the booking came with a free breakfast but i had to ask for it and my request was met with some skepticism

and in the sink so that was pretty unpleasant, at the checked in we were told by the staff that breakfast started

the hotel breakfast is superb, with a whole spread of orange juice, buns, fruit plate and a main course of

if you wanted room service you had to go to the restaurant to order and go back to your room

the two times we had breakfast, service was very slow, taking us close to two hours for the meal, as the staff

the staff is very helpful, shout out to the lady who helped us with our laundry

to find the way to the parking option, because it was below in the tunnel system

smell of laundry detergent in the room, didn t go away during our 2 night stay

internet connection, although it seemed we were connected to the hotel s wifi most of the time, but the signal

hot, fan was provided but nowhere to plug it in, i had to place it on the bed luckily had 2 beds, wifi was not

the wifi was not good and there was no ac

no hot water in the morning, wifi didn't work, extremely hard beds and pillows.

laundry shop nearby

great free breakfast buffet

breakfast was amazing

nice breakfast.

i was a bit disappointed with the breakfast but everything else was perfect.

had some laundry to do

location and excelente breakfast and wifi

great location, great breakfast and wifi. definitely a great hotel overall

delicious and filling breakfast

this room first for 4 of us and not comfortable and loud with both evening noise and morning kitchen/staff

room was close to laundry smelt laundry oder till evening

slow wifi

staff very helpful and polite rooms very clean , only down size is wifi was very slow severely slow other than

no room service or restaurant for breakfast.

great location near the jardin de la union very good wifi. nice staff

breakfast was also amazing n i did not mind having to go to another hotel to eat

a/c and wifi worked well

wifi did not work in my room but it did in the common areas

staff, very clean rooms, nice hot shower, window opening to small balcony, great breakfast at affiliated hotel

wifi working in room would have helped me alot.

the location is excellent, their breakfast is very good. definitely will stay there again.

breakfast was delicious, room was very beautiful, shower and water pressure was wonderful

location breakfast room with balcony

breakfast was disappointing. choose to breakfast elsewhere the second morning.

wifi didn't work except in the indoor part of the restaurant

the pool was tiny and should bot be called swimming pool

the lack of wifi is surprising given the price

they have a wonderful indoor pool and jacuzzi

wifi was spotty. needs a little renovation.

but to our surprise we received a window less room on 4th floor with horrible wifi connection

gym facilities need improvement. limited equipment and the cycling bike was broken.

absolutely pet-friendly!

was great but the hotel can improve on what they have at the gym, maybe have a treadmill instead of the bike

the rooftop bar was closed

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

wifi was horrible, i could only connect to the hotel wifi while standing next to the door of my

only issue for me was the wifi going out

the wifi signal is poor

rooms are very small, had no wifi

no wifi, no ac. everywhere in centro you will hear cars and church bells.

and helpful, (and speaks great english), my room was fantastic, the pool area and rooftop bar are out of this

amassing design of the hotel and view from the pool bar deck. great location.

the pool and seating area is beautiful with a great view and the bar was also amazing

comfortable bed, great wifi, tv with english channels

the pool and seating area is beautiful with a great view and the bar was also amazing

wifi

kitchenette in our suite was not really a kitchenette, as the stove and oven do not work

good wifi

in two-bedroom suite with kitchen, dining and living area

good sized room, decent bathroom, good wifi

location, rooftop bar and lounge

bar / restaurant was super slow

no swimming pool.

we looked at laundry and an alley

location was perfect in centro histórico,delicious breakfast included! clean, comfortable bed

service and even though that the restaurant was almost empty, we had the same situation during breakfast and

an unexpected plus. not the usual continental breakfast.

back bar was comfortable and excellent staff and drinks

people were talking and kids were shouting in the hotel even after 11 pm

very friendly staff. off street parking. great location.

is a bar nearby and it had loud music late evening

perfect location free parking unique and beautiful decoration

but on that side the music from the bar across the street and the troubadours on the street under the balcony

they put us betweent the laundry room and break area for the employees

no wifi in room

wifi in room was useless, extremely slow and often couldn't connect

despite having multiple wifi names, not a one of them worked, even after using the passwords over and over

poor wifi connection

wifi in our room only able to catch in lobby

did some laundry there with quick turnaround and reasonable cost

noisy at night because they do laundry at midnight

the breakfast was good, but we would have liked to have more variety.

hot breakfast

the free breakfast was super delicious, and we really felt taken care of

parking option is fantastic. the view is just incredible.

the wifi is very weak and the safe in our room was not available

parking spot entrance a bit uncomfortable but

wifi was terrible

the owner who insisted we were wrong but there is no denying that their ad says things like a kitchen, coffee

breakfast can be overpriced

treatment i received from the massage therapist as well as the steam bath and relaxation pool

the mini-pool/large jacuzzi could be a little warmer.

but they should mention that the pool has an extra charge to use it.

wifi is very slow and the facility is old

bed was very comfortable and wifi was excellent

good wifi and netflix

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

wifi was a bit sketchy.

no wifi whatsoever. they couldn t give us the right password.

no wifi at all even though it was promised

big and clean room. huge bed. good wifi. nice location.

