a day

dont ask for the laundry service, we got back all our clothes with stains

lovely staff, who were super helpful and had done and returned my laundry within a couple of hours of arrival

staff is very friendly and laundry service was good

the bedsheets werent clean and the laundry doesnt work well as our clothes came out with extra stains

there is no laundry

they don't provide any travel friendly services such as laundry (even though one member of staff wrongly told

hotel, excellent decoration and features like cinema , kitchen, library and amazing rooftop with pool

laundry was offered for a tip service (we topped 10 usd)

laundry service, tip $10 recommended

the rooftop bar is a great addition fun for a drink and so excellent

place, spacious room with balcony and the rooftop bar was the best

bedroom with two bathrooms, kitchen, living room, bathroom and balcony

the cost of drinks and services were expensive. i recommend using a different laundry service.

75 for 500ml water) and laundry ($2 to clean a pair of socks, 5$ per shirt) services are expensive, with cheaper

we enjoyed the rooftop bar and views from there

the room was comfortable and well equipped with air conditioning, tv, wifi, toiletries m, towels

rooftop bar was awesome

i asked for a laundry and was told there s one nearby, no directions, just that it was nearby

the wifi coverage could be much better on the balcony and the terrace on the roof

wifi wasn't great in the bedrooms

cool place, great design, awesome bar on roof and amazing restaurant on ground floor (santa rita)

concrete walls are a bit thicker than expected and prevent the wifi signal to penetrate through the walls

laundry service prohibitively expensive, frankly ridiculous for central america

$130.00usd for 13 small items laundry.

laundry was expensive

breakfast (included) was exceptional

beautiful hotel with great rooftop pool. gym.breakfast good.

staff we're very welcoming and helpful from food ordering to laundry and local

there is also a laundry and wifi

i liked the casino and the location, it was great to stay.

there is a casino next to the hotel.

its right above a casino

having self laundry, gym, and pool was very nice

the room was comfortable, and the mineral water service on each floor and self-service laundry were added bonus

courteous staff, good self-service laundry

the wide variety of breakfast each day, the option of doing your own laundry very very friendly staff

laundry was a challenge

laundry service was, unexpectedly, very expensive

laundry service was available during our stay, so we washed a few items in the sink

there's also a laundry service, which i found very good and inexpensive

the staff were super helpful and tried to help us with locating laundry and pharmacy.

change sheets everyday, great wifi

t have a laundry, iron, mirror in the room

outside every dirty, the area is very getto and dirty , on the website said if you have pay for laundry and when

the front desk staff were not helpful when i asked for a laundry service

my kids enjoyed the pool and rooftop

really clean, really confortable, great staff. good pool

parking

internet had startup problems but there is a mcdonalds next to the subway with free wifi

wifi didn't work for me, room felt a little dated, neighbourhood could be a little sketchy at

centric, it has a restaurant and a parking lot.

wifi connection in our room was non existent, had to stand in the hallway to connect

the laundry service that they use is very expensive

if i there were in-room refrigerators and a laundry area, it would be perfect for a long stay

laundry service, good quality restaurant delivery service

don't offer laundry services or have an onsite restaurant

i mentioned i was looking for a place to do my laundry and they directed me to a place nearby (you can also

good value and stable wifi. good and friendly staff.

good and strong wifi signal all over the hotel. nice roof terrace and friendly staff.

were so nice including the security guard jose, receptionist and the room service and the front desk helper guy

there was a very poor wifi signal inside the room

good wifi connection

promissed laundry, there is not

noise. do not take kids to that area.

the pool is misrepresented and pictures taken in a way to make it look big

is that the wifi free it s just for the lobby area and not in rooms so if you want it on your room you

nothing in particular free parking pool with a view (but dirty water)

incident whit the laundry and whit the police and other custom

accessibility to local food, laundry & entertainment options are pretty good

the wifi is decent

the parking lot

wifi reception didn't reach the room on the top floor

the have a washing machine and dryer for laundry

there is a pool and a restaurant/bar on the premises

kitchen cupboards internally required a clean

restaurant was very good and enjoyed breakfast daily.

