the laundry room wasn t up to maintenance

guest laundry didn't work properly

was a able to get a smoking room

pool needs renovation as there is a large crack in the bottom

no pool towels

found that the laundry facility was not working

nope they even had a laundry area!

because of a previous unusual accident the laundry mat next door was priceless

pool side

the continental breakfast was great

i was discriminated against due to having a service animal and illegally charged a $45 pet fee for three nights

after arriving at hotel, was charged extra deposit plus pet deposit not advised about when booking

the spa bath, the bed, the location, the architecture and design, the decor, the history, the beautiful

the pool was a big plus and the staff was wonderful

beautiful place, very well decorated and organized. nice staff and delicious breakfast.

excellent breakfast and very nice hepfull christine & staff

are beautiful; spa was very refresing; staff was friendly and helpful; breakfast was fantastic; place was

6am, loud vibrating noise for about 45 minutes - laundry

some common areas could be cleaner. keep an eye on the elevators and the gym for starters!

the art on the walls were so cool and the bar was great

breakfast was great, with lots of options for our entire family

clean, breakfast was wonderful, and rooms were comfortable! also the pool was beautiful!

unbeatable location, wifi was strong, staff was friendly, bed was comfortable.

wifi was okay, got the job done, but pretty weak and slow compared to other hotels that i have been

we loved the room and we also enjoyed the breakfast

morning there was someone else doing breakfast and she was kind of rude to me i asked her about the drinks in

undisclosed fees and nonrefundable pet deposit.

there were no laundry bags and the floors did not look like they had been vacuumed or swept

the pool is never crowded and is quite beautiful and peaceful with a spectacular view from the rooftop

the location was great!! not far my from restaurants not and the pool on the roof was awesome!!

rooms quiet small and dark. no in-room dining. that is not conveniant when you travel with kids.

the rooftop pool was a bonus and really relaxing

early check in good location great price

limited parking spots

size of room. location. parking.

and a crack pipe under my bed, very old dirty bathroom, alot of shady people just hanging around parking lot

they were understanding of our need for a late check out and i really appreciated that

self service laundry cheaper than a laundromat

could use a hot breakfast area. microwave biscuits or beagles are not good . more fruit.

not like the 75 pet fee

stocked kitchen area in room - great for left overs or beverages

loved how pet friendly it was!

more attention to the pool cleaning

no breakfast due to covid

nice front desk employees. pet friendly

was also charged $20 extra for a pet that i didn't know i would be charged before i got there

it was cheap and i was approved for early check in.

room was great; towels were nice; wifi worked well for streaming; cafe (not included in price of room) had a

clean, tons of parking

also completely pet friendly for my service dog

the room was clean and spacious. the pool was lovely.

staff is wonderful, the bar and food was amazing.

outside was not very clean and the laundry machines were out of order and we really need to wash

very nice location. not easy to find. could do laundry.

was comfortable, it has all of the basic amenities (turnover service, laundry room, pool, vending machines and

the breakfast wasn t good, but i was close to a lot of restaurants

the pool was open. when we need towels they brought them super fast

laundry out of order

laundry room was out of service during my stay and staff wash- dried- and folded my laundry and

pet friendly, clean, pleasant staff. great breakfast. safe parking.

parking lot is small

breakfast was good, the pool was nice

there are also laundry facilities on site which was super convenient

definitely have room to add 1 more washer and 1 more dryer to guest laundry

because we were 4 and there were only 3 in the room and their answer was that they were doing the laundry and

no laundry bags

great location, beautiful hotel. very good bar restaurant attached. great breakfast.

they also have you take your laundry downstairs and trash

therefore, bring a roll of quarters if you plan to do laundry

but because she got complete flustered(i heard her saying something about a homeless man, a laundry cart, and

only coffee in the room was decaf & no cups 2) pool & laundry was closed 3) 1 wash rag & 2 towels 4) dirty towel

no towels as the laundry was broken and the bathroom had no toilet paper

onsite laundry

smoking rooms are available

staff, the room and pet friendly the maintenance men were so pleasant and helpful

i like that my pet get to stay here for free

a great location, pool was fantastic, friendly staff and the bed was sooo comfortable

the room the pools the gym and laundry room and also there breakfast

didn't realize it was a pet friendly hotel

serving breakfast and the pool

i love that it had a full kitchen

pool was not heated.

next morning i call for the towels, nothing, i went out direct to the laundry and there was only one towel,

the pool needed to be cleaned and taken care of.

very clean nice pool

lady who would do the breakfast, put it out and take it up was awful rude

we love the staff, breakfast was awesome and they took real good of us. will stay again

claims amenities not available, such as laundry facilities and a monthly rate offer

no laundry facilities

apparently they do not have non smoking rooms

pool dirty unable to use

smoking room and air conditioner sounded like a plane engine

self service laundry - a fabulous bonus

this hotel misses laundry room per floor

the breakfast was o.k. the facility was very clean. the room was very clean. staff was helpful.

the suite was nice it’s self with two tvs so me and my husband didn’t have to share with our kids

had the best night sleep ever and a great breakfast

were in room 229 above the laundry room and there was noise all night

loved the gym!!! also loved the digital key card access!!

the pool was on top of the parking lot, no privacy.

parking was tight

providing us with an early check in time and the location of the room on the first floor really support our

there wasn't a laundry bag available

the laundry facility is inconveniently located all the way in the back hallway on the second floor and

the laundry room had cigarette butts on the floor along with dirty floors

it was right by the exit and the hotel's laundry facility so very noisy

my car was broken into in parking lot, no security cameras

strange prolonged late night mechanical noises possibly from laundry or exercise room, as well as prolonged

clean great gym and amenities

parking.

liked everything about the hotel, the staff, the room, beds, bedding, the location, the pool area - everything

location, working and functional amenities, hot breakfast with typical hotel breakfast offerings, friendly, kind

laundry facilities were free

oustanding customer service, cleanness, laundry room,

amazing rooms, helpful staff, laundry was a huge plus!

the laundry facilities are wonderful and free

loved the laundry facility

perks - a bar, snacks and meals were available in the lobby area, a lock box, an iron and laundry service

had to ask for a laundry bag

were was no laundry room, the tub was slippery and did not drain

dirty laundry and trash in the hallways

our room had bags of laundry(sheets etc) and an ironing board blocking the entrance :( some of the front

laundry onsite - clean and fast machines

parking, free wifi, free breakfast (waffles, fruit, cereal, eggs, sausage), and a very flexible staff that

also pet friendly

their usual pet

the pool was still closed and the evening happy hour was canceled.

the laundry facility, not enough washers/dryers.

on site laundry was a little pricey. we had to do laundry else where.

check on the wifi signal it never picked up for my

location, breakfast, and welcome cookies.

needs to fix the wifi asap, it is horrible

remodeling- they closed the pool about 2 hours after we made our reservation.

cautious stuff clean comfortable and lots of parking

the hotel was under renovations and noisy and also the pool was closed.

to learn that the breakfast would not be available until 7am

pool was small, no morning newspaper, no complimentary coffee

the immaculate of the food, cafeteria and bathroom the courtesy breakfast and dinner the laundry

laundry room was very helpful and closeness of pool

front desk could have been a little more friendly and informative about the laundry

need a chair in the laundry area.

breakfast was great and food was good.

many facilities like laundry and ice were under repair. floors were not clean.

close to shands. breakfast was above average

wifi was good elsewhere in the place but not in my room

and parking free

location was great, facilities were clean and comfortable and the pool area was very nice

could use more washers and dryers in the guest laundry

smelled like dryer sheets every evening i'm assuming due to the location of the laundry room

i liked the sitting room and the laundry service

we had a family with young children staying in the room above us and their kids were running around and playing

the breakfast is not good

dryer not working for personal laundry

there was roaches everywhere the laundry .achines only took your money they would not turn on.

i found a piece of bacon under the table. the laundry area was very dirty.

they have laundry in the building but after a long trip i didn't feel like washing something that should

the laundry facility was not enough, one washing machine and one tumble dryer

the staff could be more friendly. no restaurant or bar or guest laundry.

i was provided a late check out since my mother in-law was having emergency surgery at hca

like having : chocolate milk ( kids), yogurt, boiled eggs, bacon, sausage gravy, bananas, and more variety of

plenty of parking

the pool was small, and not much shade but it was empty when my kids and i went so that wasn't an issue

they had no pool towels but i had to go to the laundry area to get a pool towel

i loved having laundry facilities available

laundry available to use for $2 wash and $2 dry

was good at hotel the only thing i didn't like was the laundry room

they were in renovation we picked for the laundry service and they were renovating

exercise room, laundry facility

the hotel has a stocked vending machine by the laundry facilities, which only required $1 in quarters for each

gym was sparse, with good aerobic equipment, but only two pairs of dumbbells for weight lifting

the breakfast and breakfast people were great

the gym was nice

old - needs reno - no breakfast. operating on a shoestring...

dollar store food used for breakfast fake news tv in lobby and breakfast areas.

yay smoking

pool, very nice

that you guyes dont do breakfast

place is amazing but u pay the same price as other hotels n they have no laundry room or breakfast

due to the weather, swimming pool water was hot.

wifi did not work

of parking spaces, located on a steep hill, cereal and toast are not breakfast, the walls are thin and

entrance to the room through the lobby. parking was tight.

detergent machine in laundry room out of order

laundry machines don t work well

the laundry room app doesn't have the company address on it

the laundry room was such a nice bonus so i had a suitcase of clean clothes when i returned home

i also love that it had a laundry room i did not have to bring dirty clothes back home