lovely place with huge rooms, very clean, good breakfast available and indoor and outdoor pool.

little but spacious appartment with a mini kitchen, amazing shower, lovely spa facilities and nice

great location, very clean and nicely furnished rooms, spacious parking

i liked the pool and the breakfast with a view of the volcano

the bar would not allow us to have a drink at 10

service was excellent and accommodating to all our needs, we even got help with the laundry

the staff was very nice and helpful, and they have a good laundry service (there is no washing machine or dryer

laundry options but i had previously read they were available

of their information hasn't been updated: you can't order breakfast nor laundry, even though the information

bbq or trays for oven or microwave dishes only frypans advertised to have laundry facilty on booking

laundry services extremely expensive

hotel with wonderful breakfast

put us in room overlooking parking area

good wifi connection

it is located 15 minutes of walk away from the cella bar and the swimming pools (what counts as a beach on pico

rooms were located over the parking garage door

staff, excellent location, met or exceeded all our expectations a really nice place, good breakfast

really have a spa or gym

huge, delicious breakfast

really have a spa or gym

i asked about laundry service, they did not explain their process and i almost couldn t get my laundry back

breakfast was a buffet with lots of choice

gym equipment is obsolete, simply doesn't work

rich and delicious breakfast

not heated so it looks good on the photos but is not really usable especially if there are a few kids in it

clean, great view of pico from balcony rooms overlooking harbour, friendly, helpful staff & good breakfast

the wifi did not work

weak wifi & hotel would use some investment in 'refreshing' the rooms

calm down and in this hotels is really clean and you don't have too much noise and then you have breakfast in

breakfast was good

even with breakfast included

i am not sure if the breakfast is worth it

close to town, included breakfast.

breakfast and the location staff very good and tried to help

breakfast was a bit hectic as room is small but decent

fatima and jorge are so nice with us, they also allowed us to make a laundry

helpful: she found us a car, she did pick up us from and drop off to the airport, let us use her laundry for

there are beautiful gardens, lovely view of pico mountain and the ocean, and the cutest dog to pet when you

handy parking just outside

with garden was great and wonderful: very comfortable, clean and with all you need ( private parking, the kitchen

think it is not worth the 4 stars, as the place still misses a small fridge, and the laundry service was not

laundry service, they spoiled me a pullover, the director said will see something to compensate me,

very clean. nice view. excellent breakfast. dinner on site. friendly staff.

coffee machine at breakfast could have been better.

the bar had run out of vermouth.

plenty of parking, about a 10mins ish drive to horta

we really appreciated the cozy mattress, excellent wifi, delicious breakfast brought to our space every morning

you will still have the mordern perks of many plugs to charge your devices, great wifi and warmth (shower and

the unit was clean, well stocked with a full kitchen and large bathroom

new equipment, great location, nice present when we arrived, free parking.

easy and always available parking

good location to start trips around pico, nice interior, well equipped kitchen - nearly each standard device is

big parking, good location (10 minutes walk to ocean)

laundry service

the trails that lead to the swimming pool access and to the ocean, might feel a little complicated at first,

the pool area (some distance away) also has dirty chairs and the swimming pool itself is in need of

some gear in the swimming pool was not in good condition

breakfast is average only

inside and outside pool are great, the gym is good as well

pool, staff

staff was very friendly, very clean facilities and access to spa was amazing after a whole day

mini bar was empty

the breakfast could have more vegan alternatives.

no bar , no restaurant, breakfast poor

was an absolutely modern hotel with a wonderful patio/pool area

location was great, the staff were incredibly helpful and the pool was brilliant

breakfast is great, i love the delicious fresh cutted fruit, plain yoghurt, and lots of fresh bread

cafe great during day but closes at 8pm, an evening bar would have been good.

no ironing facilities however laundry offered but this is no good if you are ironing clothing 10 mins before

comfortable bed and excellent quality towels both for room and pool

the prices for a beer and other drinks at the bar were horrendous, bar service shocking

we loved the breakfast and the views. also great to have a parking space.

free electric bikes to enjoy, and the spa and pool were outstanding

the location was perfect for me. two minutes from the bus station. breakfast was basic but good.

breakfast was really good, everything was fresh

breakfast excellent as always

very short drive to the water park 7/8 kms away

lovely breakfast and customer service excellent. my room was spotless.