wifi didn't reach our room. some of the staff was not very friendly.

staff seems not to care about anything, no smile, no information, they didn t even give me the wifi password

fridge a/c useless wifi doesn't work on upper floors dogs in the room next door when they advertise no pets

so, wifi was down and they just say it wasn t their

easy access, it has a small parking lot in front of the hotel

not enough towels, no wifi in rooms, outdated tv, only one power outlet available

laundry service was available at a reasonable price

the wifi issue is still the same: their old system just cannot handle the entire building

a/c, privacy, wifi, hot showers all worked very well. and the price was very fair

great value really clean hot water, towels and soaps quiet room wifi okay safe (24h reception)

hot water, good wifi, close to metro station.

really the cleanest place (the room service is there every day, which is great, but let's say the

wifi in the room sporadic

the rooftop pool also has an incredible view

same menu for breakfast everyday. pool was dirty wifi was not working well

secured parking with night guard security

sometimes noise. laundry service not offered.

the breakfast needs improvement. guest need laundry facility. install a coin washer

the staff were terrific. there is a laundry/lavanderia on the corner. good restaurants close by.

there was no laundry service. wi fi problems.

provides most amenities including refrigerators,(but no laundry) the 6th floor restaurant serves tasty meals

ordering a menu item was however good, same with room service

that the bar wasn't available later than 9pm

to reach, parking facilities, quiet, canal view, comfortable bed, clean, fridge and coffee maker, smooth

the pool was a delight to cool off in, in the afternoons

closed in evening and bar was like a passageway

wifi isn t work in the room.

uncovered parking

wifi is essentially non existent

wifi was very weak

great room. great breakfast! great a/c.

the wifi is really too slow and the data was too poor when you was inside the building not really a

wifi is not working on all floors, it didn't get to my room so i had to spend a lot of time in the

the breakfast was amazing. the room was good too.

great pool, perfect for the kids very comfortable bed

the breakfast was not that varied, and you couldnt serve your self.

beautiful wedding thoughtful extras great mini bar magnificent view from room

location and pool

the hotel didn t have the outdoor snack bar open and to get service it was ridiculously slow, room service

nice roof top area clean pool lots of sun loungers

wifi service really works

its older and showing its age. the pool ladder needed more rungs.

they had a mini bar and the rooftop pool, even if it was a little small, it was great

rooftop deck and pool.

breakfast, pool, laundry and transport

the location of the toilet paper behind the sewerage. the area for laundry was a bit creepy

very nice to have the option for laundry, the gym and the pool

laundry room perhaps needs some additional care and more service; coin change, routine maintenance,

great staff ,food and room. nice pool and gym.

the breakfast is also excellent

the service, the gym/pool/hot tub, breakfast, the views and location

decor needs updating in rooms and hallways, and the gym has water damage

friendly staff. also a great breakfast brunch.

if you go to the pool after the spa is closed, at 6 pm, there are no pool towels, or any other type of pool

window leaked and no where near to do laundry

on booking.com they say they have laundry service at an extra cost. they didn't.

there is no where for customers to do laundry

the cost to laundry was excessively high

didn t offer laundry neither breakfast on the house

no laundry service available

breakfast was a good variety of continental and hot choices

the location and casino inside the hotel

there was no entertainment in the casino on sunday night

the swimming pool and pool bar was a great spot to end the day, very scenic with a refreshing breeze

the hotel has a swimming pool, is in an excellent location and has a free parking for guests

nothing to complain about. good breakfast to

breakfast was of a variable quality - e

little pool with icy water, even if outside temperature was hot, not easy to enter

nice that the gym is available 24 hours

did not like the fact that i was on floor 21, i could hear the loud music from the hotel pool.

