thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the whole hacienda is beautiful. the pool very relaxing and nice.

the pool, the beach and all the different trees

breakfast was excellent

willing team of staff. swimming pool well maintained and clean. food good

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

wifi was too notch

wifi signal in the room was poor

swimming pool and food, but it could be more generous.

we have two kids who loved the pool and facilities

pool was out of service which would have been nice to know in advance as i would have booked

pool, gym, shops nearby

continued to fly into pool glass enclosure and die

time we visit we feel that the breakfast offered is of less quality

i hated breakfast. i have to say that's my only complain

building is lovely room was very spacious and comfortable and thoughtfully laid out the small gym is surrounded

loved the pool

beautiful gardens, very nice pool and lounge chairs

great rooms. lovely garden and pool area. staff very helpful and efficient.

gym is extremely small and not well equipped

nice sitting areas near pool

bedroom suite with kitchenette

kitchen not equiped (no pan or pot)

i didn t take it, because nobody tell me, about the breakfast or coffee

the kitchen should be better equipped, as many basic things are still missing

the breakfast could have been a little more varied from day to day, but all in all it was a very good

lobby, restaurant, bar always too hot

beautiful facilities, very nice staff, excellent breakfast.

very clean comfy beds and nice little gym and business center

the hotel was quite big, spacious, with free parking.

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden

the pool is wonderful and it feels magic at night with all the lights on

very beautiful garden, terras, building, swimming pool and room

the garden is well maintained and you can relax by the pool in the afternoon before going to the centre in the

breakfast was ok but can be better if the food pans are refilled often for the buffet there was

exelent breakfast. spacious rooms.

shuttle to and from the airport

location was excellent, breakfast was great

wish they had a bigger pool area.

only thing we felt could improve was the room service and food menu

good breakfast, too

it has a beautiful courtyard with a pool, perfect for relaxing after walking around town

breakfast each morning was fantastic

great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was

the laundry facilities are great for a long stay

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying

i made use of the laundry while i was there which was great since that allowed me to pack light

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost)

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service

beautiful decor & stunning pool

fantastic and very friendly hosts fantastic homemade breakfast

the vegeterian breakfast was a spread of delights with a mexican twist, with the sound of a pool waterfall as

small little details like the complimentary tequila bar by the pool, the amazing breakfasts

wifi connection was not really stable but this is not really a disadvantage.

the wifi wasn't very stable. it kept on crashing or it didn't work at all in our room

big parking space

easy secure parking

good location, great pool. nice breakfast restaurant. good parking area.

parking lot problem,with valet parking waiting to much..

the pool area and gym were a nice feature

- parking poorly signed, located far from the entrance (5-minute walk in heat and construction dust),

the pool is not heated, the water is quite cold.

very dirty pool and there was never water in the fitness center.

breakfast included

the location was good, breakfast good staff friendly and helpful

the big kitchen was great and we loved sitting at the pool in the evenings

wonderful, stylish and modern rooms and a great pool

room with a nice pool to cool down from the city's heat

about this stay was extraordinary, the greeting, the staff,the room, the pool, the luxury, the food drink and

enjoyed the pool

the pool was great, the margaritas were delicious, the breakfasts were very good

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going

there is no laundry service for clients. no clean towels were available.

the kitchen and kithen ware were in the list, they had some forks, spoons, a pot and a fry pan

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

about 20 rooms, intimate, walk out to pool patio from slider in room

the free wifi at the bus station worked better

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

the pool was a bit murky - so i didn't end up swimming in it, which was too bad as it looked lovely

while the rooftop swimming pool was a highlight, the bar next to it was not in service and overall that area

asking for a breakfast to take away, you should provide a full box with drinks and food and not just a sandwitch

the breakfast was fabulous once i understood what was possible to order

breakfast was awesome, definetly recommend at least 2 nights there to enjoy visiting merida and

kind, speak great english, and know the city very well; - the swimming pool is fun for the kids - my daughter

easy parking in street opposite hotel

the breakfast was delicious -- fresh fruit every day and a wonderful hot breakfast option

i saw comments about the wifi being weak but it was actually very good so that shouldn t deter anyone from

wifi did not work in the room. they don't have laundry but there are options in the area.

