laundry services extremely expensive

the pool has a nice view on faial, and is beeing cleaned every morning (and they are probably the only

hotel with wonderful breakfast

good location, good breakfast, helpful staff, good wifi

free car parking

we enjoyed using the spa and chilling out at the pool

we used the indoor pool and hot tub which were nice though closes at 8pm

surroundings of pool area a bit empty

very nice and new hotel, comfortable room, good breakfast. spa is small, sauna not working well.

very nice and new hotel, comfortable room, good breakfast. spa is small, sauna not working well.

service was excellent and accommodating to all our needs, we even got help with the laundry

bbq or trays for oven or microwave dishes only frypans advertised to have laundry facilty on booking

of their information hasn't been updated: you can't order breakfast nor laundry, even though the information

they did our laundry which was so nice

location, landscape and the very efficient laundry service

helpful: she found us a car, she did pick up us from and drop off to the airport, let us use her laundry for

fatima and jorge are so nice with us, they also allowed us to make a laundry

with garden was great and wonderful: very comfortable, clean and with all you need ( private parking, the kitchen

there are beautiful gardens, lovely view of pico mountain and the ocean, and the cutest dog to pet when you

handy parking just outside

parking is available at the

free garage parking for guests

we were lucky to stay on the top floor, next to the indoor gym and with an excellent view overlooking the pico

really have a spa or gym

excellent location in faial. free underground parking. helpful staff.

the wifi did not work

calm down and in this hotels is really clean and you don't have too much noise and then you have breakfast in

the wifi didn't work inside the room.

it included a european breakfast that was better than expected

the breakfast was quite rich and the staff is very helpful

i asked about laundry service, they did not explain their process and i almost couldn t get my laundry back

love the indoor and outdoor swimming pool. nice view on the marina. the staff is charming.

the gym had broken equipment and not much of it.

they did offer room service by advance arrangement

gym hours should open earlier and stay open later to accommodate business travelers.

think it is not worth the 4 stars, as the place still misses a small fridge, and the laundry service was not

laundry service, they spoiled me a pullover, the director said will see something to compensate me,

was easy to find, good parking, friendly staff, nice pool, good views of the harbor, good breakfast

also, the parking lot we were told to use was really small and awkwardly shaped

friendly staff, nice pool, big room with balcony and beautiful view of pico, lovely breakfast, not far from the

close to town, included breakfast.

breakfast and the location staff very good and tried to help

even with breakfast included

i am not sure if the breakfast is worth it

breakfast was a bit hectic as room is small but decent

plenty of parking, about a 10mins ish drive to horta

we really appreciated the cozy mattress, excellent wifi, delicious breakfast brought to our space every morning

you will still have the mordern perks of many plugs to charge your devices, great wifi and warmth (shower and

the unit was clean, well stocked with a full kitchen and large bathroom

new equipment, great location, nice present when we arrived, free parking.

easy and always available parking

good location to start trips around pico, nice interior, well equipped kitchen - nearly each standard device is

big parking, good location (10 minutes walk to ocean)

laundry service

the trails that lead to the swimming pool access and to the ocean, might feel a little complicated at first,

the pool area (some distance away) also has dirty chairs and the swimming pool itself is in need of

some gear in the swimming pool was not in good condition

breakfast is average only

inside and outside pool are great, the gym is good as well

pool, staff

staff was very friendly, very clean facilities and access to spa was amazing after a whole day

mini bar was empty

the breakfast could have more vegan alternatives.

no bar , no restaurant, breakfast poor

was an absolutely modern hotel with a wonderful patio/pool area

location was great, the staff were incredibly helpful and the pool was brilliant

breakfast is great, i love the delicious fresh cutted fruit, plain yoghurt, and lots of fresh bread

cafe great during day but closes at 8pm, an evening bar would have been good.

no ironing facilities however laundry offered but this is no good if you are ironing clothing 10 mins before

comfortable bed and excellent quality towels both for room and pool

the prices for a beer and other drinks at the bar were horrendous, bar service shocking

we loved the breakfast and the views. also great to have a parking space.

free electric bikes to enjoy, and the spa and pool were outstanding

the location was perfect for me. two minutes from the bus station. breakfast was basic but good.

breakfast was really good, everything was fresh

breakfast excellent as always

very short drive to the water park 7/8 kms away

lovely breakfast and customer service excellent. my room was spotless.