the gym is very well thought, can have proper workouts there

is the worst possible measure in times of covid (worldwide known) - no contactless payment - room service menu

showers in the spa still had hairs (although i was first in sunday morning) and dust rats in the gym

i was charged for room service that i did not order

the only thing is they do not offer a regular laundry service

and choice of breakfast laundry service for an unreasonable price the staff could be nicer (with a few

laundry service was a total disaster i gave them my laundry and had to wait for almost 4 days

constantly very very busy lobby, they lost our laundry but refound it just when we left

only thing we didn't like was the price to do laundry every piece of clothing had a cost

the laundry was very expensive.

laundry was ridiculously expensive

great breakfast and very helpful staff.

the manager was amazing and help my boyfriend set up a secret engagement in the spa area

didn t work, the washer/dryer stopped halfway with a fault code and the waste grinder in the kitchen stinked

i loved that they have a washer room, so you can do your own laundry in your own time, so convenient

the self service laundry facilities used only 25c coins.

room, excellent wifi, great breakfast, guest laundry, rooftop pool, excellent and friendly staff

hotel was good, clean, laundry avaiable and good wifi, options to book a tour and buy sim and e-sim

there is a gym, and a laundry area to wash and dry your clothes with was a nice touch

we even washed our laundry right up the stree

laundry

laundry would not be delivered to your room

i really like this hotel, valley parking, the facilities, the breakfast is ok, not impressive yet

everything was ok, the employees, the location, the waterpool, a very close casino, breakfasts.

booked there for the jacuzzi and pool photos on booking

the room service was very good and fast.the bathroom was ok.

bilingual reception. good access by car and good parking. able to pay upon arrival..

to hot water in pool on the roof

beds were very comfy, the room service and food very good and the breakfast delicious

the only thing was the laundry department, not delivered on time and without the usual cover or plastic

you want to do emergency laundry here, it'll cost about $38

laundry was expensive and nobody told me the costs before

laundry service (unnecessarily expensive and not properly and efficiently organised - i didn t

a laundry issue that could have been handled differently

love to be able to do laundry

clean and well equipped suite with complete kitchen and laundry

choice if you need to have a kitchen to cook, laundry

the suite is large and has laundry/ kitchen facilities.

the washer and dryer as well as hangers in the closet made it easy to have clean laundry

if you have kids there is a nice swimming pool

the water temperature of the pool could have been a little warmer.

you can connect only one wifi device, they charge additional fee for additional devices, ridiculous

the swimming pool area is quite small and not sure if it gets much sun, it s more of a feature i suspect

good gym

good breakfast , buffet and there were 4 employees there but i had to get my own coffee, safe area

breakfast was delicious, staff very helpful. room clean & beds very comfortable.

really good breakfast..

the breakfast was good

they say buffet breakfast but it is fruit, bread, and cold cuts

the room service food was delicious and well presented

since there are no cutlery, knives, or a cutting board, it s a shame that the well-equipped kitchen can t

wifi was stable most days

the bar on site was awesome, cool cafe selections, i loved the gym

the room is very well equipped with a ful kitchen and roomy living space and a huge tv

it has the best gym i have ever seen in a hotel

pool is a bit small and on the first day it tooke the cleaning personnel until the late afternoon

excellent facilities (gym, pool)

staff did not do anything to stop a rude customer at the pool scrolling on his phone instagram or putting his

amazing and clean. beautiful gym and pool. staff was helpful and friendly.

the laundry service is expensive

laundry is very expensive

hotel is next to a good laundry facility in center of town

laundry area

for the city, all amenities on the doorstep, laundry, food, drinks, and taxi or walking

i read in the web that the pool was open 24 hours, it wasn s true. closed by 10 p.m.

great gym and facilities ...

the gym was not much to cheer about

wifi signal

there was no rooftop bar or lounges , only couple of chairs and 2 lounges, one of them being all ripped out

our towels were taken to laundry but not replaced

laundry wasn't done for my room

wasn t happy with the laundry service

it took several phone calls to have my laundry picked up, had to wait 5 minuts at the reception just to change

the breakfast was good and changed everyday

good breakfast and coffee options close by where we would have something to eat while using the laundry

room service and restaurant

within a short distance there are numerous restaurants, convenience stores, bars and a casino

no wifi in lobby. so no uber access.

