parking lot was in pretty rough shape still from a snowfall days before

was pet friendly and convenient location.

speed of check in and checkout. breakfast

the free breakfast wasn't much.

the staff was exceptionally nice and helpful. pet friendly. excellent breakfast bar.

there were roaches in the laundry room where the ice machine was and there's junkies hanging outside the hotel

my husband fell and hurt himself in tbe laundry room wet floor and no wet floor signs

i did ask for 2nd floor smoking on booking

more parking/assigned parkinb

location was behind a gas station then they tried to put us in a smoking room that we refused because i requested

they didn t have laundry and a ice machine

the breakfast was wonderful, the accommodations was great, and the staff was welcoming.

great wifi

the staff was friendly breakfast was pretty good check in and check out very speedy---

there was plenty of parking

staff, bugs in rooms, the guest laundry consist of 1 washer and 1 dryer

i was very happy with the fact that they provided a washer and dryer for doing laundry.

i got pulled over after leaving the parking lot and was warned of prostitution being a problem in that hotel

burn hold in bedspread in a non-smoking room

it's so easy to get there. parking is excellent. check in is always fast.

we had 3 kids in the car for 10 hours and they were really looking forward to swimming when we got there

wifi reliability was ok.

the kids loved the pool

pet friendly hamptons, most people have a dog many like us travel with them as support animals

worked great for the kids

they had on-site laundry and a pool

couldn t find the laundry room for guest , breakfast was wack had go out go out for breakfast nor was our

i liked that there was coffee in the room and that a laundry facility was available.

i needed to do a load of laundry

the laundry room was cheap, but bring quarters as they don't do change and the gas station next to it

on site laundry would be super convenient

no heated pool or fitness center or laundry facilities

carpet

the night staff were very friendly and helpful and welcoming. and the pool was nice and clean.

room was noisy, we were woke up at 1am to someone revving their engine (with no muffler) in the parking lot

near attractions, restaurants and family liked ability to have a place to workout and do laundry rooms clean

comfy beds and warm room. laundry on site. drink and snack machines are not far from my room

that was one main reason why we stayed there for the indoor pool for the kids

easy parking and the room was nice and clean

parking good

always smelled of cigarettes, not sure if housekeeper smoked or designated areas to close to laundry

was fairly clean parking was good laundry room. was clean room where good

rates, saving grace was the guest laundry, but twice the price of other places we ve stayed

in guest laundry closest to the window did not work

asked for 2 blankets and she said they're in the locked laundry room

we went to the lobby where the receptionist was alert and offered us the laundry room (without windows) to stay

pool wasn't heated (previous night, stayed at fairfield and was really nice (pool and more)

very clean and breakfast was pretty good, but small parking lot and beds are not especially comfortable

the pool is small but no big deal

clean rooms, pleasant staff, free parking.

the location, the laundry facility, the fact that you could take the stairs and skip the elevator, and having

missing laundry bag and cleaning could be better.

super nice staff at breakfast and the food was good, well stocked and clean dining area

free breakfast and pool helped keep the trip under our projected

staff was friendly and the breakfast was delicious

having more than 1 washer and 1 dryer in guest laundry would be convenient

really liked the fact that it had ice,drink and laundry room on every floor

spa became closed a few days before i arrived do to low water and that was the only reason i stayed

how clean the hotel and the room was. i also enjoyed the pool and how friendly the staff was.

the breakfast area was really crowded and hard to get food because not much room.

an indoor pool it was freezing, had to leave to get coins for laundry, ask for towels, and the room stayed very

from the beds to the cleanliness, the pool to the showers

got up and dressed and went to stand in parking lot

closer parking spot to my room

i didn t realize it was pet friendly hotel when i booked room

rooms had me spoiled enjoyed the free breakfast and nice patio area if i wanted to smoke

on breakfast items

was friendly, very spacious, heated pool room, free breakfast

there could have been more breakfast options. otherwise, the breakfast was great!!

