i do feel the unit itself lack some details in the kitchen for the price point

kitchen was not fully equipped, we had to ask for silverware

it has two swimming pools, a jacuzzi, wide avenues for walking, a gym, and a restaurant, among other services

the kitchen has all the basics except for some things, such as a wine opener, garbage bags and napkins

it has two swimming pools, a jacuzzi, wide avenues for walking, a gym, and a restaurant, among other services

services like laundry were available in-house, the staff was friendly and accommodating

design; large size room, clean; daily room service; friendly staff; delicious food offered (except the pancakes

hotel is super close to downtown and the pool is amazing it has heated water, the staff are super nice, our car

space, it is quiet, honeymoon perfect, meals delicious. safe parking lot.

nice pool, comfy bed, good shower and overall a nice room with an amazing cieling

and the parking lot is to small other than that everything was good

was my favorite part i felt like i was waking up out of my bedroom and walking into the kitchen for a nice

the parking line , and the accesability to the rooms

minor point: secure parking is limited and a bit tight to enter and exit

cleaness, design of hotel , pool,

also the outside pool and jacuzzi were not very useable as they were usually full of dirt (leaves, petals, dust

incredible breakfast and beautiful building. well appointed and thought out.

wifi worked well

nice pool and amenities such as a gym

also were willing to do a late check out

wasn't available on sunday however, we were allowed to use the kitchen to prepare our own

the rooftop, the jacuzzi, and the kitchen. the host is lovely.

pet friendly ud83dudc3e

great kitchen area for morning breakfasts

breakfast tray was a nice surprise.

their rooftop restaurant is open only certain days and only for breakfast on sunday

samantha and cesar truly set the bar high for any other hotel experience

on our first morning, a saturday morning, there was no breakfast served

is no breakfast at the hotel, just lunch and dinner

breakfast not really good because during my 5 days it was only scramble eggs, beans salsa and

breakfast was very cold and simple and no variety

hotel for a short stay, it has necessary for a good rest, breakfast included, a super market next door if you

was a bit of trouble as there is a gate for parking so i was not taken to the front door

i get shoved into one that faces a wall and i get to hear laundry equipment running

no body soap, no tp, no laundry bag, no toothbrush, no call back

room service was reasonable

room was not cleaned, we did not have the right number of towels in the room every day, at the bar we waited

hotel and a very bad restaurant service, slow and on the last night i never received the room service i asked

they even did my laundry for me at a small charge, and in some days where we were alone they gave us full

the views from the patios and the hot air balloons, to meeting new friends at breakfast, made it all the more

we loved the pool

would have liked that the pool was heated

and the kitchen team were wonderful

parking is on the street next to the hotel, so there is not really a reserved spot, i was lucky i

hotel is so new and modern, the cleanliness is so good and there is a bar in the bottom of the hotel

the wifi was great

some evenings the entertainment in the bar went on a little late

needs a tv, wifi drive me crazy, clean and modern.

the location, the size of the rooms, breakfast.

the ladies at the spa are amazing, the massage was top notch

very nice hotel. shuttle service very good, felipe was very friendly.

additionally , menu items for room service, it says it comes all as a package, however when we noticed we got

room service was prompt but the food was a bit disappointing

decent breakfast buffet, and although doesn t have own kitchen for room service there about 6 different restaurants

breakfast was amazing

decent breakfast buffet, and although doesn t have own kitchen for room service there about 6 different

room and gym

quiet and cosy, acces to gym and pool and room came included with a simple but delicious breakfast

the hotel offers a fantastic shuttle that can take you anywhere within the city

the pool has just four loungers which are almost the whole day in the shadow

the room service was perfect and twice a day in the room

the hotel also has a shuttle van to take guest to different locations in san miguel

the music in the bar is too loud and i could hear it in the room

close to mall grocery store and nice coffee shop for breakfast

it had a mini-golf course and a playground for kids

loved how warm the pool was, the relaxed vibe of the property, and the breakfast buffet!

resturant food and bar service much improved since 2 years ago

regarding my reservation- at first it couldn't be found and then we were initially denied a free breakfast even

breakfast buffet simple but adequate

to do work on my laptop in our room because the hotel has wifi but it only worked occasionally with poor signal

breakfast, room

light breakfast is served. it should have been better.