great value, well located, spacious room and strong enough wifi.

wifi, no laundry service here, they are renovating the floor so it is super noisy early in the morning

hotel is centrally located to basic amenities for a traveler such as laundry's, mini markets, metro rail access

although there's no laundry right down the block is a place you can do laundry, to me the prices to have them

the a/c was a bit loud but worked well, and the wifi was fine also

we didn't like the pillow they're too small an the wifi is poor

early morning someone knocked our door for laundry

not many places to eat nearby and we had an issue with the laundry service.

my kids look fwd to breakfast everyday we spent

the room was very clean and the room service was good.

we loved the gym and the view from our room

wasnt up to standrads eggs were cold not many choices didnt think its worth the money also no laundry service

laundry service was expensive, rooms are a little dated

no laundry service, but an easy fix.

the mall and casino is a covered walkway

knew little spanish and they were able to have someone available who knew english for better communication

two guys, could not sleep, felt unsafe + staff, at the pool, they wanted to fine us because the kids are a pizza

wifi discontinue the pool without towel or service staff hot water in the bathroom

idid not like the parking, but as stated before it is normal in a place like panama city.

roof terrace with the pool is really nice

gym area scantily equipped and one of two machines broken

although the laundry service was an option

services / bathroom not clean / laundry not deliver in time and mistake on invoice (asked double price

i think having a guest laundry room to do the washing themselves

pool out, laundry to expensive $136

there was no self laundry service and the laundry from the hotel was to expensive.

location is convenient for the metro (underground/subway) and the wifi worked well

at some point the wifi was going and coming

covered parking off the street, location and comfortable rooms

good wifi, clean room nice staff

parking is tight

the location was amazing, the room is so big and the pool was great

was pretty comfortable and clean and i like the extra space of the refrigerator and a mini kitchen

laundry facilities in the building and beautiful pool on the roof

great staff, very clean and neat, breakfast and laundry facility was great,

hot showers, good kitchenettes, guest laundry - washing machines and dryers

quiet and comfortable room, nice swimming pool and gym on the roof, also used the laundry machines

did not do laundry, which is a minor inconvenience

spa was closed, and beaty salon, and bar in lobby, no laundry service.

laundry is absurdly overpriced. the pool is kept very warm. unfortunately, it closes at 9pm.

missing laundry service which for me is very important.

we were excited about the pool and spa facilities and had been told we could do laundry (helpful as backpacking

no laundry service

bed, window, carpet, price of laundry service

laundry and places to eat nearby

furniture, laundry, bathroom, all old and iki.

check your mini bar to make sure you didn't eat anything, and 9:15 to see if you want them to do laundry

- helpful stuff - we could leave luggage for keeping after the check out - possibility to do laundry

lack of laundry facilities on site.

i will preffer that it have more parking lots out there

the breakfast menu everyday is egg give us like ackee n other stuffs

parking

good breakfast, everyday was something different to eat.

there are also places for laundry in the same street so a good place to get yourself together after being on

wifi and breakfast included

it is a nice feature breakfast is included in the stay

classic small hotel, great breakfast and super staff

also accommodating for our early check in at 7am for an additional fee, which was reasonable

to make it even better this hotel is very close to a lot of food business, laundry, metro

the laundry service is incredibly expensive

with various free toileteries, 5 min to next metro station, many restaurants nearby, small pool on the roof,

the pool and gym are on the tenth floor

they dont have their own restaurant and room service sucks

was walking distance to the mall , laundry mats and to the columbian restaurant(our favorite) walk only during

no laundry services as was advertised on booking

parking and the area is close to some restaurants, laundry, other shops

the hotel does not include breakfast when you book the room nor also it the laundry service.

wifi is weak.