hotel staff working kitchen was having a bad day she couldn t keep up with the guests wanting breakfast

it was hard to get extra kleenex and dirty laundry bagsud83eudd74

housekeeping turned the breakfast area next to reception desk into a make shift laundry folding area complete

that the rooms were clean and had a laundry to wash and dry our clothes

at front desk for several minutes waiting for an employee to arrive from taking care of laundry

laundry service should be updated

towels and wash cloths and the guy said that he had only 1 wash cloth because they hadn t done laundry

i needed quarters for the laundry room but had to go to the convenience store across the street

the indoor pool was lovely for someone who had younger kids. there is a laundry room on site.

my girlfriend was forced to stand outside in the bitter cold to get change for laundry

was on point, laundry convenient to the pool area

late checkout is a huge bonus as well as laundry facilities, snack station, gym etc

nice small swimming area indoors, gym area with a peleton and weights, pool table in lobby along with some flat

nice small swimming area indoors, gym area with a peleton and weights, pool table in lobby along with some flat

the hotel is child and pet friendly

we enjoyed the beds especially after a long day of gymnastics

the beds were comfortable and it is pet friendly

rooms were clean and breakfast was excellent!

they let their kids run, jump, slam doors until 1am

parking lot was jammed and i didn t feel comfortable leaving our car there overnight

fitness center very small and pretty basic. i did not use.

the laundry is always welcome

i did discover the laundry room this time

an on-site laundry room was most welcome

the handicap parking was by doors that were out of order

breakfast was great; good selection

the rooms are mostly clean, the 24/7 laundry and vending is helpful

room smelled like smoke and was non smoking

location was great a waffle house is almost in their parking lot

front desk staff was very friendly and helpful and the comp. breakfast was good....

were missing coffee cups in the room and i understand we took a pet friendly room it still should be

affordable, clean, friendly, if a little dates. laundry on site, working appliances.

the laundry room,snack machines,soda machines,ice machines,fridge.

of cold water only completely disappointing after a hot day of traveling the door exiting to the parking lot

no room service

no assigned parking places so you had to walk 1/4 mile to unload baggage if you don't show up by 4:00

i saw a mouse in the laundry room

staff was nice, laundry facilities available, location right off interstate,

keys issued were nonfunctional so we had to go back to the desk for new ones wifi connection never did

kids enjoyed the pool and hot tub

pool was to small but it was clean

breakfast was nice and the laundry room very helpful

to wash my clothes in the laundry room, when i went to go dry my clothes all three dryers were broken

room very stinky, dirty silverware in drawer, significant amount of pet damage in room

our room had a good amount of space and fully stocked kitchenette

the breakfast was nice

all was excellent, laundry, all round,,everything so good.

a dryer was out in the laundry room

i loved the bar and room service

room service food : steak in a cardboard box with plastic silverware almost impossible to cut

was no wifi working and there was no breakfast which i had specifically requested when

breakfast!!! the wi-fi wasn't any good. didn't like that. my only complaint.

very good hot breakfast.

the outdoor pool isn t heated.

parking

parks in areas that are not designated for parking

water poured from under the sink and flooded some of my stuff (laundry) and i had to use all the towels to stop

loved that there was laundry facilities

was not enough of parking spaces

if i suggested anything it would be something fun for kids like an outdoor water feature

kids&cereal, and there's no milk that's not a good thing

very friendly service, good breakfast, great location

not enough lighting in the bathroom, not enough parking, slow elevator

only stayed one night so didn't get try the pool or gym

there could have been more lights on in the parking lot

phone in our room didn't work, had to call the front desk to get the wifi pw from my cell which made me look up

we enjoyed the pool and sitting out in the great lounge area

the inside dinning an bar was beautiful

we only stayed one night passing through but my kids were begging to stay longer

the gym was the biggest gym i've seen at a hotel

very nice and clean. great pool and seating area.

i asked for an extra pillow for my husband that had surgery and was told they would have to call laundry when

laundry was in an alcove outside, and looked dirty

there was turned over laundry container in front of our car with a raccoon under it when we walked to our car

i am assuming she meant laundry because she was working on the room right next to us

the wifi is terrible

lack of laundry facilities is only negative.

the hotel needs a guest laundry facility

open bar ud83cudf78, restaurant, gym, pool, clean room and friendly staff.

