there were 2 other males in laundry room washing their clothes @ 1 am

we were across the hall from the laundry and i could hear the washing machines and dryers through our wall

although i didn't ride this time, i'd love to see covered motorcycle parking.

staff rooms clean pool was great breakfast was great everything worked

breakfast was good but it needs some protein like maybe some eggs and sausage.

staff, breakfast and rooms were nice

breakfast wasn't ready until 715

very friendly and breakfast options were great.

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

the pool and hot tub was closed the entire stay. it was disappointing, especially for my kids.

i started laundry when i got in around 8am and i went to put the second load in the dryer and take my barely

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

also, breakfast was wonderful

parking was also close and convenient with luggage

great location right off the highway in great customer service and the breakfast was great

was a laundry room available on site but it wasn't very clean

in the room, bed had crumbs, it was a non smoking room but there was used cigarettes in

parking was good

very very noisy. people slamming doors and standing out side smoking and talking half the night.

bed the parking lot was more potholes than smooth driveway

the service in the bar was terrible. took forever to get food.

when we got back we had to wait another hour with 2 little kids

breakfast was not until 6:30.....and no coffee to be found before that time.

the shuttle driver and all other staff were friendly, courteous and helpful

it states, that this location has free breakfast, but it didn't

access to a guest laundry room

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

the amenities were good. fitness center and pool were nice. loved the bathroom.

the pool was closed due to covid restrictions.

i liked the large rooms, comfy beds, excellent service and top gym.

very friendly staff, great breakfast

shuttles

wifi was sketchy when i needed to join a meeting. that was not helpful.

could feel the bed frame through the mattress, there was no hot water, and i was not given the wifi password

complimentary breakfast spread the free breakfast goes far beyond a typical cold continental setup: fresh items

laundry basket full of towels still over flowing and all over the floor

free pool, sauna and gym. comfortable bed. the staff at the front desk - simply angels!

excellent price for the quality. staff was very courteous. airport shuttle very available.

the kids movies that play in the pool area

very clean and staff was amazing as well as the shuttle service

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

pool was beautiful and liked having a restaurant and bar in hotel

airport shuttle was good.

the pool area was great kids loved it !

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

everything was available to me when i got snowed in. laundry, food, and an excellent stay

gym and laundry facilities were also a great addition and excellent quality

no laundry bags for dirty clothes that you changed after showering

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

laundry facilities, convection oven

came there for the pool for our kids and enjoyed about 30 min of it

could have been until 11:00 because we were trying to get around with kids to check out, and i did not make it

comp breakfast with omelette station

i love the workout facility and the fee breakfast was good as well as the lobby

kids said the pool could have been a bit warmer, ha

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

no laundry, no continental breakfast

parking was free, but it was nearly impossible to find a place to park on a sunday with the

location was great for wanting to be close to downtown, and the fact that there was free parking was a plus,

from the parking lot you can see downtown and the lake

i used the laundry service was soooo outrageous.

room service shut down before 6 which was disappointing

the restaurant menus at the cafe and the bao bar are a bit weird, and it was hit or miss on different things

roof top bar is great.

great view of city, the amenities were great pool cabana club roof top lounge restaurant.

location, swimming pool, laundry, and gym facilities

guest laundry is free and fitness center has everything you need

in one,pool, fitness, laundry, breakfast, staff, uv

the staff room pool laundry everything

the breakfast was fresh hot, areas clean and most my son enjoy his birthday by the pool

the gym and laundry room were very useful

staff great. free wifi, laundry and breakfast.

we spoke to a very nice lady from the kitchen named rosemary

don t have any details about vu roof top bar on website or on front deck

the breakfast was very good and organized

really appreciated the free use of washers and dryers for laundry

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

a guest from a different hotel and the lady stopped me at the door but let the white lady and her kids in

service for example there was no room service to replace towel or coffee or shampoo

one security guard was constantly harassing my kids and threatened to evict them out of their hotel room for

restaurant and bar downstairs, walk to the best of the west loop (must try roister and aviary

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great

mini bar charge of

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

loved the bar too

the steam room and pool were beautiful and

they have a beautiful indoor pool and steam rooms

the spa and steam room were also a highlight, and the pool was beautiful

roof top bar is a joke - could be much better managed to give hotel guests priority.

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

the young lady who was there in the breakfast area was very kind

the pool area was really nice too

i couldn t order laundry . probably not in time.

no free wifi'-very shocking

no free wifi.

food is expensive . the menus are different from the room service and restaurant. not sure why.

made no sense that room service was cheaper than eating in the restaurant

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

location is great. clean and comfortable. laundry facilities.

used laundry slip in closet

nice area to do laundry with tv and vending machines

features a nice gym + swimming pool the views to the city were amazing

laundry

hotel has great gym, swimming pool as well as a laundry room that is free to use

free laundry self service was super useful during my week long stay

the laundry room is very convenient too

free laundry facilities, good gym and pool

the laundry room was clean and appreciated

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

friendly staff, even got a free room upgrade and early check in (thanks erica

kids in hotel pool after 9pm. room keys stopped working during stay. terrace area closed.

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we enjoyed drinks at the bar on our last night

the gym is very small the location was a bit far from the activities we were hoping to see

rooftop bar is mostly inside and can be very loud and chaotic

we arrived earlier than expected and they allowed us for early check in

access to the rooms or laundry facilities are by key card only or digital key card om your phone this keeps

it also has laundry room

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

no change available for use of laundry machines.

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

there is a laundry machine in the hotel available for an additional fee

no amenities to the hotel no business center, no pool, no gym, and no breakfast

get a hold of room service, lobby was full

our room was below the gym, which was loud when someone was powerlifting

room service for making bed, replenishing coffee each day, etc

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

no laundry

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

location, breakfast, laundry service

laundry room was great and you could use your card no coils needed

after being on a train for 2 days we were relieved to find it had self service laundry facilities (you need $

the laundry service is nice however, but housekeeping is only after every 3rd night if that's an issue

the main dislike was the laundry was unavailable

wish there was coin laundry.

i liked the gym and the coffee in the lobby

they did not have a restaurant or bar that was open in the evening.

were greeted by a very helpful valet gentleman who then provided little stuffed animals for our kids

the kids received a little gift when we arrived

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

room service and spa a bit pricey. gym can get a little stuffy depending on activity.

$15 for a single kids cup of mac and cheese is insane

very nice gym on lower level

super nice, extremely clean! amazing restaurant and spa inside! our spa day was amazing

we enjoyed the live jazz by the bar in the evenings as well

great location and cool design. gerin at the bar made the best french75. he was awesome.

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

there is a laundry service on the 3rd floor but one has to pay with 1/4 dollar coins so you need 33 coins to

no body lotion,no shower towels and no laundry bags

no slippers provided no way to have so many quarters to use the laundry machines

there was a nice gym and even a laundry facility

handy laundry facilities, great location in the loop, walking distance from union station and to

convenient location laundry facility on site free water bottles to fill there

also appreciated and used the free laundry on the second floor

the amenities are superb! especially the availability of laundry, water, and the lounge

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

several amazing amenities that enhanced my stay, including air purifier, chilled bottled water, laundry room

key card access free laundry facilities and location

the hotel is brilliantly organized, with every little detail working: laundry facilities, an ice maker, and

it is nothing fancy and a bit worn, but the free bottled water, the free laundry, the in-room coffee, the

great location, gym and also includes free laundry facilities!!

quiet room, very comfortable beds, close to everything!! free laundry was a nice added bonus..

no washer or laundry dryer at the hotel.

t use like laundry

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

food/ laundry credits don't roll over to the next day

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name

the bed, bathroom, and gym facilities

we had a nice bottle of red wine and the view was perfect the top bar made it that much better for us to have

we had the spa room, which is big and amazing room, the best bathroom we have ever had

book one of their king spa

very good wifi

spacious studio room with fast wifi and a massive tv didn't help either

one bar of soap is not enough

the breakfast was amazing too

hotel was in good location , it was clean , the breakfast bar was so good

great location. no laundry. no breakfast. no gym. barr basics

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

my view was lackluster. wish there was laundry facility.

wifi wasn t consistent.

was spacious, with a little kitchen area, wifi was very good, elevators were quick, beds

also not the hotels fault but the location and price point meant there was a group of college kids there for

the gym is not very equipped

allowed early check in which was awesome

on with a blast and no way to turn it on slowly while waiting for hot water so one has to do some gymnastics to

lounge access, big spacious room, good room service

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

the bar was nice

i called for an early check in they kept saying nothing available

was cut in my lip my a broken bar glass at the fancy restaurant mercant a la planka - they responded right away

also wish they offered a breakfast deal and had laundry facilities

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

half my laundry got lost (reappeared but very annoying)

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

couldnt use the laundry section

there is no guest laundry room and no coin or card laundromats within walking distance

no laundry room or pool

also giant laundry bins in the ground floor entrance are not a good, welcoming look

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

kids bed was low quality (poor condition)

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

room ambiance location early check in

the gym is amazing

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

no laundry service

t have a guest laundry

laundry machines in building or surroundings

old hotel feel (the building) but a modern decor inside (the rooms) and very responsive to room service requests

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

or instructions in the room (like you normally have in a hotel) explaining how to use the wifi, where the fitness

the only thing i would suggest was a handle bar by the bathtub to aid when exiting tub.

use of the wifi was cumbersome and required re-inserting the access code every time one used it

20$ per. night incidental fee for wifi and water

second floor facilities - lounge, bars, restaurant - are very nice, but the outsiders tend to crowd out the

if you're looking in this area, are traveling with kids (small humans or adults), and want to be 'wow-ed' by

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance

we used the gym everyday and will be back next time for the shake shack delivery to the room

prompt room service with varied menu

rude staff , not cleaning room and no laundry service

there s no laundry room

the spa bath tub was amazing.

loved the gym facilities and the treadmills facing north

the kids and me were sneezing all of the night because of the dust

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

great location! raised rooftop bar was the highlight of the trip.

helpful reception staff, stunning lobby, very clean, comfortable beds, good room service

between the gym, the pool, and the

the staff, the pool, the gym and the bar. this place was poping at night

fresh clean towels are provided every day and coin laundry facility on the premises is very handy

but we also love that they have a kitchen area, free laundry, and lounging space

super friendly and the amenities like the kitchen and lounge areas, a computer with printer and laundry room

is perfect, the rooms, the whole place, the staff is very nice and they have laundry that is working all day

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

extra service charge for room service, on top of tax and tip, was a little much

no complimentry internet no mini bar no robes and slippers

the lobby bar option was fantastic! wished there were more

after arriving) and when they did, they didn't give me the room i paid for, and instead gave me a kids roll-in

nice river terrace bar and in-house sushi restaurant

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

answer from room service when i tried to call, and when i asked for an extra bed i had to call for follow-up

energy (and $$$) the tiny handles on the shower pumps for soap and shampoo made me resort to the bar of soap to

had some appetizers in the bar and they were excellent

location is perfect, luggage storage, early check in

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

gym is small but gets the job done and we used to the laundry room as well

lady working the breakfast bar who s been employed there for over 11 years was great