wifi was very fast, the staff was very helpfully the decoration of the hotel was awesome, and the

parking on the street in front of the hotel was a bit limited, no info was given about any

easy to get to town , pet friendly, owner of hotel very friendly and told us places to see and paces to eat

guest parking was limited

the wifi is poor.

additionally, their pet fee is incredibly high for just allowing a pet to be in their rooms

parking was easy (we ended up just parking on the street right in front of the hotel)

excellent sta6, spacious and comfortable room, and outstanding morning breakfast

breakfast was made to order and excellent

the breakfast was good, again, i loved the setting

water tap on the bathroom sink took an extremely long time to produce hot water, and yet the the spa tub (which

safe, secure, accomodated our breakfast choice, parking on site, great location, view of courtyard, nice historic

power outage affected comfort. spa not working well

the road in was horrible. the walk to restaurants, pool, and lake are dangerous.

and jogged around the lake, had paddle boat races, kayaked, played basketball, ping pong and pool, swam in the

laundry around the corner did a load cleaned and pressed for about $2

i d have liked some transparency about pet fees in the hotel listing so i knew what to expect when checking

especially important to us is that it is pet friendly and there is a walking trail along the river

wifi wasn't able to connect on some of the devices, looks like router ip addresses list was full or

staff was almost never present and they should equipt the rooms with wifi and address information so guests won

wifi isnt available in all rooms, only the common areas

ac, wifi, a fairly comfortable room and great location

no wifi in room

the wifi worked great, and the staff was really nice

was impossible to have wifi connection in my room and most of the upstairs area

no tv and wifi never worked at all! shower was very weak so didn t use it.

nice pool area

i check into my room and there was a bad smell coming from the bathroom drain also there was a kitchen sink,,

wifi was good

value for the price considering the small kitchen

wifi was good

wifi only worked in certain parts of the hotel. never service in my room

poor wifi, no hot water, tv didn't work

wifi was pretty fast

the room did not have any wifi the room was very small .

it was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool

the gym has basic cardio equipment and weights (dumbbells and machines), albeit old

24 hour gym access, several pools, nice on-site restaurant

more pool activities. make the courtesy car available till 9 pm or later

the main pool was closed and this was quite disappointing.

i would recommend leaving kids at home bc the property feels more chill and intimate

the breakfast service was lovely with tropical fruit, toast and hot coffee

the rooftop with the pool is the perfect spot to hang out, eat breakfast, catch some sun, or watch the sunset

breakfast is simple but good

the roof top pool, hot tub and entertaining area was unreal

we loved the saltwater pool

the continental breakfast that was included with the package was not that exciting.

excellent shower fabulous pool wonderful staff great views and location

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

service and staff, complimentary drink upon arrival or later by the pool, as we choose, we drove into the city

the dishes & utensils provided with the kitchenette were practically useless

air conditioning was great comfortable bed smart tv - easy to watch netflix on clean restrooms wifi in the rooms

i stayed in the first floor and the wifi was really fast

we like the kitchen with the blender, awesome to make fresh juice in the morning

wifi was okay but maybe not strong enough as i tried to connect my iphone to the tv to stream from

the wifi drops out a lot and is non existent in the evenings

they have kitchen but they dont have anything much, you pretty much have to go ask for stuff like a knife to

towels were broken (the edge of the towels were tearing apart) laundry room, it was next to the room (i stayed

extra linen and towel cleaning and falsely told the front desk that i had asked her to do my laundry

location, very quite, great restaurants close, laundry service just around the corner

strong wifi, great light, and really comfortable layout

the wifi wasn't very strong.

breakfast was just ok. the food and wine at the diner restaurant was just ok.

breakfast was great, they brought it to us on our terrace

breakfast served on our balcony

beautiful gardens, swimming pools and antiques to admire

incredible plant life, three different pools, a mariachi band at dinner, rooftop breakfast, the most comfortable

a lovely breakfast of fruit, cereal, and breads with juices, coffee and tea was available daily

the view from the pool deck is breathtaking

the simple breakfast was more than enough to start the day

very relaxing and great views from the pool

the rooftop pool is fantastic

i loved the upstairs pool area

the pool and the rooftop bar were incredible

the pool was small but perfect

i had to work during the week and the wifi was strong enough to be in zoom calls all day

a great little rooftop pool and bar with a wonderful breeze and great view

decent hotel gym

the sauna and steam room and spa staff were amazing

swim up bar could stay open longer.

bit rocky, so swimming can be a challenge at times when the waves are larger but there are two pools, one of

we went to the spa twice because they were so relaxing

also, below us was either a maintenance room or laundry, which was generally noisy very early morning

wifi was not working most of the time, so not ideal if you are trying to work on vacation, but

the website ,my one didn t had any window ,very small and smells old also they were probably 50 kids and 10

bar of soap the size of a quarter

wifi isn t very strong, makes it hard to do any work if you have to catch up on emails etc

little neighborhood across the street for some local eats, laundry, etc

could be hazardous, especially for kids

people smoking in the pool.guests allowed to bring their own music at the pool.

room smells so bad, cigarettes ud83dudeac the door lock doesn't work, and me and my kids have bed bugs bites

for waiter to appear and take your order then another 30 minutes to receive food or drinks at the pool

location, huge room with full kitchen and laundry

location, well-equipped (in apartment laundry was particularly appreciated

and proximity to the beach, spacious room with kitchen and laundry, staff was friendly, ac worked very well

it even included laundry detergent

laundry facilities in the room were great. i loved the rooftop pool.