wifi isn't the best and cell reception on telcel is poor

pool was very dirty, not usable

the pool was not suitable for children.

i didn t like that the pool was cold

knowing our dilemma, jorge allowed us to have a late check out in order to be comfortable until the bus arrived

the garden is so peaceful, as is the pool

be had even when the restaurant was officially closed and inquiry as to were we might find a laundry resulted

we had made to order breakfast and happy hour margaritas, all delicious

the included breakfast was very good. the buffet was excellent.

the breakfast was varied and delicious

each morning, i was greeted with coffee and a lovely breakfast by sweet staff members

we were charged the same price as a full room per night for a small pet, plus a deposit and extra per room

room was at the end and the wifi didn t make it into the room

parking can be a bit tricky

one of the very few hotels in the area which had secure, onsite parking

pathway to the room from the entry/parking area is a bit awkward, particularly with luggage

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

parking is free and right across in a locked lot. super pleasant customer service.

breakfast was ok. decorations are very good.

no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

we enjoyed the rooftop bar and deck, which just happens to be next to trees with dozens of nesting great herons

the breakfast was amazing and this was probably the cleanest hotel i've ever been to

there is a bar there too - it was so relaxing and beautiful

pool was great for relaxing and having a drink

the pool is a stunner - it's on the rooftop with a view of the entire city including the parochia

we were not able to take a drink from the rooftop bar to the adjacent pool area.

there was one not too helpful person at the front desk, no restaurant, no laundry service

the view, the pool, the breakfast, the staff!

bug in towel, confusing breakfast policies, poor parking spaces, far from downtown.

the breakfast was good but had limited options

breakfast was at 7:00 i like to wake up early to exercise and watch sun come up coffee helps to get

shower pressure and temp control. a/c not working consistently, pool area very small.

my dog was really happy at the hotel and staff were very friendly and the spa is

the night menu for room service was very bad, the food wasn t great at the restaurant

valley parking

would have liked a croissant included in the continental breakfast instead of just toast.

no restaurant or bar on premises. check out the nearby rosewood hotel rooftop bar for drinks.

there is no room service

would suggest having a little bar to grab a drink, that would be a nice addition to the hotel

english tv channels, no bar for wine, -- rooftop expected to be a nice evening place to sit- it did not exist

the restaurant and bar are located right in front of the paradise room

doesn't have parking, have a convenion with other hotel but need valet parking

central location - easy to walk everywhere; friendly staff; good wifi;

parking is a block away at another hotel and is not

breakfast menu offers both hot and cold meals that were deliciously prepared, but the outdoor patio

breakfast was fabulous

also, clean and comfortable room with great ac and wifi

only thing i did not like was the parking arrangement.

location, walkable to everything, delicious breakfast, friendly and helpful staff, comfortable bed, spacious

was expecting a continental breakfast, so a choice of eggs, meats and fruit was a welcome surprise

location friendly staff quiet room good ac excellent wi-fi delicious breakfast served rooftop with a fabulous

check in time is late and no early check in time was available

really nice location and nicely furnished, clean and helpful staff regarding parking.

great service, very good breakfast

hotel offered valet parking and assisted with our suitcases

my kids are 21 and twins 17 we had seperate rooms that were next to each other

modern hotel, uncomplicated use of the gym facilities

cleaness and facilities (included the gym)

very good breakfast

the staff was very helpful and they even did our laundry for a small fee

the continental breakfast (included) was a great start to the morning offering fruits, granola, yogurt and

wifi was not consistent.

com, i was expecting a room with a private patio and a fireplace (as described in the room description)

breakfast was delicious

we were near the laundry and the dryer squealed for hours every day

wifi wasn't great

good wifi

small rooms and the wifi was not great.

breakfast was good and always on time

roof top bar was a bonus with beautiful 360 degree views (and wifi works up there) courtyard for breakfast was

rooftop bar wasn t always open but this is minor

we loved everything .. the breakfast the hotel the room ..

