#301, outside was the vending machine and laundry room

i liked that there was a vending machine and a laundry room at the end of the hall on the floor i was staying

the swing pool is very dirty.

breakfast had a nice selection

not a lot of parking

location, great room and bed really nice breakfast, laundry room available and at a reasonable price

wished the heated pool opened before 10 am.

breakfast not great.

salt water indoor pool was a great bonus (5 hotter would have be better)

breakfast buffet was a bit cheap.

limited parking

very nice location nice pool for kids

clean and comfortable. breakfast was good and the staff was friendly.

amazing breakfast, friendly staff, quiet

one more thing, we had wifi issues several times, and we didn t have to let this be known, as several other

were put in a room way in the back of the place, near the laundry facilities or restaurant

we were placed in a room on the 4th floor and no one offered to shuttle our bags, and there was no creamer or

no activities for kids

to call room service back to remove dirty wine glasses

wifi wouldn't let me connect but honestly it allowed me to keep off of my phone and enjoy the

laundry facilities, golf course, breakfast!

we were there for a baseball tournament and needed a laundry

there was no detergent in the dispenser in the laundry room.

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

laundry bag was not in closet to take home dirty clothes

on site laundry facilities, indoor pool and gym bonuses

there's a laundry room on the first floor, you can buy soap at the front desk

and big family room guest laundry nice mall really next to the hotel (with food options) animal

used laundry facilities all good

self-serve laundry room was a major plus for us

having laundry on property was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

big closet, suitcase storage under bed, we ll-planned kitchen, and nice shower

pet fee is ridiculous! $150 smackers!!! wish booking.com would have let us know!

pet-friendly

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

great location, clean and great breakfast.

of the hotel was closed and i wasn t told room service was only breakfast, bar was closed the two days we

the staff were very helpful. i didn't bring a dog but it's nice that the hotel is pet friendly.

rooftop bar was nice and staff was great

personally, i would have liked a sauna to steam room to go with the pool.

a fan of either the hotels, asheville, or tennessee policy on one drink per person and no room service

in bathrooms it took an hour, two visit w maintenance and a call from internet provider to get wifi working

wifi speed is unacceptably slow - 2mbps, it's 2018 already

when you have kids you need space

the indoor pool was clean

sofa bed for kids, like most hotels out there, was completely uncomfortable

the free drinks and snacks in the evening was a lovely surprise and the lobby and bar space is lovely and big

great location to downtown, new facility, pet friendly and staff was amazing.

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service

the smell was not pleasant. it was like dirty laundry everywhere.

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

very comfortable and free laundry facilities were a great convenience.

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

pet fee is very high. they charged $75! on-site laundry had broken machines with no

they brought 1 & said all others were in the laundry

hotel bar and restaurant

the kids enjoyed the pool area at the end of the day

the beds were really comfortable. i missed having bar soap.

amenities nice appreciated the laundry so we could pack less for the trip

the pillows were terrible they reminded me of a sack of laundry

had a full laundry bag of clothing that was taken from our room by cleaning staff

the staff is very friendly and the gym is nice

gym was cramped

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

the reserved parking makes arrival so easy

the kitchen is fully supplied if you decide to buy groceries and make any meals

parking was terrific

parking so convenient

the kitchen and laundry were an added bonus

loved that it had laundry in our room that s a bonus

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

is now a bar with live music until around 11pm and it was quite loud in the room

convenience to walkable areas. pet friendly. front desk service very accommodating.

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

everything was wonderful except for the spotty wifi. this definitely needs to be remedied.

the spa was also a great experience

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

however, the rooftop bar and lounge area were spectacular

not kids friendly as kids can open the bathroom door anytime

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

tea or coffee facilities in the room even though they were supposed to be included wifi is awful both the standard

convenient location. super friendly and helpful staff. nice rooms. pet friendly.

nice breakfast selection & availability of coffee first thing in the morning is much appreciated

room service was very quick, easy and friendly

hotel if traveling with your pet

it has laundry facilities next to the swimming pool and work out room

hotel amenities were very cool: pool area, roof top patio, laundry

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

glass enclosed pool, exercise room, meeting rooms

were brilliant, the rooms were equipped with kitchen which is perfect for a family

parking on site an laundry very useful

hotel room, laundry room, parking

great location , nice gym. nice staff.

location friendliness of staff free wifi

our room was on the 3rd floor and we had access to the pool area with our own outdoor seating

i could never locate any ice machine, which requires call room service for everything at all hours

online states a mini bar & room service

was excellent, though given the number of tables, the kitchen seemed to take longer than expected

there is no room service offerings but great access to amazing restaurants.

bed was extremely comfortable view was nice bar was pretty

i used the laundry facilities and they were great

5hrs for a small load of laundry to dry

to room across from laundry and someone decided to do laundry after 11 p

size room, cookies during day, coffee out always, hot breakfast and laundry

laundry facilities could have been a bit nicer

thing i didn't like was they were doing some renovating and there was some things in the parking lot taking up

wifi wouldn't connect 2

quiet, up on a hill, parking good, price right, clean.

good hot breakfast

staff offered to let me park my touring motorcycle under the parking overhang overnight (torrential rainstorm)

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

the pool was a plus for my daughter, she enjoyed very much

the parking lot was not well laid out

also learned that room had a wifi router expander in the room, and we d rather not sleep that close to one

friendly staff, clean room, tv size, beds, free parking and excellent free breakfast.

laundry was free

free laundry for guests

great amenities, especially free laundry and the kitchenette

even when the one day was too cold, windy and rainy to go out so we sat in our room and i did laundry which

the on-site complimentary laundry is wonderful

nasty smell on 2nd floor in laundry room

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

employees were nice. laundry facilities

laundry should be free to customers.

i loved that i could do my laundry on site before heading home from

a smoker probably does the laundry because a smoke smell was detectable in the linens

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

very old and smelled like a smoking room

shady, sketchy characters wandering around the parking lot at night, sometimes muttering to themselves

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

laundry room on-site

the indoor pool was nice but a bit short in length.

breakfast & social hour

staff was very friendly and accommodating, parking, location and the breakfast was good

laundry was behind

had a free laundry and indoor and outdoor pool and a restaurants on site

convenient location. super friendly staff, free laundry and good food in the restaurant.

also, there's free laundry for guests

wifi terrible

you can cook yourself if needed, they have laundry and even walk-in breakfast

45 am in the morning due to the dryer in the laundry room calls for better housekeeping

laundry was available on site

my laundry was stolen from the dryer and nothing was offered to help

very friendly staff. clean laundry room.

we also made use of the self service laundry whilst we were there which was a great help

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

no laundry facility

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

travelers looking to use the indoor pool should be aware that the facilities are rather small, posing extra

parking seemed a little tight/not enough spaces

gym was very nice and clean and having an indoor pool when there was snow on the ground outside was

they also have laundry for guests, which came in clutch with an 18 month old

clean room, easy access to city and freeways. on-site laundry.

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

guest laundry facility (would be improved by ensuring the reception has a small banknof quarter)

i did do a load of laundry, $5 plus soap

the pool was clean, bright, and handicap accessible

parking was excellent and location to the biltmore and other attractions we visited the area was

had a pool, small food and drinks available, and was clean

bar in the welcome area

i used their laundry facilities

very clean. guest laundry on site. and the subtle hidden jokes all over.

we used the laundry facilities and found them to be clean and in good working order

great definitely up to-date equipment with a view into the pool room so j got to watch my so and kids while

our view was of the parking lot yet we really got a view

we did laundry there and the staff even went above and beyond and folded our laundry

we brought our own laundry down front attendant not sure about the laundry

no laundry facilities

shocked to learn there was no laundry facilities

nicely appointed pool and fitness area

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

the free breakfast was so much better than most hotels ive stayed in and they were constantly cleaning and

at breakfast

never had the chance to visit the property due to false advertisement of airport shuttle service posted on your

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

parking. access to building. location.

loved that egg whites were offered, kids loved pool and basketball court

location, room, cleanliness, pool, hot tub, and breakfast were all excellent, i would definitely recommend this

staff was very personable and room clean and the breakfast was fabulous

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

ice machine and laundry centrally located and working

also our room was next to the laundry so there was some noise

room, nice staff, easy parking, clean swimming pool

would have liked either more cleaning supplies and laundry soap stocked or someone coming in to clean

no laundry soap, no dish soap, and little bath products.

was able to do some laundry to stay fresh the rest of the trip

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

convenient location. very spacious. well equipped kitchen. in unit laundry. large shower.

our kids enjoyed the indoor pool

very friendly staff, beautiful, wonderful smelling lobby area w restaurant, bar and starbucks coffee

excellent seating areas and service at bar and coffee!

pool was chilly. no hot tub/spa

could use a few more parking spaces

there should be a cheaper price for the kids menu

need a men's locker room with whirlpool, showers-- more spa like

perfect location and great facilities. loved the hiking trails and pool the best

the pool and hot tub were amazing

heated pool. great restaurant. bathrooms amazing! staff very courteous.