i love the simplicity and the way everything was close. pool is great.

works on the enormous block of flats being built opposite, which also blocks the sun from the pool until early

the pool was awesome - i swam in it 3 times a day

loved our balcony overlooking the pool

the pool was fantastic just perfect for a nice swim or a cooling dip in the heat of the day, the whole

they cleaned our rooms with care and did our laundry with expertise all with a friendly and kind attitude

super clean, maid is wonderful - even did my laundry, in a pinch

laundry service

location, pet-friendly, comfort, close to great restaurants

could've used a bit more light in the kitchen area

pool was 12 deep hot tub/jacuzzi were not heated or had jets asked front desk if they could laundry my clothes

i had a room of the laundry facility); 6) for coffee in the morning, you need to bring down cups from your room

if you need to do some washing then the laundry is on the second floor which all the hot wings around the town

outside noise and weak wifi

large, clean and relatively quiet for the location. good wifi.

friendly and welcoming and available for advice or help with services, including very reasonable laundry

we had our laundry done for 90 pesos

of fresh water provided daily; also a television with channels from all over the planet; good wifi signal even

and the gym is absolutely a joke

bigger swimming pool on the roof top! it was more like a big hot tub.

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

great breakfast

room was spacious; gym was amazing; breakfast buffet had so many options

the breakfast was great and they have a resident falcon which was really special

the guy also lied that we only paid for a continental breakfast but we actually paid for a full breakfast

we were disappointed that the very beautiful bar area at the rooftop pool was not open

upgrades include excellent mattresses and pillows, flat-screen tvs and slow (<3 mb) but reliable wifi in the

don't eat breakfast

breakfast was also very good, would definitely stay again

staff -perfect location; close walk to beach and many great restaurants & bars -rooftop pool with views of

the pool is small but perfect warm and refreshing

kitchenette needs to be updated and the pull-out coach needs to better or provide all the guests

great pool

breakfast was awesome lots to choose from

pool was right next to open restaurant windows (did not use the pool)

hotel and two pools, second floor guest only rooftop pool open to public

bar / lounge staff do not go out of their way to help you

tastefully and thoughtfully designed rooms and facilities including fabulous pool terrace and bar on top floors

we loved the 24/7 room service - the tryst leches was incredible

wifi also tended to cut out all the time and was insufficient to stream anything on the tv in the

location wifi nice staff

s no laundry service but there s a laundry mart just around the corner, past the corner store where

despite the laundry list of negatives, we would

very nice pool

the pool was closed when i stayed as they were constructing a roofed in something on on top floor pool

the wifi did not work inside my room.

they compensate you with a free breakfast a free massages

we ordered room service and the food quality was not what we were looking for

breakfast service not interesting.

breakfast options not enjoyable. not enough basics. breakfast bread quality/variety limited

the wifi works very well

beds were comfortable and ac worked great and a bonus laundry room to hang your wet towels and bathing suits

the laundry room tap had no top, so there was nothing to grip to turn it on

air conditioning unit was not working and the door to the laundry area had a broken latch and would not stay

no laundry

love the location but this time was raining and was a mess around the area, the parking was full of water

location was excellent and it had a bar and restaurant on site available late hours

i didn t like the $475 mxn pet fee.

times but not very often, kids running and being loud in the hallway late at night

the pool was great for kids but too small for adults

wifi connection constantly went in and out

the location was great, and the restaurant staff next to the adults only pool was fantastic!

my girls felt safe been on their own been in the pool and patios

if we would have had wifi in the room, it would have been all 10s for us.

the three pools seem dirty and crowded with family/kids

wifi unreliable except for ground floor.

was a bit pricey, as well as the laundry services

breakfast was good but crowded

no kids and vip treatment

spa was a bit pricey, as well as the laundry services

for being an adults-only resort, we felt there was a lack of entertainment during the day and nightly

the service was excellent, the staff was incredible, the kids club exceeded my expectations and the rooms and

pools are nice, some staff are nice and some are not. taco bar was superb.

kids club also excellent

you will have access to everything on the secrets side except preferred club and oceana breakfast

the breakfast was okay, not much of a breakfast eater.

the wifi needed to be reset once

i was happy about the free weights in the gym and yoga mats

all the employees are super kind, there are many pools, a gym and a spa

staff available to help broken bar fridge (but replaced quickly) pool, hot spa, and cold spa all the same temp

this hotel is also equipped with a basic gym which was great

shampoo or conditioner, with a kitchen there was no dish soap, cloth or towel

wifi connection was quite lacking and it'd be nice if the cushions in the mini living room were

were cheerfully accommodated with a very early check in

the wifi has poor signal.

wish the gym equipment were up to date or a little more functional

the spa was cold. some of the desserts were dry.

i went with my wife and my adult kids to celebrate my son's birthday

the facilities, we each got a package with a facial and a massage, they let us use the private pool, jacuzzi,

only item we were surprised how early

food was great, and they offer room service which is a plus

poor wifi in a rooms

beds are so comfy , rooms are huge , the beds on the beach were the best along with the infinity pool, the roof

our daughter loved the pool and kids club

never told me about wifi, free food and drinks, room service, what was include

weather was cool while we visited, and the pool was chilly most days