furthermore, i alsk requested a non-smoking room but immediately upon entering the room i was greeted by the

hit our car in the parking lot in the middle of the night and tore our bumper off

highly dislike: being put in a smoking room when i reserved a non-smoking, seeing dead roaches smashed on the

i didn't like the fact that you can hear all the activities that was going on in the parking lot

the parking

the wifi was not working

the breakfast wasn t good at all

racoons were all in trash which is natural, but the pool was not functioning and the property wasn't maintained

smells nasty , pool was disgusting and rooms weren t clean at all

no pool are breakfast

then on friday when i asked about the laundry facilities, i was given the code, bit had no idea where they were

were dried stains of red fluid on the walls and the non smoking room smelled like cigar smoke

no hot breakfast

is bad, illegal drug use in parking lot, from other hotel guests, and surrounding area

the breakfast provided was okay, i admit i was hoping for a little more choice other

washer and dryer yet they do not have quarters to give thepeople that stay there to do their laundry nor any

- parking for box-trucks was inconvenient (had to park along the fire lane curb) but thankfully

parking

no breakfast provided. ud83dude22

very tight on the parking spaces.

bath towel, no cups for coffee or water, doubtful group of teens hanging around lobby, dirty laundry on counter

laundry doesnt work, coffee mashines in room dont have filters, they put everything to make coffe,

breakfast was prepared nicely, staff was great. my favorite part was the pool and hot tub.

great customer service and the kids enjoyed the indoor pool

jacuzzi, pool, and breakfast.

they only had that type of laundry and drying facility one option that was it but overall the facility is very

laundry facility was down

updated decor, decent breakfast.

not all breakfast foods were not available.

breakfast was great and front desk lachar was awesome.

the pool,beds,desk,tv & the piano

very nice and friendly staff made me feel very welcome very accommodating pool and jacuzzi

room cleaned smelled good pool

pool needed some work

had become more strong and when i went in the room the tv and the phone is not working and the wifi sucks and

laundry facility for guess there was only one washer one dryer outside so anybody can just walk up

wifi was the worst i have ever experienced

continental breakfast

i liked the easy parking

hotel offers breakfast

pool looks no to clean, water is cloudy. laundry room was out of service.

no laundry facility.

the pictures said it had a laundry facility onsite there was not one!

t toh6e tv wasn't smart and a pool was not indoors

staff was friendly, good size room, clean. had small pool, hot tub and simple gym

don't know who does the laundry to keep your linens that white but they need a raise and a huge bonus

the laundry area wasn't to pleasant.

the parking was convenient and wi-fi worked well

there was a young man working around the complex doing upkeep, parking lot looked to be kept clean and debris

i didn t like anything but the fact that my room was by the pool.

the cleanliness the free breakfast lol the laundry area everything was clean and neat

neighbors were partying at the pool

the beautiful view of the pool

the pool

the pool. being closed

staff member came to me while i washing my laundry and told me the secondary side exits were not to be used by

no laundry as listed and the pool is closed permanently

texas shape waffles, costs of laundry use, very good location, easy access, low prices

all the kids that was on floor 3 hanging out and be loud

i don t know if it was because it was a smoking room or not

beds were great . breakfast was great

the pool was under maintenance and the gym was small and they were short on towels.

room was spacious and breakfast was full service (waffles, egg, sausage, etc

the parking lot felt tight for a top hotel chain

free wifi was a joke

staff was very friendly rooms were very clean and updated. free 24 hour laundry and cdl discount

quiet, free laundry, free gym, friendly staff, spacious suite with everything we needed for cooking meals with

free laundry room, just have to pay for your soap

i loves the clean spacious rooms with free laundry services.

was nice size, full-size frig, gym, newer and modern room furnishings, clean towels, and the laundry was usually

wish they had a laundry facility

the parking is limited other than that everything is great. i don't have any other complaints.

pet friendly.

great price location and pet friendly

no coffeemachine in rooms, refrigerator didn t close properly, scary individuals around area/ parking lot

they had good wifi and dish network tv.

on the couch and cigarette burn holes in the bed spread, even though it was supposed to be a non smoking room

wifi was free but slow and often stopped working

room smelled like weed even though it said it was a non smoking room, the sheets weren t fully clean

breakfast even though i asked for a smoking room my room smells like wet mildew and and a strong smell of

laundry only on one floor.

breakfast options did not include waffles or pancakes.

well, free breakfast..had pool, gym .overall good experience

i was able to have late check out due to my delayed flight.

we asked extra bedding stuff - the lady was very nove but apologized they had no one from the room service

restaurant / bar was pretty noisy on saturday night.