but kitchen extremely slow and behind

my kids ordered the kids silver pancakes and waffles served with warm maple syrup

central location, good sized room. clean. laundry facility was good.

restrooms on rooftop bar could use more attention.

i also visited the wake spa the following morning around 10am and had a great visit but literally could not

bar upstairs is great don t get me wrong, however it was a little weird and slightly frustrating

happy hour at bar upstairs and pool is great

there was no microwave in the room. they did not have a guest laundry facility.

no self service laundry

the hotel was full of kids in knoxville for a hockey tournament and at night they tended to be very loud, we

i wish breakfast would of been open later especially because it was the morning after nye.

the breakfast was wonderful. it the coffee was disappointing.

out of coffee at breakfast

good breakfast , hotel was really clean.

kitchen was

very clean, great staff. the suites are quite spacious and have an excellent kitchenette.

breakfast was good

the hotel also had a very nice indoor bar and outdoor patio area with a gas fire where you could sit out and

bar downstairs for food was slow

the bar was a little bit overpriced- $30 for two glasses of white wine:) but definitely will stay again

needs more of a bar than the brightly lit bistro.

the gym was well lit, all the machines worked and enough dumbbells and a universal

free wifi

change to pool hours sign. stop the reservations dept. from saying the pool is open 24 hours.

hotel is in a great location and they are pet friendly

it is centrally located, pet-friendly and has a lovely outdoor seating area

the property was very clean. the gym is nice.

no laundry bag available

friendliness, ease of valet and check-in, large modern rooms, fitness center is great and we ate room service

all the restaurants around here are full of young kids that are idiots and immature

espresso coffee machine with free pods in the room, fridge in room, free bottles of water, nice gym, very prompt

say pet friendly but 100 per day with no pet area near the location, very very limited room service

open pool, free laundry, good breakfast, small/not crowded, pets allowed

free laundry

also free laundry if needed

she also made sure my 18-year-old son had laundry detergent and fabric softener to wash all of his clothes that

continental breakfast offered plenty of quality choices

overcharged for parking, no room service, small bathrooms

for a couple not a big deal, but with kids, a little more privacy in the restroom would be good

also, not very family friendly great if single, married couple with no kids or kids older than 13 any younger

breakfast was a little expensive. prices i would expect for room service not dining room.

for a couple not a big deal, but with kids, a little more privacy in the restroom would be good

hot breakfast buffet laundry on site balcony rooms

there was no washer or dryer in the guest laundry

also we were under the impression there was laundry on the property which there was not because the machines

hair dyer, iron, or laundry bags in room

noisy from being near the laundry room

staff, the bed very comfortable, room closeness to the exit, they have laundry facility.

laundry is expensive and dryer needs to be cleaned

disruptive neighbors, lack of laundry services and clean linens/trash bags and toilet paper, the tv had awful

need to place laundry bags back in the rooms

was expired food left in the refridgerator empty cig packets and the room smelled of old laundry

have been traveling and needed to do multiple loads of laundry and called ahead to be sure that they had quarters

broken dryer in the laundry facilities

cleaning or maintenance staff had a laundry facility directly across from our room and held loud, lengthy

no soap in the bathroom and no laundry bag

no laundry bag

no laundry service option

laundry facilities great

the pool wasn t crowded

for pool you have to book a time slot for your family so it s only you guys in there, i loved that,

beautiful! it has a bar which is great!

was only one bar of soap in the room

the parking was crazy and the room looked bigger in the pics but was quite small

parking was a little weird

remote only worked 2' from tv, lacked adequate parking.

the pool looked small and not very attractive

free parking and breakfast included

parking was also great

very nice hotel and breakfast

i also might add parking was free

gym was very poor

b inside my room and take everything i had bought my daughters that day including a xl rolling laundry basket

laundry area was

no quarters for laundry

little useable space for our pet and walking her

we were given a room with easy access to the back door which was great for our pet

guest laundry room was clean and very

no laundry

the laundry equipment is not being cleaned. ice machines are not on every floor.

the desk staff was very helpful and the guest laundry was

friendly staff, indoor elevator, 24 hr front desk, delicious fresh breakfast.

coin laundry dryers took my money and went out of order but employee didn't offer me a refund instead

the laundry, dryer specifically ate $2.50 of my money and she kept repeating

internet and lack of breakfast!

the breakfast was not up to my expectation. they could add more items

quiet. full kitchen and appliances. comfortable bed.

nice morning breakfast. staff very courteous. laundry room clean room orderly

the laundry facilities didn t work and the staff either didn t know or simply didn t care to

the property was dirty. the laundry area was filthy.

i almost forgot laundry facilities permanently closed at this location

how big the rooms were and free laundry

laundry and gym were closed or out of service

we were staying there because we were a family on holiday but the laundry facilities, gym and breakfast room

amentities...gazebo, firepit, ev charging, laundry and pool.

wish there was indoor pool available

clean, lots of amenities, gym was small but does the job and the pool and fire pit area out back are perfect

the air conditioning worked really well and we took advantage of the laundry area as we have a second leg to

bigger laundry facility

easy to get to, clean, very pet friendly

i didnt like being put in a room that pets use. i have allergies.

the pool setup was great. lots of chairs and plenty of towels as well as toys for the kids.

they offered laundry service but could not give change to use it

and clean for the most part, clean towels available inside the waterpark area, on-site guest laundry

no laundry bags, don t forget the shampoo and soap

got told to wait for a shower because there wasn t clean laundry

was quite beds was comfortable parking not bad use more tv channels but other than that a good

night time employees were working in laundry and had late night loud conversations outside the door

up to take shower they were absolutely no towels they made me walk to laundry to get one and was very rude after

pet friendly and smoking rooms.

air conditioning worked great affordable pet friendly

the pool needed better care

// there's also not an on-site laundry facility for guests, but there is a coin laundry mat up the

no laundry room, breakfast sucks

housekeeping wouldn t let me use the vacuum cleaner told me to go to laundry room and get that one and it

liked the cleanliness of the room and hotel in general. laundry room was in working order.

not being able to find the laundry room..

coin laundry needs to be electronic

may want to use a different laundry detergent because the scent in the sheets and covers smelled a little like

my kids said drury needed an icee machine haha!!!

breakfast and dinner where above average and made for a nice easy stay with two kids under the age of 10

i love that this is a classy hotel, and they welcome pets

i think there should be more laundry facilities.

the laundry dryer was inop and not labeled

phone didn't work for 2 days dryer in laundry still doesn't work

laundry facility was out of order, and we had a lot of laundry to wash during our 6-night stay

the laundry was far away from room

everything has been remodeled no breakfast due to still under construction

i didn t go to the fitness area so idk if the pool was open or not

were clean, staff was friendly and helpful, breakfast was good but could have used some fruit and the orange

i wasn t interested in breakfast but coffee

hotel breakfast had the usual options, but everything was served hot and fresh

parking was terrible--too far from the view of the room windows, too close to woods---too dark at

pet charge was very acceptable as compared to the competition

comfy bed, good location, free parking.

the parking is close to the facility and safe

had to park some distance from the hotel entrance due to the parking lot being full

needed on site laundry which wasn t available.

laundry facility is also available

our stuff (i had 1 bag, and he had a wheeled suitcase) one of the housekeepers was pushing a full laundry cart

there is also a guest laundry room which was convenient

was very friendly, especially the breakfast staff

it was hard for our kids who have food allergies to find something to eat

was lacking real food almost everything had to be microwaved and the parking lot was confusing and not well

pet charge was a little steep

love the kitchenette in our room

was so great to have a breakfast option, but my kids weren't into the options that were available

laundry bags in rooms would be nice as well

i didn't have time for gym, laundry or pool but, those areas looked well cared for

the breakfast

the outdoor pool and location.

very clean, polite staff, delicious breakfast cooked to order, pet friendly

cleaner laundry area. washer had gunk in it as did dryer.

seemed like maybe people using laundry that weren t staying there

laundry facilities. 26 quarters!!!

needed a chair in laundry room. you could hear road traffic

we also appreciated the guest laundry facility, which was nice and clean, and everything worked

convenience, great kitchen and layout, nice bed

staff was friendly and helpful, room was a great size and comfortably furnished, bathroom and kitchen were well

wish the pet deposit had been lower

room functionality was great. love having dishes and a functional kitchen.

