wifi was not the best.

breakfast delicious very accommodating for our pet that was with

street parking was great

would have been nice to have a selection of fruit and yoghurt at breakfast.

the breakfast was excellent and the kids loved the little games area

a bit short staffed. wifi was poor.

stayed here for 2 nights location ideal and restaurant bar will good nice atmosphere

the bar is a great place to meet and chat with friends or meet the 'locals'

nice old hotel, well maintained, good room, nice bar and restaurant and easy parking.

parking is very tight!

access to diy laundry and to drying room was helpful

pub bar needs seats to be refurbished

the lounge area near the bar was so relaxing and comfortable and again had beautiful views

they have a pool which was lovely after a long day

enjoyed both the pool and the sauna

didn't know there is laundry facilities

parking, ev charging available, good arran backdrop, memories of spending honeymoon at hotel in 1993

will definitely be back with kids as there is so much to do

room service was very punctual and efficient, they even folded my wife's pyjamas

5 room service charge to have a 16 pizza and chips brought up

only niggle: noise sometimes at night from laundry below our room

booked this hotel because in previous reviews it had said there was a guest self service laundry

free wifi was not good

we had dinner in the bar - excellent quality and reasonably priced and

always friendly and helpful overall a great hotel also very pet friendly i would recommend to

wifi is sketchy - but that's not the hotel's fault

staff lovely and very helpful. bar food and breakfast great.

they had a number of fixed bicycle parking stands that i don't particularly like as it is possible to bend the

perfect for our pet dog

the hotel has a fab bar with an amazing whiskey collection and the staff are ace

within minutes of our arrival we were all chatting in the bar with some friendly locals

breakfast was well serviced , dinner was excellent service was great , service of staff was

lots of parking space

wifi is weak and/or inconsistent.

dinner and breakfast great

room service was available so we could relax in the room

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

all good, better if it had a spa but it is what it is

also delicious breakfast and very friendly staff

i ordered room service that evening and the food was outstanding

planning to retune with the kids too

and according to my daughter and her partner, who were staying with me, the gym and sauna facilities were

staff in all areas of the hotel (check in reception, receptionist for the swimming pool, beauty thereapist) were

the location was ideal for where we needed to be, check-in was easy and friendly, bar staff and restaurant

breakfast, plenty parking spaces, friendly stuff, wonderful bedroom and very comfortable mattress

we liked the laundry service

kids had an uncomfortable sleep on a hard as rock sofa bed

wifi was awful. tv controls impossible to understand and no guidance in room.

room service was quick and that you can order breakfast for the morning the night before with the

didn't have breakfast as we had an early flight

room itself- ground floor opposite the laundry room

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

so we arrived and the air conditioning leaked all over the kids bed

onsite restaurant and bar with a good breakfast included

maybe due to it being pet friendly and money being tight due to covid

the service, the food, the extra comfortable bed. the spa everything:)

were brilliant, room excellent, food fantastic, parking superb and pianist just so talented

service they not clean very well my room i cansel the last night on room my kids and they didn’t return my

the new restaurant is now used for dinner and the original chrystal restaurant is only for breakfast

big spacious rooms, access to gym and pool. bar open till later

not use the kitchen faculties or the bar as we were out the whole time, we did use the swimming pool, sauna,

room was exceptionally clean, bar was well

swimming pool gym near to shops and good staff

rooms are comfortable and clean. wifi is good room service food was good.

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

both the bar and restaurant were comfortable and a great place to sit back and relax

had to run downstairs for milk or it would come off room service

lovely building, great big room, speedy wifi.

car park on site was handy but plenty of street parking too

nice and quiet lovely breakfast excellent

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

no room service for the four nights we were there

i get it there was loads of black people there but don t about at kids for being kids

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

we didn't get the wifi password

the view, also the service at the bar was exceptional.

food at dinner was reasonably priced with good deal - kids eating free

while we had a few cocktails and enjoy a little down time while she made friends with the other kids there

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

room service knocking on the door at 8

shower ran hot then cold. room next to laundry so smell in hall was not great.

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

great to find laundry facilities

laundry facility was a plus, and moderately priced

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

it was far away from a lot of laundry service places.

it s a genuinely pet friendly hotel and the staff are lovely and friendly

and the wifi was super-fast, so great for working remotely

cleaners carried dirty laundry through the eating area

beds sagged a bit in the middle. no blow dryer or laundry services.

better to have laundry

24 hour bar and nice rooms for a cheap price. our go to location whenever visiting glasgow

easy and pet friendly

didn t realise that the charge was for per pet not per room, a little bit unhappy with that

had a request in for balloons and petals in the room the staff accommodated this with no hesitation very welcoming

location, fun atmosphere and late check out

the wifi was open network rather than password, which was not safe enough to use with my work laptop so

bad anxiety feel so secure and safe and explained things when i asked the room was beautiful my kids felt like

our room was above kitchen and laundry

the laundry machine noise at night in the 3rd floor

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

i asked about laundry

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked for laundry services and he didn't know the price or how the service works

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

amazing very clean and very comfortable was bigger than i expected even had an extra room free wifi no password

we were very dissappointed that wifi didnt work and we had no signal at all during our stay

minor point but wifi - did work but was intermittent.

bedroom was in the dungeons, walked past the laundry room,

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

beside the laundry, no hot water, and no usb plugs in room

the laundry room music and construction below was very loud and annoying

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

the tattle scones on the breakfast bar were very very tough.

they even did my laundry for a small additional charge

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

breakfast was good value

food in the restaurant was excellent, very good quality and very well priced, good breakfast.