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

spacious room, full kitchen, free laundry, great location

spacious rooms, laundry, pool, free breakfast

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

parking

fitness room was too isolated

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge

food was gourmet from breakfast, to in-room service, to elegant dinners

were planning on a drink in the bar & then decided to stay for dinner

are no laundry facilities at the hotel

no laundry

full laundry bags on floor outside our door from before we arrived, entire time we were there

location, breakfast, staff, parking, the courtyard, the decor was actually educational of the area which was

no microwave in room no room service to give u clean towels or make beds

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

the walk was so short it was pleasant and easy with two small kids

renovation,, parking, no bar, no vending machines

lots of parking

convenient to biltmore. pool open.

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

needed to use the laundry facilities

you need cash for the laundry and snack machines so take quarters with you

i love that they had a laundry corner - very convenient

laundry facilities didn t have detergent

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

facilities, incl the gym were really nice

parking was a little far then i was expecting.

the bar was spectacular!! you don't need to leave the hotel to get a drink.

near outlet mall an interstate very good laundry room

to the actual building, you have to go thru these winding turns, uphill, past these other hotel parking areas,

the bed, kitchen and bathroom were clean.

didn't have breakfast.

counters in lobby were dirty and the breakfast was all prepackaged and no milk available

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

my kids however loved it

we enjoyed the pool &jacuzzi, grab and go breakfast was good

nice indoor pool, although small

a little disappointed that the spa water wasn't hot

handy to have laundry room

laundry facilities

( the coffee at the breakfast counter was good too, and the breakfast bags with muffins they handed out were

wifi was down only for a bit

pet friendly, great location, clean and hassle free.

they have laundry machines, too

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

there were no laundry bags, the shampoo seemed watered down

laundry hanging in the top floor front window. characters loitering on property.

my room was right next to the laundry room so i was disturbed my entire sty

clean. has laundry. friendly staff. reasonable price.

pool is open til 10pm, and laundry room was clean

we used the fitness room and the laundry services to do a load of laundry no complaints

they have on site guest laundry

also the gym and indoor pool were not available

breakfast, no laundry facilities, price is overrated.

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

no laundry service

the pool was great even though we didn't get a chance to go, it looked so fun

clean! great pool!

rooms ok little breakfast the employees there are the nicest no weird questioning no judging no extremely high

man at ofc, at morning and took care of breakfast area

the breakfast was stale cereal and expired muffins

beds slept really good and waffles were delicious at breakfast.

breakfast the waffle machine was tore up,so they told us note we didn;t see any waffle machine all

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

convenient parking

the heated pool and free breakfast

breakfast was cold, and ran out of hot food. heat was difficult to get comfortable. also loud.

the was a laundry and it was clean

clean, excellent staff, nice bar and small restaurant but delicious food

wifi was spotty at best but not a problem

price and cleanliness. great pool area.

the pool is small but nice especially for kids

prefer a hotel that charges one flat rate and includes breakfast and laundry room

did not have a laundry area.

this hilton did not provide breakfast for guests nor did they have laundry facilities

no laundry service.

spa was amazing and room service breakfast was delicious!

the staff, close to the at and had laundry services.

they have coin laundry machines

made sure we knew where towels were for pool use, checked to make sure our breakfast

breakfast was good

of staled cigarettes and mold, nothing worked in the room, glass in a couple of the parking spaces, way outdated

laundry facilities weren't available but staff told us they were operational, wasting our time and

had a restaurant and a bar for us that likes relaxing

don t care for the breakfast

we ordered a pizza and we also used the breakfast buffet

very nice bar setting

laundry service was so handy, except i needed to pay $2 more for an additional 10 minutes drying

the room was good but the laundry needed to be washed more

pool is enclosed. be nice if it where outdoors during the summer.

don't allow 3 tables be put together for a gang of kids to play & adults walk away

the breakfast had everything you could want for a meal

we loved the porch and the beds and really loved the pool and the coolness of the mountains

wifi was fast

room to park trailers

grandaughter loved the pool

gave me that home feel as soon as i walked in, plenty of room for my husband, myself and our two kids