suite has a full kitchen and small table and 2 chairs ' the bed was off to the side for a little more privacy

wifi

rooms from noise in walls, did not get room cleaning service, noise in hallways at night, dogs parking at

i love the idea it has a pool and fitness center

dirty , pulled back the covers to see someone hair in the bed the shower had a used bar of soap

microwave (which is odd for the chain), the indoor pool is nice but unheated, we weren't aware that we had to

my stay was sort of pleasant. the room was moderately clean. there was some parking.

we had 9 people with us 4 of which were kids

i also greatly appreciated an on-site fitness room & a very nice breakfast

breakfast-eggs and sausage were rubbery

hotel had free parking, which is awesome

are the best from fitness center, to bar area to tables, couches, and eating area

a spill on the kitchen cabinet door had not been wiped off

your purpose in knoxville is visiting your kids or attending an event at utk it is too far away

parking for handicap was not close or convient.

the staff was very friendly and helpful, and the breakfast menu and staff were top notch.

nice fitness room, as well as free self service laundry

kitchen area and room, weight room and laundry room

the laundry room is free and for a long stay that was a giant plus

we used the laundry room twice and it s free so that s really neat

though they had free laundry facilities,most of there machines were out of order

housekeeper was across in another room when i returned later that night at 11pm i still had dirty laundry and

i also loved the cleanliness, the pool tables, the gym, the outside heated pool and sitting area

side note: the breakfast is not complimentary but they have good prices and even better food

no breakfast provided for the rate charged

great location and being pet friendly was a huge advantage

is no laundry on site, the room was okay, but we booked a king and got two doubles, but when we checked

the pool was by itself on the other side of a parking lot

better count. breakfast.

the breakfast options were a little disappointing but overall the stay was good.

no wifi no coffee bedspread had at least 20 holes and tears

laundry room, fitness room, my room

the buffet staff was rude to us when we were just searching for a little something for our kids to eat

quiet location with a spacious room and plenty of parking

i didn t use the gym or pool but they looked great

loved having a kitchenette and a separated living room/bedroom

loved the staff, the rooms and the pool. such good stay.

breakfast

easy parking and easy access to shops and restaurants.

that they had an indoor pool was extremely helpful due to the fact that i was traveling with my kids

friendly staff, free breakfast, pool.

arrived with a load of laundry and found the only washing machine out of order

clean laundry room, clean pool, i cannot emphasize that being a maniac about clean is the key to good

location of our room was prime, close to the ice/vending machines, parking, laundry, pool & front office

laundry room lacking

the hotel was mostly empty but the clerk still put us across from the vending machines/laundry room

the next room was 2 down from laundry room, the noise woke me up the first

need a quarter machine for laundry and one dryer didn't work, but everything else was great

laundry room only took quarters and no machine for change

huge hotel room and the pool was great

room 127 was near the lobby and pool, gym, breakfast, and storage area for cleaning service

i appreciated the free laundry room (good quality washers/dryers)

fitness room; outstanding breakfast; very nice kitchenette; outstanding laundry room; bed is very comfortable

and the free laundry is a huge plus

free laundry and gym are a plus

the rooms are great! awesome breakfast!

the only concern i had our entire stay was the laundry room smelled like weed

no directions on the signs on where the laundry is.

one washer one dryer and the laundry room was on the second floorud83eudd26ud83cudffd

also the parking entrance which is sort of hard to see is just before the fwy one so you can easily

a changing area after the pool because standing around waiting to drip dry with small kids next to a pool is

breakfast and nails through our parking lot as well as broken glass

9 am cutoff for breakfast is pretty darn early. we missed it

no breakfast available

breakfast and nails through our parking lot as well as broken glass

no breakfast, lobby under construction but rate was reduced so im happy

front of the hotel and parking lot had no lights when we arrived that night

quick stop off the highway; kids enjoyed the outdoor pool; breakfast was good

quick stop off the highway; kids enjoyed the outdoor pool; breakfast was good

came back late on friday night and only one tight parking spot in the rear of hotel

wifi was not secure