the breakfast is good too

room breakfast staff

food. breakfast is too basic. cheaper hotels have better food.

location very good, breakfast as usual. people really kind

room service is not responsive (40 minutes wait)

breakfast was very good

breakfast was great, there were many options and the staff was constantly refilling the bar and

the breakfast had both hot and cold items and staff was friendly and helpful

on-site parking, modern facilities.

breakfast was so so

the laundry facility is a plus too

pool was freezing cold,

parking is small and shared with a restaurant.

breakfast could have some general options rather than focusing on only mex and japanese type of

the complimentary breakfast offered coffee, juice and mexican breakfast

pool

the pool is nice. breakfast wasn't bad either. room was a good size.

restaurant was good, free breakfast buffet was very nice

room was ample, bed was comfortable, breakfast was delicious

the room service is exelent and faster

sweat-soaked pillow poor beds with no blankets noisy restaurant next door utill midnight poor breakfast

old towels, breakfast was horrible

breakfast coffee ran out early; staff slow to make more

a delicious breakfast included

very close the the mall and most concurred venues. breakfast was included as well

it has limited parking places

to parking was difficult at best

parking: you have to race in the night to get a spot and one of the security staff told me you can

no wifi. constant problems with keys. staff is rude and incompetent

limited parking,

breakfast was amazing

private parking

very good breakfast

the breakfast is fresh and delicious

there is a desk and chair if you need to work a little breakfast is included (at least was in my rate

laundry is very expensive i paid 100 dollars for one bag of washing i couldn t believe it

laundry service was extortion

very good laundry is well overpriced that s only issue

good laundry very expensive

good laundry very expensive

laundry service is not efficient

maybe a better breakfast

breakfast (included) was better than i expected

breakfast was nice but mostly the service great great service

everyone was wonderful, underground parking. comfortable and very clean.

water leak in bathroom floor, breakfast not satisfied. not enough of drinking water.

more variety of menu for breakfast

comfort and pool

lobby and parking very clean , the staff was friendly

provided breakfast was terrible

the room was clean, the breakfast was good enough

comfortable bed, wifi, tv

bathroom leaked, breakfast wasn t that good. terrible juice and cofee

the gym is well equipped and the terrace pool is at warm temperature

breakfast was good, but could have had more variety each day.

you could smell kitchen flavors all around the place, up to the top floor

were great - gym & pool, although the latter was very small

limited towels for pool area, so had to ring twice to get some brought up to pool area

social time (free dinner tuesday-thursday) - possibilities to make laundry for free - perfect location for

lovely outdoor patio area full kitchenette in our suite good breakfast

breakfast was until 11, but at 10:30 were told that there were no more hot chocolate because we

rooms are amazing , as well as breakfast

breakfast eating area and beautiful outside dining area needs more staffing attention

the breakfast was really good it wasn't your typical hotel breakfast.

breakfast and pool

attention from all the staff and swimming pool!

breakfast and pool

large rooms, very quiet, great pool, gym, interesting breakfast, easy parking

parking. i was the only visitors.

i ordered room service and the hamburger bun was molded. it was in plain sight.

like the location, its very quiet the pool area it s amazing and the bar it s wonderful

like the location, its very quiet the pool area it s amazing and the bar it s wonderful

some times pool was rented for party and as guest i couldn t use it.

breakfast the coffee machine wasn't working elevator has issues detecting cards room has a lot of

breakfast was good, different dishes every morning, ladies attending the breakfast room were always

breakfast and employees

everything, although the mini bar is located at reception.

too cold the pool water

pool was cold.

the pool

the parking to far-there was no towels and no outlets to charge phones the fan was noisy the toilet did

breakfast

i was attending the rotary district breakfast at the casa de la cultura.

parking, staff, hot water.

polite staff. good breakfast. good food and room service.

the treadmill machine on the gym doesn't work .

we loved the pool and going up to the rooftop

no room service

room was huge, the pool area was really clean, this is a very smart hotel in a very nice building

the stay was pleasant the staff at the bar was great so were the cleaning lady..

also, room service is only available during their restaurant hours

toilet and shower are sub-optimal and less convenient. the spa was not operating.

but not the hotel s fault there was some construction going on next to th hotel so when at the pool a bit

the room was clean and the buffet breakfast was ok but felt they should offer the a la carte.