2) the building was beautiful 3) the staff were very helpful, helping me with calling a taxi and laundry etc 4

the pool is cold and lacks chairs

the room include the parking and in 10 min walking you are in the city center

then to get to el centro, a 1 minute drive to secure parking , then the funicular to the center of town

i don t know why kids breakfast is not included

and some salt-pepper-oil supply would be a great compliment to a well equipped kitchenette

beautiful house , parking,owner very kind and speaking english rare in mexico.

i loved having a small complete kitchen

parking situation

the kitchenette was very useful for saving some snacks and preparing a meal to take with us on our

car can be parked on a parking spot next to the hotel and is free of charge, which is handy

good location. parking available next to the hotel. large room for a family. clean facility.

included breakfast was amazing

multiple communication is required to figure out available wifi.

breakfast included was also a bonus

no available wifi

poor wifi for my room... (hard to work on the internet)

the swimming pool was not open because they were cleaning it that day

the wifi doesn't reach the rooms

no wifi inside the room

the room was cleaned daily which was nice and laundry was available for an extra charge

we loved the sirena room with the fireplace , we felt as if we were in a hacienda

parking incl and a big private garden

lovely outdoor space, adequate parking, animals allowed, good wifi, etc

location , the home, the appearance, the details, furniture, library, kitchen was beautiful

the hotel has its own underground parking and by car you can easily reach pipila with its great view over the

wifi was very bad and it was easier to use my mobile data to get things done

a little failures in the wifi

no problem with wifi, worked well

facilities, comfortable bed and bedsheets, excellent quality breakfast, friendly staff, secure parking, good

terrible wifi. assistance and housekeeping in the spa area could be improved.

gym could use a little work.

beautiful courtyards and pool

walking distance to the center is about 10 - 15 minutes, they have free valet parking which worked out great

spa facilities

the bar doesn't offer many options when it comes to drinks

is not parking in properly but they take care of the vehicle

other reviewers mentioned the parking and i thought it was valet

room was dirty when we checked in, they offer a parking lot but no valet parking to take your car to the location

parking is small.

they said breakfast start at 7am and i went to the area at 7:30 and they weren't ready, it was a wifi issue

water in the pool was cold

very nice swimming pool

was out of service, gym equipment was broken and iron & blow dryer were not working and never got a replacement

and expensive room service, ordered some ice and salt and never got it then ordered drinks and i got no response

very conviently located, clean, good breakfast

g)

rooms were big, very comfy beds, lots of hot water in shower and the bar /dining staff were super attentive

something went wrong with my booking and they didn't include us the breakfast.

the pool is in a great position

the location is high on the hill, it was complicated to reach the hotel and get inside the parking

everything was good, clean, spacious enough, comfortable, with parking

place was great, the breakfast was awesome, and the staff was super helpful

the hotel is very clean and you get hot water and wifi all day without any

the terrace, the breakfast, the decoration, the family run business.

no ac and the wifi breaks down

amazing place, its so beautiful. pet friendly

we loved the deep pool

did not look like the pictures, we were not told it was under construction. never saw the pool.

pool could've been cleaner, it was freezing outside at the time we visited the facility however the

strong wifi

parking situation is difficult sometimes

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

the wifi was the best amongst all the hotels i have been to in mexico

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

the second day they didn t give us towels because they have a problem with the laundry

no room service, the breakfast was very limited

they provided parking in front of the hotel which i appreciated

the large room with a door to separate the kitchenette

in the restaurant wasn't that good, didn't have any flavor, variety of drinks at the bar wasn't good, we had

and its also pet friendly so we could take our furry

of course they offer daily yoga and even had a small gym

the staff were so great and the breakfast was super fresh everyday

it's beautifully maintained, breakfast was delicious, staff was helpful and nice, even though we speak very

like the swimming pool could use some repair, but otherwise my kids enjoyed the pool and the temperature was

but not the hotel s fault there was some construction going on next to th hotel so when at the pool a bit

breakfast buffet was very good

i wanted a parking space for the rental car and we had it, we ended up not using the pool, but it was a nice

the back yard and pool

they have a huge pool with a slide. the breakfast and dinner was good.

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds and pillows,

machine wasn't very clean, we liked the beds and pillows, the location, parking spot, the buffet breakfast was

we needed a crib and they provided one. wonderful breakfast!

friendly staff. great breakfast..comfy bed

pool and the gym

also, room service is only available during their restaurant hours

the spa was closed

the stay was pleasant the staff at the bar was great so were the cleaning lady..

the pool and view of the room

that require a few more washes before they are given to clients as they do not dry you had to use pool towels