the wifi works very well for calls

breakfast even though my research said they had a bar and restaurant

room was close to the kitchen area, there was many noice early in the morning

breakfast was great

wifi needs to be greatly improved to be able to work

wifi didn t work at the room

also just know that the parking is offsite

rooms, access to the laundry machine like at home

gym is a trash

pool, great gym, a real asset for a busy travel schedule

pool, great gym, a real asset for a busy travel schedule

room is spacious, bed is comfortable, breakfast is great, pool warm, definitely would stay again

the property itself is a dream- the pool is to die for- cute bar- great food- we ordered room service twice

that although they are walking distance from each other, it would have ben nice to have the pool closer to our

the spa could have more facilities if i really need to find an area of improvement

the spa was excellent and reasonable

room service food was beyond terrible

breakfast ok staff great location great room terrible shower very bad

breakfast was delicious all 3 days

they provide breakfast which was always excellent

the breakfast was perfect, the staff was really nice and helpful

the pool was warm

kids doing backwards somersaults in the pool

4- the breakfast was amazing and served to your table (no buffet) which was great and made it available

the staff was kind and helpful, and our kids really enjoyed the garden and pool

the kids loved the little pool, though there are mosquitos in the garden so you can t sit out as long

the laundry service took only a couple of hours and very reasonable

and i were very impressed with the cleanliness of the room to the point that we opted to skip room service

breakfast area needs some area heaters

breakfast alone was worth it! the room was clean and gorgeous!

the bar wasn t open at sunset. it would have been a great view.

staff did our laundry, arranged taxis, big comfy bed, great location

great wifi

the vallet parking service is excellent since you have to walk to the restaurant if you want something other

we didn't have to worry about parking because the valet takes care of everything

the breakfast was very good with fruit and yogurt, pastries, and fresh squeezed orange juice

its an older hotel, there were a few issues with the shower and fireplace, but nothing major or worth mentioning

very good breakfast, quiet room location, courteous and helpful staff.

breakfast was amazing

loved hanging out by the pool and watching the sunset from the roof

the pool is not great, could he a bit warmer

breakfast was included, there were only two options - eggs or chilaquiles, fruit or oj, and it came

breakfast was a simple continental breakfast

just the pricing was steep compared to the facility and breakfast

did not like breakfast

was amazing, lots of space, great breakfast and good service overall

the wifi not up to date in the lower part of the building

the breakfast on the terrace with nice view is exceptional

breakfast was great, was beautiful casa!

wifi was bad

the wifi was very good

super friendly personnel who took care of parking our car

valet parking available, very close proximity to entertainment sites

we traveled by car and didn t have to worry about parking (no extra charge)

a better wifi connection in each of the rooms would a bonus

we appreciated the reasonably-priced laundry service

getting our laundry done was easy and reasonable

great kitchen with all the necessary pots etc

parking is also provided

the website said wifi. we had no wifi.

breakfast was delicious, service was very pleasant, the place is beautiful

they got us everything we needed

breakfast was generous and excellent

rgaritas, wine, breakfast suggestions, etc)

breakfast is out of this world

wifi worked well, shower hot and good pressure

wifi need repair, could be a good investment.

great location good value for money overall decent wifi daily cleaning service

the bed was not so comfortable. wifi was really slow.

i didn t like how the wifi didn t reach to the room

no wifi

stairs everywhere!!! wifi not available all the time a big fail

making our trip smooth and comfortable - everything from transportation, covid tests and off site laundry

bed was fabulous great breakfast beautiful rooftop area

carmen and the staff were super friendly & the chilaquiles for breakfast were super tasty

reason we booked this hotel was because of the pool at the terrace, but we were not allowed to use the pool

because of the mangers actions, we avoided having breakfast the remaining of our stay

pool was dirty

they no longer offer breakfast, rooms are outdated and pool was dirty

the pool was dirty, exposed wires from a light

the hotel bar used fresh lime juice (instead of sweet&sour mix) and the location is incredible

pool was not clean so i didn t use it, also would prefer a duvet rather than blanket but that is

breakfast buffet, service at breakfast could be improved but maybe we caught him at a bad day

breakfast was ok

standouts include the view from the rooftop terrace, the breakfast with fresh fruit, and the staff going above

breakfast nice, location really good and supberb comfort.

early check in and late check out

com, internet didn't work, kids area was abandoned, restaurant closes at 6pm (no even basic sandwich after that