a little short staffed and no clean towels by the pool

sadly i only chose the hotel for the pool to take my kids there this winter

people had to yell into the kitchen to get their bill to close out because they waited awhile and needed to

the hotel was an oasis with covered parking, tesla supercharger across the street, a bar that was actually open

easy check in, and check out. location, weight room, morning room service was prompt.

in both beds, smelled like smoke in a non smoking room, dirty towel left on the bathroom floor from previous,

no breakfast

as for everything they are all non smoking rooms which is discrimination against smokers.

internet wifi worked. got help with small problems.

accommodations, but the manager put us in a better room and said he would give me 50% off of the pet charges

window overlooked the lobby, there was no breakfast, and the water came out orange and fuzzy for the first little

complaint would be the noise from the pool (our room was overlooking the pool area and you could hear the kids

parking easy

breakfast closed early, so we were turned away 25 minutes before designated time

breakfast was not included

coffee bar closed too early

only thing i did not like was the pool

the hot tub was out of order and the pool would be nicer to have stairs instead of ladders

wifi access was terrible

kids were constantly screaming, yelling and stomping above our heads

big room.. pet friendly

parking lot had litter (empty cans/bottles) and the lighting was not great

the hotel we booked was oversold, so we were given a room at the property across the parking lot

friendly and clean. good breakfast

1/2 of gym equipment was missing

met my expectations of free breakfast. eggs, meat, cereal.

heated pool and whirlpool was great

slow wifi

very nice pool and hot tub

free breakfast, close to shopping, clean

clearly, comfortable, gym and free laundry all pluses. really nice having a full-size fridge!

clean, comfortable friendly staff. did have free laundry & full kitchen

the laundry room was awesome, since i had to do my son's laundry on our visit

odd, yes had kitchen with frig but ice maker was turned off & by morning had about 10 cubes

the room was very spacious and had a large kitchen

was broke and it was a very long walk to laundry without the elevator

we don t have to use elevator, the view, there is a nice lake with ducks outside, they have a laundry and

dirty laundry and trash sitting in the hallway and then we woke to a double charge on our

nice pool and sauna

cereal items were sugar-based; the addition of raisin bran (what i went to the breakfast bar to find) would have

laundry all my clothes bc that place smelled so bad

the floors were filthy, had to go back and forth with the front desk to get new sheets, offers laundry but only

i did not know dryer was broken until i had already washed my clot had to find a coin operated laundry to dry

there was no air conditioning in the breakfast area either and the washers for laundry were in the same area

i m not sure what kind of breakfast they were talking about there wasn t anything but apples ud83eudd37ud

laundry person very loud in the halls and when other employees asked him to keep his voice down

laundry in the halls all over the floor

i wish the room had a baggage stand and bag for dirty laundry.

service, room, noise, pool unavailable due to kids taking over

we were able to get an early check in which made things a lot easier on us as we arrived quite a bit

room to close to laundry room.

there was no laundry soap in dispenser, had to wait for front desk to get some (hailey was great, went out of

i was to close to the laundry room and i'm a light sleeper

parking is a bit tight if hotel is at capacity

very friendly and helpful staff, breakfast was good, good parking, beds were very comfortable.

pet friendly clean convenient

our stay on the backside of the tallest building was very quiet - no road or parking lot noise while sleeping

there was no airport shuttle for flights departing at 6am

electric fireplace, huge kitchen, upstairs bedroom with king and second bathroom

kids running around outside building a lot last night

and recently remodeled rooms, close to airport and some good restaurants, indoor pool, guest laundry, great

room we stayed in was above the hotel laundry room

the wifi connection was tricky to connect to on iphone, had to call desk for help

shower was great and wifi was free

indoor pool...on-site $1 washer/dryer..plenty of convenient shopping in area of 1mile or so..

free breakfast and paid laundry on site makes it appealing for the long term stay

the dryer didn't work in guest laundry and they wouldn't let us use the staff dryer so had to take wet clothes

did not like the heated pool area

this hotel does serve a hot breakfast too and was very good

all it needed would be a pool. great place breakfast was top rate

the laundry room was not good. only 1 of each machines were available for the entire hotel

used the laundry facilities while there

they have great laundry services too, pool was out of order this go around but i can't wait to try it next

three person line, bell pushed twice and no response from attendant that was folding laundry in the back with

laundry machine only washed cold, wifi didn't work on 3rd floor, door lock was funky.

guest laundry available on the 2nd floor

has hbo, morning newspaper, bar on premises, good breakfast

gym and pool

pool was awesome

parking is limited

wi-fi wasn't working. loud noise from laundry area after 8 pm & london refrigerator.

the laundry machine was there, but i wasn't sure it was clean enough to use it

clean staff nice free breakfast awesome price

parking was convenient

loved the biscuits and gravy. breakfast options were great.

very clean, good breakfast and even with a snowstorm raging, the parking lot was perfect

the laws in illinois, but some construction workers who had been at the hotel were outside in the parking lot,

quiet hotel, sufficient breakfast items and comfortable bed

breakfast was low on pancake batter & eggs

parking was just terrible for vehicles towing trailers it was just not available

breakfast had great variety of choice for kid and adults

the breakfast was delish and hot. i only wish they would ve had better vegetarian options

the parking garage is a block away and behind the hotel

hot tub/ spa not working. price was a little high.

said spa bath

things i really liked were th full size fridge and the ability to do laundry right there in the hotel

room had a very odd uncleaned smell to it like dirty laundry

location was awesome,quite and parking was great.

if it pet friendly you should build a dog park right next door

loved there was a kitchen and full size fridge included

the pool and hot tub were open and clean

the pool is small, and it was very crowded due to thanksgiving week.

adequate parking

00 non refundable pet fee

they also posted drink specials for their in hotel bar, but the bar never seemed to be open and we could not

comfortable bed spacious room big fridge nice furnishings also was pleased that there was a guest laundry was

loved having a fireplace and that the covid restrictions were respected.

the breakfast was great and the staff was wonderful

the pool- great temperature adn did not smell like chlorine

the bar and clean room and comfortable bed

laundry facility for guests had lint and garbage all over

the pool and hot tub were closed so we did not get to use it as planned.

the room was great! the pool was good for the kids. check in was smooth.

i loved the friendliness of the staff, pool area was clean, room was very clean

could have looked at the pool area to make sure parents were controlling their kids in the hot tub

no breakfast of any kind

the continental breakfast was a joke with only cereal and waffles plus the waffle batter was all the first

handicap parking not closer to entrance

personality-very concerned that we had only two people in room, a/c was noisy and continental breakfast could

the bed was like concrete, breakfast was minimal choice of 2 dry cereal or make your own waffle.

laundry available

rooms were recently remodeled and breakfast, including coffee, was good!

the place was very clean and the breakfast had many choices

professional everything was clean everything we thought that we could do we did i had an awesome breakfast

breakfast was great

paying cash for the pet fee

my only complaint would be the bagged breakfast. i was expecting different.

hot breakfast was unavailable due to covid

we paid for breakfast at mcdonald's across the parking lot when we planned on just eating there

parking out front so couldn t see my vehicle from the room.