tram shuttle to terminals

the room service was fast and the burger was excellent - and we liked that we could login and watch

to airport, shuttle stop to airport at lower level

to find out how to get from airport to hotel and then from hotel back to airport to catch our shuttle for our

our room was nice and i like the laundry room

breakfast should run till 10.

breakfast was one of the best breakfasts i have had

the pool is nice and relaxing

the breakfast is really a plus because we don't have to rush

breakfast is always good. rooms are clean and gym is functional

need more lights in the parking lot

breakfast and wonderful staff

the parking was full due a party. i had to park the car in the near fastfood parking.

great shuttle service

thought it was really great that you provided amenities like laundry and kitchens, this is super helpful to

shower curtain-like blankets, no onsite laundry, minimal breakfast served/can t bring food in

laundry and drying machine worked fine but look

close to the gym

pool and jacuzzi was closed.

no water provided in the room, and no laundry service

nice pool, gym, and laundry room

it would have been nice to have a bag to put dirty laundry in

the breakfast was not bad at all, lots of choices

friendly helpful staff, clean, pool, hot breakfast, large room, natural light in room, reliable wifi to conduct

we asked the front desk for more towels and an extra laundry bag she told us that s not a me thing you need

location, room itself, room service and breakfast all amazing, staff too!

parking lot was completely full by the time i checked in.

room service was awesome

came back to my room around midnight and there was no parking spots nowhere available

hotels decor, they offer a clean pool, workout area, bar and dining and 24 hour access to both a laundry and

wifi printer

location, great staff, comfortable room, lots of parking

was great - check in easy - parking good - wifi good and tv remote was nice and not complex clean bathroom and

staff was super friendly, the room felt like it was cleaned properly, my kids absolutely loved their stay

laundry facilities were fine and plenty of room for parking

loved the fact that they were close to the freeway, had laundry facilities on hand, and a work out room

provide today, he was very patient with my daughter and myself when we asked for change for the laundry mat and

laundry facilities on-site were a big plus, and the location was great close to restaurants, and

i liked having the option to a kitchen, laundry onsite and the price

the pool was also dirty

not enough parking spaces.

the lights were not on over the pool at night, other than that great hotel

starbucks for breakfast was very slow in the am - nice fitness center and pool

was treated well by staff loved my room great outside sitting area along with fitness room

pet friendly w/ small fee

kitchen was dirty. stove was broken. toilet ran constantly. pipes in the walls were very noisy .

breakfast was same always

was very disappointed with the breakfast

the pool could have been more impressive but, it was still fun for my kid.

gated parking and conveniently located. very pleased with our stay.

parking is very easy

the complimentary breakfast and the cocktail hour (m-th)

bathroom and the kitchen had everything

gated entrance well lighted parking area

onsite laundry area

there was only one laundry room with two washers and dryers

our bath towels smelled of fish oil - perhaps something had been spilled int the laundry

they seem to always have their laundry room and supply room doors open in plain view.

laundry room for longer

laundry facilites out of order

room had strong odour of laundry detergent.

shady characters hanging out in the parking lot after 2 am

the room and location we're perfect the parking was fine

i requested a non-smoking room but received a room reeking of cigarette smoke :-(

breakfast could start earlier, or at least have a 24 h coffee station for those who check out early

we used the pool and hot tub and they were nice

good breakfast

the breakfast was not complementary

you could have shuttles all day long

great breakfast. lovely staff. close to the airport.

airport shuttle staff very nice

loved the onsite parking and the beautiful, clean rooms

breakfast service, food was good, hot and a nice variety

were excellent and the shuttle service to the shopping mall and restaurants was even better

breakfast was a little repetitive.

easy parking

the pool was very very dirty

very ,clean, breakfast ,was great

great customer service, very nice staff, facilities, room brand new, breakfast was great!

i wish they had told us the pool was closed till jan

nice, clean, service friendly, and late check out approvals

didn t like the option of requesting for room service

the hotel offered an airport shuttle service, which actually ran as advertised

room service meals are great

extra pillows not available. laundry room wasn't open.

t have any problems just wish the other stayers leave a little breakfast for the families that wakes up

description for the twin bed room said kitchenette

bed was comfy, kitchen and bathroom was very clean.

parking lot was so brightly lit it kind of defeated the black out curtain

my family was still sleeping understaffed - only one person managing the desk and trying to do laundry when we

about the 24/7 guest laundry being on the 1st floor

food, room , hotel appearance, tv channel options , mini kitchen, full fridge,

the room is comfortable and clean. has a small kitchen, computer desk and sofa.

bed was comfortable and staff very accommodating with early check in and late checkout

on top of that the laundry service damages my dress and i still did not get any

free wifi in room

nice room and super comfy bed! beautiful pool. hotel overall was super nice!

room service was good.

