i started laundry when i got in around 8am and i went to put the second load in the dryer and take my barely

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

we were not informed that the pool was out of service until we went to get in the pool.

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

parking was also close and convenient with luggage

was a laundry room available on site but it wasn't very clean

in the room, bed had crumbs, it was a non smoking room but there was used cigarettes in

bed the parking lot was more potholes than smooth driveway

hair on them, comforter had cigarette burns, room smelled of old smoke, even though it was a no smoking room

location, large parking lot for oversized vehicles (dually truck)

we were across the hall from the laundry and i could hear the washing machines and dryers through our wall

there were 2 other males in laundry room washing their clothes @ 1 am

breakfast was good

staff rooms clean pool was great breakfast was great everything worked

parking lot was a sheet of ice

heated pool didn't work when i stayed there for that

staff, breakfast and rooms were nice

pool is very small, very warm. continental breakfast on holiday closing at 9.

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

breakfast was average. staff very kind and hard working

the service in the bar was terrible. took forever to get food.

when we got back we had to wait another hour with 2 little kids

breakfast was not until 6:30.....and no coffee to be found before that time.

the shuttle driver and all other staff were friendly, courteous and helpful

it states, that this location has free breakfast, but it didn't

access to a guest laundry room

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

the amenities were good. fitness center and pool were nice. loved the bathroom.

the pool was closed due to covid restrictions.

i liked the large rooms, comfy beds, excellent service and top gym.

very friendly staff, great breakfast

shuttles

wifi was sketchy when i needed to join a meeting. that was not helpful.

could feel the bed frame through the mattress, there was no hot water, and i was not given the wifi password

complimentary breakfast spread the free breakfast goes far beyond a typical cold continental setup: fresh items

laundry basket full of towels still over flowing and all over the floor

free pool, sauna and gym. comfortable bed. the staff at the front desk - simply angels!

excellent price for the quality. staff was very courteous. airport shuttle very available.

the kids movies that play in the pool area

very clean and staff was amazing as well as the shuttle service

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

pool was beautiful and liked having a restaurant and bar in hotel

airport shuttle was good.

the pool area was great kids loved it !

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

everything was available to me when i got snowed in. laundry, food, and an excellent stay

gym and laundry facilities were also a great addition and excellent quality

no laundry bags for dirty clothes that you changed after showering

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

laundry facilities, convection oven

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

no laundry, no continental breakfast

we were told we would have wifi, but it seemed to work only in the office.

wifi struggled a bit no free breakfast

from the parking lot you can see downtown and the lake

kitchen floor in our room was not mopped properly

to covid 19, the breakfast ended up being an apple, bottle of water and a muffin, nutrition bar or something of

i'm much more into savory breakfast options, so this really didn't suit me at all and my kids were all hungry

could have been until 11:00 because we were trying to get around with kids to check out, and i did not make it

breakfast very poor. swimming pool just for kids not adults.

in one,pool, fitness, laundry, breakfast, staff, uv

the staff room pool laundry everything

location, swimming pool, laundry, and gym facilities

guest laundry is free and fitness center has everything you need

roof top bar had nice views & drinks

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

nice to have the gym and pool and super comfy large rooms

staff great. free wifi, laundry and breakfast.

the facility, rooms, and pool were all clean and well maintained

really appreciated the free use of washers and dryers for laundry

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

the room was not very clean; a hair ball from the previous guest and no bar or liquid soap.

they are kids friendly!

room service hospitality staff behaviour no one was polite next time i will not recommend to anyone

i used the laundry service was soooo outrageous.

asked for a phone charger at the front desk and room service was waiting at my door before i could even get

pool was closed

- room service was prompt on towels - valet was fast (pull up, don't park at the bus stop) - you can

very modern with an antique touch. great room service. comfortable beds.

i couldn t order laundry . probably not in time.

easy access to food and the gym was the best by far i ve ever been to in a hotel

better food choices for kids.

of communication btw the kitchen and the reception, terrible check in and check out process with an attitude

gym is not very clean elevator is not very clean inside of the room was fairly clean but daily

nice area to do laundry with tv and vending machines

used laundry slip in closet

location is great. clean and comfortable. laundry facilities.

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

great breakfast and really great staff!

there is laundry, which is key when on a road trip

there was an on site laundry which was very useful

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

breakfast was very good and the kids were able to eat a meal for free.

pool on the roof was so fun for the kids

loved the bar too

the fact that theres an steam bath available for all guests is great, very complete gym too

the parking situation was a nightmare and room service was not a worth the cost.

limited sushi menu until dinner service, room service coffee served in paper cups (4 cup coffee, 4 paper cups

the room service was wonderful

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

great gym, i feel like it's under utilised down there, but was perfect for me

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great

had to request to clean the room. out of the blue knocked he door 7am for a room service

my room smelled like smoke. room service woman was very rude

laundry

hotel has great gym, swimming pool as well as a laundry room that is free to use

free laundry self service was super useful during my week long stay

the laundry room is very convenient too

free laundry facilities, good gym and pool

the laundry room was clean and appreciated

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

friendly staff, even got a free room upgrade and early check in (thanks erica

kids in hotel pool after 9pm. room keys stopped working during stay. terrace area closed.

i went down and asked for more, they told me they were doing laundry

no change available for use of laundry machines.

it also has laundry room

laundry facility is outdated

laundry at the hotel proved to be quite challenging

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we arrived earlier than expected and they allowed us for early check in

the gym is very small the location was a bit far from the activities we were hoping to see

rooftop bar is mostly inside and can be very loud and chaotic

bar not open, no room service or housekeeping that i could see

there is a laundry machine in the hotel available for an additional fee

no amenities to the hotel no business center, no pool, no gym, and no breakfast

get a hold of room service, lobby was full

our room was below the gym, which was loud when someone was powerlifting

room service for making bed, replenishing coffee each day, etc

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

no laundry

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

wish there was coin laundry.

very early check in, gym view excelent, good motivation

for cheap the staff worked amazing with us especially because we are a big group we asked for early check in

it would be nice to have an on-site bar to wind down in, but we found a nice local place nearby.

wifi code incorrect & took some time

i was happy that i could use the guest laundry ($2 for a load)

no room service, no free breakfasts, being asked to pay in advance for my two week stay, no laundry soap

a laundry - but no laundry detergent there

after being on a train for 2 days we were relieved to find it had self service laundry facilities (you need $

laundry room was great and you could use your card no coils needed

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

room service and spa a bit pricey. gym can get a little stuffy depending on activity.

$15 for a single kids cup of mac and cheese is insane

very nice gym on lower level

super nice, extremely clean! amazing restaurant and spa inside! our spa day was amazing

we enjoyed the live jazz by the bar in the evenings as well

great location and cool design. gerin at the bar made the best french75. he was awesome.

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

there is a laundry service on the 3rd floor but one has to pay with 1/4 dollar coins so you need 33 coins to

no body lotion,no shower towels and no laundry bags

no slippers provided no way to have so many quarters to use the laundry machines

there was a nice gym and even a laundry facility

handy laundry facilities, great location in the loop, walking distance from union station and to

no washer or laundry dryer at the hotel.

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

food/ laundry credits don't roll over to the next day

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

great location, gym and also includes free laundry facilities!!

location great, bed comfortable, laundry convenient, restaurant goid.

key card access free laundry facilities and location

it is nothing fancy and a bit worn, but the free bottled water, the free laundry, the in-room coffee, the

issues: my room was dusty and no soap in washer when i did laundry

love that there is a laundry room (though extremely busy)

convenient location laundry facility on site free water bottles to fill there

beautiful old building with great rooms, free laundry with soap and great guest services

location was great, close to a lot of places to go to laundry available!

free laundry machines and decent gym

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name

the bed, bathroom, and gym facilities

we had a nice bottle of red wine and the view was perfect the top bar made it that much better for us to have

we had the spa room, which is big and amazing room, the best bathroom we have ever had

book one of their king spa

my view was lackluster. wish there was laundry facility.

great location. no laundry. no breakfast. no gym. barr basics

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

wifi wasn t consistent.

the beds were cozy, and the wifi worked well

i would suggest is being a little clearer about labeling what allergens are in the breakfast bar items

i truly recommend this place for families with kids

location and big room has kitchen

not a lot of restaurants and bars directly in this area, but an 8 minute walk will bring you to pizanos pizza

bed was very comfortable! great place to stay with kids.

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

i called for an early check in they kept saying nothing available

the gym was great!!

i would have liked to see a mini bar in the room or at least a vending machine on our floor.

they have is an early check in. and location was great

in staff was amazing- i was able to get early check in and late check out

my son and i brought his kids (9 year old twins) to see a city that both he and i fell in love with during

i asked for rose petals to be placed on the bed

only negative about the station is that it is only stairs so requires carrying all luggage (and kids for us)

on with a blast and no way to turn it on slowly while waiting for hot water so one has to do some gymnastics to

also wish they offered a breakfast deal and had laundry facilities

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

half my laundry got lost (reappeared but very annoying)

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

couldnt use the laundry section

there is no guest laundry room and no coin or card laundromats within walking distance

no laundry room or pool

also giant laundry bins in the ground floor entrance are not a good, welcoming look

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

kids bed was low quality (poor condition)

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

room ambiance location early check in

the gym is amazing

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

the restaurant and room service were not available, and this was not explained prior to

while the bar/lounge was nice, the lack of gym and pool were something i missed.

room service needs to be improved

wish there was an ice machine on my floor as i did not like to have to call room service for ice

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

no laundry service

t have a guest laundry

laundry machines in building or surroundings

early check in

second floor facilities - lounge, bars, restaurant - are very nice, but the outsiders tend to crowd out the

if you're looking in this area, are traveling with kids (small humans or adults), and want to be 'wow-ed' by

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance

we used the gym everyday and will be back next time for the shake shack delivery to the room

prompt room service with varied menu

rude staff , not cleaning room and no laundry service

there s no laundry room

the spa bath tub was amazing.

loved the gym facilities and the treadmills facing north

the kids and me were sneezing all of the night because of the dust

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

great location! raised rooftop bar was the highlight of the trip.

helpful reception staff, stunning lobby, very clean, comfortable beds, good room service

between the gym, the pool, and the

the staff, the pool, the gym and the bar. this place was poping at night

friendly staff, big and clean room, good gym

the lobby bar option was fantastic! wished there were more

modern and updated rooms with great city and river views, very nice and helpful employees, good gym, and a

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

very nice hotel bar with great drinks

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

room service was very quick and staff is very pleasant and helpful.

it was late when i arrived and they didn't have room service running.

fitness gym small for facility of this caliber.

breakfast restaurant located next to the hotel

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

is perfect, the rooms, the whole place, the staff is very nice and they have laundry that is working all day

fresh clean towels are provided every day and coin laundry facility on the premises is very handy

close to candy factory only 2 blocks away i did enjoy the bed also i like laundry room nice big tv downstairs

facilities including common spaces, kitchen and laundry

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

gym is small but gets the job done and we used to the laundry room as well

lady working the breakfast bar who s been employed there for over 11 years was great