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

no kids options on the dining menu

with first class room service what's the best i've ever had even in five star hotels also although the menu in

the trip was ruined by a 100 laundry bill for one bag of laundry

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

clean and quiet and great health spa and gym

i had room service once during my stay which was fantastic

amazing room service dinner

) not sure how secure wifi is

i may have missed that you had a gym. i definitely will use it next time.

that dogs aren't allowed in the dining room, but given that we arrived with him and paid the pet surcharge i

the staff were amazing and checking in late at night was absolutely no hassle, we were also kindly given a free

are a family of 4 with 2 kids of 9 and 6

wifi very very poor in the single room that i was in

large comfortable room, very good breakfast, nice bar and friendly staff

fact that there is a bar with small food selection is great too

and the bar stayed

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

kids loved the pool, my wife and i loved everything about the hotel,the breakfast was fantastic

such as good food and arrived on time, nice breakfast, amazing activities gym sport after swimming available

also next to a noisy laundry room

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

modern hotel, prime location, nice food, staff efficiency and room service was excellent

great stay, staff were lovely and the hotel is pet friendly.

we phoned down to reception to ask how much breakfast would be for kids and they didn t know

we took advantage of the laundry service and was fab

the ac worked well, wifi was fast, and the staff were cheerful and welcoming

very clean and new. breakfast was good. staff were helpful.

the best part was the staff, we needed early check in and the lovely daniel made that possible for us

great early check in of 2pm and late check out of midday which really makes the difference

laundry wagons left beside the lifts (level 1)

laundry like hand and bath towels were available on demand

had to cancel wanted extra for a early check in

in took 30mins depite paying for early check in we were nearly late for my daughters graduation, staff were

wifi code wasn't given so had to go down to reception

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location

a laundry room or a place to dry wet clothes would be nice.

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

the staff were okay but they briefly lost my laundry

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

wifi could be better. car park was expensive (in spite of the discount)

hotel was clean and quiet - the bedroom ceilings were super high and the decor was fun for our kids

liked the 24 hour manned reception and 24 hour room service

lack of guest laundry as there were no laundromats nearby.

2 days for a laundry service

staff was very helpful with info on laundry service.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

the room service menu is lacking and limited and that's a pity.

the laundry service was very expensive, compared to other similar hotels.

would have been great if the hotel have coin / self operated laundry as the next available self operated

the price for doing laundry.

excellent breakfast. lovely rooms and very central

room service fab

liked having an option to send out laundry

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

no laundrette or laundry service

not much we didn t like but there was no where to do our laundry

there was no laundry or general food available. but their were eateries near by.

we didn't have the breakfast that is offered for a little more money, because we were leaving for the airport

staff were friendly and helpful, room was clean with decent shower and comfortable bed and wifi worked well

great breakfast in the morning

breakfast was nicely cooked,

wifi is good

wi fi not working did not pick up the laundry like they said they would

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

in the roof with a bed in it, the only ventilation was a skylight that was about six foot from a kitchen extract

the rooms were well-maintained, and the bar downstairs was a great spot for late-night drinks

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

great location, staff were friendly and rooms very lovely. late check out was available.

the wifi and tv systems would benefit from updating

not much really, extremely over priced, hideous carpets, no ac

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

laundry options are expensive

location, reception team fab managed to get an early check in

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

we also used the laundry service which was so so easy and efficient

outlook on to back of buildings with laundry(

body towels had a weird smell, something wrong was with the laundry

laundry was the only problem

no laundry slips or bags in room.

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

no room service

bed was so comfy we paid for a late check out

wifi not secure

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

power failure left us without wifi and television for a whole evening

breakfast had plenty of choices for both cold and hot

cleanliness of the room and room service was excellent.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

left my laundry to get done at 9am and they said it would be done at 5

view over the river at the end of the hallway is a great feature, kids loved it

highly recommended by my 3 kids

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

very fast laundry service

we took something from the hot buffet, cold buffet and a dish from the kitchen one morning, which is included

the spa was amazing

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

as above - woken early by a laundry van!

loved the complimentary late check out at 1pm.

con is that you could here people in the bar nearby in the middle of the night or people walking

free wifi

wifi overall good but not great for streaming at busy times

room service menu states until 11pm but when you go to order at 10:30 you re told it ended 9:45pm

dated furniture, water scalded me, delayed checking out due to computer issues, couldn't phone room service

have had self wash facilities so that we could do our own laundry as we were on a long trip

large and modern room - great location in the centre of the city - very friendly staff - fast wifi

the spa although small is so relaxing and an extra special touch when having a night away

lovely little gym that was spotless friendly staff

really made my single girl valentines treat extra special ud83eudd70 the spa is great

we stayed over christmas and they were very attentive and excellent in accommodating the kids

and great breakfast

was powerful and hot bathroom was beautiful, everything needed was provided free of charge, free wifi etc

everything, the hotel had what i need: clean rooms, nice staff, great breakfast, hot shower, and wifi

great location, excellent room, wifi/tv superior to any other hotel and a free rubber duck!!

laundry service is just 5-9pm and i wanted a quick wash of my clothes in the morning- not good

laundry is only open from 5pm and can be long queues

only 2 washing machines and dryers which could only be used from 5pm as housekeeping also use the laundry during

the laundry was small and lots of ppl were waiting for their turn

machines on the premise, now they were occupied the whole evening when we were planning to do laundry

great same day laundry and really nice food

also, we had our laundry done through the hotels service

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

it puts me off booking with hilton again i am also still waiting on a reply to my request for an early check

check took longer than anticipated had to return to reception from the bar 3 times and we had young children