room service is expensive but fast

the laundry was open, so he arranged for us to do ours at the nearby home2suites, part of the same

however, the towels in ththe bathroom were damp (either from use or not being properly dried post-laundry), the

breakfast was great and customer service was awesome

people around the pool didn't have a mask

wifi was hard to access

two microwaves in the laundry room

it had laundry facility and gym.

microwave and laundry in the hotel is always a plus

laundry facility good

normally i don't bother with room service, but when dealing with jetlag after a long day of flying, it's great

parking lot

all services, wifi no working in my room during i live 16 nights there.

the breakfast it need a different meat not sausage patties all the time. something different

pool hours

did not use the pool, but nicely done

while here i had to do laundry, ugh

would be nice if the bar opened

the bed was comfortable and breakfast was just what you need before leaving.

bar and especially the bartender were very welcoming

we missed the free breakfast, but the shuttle was easy and prompt even at that early hour

the laundry room was closed due to a broken machine

there was no laundry at the place, we had to drive to a public laundry

there was no laundry room, so we had to drive to a public laundry, there was no breakfast served

needed more cable channels and wifi was not good at all... took forever and never connected.

very dirty i move the desk so that could clean behind it for the next guest floors was dirty wifi didn't work

the lounge area bar and the fact that there was a small laundry facility was very helpful!

friendly staff and shuttle drivers

told me about it, may have went in one ear and out the other as we just wanted to get our kids and ourselves

everything! the shuttle service was amazing, loved our driver!!

the shuttle service to the airport was superb

wifi was horrible. staff not helpful at all and some rude.

they are reasonably priced, have clean rooms & simple breakfast

it offered breakfast

on the website they talked about continental breakfast which they don't have. - no elevator.

i liked best is the pool.

parking was very easy and convenient as well

not know about breakfast

breakfast can be better than a cereal bar

too much ghetto feel breakfast is a joke depressing feel to the room

constant early morning call to remind you of check out and the older guy stands around in the parking lot while

in laundry wasn't working

laundry facilities were not working, breakfast could have been a little more varied, the same thing

wanted to do laundry when i was there and wasn't

has laundry and we used the spa and pool

i also wish the laundry facility was open

the pool and free parking

kids told me their bed was lumpy so we went to check it out and the blankets were dirty it looked

parking was limited, but not bad

the bar area is closed and the indoor pool is nice but super super cold

shuttle service not available (covid

pool closed, fitness center closed, laundry broken and disgusting

pool closed, fitness center closed, laundry broken and disgusting

the pool was my favorite

i didn t cause a seen because i had my kids so i basically was picking up hair throughout the night

i liked that there was peace and quiet and enjoyed the indoor pool.

laundry facilities coin operated

is from like 7-10 and it s free and plentiful huge decent typical variety, on-site pool , gym , laundry,

the rooms were nice and they had a laundry room

i especially liked that they had a laundry room, and the staff gave me coins to help operate it

needed to ask questions about the laundry service and he wouldn t get off of his personal phone nor was he

very comfortable bed and we liked the grab and go breakfast

it needs to serve breakfast

the pool is very dirty and neglected and neglected pool bathroom is disgusting

no breakfast

it did not have shower curtain, bed sheets, cutlery and kitchen utensils

they lock the laundry room at night so you can't do your laundry

the staff was friendly and nice, also we love that this hotel is petfriendly.

booked for smoking room

room was a smoking room and you could smell it but they would say it was not

room exceeded our expectations for cleanliness, and our request for a nonsmoking room as far from smoking areas

breakfast, room

parking spaces

t check in until 3 which was understandable but front desk said that we could hang by the pool while we waited

first room we got was not supplied well with kitchen utensils

the hotel has a kitchen area where you can cook your own food

nice shuttle bus. remember to be there in 15 mins early.

breakfast and the front desk lady gail. she needs a raise she was amazing!

the free shuttle service, the early check in option (for $40 extra) and the closeness to houston was very good

not the hotel's fault i knew i was getting a room with an outside door to the parking lot but that's just my

was a little noisy, drunks in the pool

having a guest laundry room was a welcome bonus after travelling for many weeks

a guest self-service laundry in addition to the usual hotel service

buffet breakfast only on the weekend. cafe bar had very limited hours of operation.

great quality for mod price and 24 shuttle. hilton quality

thanks to that, and the staff being fast at checkin, i made it on time for the pool and dinner at the restaurant

free laundry, free parking, the location and the cost

) from monday to wednesday, free laundry machines, great management and staff and the hotel gym was always clean

i would like a chair in the laundry room.

laundry room was full most of the time and one washing machine was broken-down

the kitchen sink and dishwasher would clog often. the lobby area did not have ac.

