before the airport (or after) it offer what it was listed, unfortunately some other guest had a pool party going

showered in a pool of dirty water

i like the service, hotel was clean, comfortable rooms, and pool was cool.

excellent hotel airport shuttle

wifi was really slow

i liked how they were able to give you a ride to the airport and had included breakfast

breakfast opens late for us travelers. was not available for us.

clean. nice pool area.

it has a swimming pool, towels are available at the reception

pay the parking lot

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good

was ripped off on laundry service

great place for family with kids.

slow check in, menu not available for room service, bar closing early, internet failing

i had a gorgeous balcony room, fabulous pool, bar and dining area

beach, pool, spa, friendliness

day we were unlucky with a group of mexican people who were being very loud at the pool area

good was great and most of all the bar drinks were excellent

the spa was very nice too

only breakfast

breakfast where excellent!!!

my kids love the kids pool with the slide

the room i stayed in had a balcony towards the pool and the overall quality was really good

free breakfast is sweet bread, juice, and coffee

parking is limited, if you park in main lot on the back road there are alot of steps to get to the

the parking lot was not secured form the outsiders

reception was not very helpful, provided no guidance, paid 100 usd for a single laundry of about 10 clothes (

indoor pool was closed and the outdoor pool looked no so much clean, but i guess all this is due to the

no one to receive you in the parking, need to carry all of your suite case by your self

the staff take too much time to attend you. the parking slots are too small

the room breakfast pool gym

) remote control, laundry service left by door not picked up, in room 4012

temperature control, bathrooms water flow great tv service and wifi great room service

listing pictures shows a rooftop pool, but i was given the impression that this was not available to me as a

the staff was very friendly and location was perfect. loved the kids club for my kiddos

the pool, restaurant area, and beach were all beautiful

the plaza, movies theater, big mall, lots of food options, 10min away of the malecon, there is a laundry mat

friendly staff great swimming pool with water slide

very nice property. very clean, good location, good parking. very friendly staff.

the swimming pool is clean

breakfast for kids was not included, and never was mentioned during the booking or check in

location - parking area was very small

no good option of breakfast for vegetarians

the breakfast. everyday they gave eggs and chilaquiles

weak breakfast

breakfast bufet can improve, too many people, not a lot of seating space.

breakfast was fine and the staff was super friendly all the time

laundry staff bangs on empty room, yells laundry and opens/slams the door at 9am on weekends

parking lot isn t covered and cars get very hot, staff are not friendly at all.

room very confortable good breakfast employee are very gentle the access to the beach is good.

we also enjoyed the breakfast

the included breakfast met our needs and had a little variety from day to day

the buffet was average with limited selections. price way to high for the breakfast buffet.

leftovers from room service remained uncleaned for long time, even hours, along the alley that led to other

the staff stalked us bbecause we moved from pool to the restaurant and didn t pay the things in the pool

to have breakfast you have to make huge lines as if you were begging for food

room, comfortable and clean, parking close.

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

the kitchenette was great with a fridge, stove, oven, and pots, pans, cups etc, you could need.

only 1 pool instead of 2

few parking spaces

the new pool was nice

parking complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not

swimming pool was too deep for kids and i doesn't said how deep it is..

window is not very nice, although i could see the pool, but the surroundings were not pleasant parking was very

worn, damaged furniture at pool

it seems the parking lot is not big enough so you have to park outside your car

love staying here because it has a nice pool and is very close to the bus station

on weekends and also there is a buffet breakfast, the hotel have pool with a little bar, gym, spa and other

bed was confortable and the pool area is big

onsite covered parking

there was valet parking

kids complained every time we walk by )pool was okay price to much for this place

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

changed to a different one later) the wifi is low and unstable

no wifi code was provided

this room

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

the parking

clean, comfy beds, nice linens, good bathrooms, excellent water pressure, pet friendly, all day restaurant, room

wifi was pretty good for work beds were comfortable nice view to the sea

room service is charged a lot extra

5 stars this is false the property is a 3 star old hotel the pool is untouchable the view are very old properties

modern room, all fixtures in good shape, comfortable beds, nice crisp linens, room service

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

breakfast included and property's parking lot is 2 blocks away from the main building, walking that neighborhood

it also makes the pool look bigger, and it is barely a place to splash

wifi - one open network with no internet access and another, which has access but not in the room

the view on the swimming pool is great

complained about it, they said they would issue a refund to booking but they never did plus the parking lot was

refrigerator in the room is only if you pay for bar service which is annoying

don't like to say negative things but the room service staff were a bit abrupt and their attitude a bit unfriendly

gym view to the beach

clean, beautiful ocean front views, very attentive staff, delicious food, resort style pool and location is

the hotel provides beach chairs and umbrellas to their guests with bar service

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

there were no lights in the pool area and it was freezing

there is a pool in the hotel and an elevator

pool is really good

no wifi in the rooms

spa was great

the gym really needs to be improved with more tools, space, machines

didn't like that they offer you breakfast, but only if you sign up for membership

cardio machines in the gym were all damaged meaning the electrical part to track your workout or resistance

early check in was welcome, free parking aswell,

the breakfast buffet was great

no issues with wifi

coffee machine / kitchenette would have been nice - there was a storm while i was there and i didn t really

hotel is a bit far from the main attractions of veracruz, the breakfast was fine but could have been better

tinny thing not 10/10 is breakfast

location was excellent, parking available

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i

it would be nice if there was an intermediate seccion for smaller kids

pool has a section for toddlers and the rest is about 4

size, lobby,parking

beautiful setting on the beach, lovely pool and restaurant. good value.

size, parking, lobby

left side swimming pool water a bit cold

more time open the bar ud83cudf78

the lawn around the swimming pool was poor.

a voucher open to charge beverages and food by the pool area, was told the voucher applied for room service and

room service & house keeping. room is big but not good ones

the hotel looked a bit on the older side while the wifi was incredibly slow.

hotel has an incredible location, parking, swimming pool, private beach, ocean view, nice wi-fi, food and staff

also, laundry did not provide any service despite clear instructions

i liked very much his pool and the building

the food so so but acceptable , about the service at the hotel great the swimming pool is very good i also was

the hotel is very loud from the street and from the pool

safe parking, friendly staff, beautiful views and spacious balcony

like the fitness centre to be a lot better equipped

it was a great location at the sea. nice warm swimming pool.

very few umbrellas in the pool area, it is hard to find a shadow there

the beach and pool

the bar offerings were limited

hotel otherwise was very clean tidy and liked the pool and beach

pool and beach access was perfect to keep our 3yr old entertained

good facilities, including gym

the view of the ocean was amazing, the pool was nice and the breakfast was really good

breakfast included, swimming pool was nice, nice and comfy

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

the swimming pool is just enough family with kids up to 12 years

the breakfast was amazing. and the pool was clean.

the breakfast was basic but good

cheap price for room, good room service and hot breakfast

breakfast,location

rented a room with kitchen, while they provide plates, you have to rent separately anything to cool with (pots

the pool was pretty great and they had plenty of towels for the pool

i was the only guest downstairs at the swimming pool and i had to continuously ask them to turn the music off

the valet parking was fast and easy to use

hotel is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

the pool is small but has a nice view

for example, when the wifi service was poor, they changed my room

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped