the laundry room wasn t up to maintenance

guest laundry didn't work properly

was a able to get a smoking room

pool needs renovation as there is a large crack in the bottom

no pool towels

and when i asked i had to ask again and then got leftover to that someone found laying in the laundry

trucks coming in and out of parking lot

pets stay free

was advertised there was free wifi but there was none available

conveniently located. clean rooms. lots of parking. simple breakfast.

com said there was a guest laundry facility, this is one of the reasons we chose the place but when we asked,

when i opened the room door, it smelled like fresh laundry

private parking lot in the back

that it advertised a pool that wasn't there

pet friendly, easy on & off from interstate and dog park area

because of a previous unusual accident the laundry mat next door was priceless

found that the laundry facility was not working

nope they even had a laundry area!

they were able to accomadate my late check out, by an hour

pet fee extremely reasonable

handy laundry facilities

negative was low shower pressure and outdoor pool

was very good starting from staff, room, breakfast options

squeaky room door and the jungle gym privacy wall was tempting for toddler

the pool was cold could have been heated

fact that my name wasn t correctly entered on to the system because it kept me from using the wifi

towel had some stains, gym tv did not work, gym needs a bike and some weights

the location was perfect. breakfast wasn't served, i had my own kitchen in the room

cleanliness, newness, location, and free parking! also staff was responsive!

pots etc the newest of the facility, the gym and the front desk staff

parking

good beds, hot water, parking. (but see under).

i feel like it was a little high in price. wish they were pet friendly.

comfy bed/pillows, responsive thermostat, pool

very clean friendly staff excellent beds with breakfast was very good and of great location

hallways on outside was wet with standing water near laundry room

the room smelled like cigarettes when i clearly asked for a non-smoking room.

slept like a baby. breakfast wasn t that great and the coffee was bitter.

don t know if someone next door was smoking in their room or outside it but whenever someone smoked, our room

it would b less commotion and the people that actually stay there can have a parking

the next wasn t ready - no sheets, pile of laundry on desk

only bad thing i have to say about this property isn't even about the property or staff but the laundry machines

they did have a laundry which was nice and the property seemed to be well maintained

laundry facility was a headache if the machines require change than front desk should have change

laundry machine working

the room was spacious and comfortable. laundry was free! ud83dude0a

cannot comment on the breakfast buffet, fitness center, or laundry facilities

i had to use all my mobile data via hotspot because your wifi was so slow it couldnt be used

wifi doesn't work

the chemicals that were used to redo the parking lot was a big strong

i liked that it was quiet, the laundry facility was quaint and the price for two nights

breakfast was better than expected. room peaceful and comfortable. good wifi. pleasant staff.

could have been more of a variety for breakfast.

staff and breakfast were excellent

the parking seems limited

the laundry room was unbearable

the kids enjoyed the inside swimming pool and gym

pool area was great for my kids and loved they had hot cocoa for the kids on the coffee bar.

the staff, cleanliness, location, and parking

the kids enjoyed the inside swimming pool and gym

laundry facility limited to 1 set of machines. tv did not have a guide.

the room was big. tall ceilings. free laundry.

laundry room

the pool is very small, that would literally be the only complaint i have.

swimming pool and gym also

clean,well maintained, with all amenities gym,pool,breakfast,complimentary coffee

is a pet friendly hotel so unfortunately we were placed across the hall from someone with 2 large dogs

rooms staff friendly and helpful pet friendly quiet work out room pool good breakfast (and staffed )good value

they was a bike show at the hotel so was no parking and was hard to relax with the loud music.

clean,well maintained, with all amenities gym,pool,breakfast,complimentary coffee

have enough washer and dryers and no where to get change to used them plus i ask about laundry service they said

i walked down the hall to the laundry room and my bare feet ended up very dirty

her excuse was everything was in the laundry

the laundry took forever.

that covid is under control, bring back better breakfast options

laundry machines worked good during my stay

having laundry locked was nice

room was spacious. pet friendly.

i like that there were no carpets in the room

young children are roaming the hallways without an adult, loitering in the gym laying on the equipment so it

loved the self clean laundry option for washing and drying clothes

in the parking area meant parking a little further away to the main entrance and then dragging all our

everything but parking issue

restaurant and bar staff were very nice and food and drinks were excellent

ones on 2nd and 4th floor were sold out the one near the gym on first floor wouldn't drop my drink and stole

laundry machine was down

wifi didn t work the whole time

didn t like that they didn t have free breakfast

i liked the staff, the pool was small but not crowded and the bed was so comfortable

gym is okay but fine for a short stay

thought it was in carpet but as we laid in bed, i realized it was probably the laundry detergent

had some construction going on in the parking lot, workers track mud throughout the carpet

customer service. love the breakfast.

the breakfast and staff were excellent

i liked the fact you served turkey sausage for breakfast!

the room smelt musky and the laundry room was broke

the laundry room was very clean too

my room was right in front of the elevator ? the breakfast was fresh and hot

friendly staff, breakfast was good and nutritional, plenty of places to eat out bars were close.

no pool

no laundry facilities.

laundry facilities

all hot items were not cooked fresh and were heated up on the property with no real kitchen so eggs, sausage

no umbrellas at the pool. made it uncomfortable

clean, great breakfast, outstanding reception very attentive and polite (alexander)

pool and hot tub was out of order there were piles of laundry and trash all over the hall on the second floor

i loved the jacuzzi pool

the pool had high algie in it you could actually see it .

granddaughters loved the pool

the pool was not clean. the pump was not working. really wanted to swim.

staff was friendly we loved the laundry room on the same floor.

the laundry room was broken

pool was closed, short breakfast hours

pool wasn t open i think because it was under construction and the tub had rust around the shower

breakfast was adequate and the staff was friendly and helpful

no laundry facilities as advertised

staff on the whole is friendly and there was even laundry fascilities

there is no laundry room only one washer on the outside

pool an food

get watch tv due to the wifi problem all night long

no laundry available

at the breakfast everything was dirty and there were insects in the room we wanted to go to the pool but it was

like they were supposed to there was no breakfast and there was no cool they refuse to unlock the pool

wifi is choppy i believe if they added those wifi extender box things the signal could be better

the pool was not working at the time

i tried to do my family's laundry

it was a double bed average room with a pull out bed was very dissatisfied and so was my kids the pool was filthy

the price for pets a day i think is a little bit too high

in the lobby working with a colleague and we asked the staff if we could lower the volume on the breakfast room

the choice of breakfast.

beds were very uncomfortable, laundry room unclean, and bath towels were dingy.

were put in i believe room 127, it was just past the laundry area so during check out we couldn t get the

wifi not work

biscuits at breakfast were still frozen in the middle but overall, the selection for items was decent

the hallways had a musty gym locker kind of smell.

must use debt/ credit card to do laundry, no quarters

all vending machines are empty pool is broken

they dont have wifi

trash was thrown all over the parking lot

the swimming pool

they served breakfast and the pool was open even with the pandemic

the quality and cleanliness of the hotel, staff, breakfast, and rooms can vary greatly based on the locations

parking was easy everything was super clean everybody there is very nice very professional the pool is very

they now charge for parking which is a big negative.

regular tv fine, but it wasnt connecting the wifi to the tv only the cable connection

they do have laundry on site for $3 per wash and dry

bathroom exhaust fan didn't wotk. laundry facilities limited. too expensive.

didn't have quarters for on site laundry

no quarters for laundry at front desk. door didn't lock/shut securely.

was really small, noisy location next to pool (constant stream of loud people) and laundry room (machinery

laundry machines were a disappointment.

very clean. pet friendly.

machine on 3rd floor wasn't working an there was no parking space due to trucks an trailers taking up to many

there is a gym on the first floor as well

& easy check in, nice breakfast with variety of cereal, fresh fruit, eggs, link sausage, toast, muffins etc

nice pool, guest laundry facility, and fitness center

was a quiet night and wonderful beds and breakfast that morning before our cruise

though hotel pet friendly, there should be some rooms where no pets are allowed due to severe allergies like

breakfast was ok, didn't have waffle or pancakes

breakfast was delicious

the lobby is so cute with different styles of seating throughout and the pool table is a great addition when

pool free breakfast clean rooms

was hoping to have yogurt for breakfast

couldn t get into the pool area in the morning at 7:30 said 6:00 am - 9 p m

the pets are everywhere

breakfast was delicious and the laundry facilities were free to use

we loved the hot breakfast just what we needed to start our day

love the comfort of the beds and the pool

the breakfast was delicious and the cuban gal was so sweet and made us feel right at home

breakfast was not so good

you have to pay for laundry machines

was no hot breakfast phone lines were off when i went to laundry to wash my clothes my clothes are soaking wet

had to ask for towels everyday since room service had to be scheduled which i wasn t aware of until the second

our kids loved it

location especially for md anderson hospital/clinic or baptist hospital breakfast was ok, the room looked clean

requested prior to my arrivalfor my room not to be by an elevator or laundry and on a higher floor

room was right next to the laundry room so we could smell the detergent chemicals at times and the slamming of

the laundry does not have detergent and needs coins

the staff, the bar the pool

the property has a nice pool & jacuzzi . i was also very close to mostly everything.

the laundry ladies could not understand when i said i needed more towels and wash clothes

breakfast should be better real food

really good location to the downtown and beaches... ... big parking lot...

housekeeping should not wake the customer for room service until at least 10am

in was very easy and there is ample parking

was close to laundry room and that woke we up

the mexican restaurant in the hotel. huge parking. walmart nearby.