would like to see a laundry facility and breakfast

we booked and paid for a room with a kitchenette but they put us in one without and didn t let us know

would like to see a laundry facility and breakfast

pool was out of order

pool needs cleaning

monday morning i wanted to do a load of laundry but the washer didn t work

they had laundry that allowed for card use

didn't use the fitness room but looked nice; the laundry room was clean and handy

location, staff, service, amenities (shuttle) etc etc etc

i liked best is that the parking lot was very well lit

2 weeks i found signs in my home and am now spending 5x what the room cost on fumigation and laundry

laundry out of chances, hard to get change to use the laundry

the guest laundry took quarters but they can t give them to you

the airport shuttle. the guest laundry.

the wifi was free, which was nice, but it sometimes cut out

room was next to the laundry room

we were in town for business, long haul with a truck and trailer, parking was difficult.

parking lot

thought breakfast was included, but had to pay additional. not much but was still surprised.

there was some little kids above me and they kept running across the floor

shuttle service was not applicable to our check out time.

our stay was excellent for both parents and the kids

could hear little kids in the hall and running around upstairs until midnight

i loved the breakfast

the hotel is well appointed, all options available for breakfast in the morning

would ve liked breakfast but for the price i understand and waffle house was walking distance

wifi never work

the shuttle it was very early before a pick up time witch was very helpful for me thanks

the wifi signal was extremely weak.

staff were very friendly, but didn't understand that 'shuttle' meant you needed to phone from

laundry out of service

limited laundry service.

quarters for laundry machine - no powder for washing machine - no soap in bathroom just fiddly little container

room service was fast

- good wifi

overnight airport layovers from staff readily accommodating early check in, to easy access 24h laundry room,

has a shuttle every 30 minutes, making it easy to get to and from

loved the mattress like in all hiltons. the staff was there waiting, breakfast was starting at 6

had called ahead of time and was assured that the shuttle driver would be able to pick us up at the airport at

some of gym equipment didn t work

laundry facilities weren't working and pool was shut down

no dirty laundry bag

dryer didn't work took 10$ to do one load of laundry. remodeling so it looked like it was trashy

no guest laundry, no change for vending machine, no atm, staff less than helpful.

but make sure you don t need shuttle until after

laundry wasn t working so they let us use the hotel next door! no problem

there is laundry facilities as well so another big plus as you can wash and dry clothes before returning

breakfast needs to be improved, more hot food options.

location, staff, pool, cleanliness of rooms and shuttle

was frustrating to get the shuttle from the airport to hotel

it had laundry, a gym, seating luxury area and free coffee.

the breakfast was excellent too

he headed in the parking lots the opposite way than best western

long distance with luggages to another building, taking an elevator, walking through a valet parking and still

there was a personal coffee maker, the room service was there to clean on time

free self laundry

when i was in the gym there was a constant stream of staff going back and forth to the laundry room

then they come up to you and say pets are not allowed in the breakfast area during breakfast

when i was in the gym there was a constant stream of staff going back and forth to the laundry room

very clean. great amenities in the room. very nice hot breakfast.

there was no hot or fresh breakfast selection (not even a banana or juice) the laundry room was on a higher

the laundry mat was not working

we were beside the laundry room and someone was doing laundry until 1am, with some loud metal clunking in the

close to the airport. nice size unit and free use of laundry.

the laundry facilities don t work and the room smell like it was burning

i used the laundry to wash my son s basketball uniform and the laundry room was even spotless

laundry available on each

i even enjoyed the gym

good breakfast! very clean and very nice nd helpful staff!

water standing in parking lot, but then again it is houston

room, close to airport, shuttle and laundry services

i used the laundry room and it was good enough for the job

no laundry area

they have coin machine laundry which is nice during travel

had to go somewhere else to do laundry

laundry area was clean

he was folding laundry when we came in and welcomed us and checked us in

is sooooooo nice when i need early check in

hotel pool was right next to my room and people were screaming and playing in the pool at

staff was outstanding and the breakfast was on point

additionally, labeled breakfast food items in braille, large print and standard print

easy access from highway, quiet, ample parking, next to many amenities, has fresh coffee and breakfast foods,

clean, hood breakfast, nice staff

limited breakfast items

breakfast was great

swimming pool was not working, very disappointing

great regular shuttle service to the airport

easy going staff and the shuttle service personnal was great.

i search for a hotel i wanted a pool, the pool was not open and we did not find that out until we got to the

(wish i had used the pool)

laundry room

shoddy laundry but economical.

there were piles of laundry in the hallway on arrival and still there next morning 3

clean room, breakfast, laundry machines are pretty new, bar, pool.

didn t like the pool area was closed for smokers to sit and smoke by the pool.