very nice swimming pool beds ok bathroom mostly ok restaurant ok

kids and parents very rude

amazing outdoor pool area

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds and pillows,

the breakfast buffet is excellent for all likes

clean, comfortable and good breakfast

breakfast is good and tasty

huge underground parking (which is free if you stay in the hotel)

strong wifi

no matter how tight you turned it was still leaking in room 542, unfortunately only had buffet breakfast available

cold water in the pool, breakfast (avg)

reservation was made for two adults and two children and breakfast was included

i had to go up one floor and down 3 floors to the front desk to ask for the wifi again only that it did not

the location and breakfast

the wifi was the best amongst all the hotels i have been to in mexico

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

parking situation is difficult sometimes

a beautiful pool area, a terrace with a view and a hot tub, a spa, and several places to dine

lovely luxury, beautiful rooms and grounds, deep warm pool, great food, quiet nights sleep & the service

pool is heated, lots of public space, parking is valet on street

they need to improve the wifi connectivity

we ordered room service once and the food arrived without any cutlery

2) the building was beautiful 3) the staff were very helpful, helping me with calling a taxi and laundry etc 4

great pool for a midday break and clean room with renovated bathroom

there was green algae on the steps of the pool making them slippery and the sun beds had a lot of greenery on

parking at the hotel is relative easy

the pool is cold and lacks chairs

stuff (they even took me to the bus station as the guy was on this direction) and awesome breakfast

the terrace, the breakfast, the decoration, the family run business.

parking was not a great scenario, but was understandable due to the location

everything was good, clean, spacious enough, comfortable, with parking

the location is high on the hill, it was complicated to reach the hotel and get inside the parking

spacious room, good location, friendly staff, secure parking.

they have secure parking for cars or motorbikes

facilities, comfortable bed and bedsheets, excellent quality breakfast, friendly staff, secure parking, good

the free parking inside of the hotel garage was great as well

wifi was only sometimes in the room and hallway was noisy at times

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

wifi was a bit sketchy.

no wifi whatsoever. they couldn t give us the right password.

no wifi at all even though it was promised

when we went down to the bar/restaurant, no one was there

if you wanted room service you had to go to the restaurant to order and go back to your room

the two times we had breakfast, service was very slow, taking us close to two hours for the meal, as the staff

the room, the view, and the breakfast. the staff was great as well.

the breakfast was very plentiful and satisfying

the owner who insisted we were wrong but there is no denying that their ad says things like a kitchen, coffee

parking spot entrance a bit uncomfortable but

parking option is fantastic. the view is just incredible.

the wifi is very weak and the safe in our room was not available

wifi was slow, broke down and pretty much non-existent

the room was cleaned daily which was nice and laundry was available for an extra charge

lovely outdoor space, adequate parking, animals allowed, good wifi, etc

parking available

lovely outdoor space, adequate parking, animals allowed, good wifi, etc

we did use the shared kitchen, which was like a commercial kitchen

accommodating in term of parking so that was very

to park close to the property, you need to find an outside parking and pull the luggages up a steep street to

if you have a car and plan on parking in their facility make sure it s a small call

wifi bit slow time to time

the kitchenette was very useful for saving some snacks and preparing a meal to take with us on our

they put us betweent the laundry room and break area for the employees

poor wifi connection

wifi does not work at all at all!! even with three networks none of them will work

despite having multiple wifi names, not a one of them worked, even after using the passwords over and over

lastly the wifi was basically non-existent

did some laundry there with quick turnaround and reasonable cost

noisy at night because they do laundry at midnight

no windows. wifi was bad. breakfast gave me the runs

hotel is very quiet, the rooms are clean and tidy, and the breakfast is delicious

the breakfast was good, but we would have liked to have more variety.

room was close to laundry smelt laundry oder till evening

great location near the jardin de la union very good wifi. nice staff

there is a bar infront and many drunk people speaking outside the room

the wifi connection was poor sometimes, but most of the time

the noise from a bar/ night club across the street was unbearable until 3 am

gym facilities need improvement. limited equipment and the cycling bike was broken.

absolutely pet-friendly!

so lucky i got the last room available and the firework show from the rooftop bar is unforgettable

a pool or jacuzzi within the property would have been nice to enjoy.

room was on the third floor and there is a bar and discotheque on the roof above and the music was loud and did

laundry shop nearby

the beds, breakfast, and location are great!!

great free breakfast buffet

breakfast offered in nearby hotel which food has plenty choice and service is great

wifi in the room was not really good, rather small beds

the staff is very helpful, shout out to the lady who helped us with our laundry

to find the way to the parking option, because it was below in the tunnel system

the location was perfect, great breakfast was included and customer service was on point!

mariachi music every night at the bar downstairs

restaurant and bar area

thier bar and restaurant was a good time

great, lively location. bar downstairs was also very good (service, quality of cocktails)

we looked at laundry and an alley

i did not like it and they gave a corner room with a bad view because the room service took more than 3pm to

reason i liked it because it has its own valet parking that counts for 100% it has nice little bar at the back

the bar was classic, and the bartender made very good margaritas

you the juarez theater right to your left but the reason i liked it because it has its own valet parking that

smell of laundry detergent in the room, didn t go away during our 2 night stay

wifi is not super stable and kind of slow but is acceptable

wifi was ok

the wifi is not so stable

very good location, beautiful hotel, good wifi and tv, helpful staff