laundry service. the bed linen was clean, easy and cheap to park

the vending machines and laundry only take card/tap to pay

vending machine in the laundry room has been broken for weeks

and close to downtown, either walking or via sky rail good laundry

i was walking from my room to the laundry room and it fell, someone picked it up and never turned it in

to go to sleep and watch tv also the guy who says am i checking out or staying and ask for laundry and the maids

doesn't have a laundry room

to stay it's in a good location, there is also a lot of things close by, stores, restaurant, laundry mats

of loud noises from highways, noisy guests, workers, and laundry room

not enough parking

pool area is very poor, lacking in any character. no laundry services available

each day, the laundry dept was out of face cloths and we had to wait for them to come available

never could get room service

didn't eat breakfast. went to the chiefs vs jags game

nice room comfy beds good pool and breakfast was good

laundry onsite is a plus with long cycle times, don t hesitate to book your stay

there's only one set and people who use it don't seem to bathe or use laundry soap because it stinks really

no breakfast due to early departure

the pool isnt open

the pool was closed and was not open the whole time that we were there but that could be because it

pet fee was outrageous at $150

and no info related to room cleaning, room service, restaurant/bar hours etc (presumably because of covid and

the staff was very courteous and professional, especially the bar tender

was stunned that they charge $150 pet fee for registered support dog

there wasn t a menu for room service/on site restaurant

much to like, got a first floor room with parking right in front of room, the only good part to our stay

was accosted in the parking lot before i could even finish unloading

they offered free internet, and free breakfast

wifi was spotty

a non smoking room when we got to the hotel they told us it was overbooked and we were put in smoking

appreciated the laundry facilities

you can do your laundry pretty cheap here.

to come vacuum our floors 11pm at night and we had to take our own sheets downstairs to laundry room and

convenient location, ample parking, mini fridge with freezer, laundry in lobby

was loud, laundry room wide open with a party going on in there while we were trying to rest for our trip

staff were amazing and allowed us early check in and for a small amount upgraded us to river

there were no vending machines for late night snacks or room service available

the view and pool

lobby was nice room was fine and good the gym was nice

the gym is serviceable but quite small and crowded by 0830 the wifi was atrocious

check-in, comfortable bed,laundry facility on site, fantastic location: supermarket, pharmacies, gas station

laundry room

bugs everywhere and left over laundry from previous guest. pics are not of rooms they have.

drugs being sold at night in the back, looked like attendant was on drugs as well, i did not feel parking lot

the room was a non- smoking room and it was overwhelmed by cigar smell

professional staff and housekeeping etc, location, on-site laundry, close to local transportation if you need

their laundry room was high priced and the ice machine was always broken 3

the laundry comes back still stained and dirty

the walls had dirty (human and pet) prints all over them, especially around the doorways

didn t have breakfast

desk staff was borderline rude, the room was not clean, and the dryer in the guest laundry was not working (and

everything !! great rooms , pet friendly, clean and fabulous staff !

no indoor pool

the lady serving breakfast was cheerful, efficient, and helpful

for this time and age, free wifi is quite bad.

small, but nice gym, nice pool, free laundry and always free coffee in the lobby

free laundry!!! the rooms were clean and the staff were outstanding!!!

i also liked how they had a laundry room

the gym and he laundry facilities were good as well

very poor reception laundry machines were backed up for hours as people left their goods inside the machines

having a laundry room so i didn t have to go home with dirty laundry

this place was filthy. from the carpet to the elevator to the guest laundry.

big rooms and guest laundry

sheets, smelled great, laundry facility within hotel, breakfast was pretty good, coffee available 24 hours day

but the laundry staff were rude and

i know they must ve washed those in the new bath& body works laundry detergent or the new dupe for baccarat

laundry room dryer did not work

i had a partial view of the roof over the pool and all i could see was chicken bones and cigarette butts on

parking is not to bad to find, they have bistro on the inside, pay for breakfast if not included in

stay open there's no door break and very difficult for me to get in and out of room wish they had room

the second morning i woke up and the lady the working the breakfast had everything stocked and offered to get

great rooms, service and breakfast

great breakfast

breakfast

that i wasn't aware the pool and gym were going to be closed on booking

are no laundry facilities on the property

easy check in and pet friendly

the bed was comfortable and the breakfast was good.

to come from down the hall, guests not wearing masks, iron leaving black spots on pants, poor wifi signal in

i love the staff. i enjoyed the cleanliness. and the breakfast was on point

elevator could have been working and it would ve been nice to have more than one place for laundry

there s only one elevator that works and i wish there was another floor for laundry

neil the new young lady with the red hair i didn t get her name ouuu and the house keepers and laundry staff

are there homeless people hanging around the property and come inside to use the laundry facilities at will

need to provide more laundry facilities - the entire hotel only had one set and it was only using a credit card

breakfast, laundry on site and the friendly peopleqqq

laundry facilities

the vending machines don't work, the laundry stinks

you're looking for a quick last minute place to stay with basic amenities ie: pool, laundry facilities, handicap

breakfast was nice had a laundry if you needed i

breakfast was terrible

breakfast was good

clean and nice parking

breakfast lady with the ponytail looks like she s from india needs to be removed asap, she s

the breakfast lady with the ponytail looks like she s from india needs to be removed asap, she s

need to have quarters for doing laundry.

knew the room had not been cleaned properly and there are complaints all the time, also it stated laundry and

freeway very clean bed and updated interior big hotel with goood facility from fitness center , laundry and etc

there was not a laundry room and it was under construction

laundry room available with good machines

the staff were very friendly and helpful. liked that there is a laundry room for guests.

was very rude the room was not what i reserved the pull out sofa was dirty and had to hunt down laundry very

need to wash your towels (hotel towels) in the laundry $3 per load and $3 to dry, there is no breakfast available

finally tracked 2 employees down in laundry room having a good time and one was front desk employee with bad

my laundry was stolen from the dryer and that my room was filthy but i was comped 1 night so i

i thought maybe it was the laundry or elevator

laundry available onsite

laundry room dryer, did not work on 2 attempts

i was on the third floor and could hear people at the pool

the ladies running the breakfast and coffee area during our stay were very attentive keeping all areas clean,

weekends were loud at breakfast with kids running around everywhere, but should be expected.

great staff, beautiful facility and amazing pool

weekends were loud at breakfast with kids running around everywhere, but should be expected.

the gym was one of the better gyms i ve seen at a hotel

the only other thing is they put a family next door like an adjoining room with small kids, and you could hear

dirty laundry

friendly laundry room location

wifi was good the first night but after that not so much

was gone the front desk told us we could no longer stay at the property bc we had a non declared pet

convenience of my room to the pool and the front office

she also has a blatant disregard for providing quarters for laundry

asked the staff for more towels we were told we had to wash the provided towels with our regular laundry

i had to dig through a nasty bin with other dirty laundry to prove to her about the number of

nice laundry facility and nice staff

laundry was a pain due to having to download an app in order to wash clothes plus on some machines

ice machine broke, swimming pool closed, spa closed, laundry room broken and closed you can

television was good and laundry room was a blessing

cost of the laundry and have to reprogram our card key to get back in our room every two days when they cleaned

to check out a laundry room key to do laundry and only able have it for certain length of time

they have a coin laundry room on site

great room, laundry & staff very nice.

the laundry needs newer

close to the breakfast area and close to parking

hotel charges pet fee of $100 even for esa

breakfast was wonderful

we're very friendly housekeeper had everything i needed plus more wonderful idea about the free laundry part of

outstanding accommodations! comfortable, clean, free laundry, nice exercise room. a+++

laundry lady had a bit of a attitude when i needed to exchange my towels/rag

all the facilities including laundry and gym was great

the staff... like laundry.... the location

laundry room was out of order, we were staying here because we lost power during the hurricane and

breakfast was hot and good, even the laundry was a plus to have

, the laundry was not working, the gym was being repaired, the a/c was not cold, the wifi was so terrible

was very poor, the room needed some updating and there was an odd smell the gym was not maintained and too basic

easy to use the wifi

it was my husband & 3 kids

no shade in pool area

was kind of disappointed because the pool wasn't in use

the breakfast area is really small. breakfast was okay.

while we didn t get to enjoy the pool this time, it looked like a lot of fun for the families who were in it

laundry machine on site came in handy and was only $2 to wash and dry a load

did give us new towels and asked us to leave the dirty ones outside the room in one of the hotel laundry bags

what was posted to the site was a bar and restaurant to get food and breakfast but there was not staff available

must have been a kids soccer tournament nearby

breakfast was free for rewards members and wasn't able to enjoy the pool for long due to kids jumping in and

nice exterior; nice front desk receptionist; full kitchen with stove, fridge, and microwave; laundry; fitness

there was dirty laundry under the bed that was not ours and a blood stain on the bathroom door

gym and laundry

laundry

staff is very friendly and helpful they have a gym here there's a laundry facility on every floor and the pool

exercise and laundry facilities

staff was helpful when we had to move a lot of belongings with laundry cart, because luggage carts were missing

the parking lot is well lit

the kitchen had all the conveniences needed

the rooom was great! clean, lots of space, great amenities, and nice pool/hot tub area.

thats laundry didnt work!

i was able to bring my pet free of charge and they gave him a little treat at check in

they had a lot to offer if you were looking to socialize with others downstairs between the bar, pool table,

no welcome materials, wifi access instructions or directory in the room.

wifi didn't work