there is no laundry service for clients on site

room was next to the laundry which is works all night

laundry near by & plenty of places to eat nearby

the first day the hotel had problems with the laundry delivery so we did not have any towels.

kids were screaming until late at night at the pool

strong wifi

spa is amaizing. location is perfect. bed are super comfortable.

the pool is a little small.

the staff was couterous and the spa was divine.

too much noise from staff washing bathrooms or pots or doing laundry

wifi works only by reception

wifi is slow

was nice to have a swimming pool, and it was super close to the bus station

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

people and kids were constantly screaming and running up and down the hall way very late into the night - all

is kiddie day and the pool is packed with screaming kids

buffet breakfast was stone cold both times i ate there

lovely pool and bar area

no balcony. pool is not inviting. wifi not working. had to use my data.

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised

boutique hotel with stunning interiors, comfy beds and great little pool area

we were offered a very nice breakfast too

balcony and kitchen

there is no proper parking

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it s sort of more of a large tub

nice pool, great breakfast place attached

really friendly and helpful staff, cheap laundry service, good value for money

the position was close to the city center. great the laundry service.

cleaned and central but not noisy. laundry facility very quick.

good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english

we also left laundry to be done whilst we were away and it was there waiting for us when we got back

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

very weak wifi in the room, breakfast are ok-ish but definitely can improve

wifi was a little spotty

area were nice and the location is central, but if the fundamentals are missing - hot water and wifi - it makes

breakfast very nice

i did not try the food there and the breakfast was only bread and coffee

sign out front says b&b but breakfast is not included

we didn t use the pool but sat by it to relax

it was great to have a pool as the weather was hot and humid

breakfast in the room was very convenient

they provide laundry service at a great price

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

of light, open air spaces, nature sounds of birds, winds and water fountains, flowers, trees, great taste in

i am gluten and dairy free and they did their best to accommodate me and make me a delicious breakfast

the homepage car rental and laundry is offered, but none of these service are possible at that

loundry service is in near street - laundry

located within walking distance to the city center, private parking on site

very good room service, comfortable acomodation, mosquito net in the window, silent ventilator.

there were parking spots inside the hotel

some stuff were malfunctioning - most services are externalized (room service, laundry, breakfast, parking )

the pool was regularly maintained and well kept

the pool close to the suite, the overall service, the breakfast, everything was

the choice for breakfast could be better for the

beautifully restored old house. great staff. adults only.

the pool wasnt working, also the spa :(

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

the place is stunning, the pool, rooms, staff, breakfast, location were all perfect and well exceeded our

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take

the continental breakfast was lovely

full breakfast would have been better than just fruits

the pool was not clean

we had free use of the kitchen when needed and also the washing machine

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside

breakfast was excellent and i felt like i had the whole house to myself

the courtyard with pool and a greenery is just made for relaxing and enjoying outdoors

was wonderful, only slight negative was no laundry or laundry service but ultimately the services provided far

was stole during our stay at this hotel at the laundry service

hotel in the sense that the staff didn't recommend anything, no information on the city was given spa isn't open

and decent room with a good shower and good wifi

i had to work during my trip and the wifi was excellent: took several video calls in my room and other parts

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

also i liked we have parking for the car we rent

swimming pool area is excellent too

cheap and very near to city, good wifi, very friendly staff with good english

location private parking large room service

poor laundry service, don t wash your clothes there

remodeled building, walking distance to downtown merida, great food at the restaurant, free parking

hotel, lovely staff, good restaurant, they have extra activities, rooftop bar area and pool, great rooms with

our bedroom had two entrance, one facing the terrace and the swimming pool, size and furniture of the bedroom

beautiful attentive staff delicious food beautiful pool

had my laundry sent out to be done for a reasonable price

desk and reception staff were very attentive and helpful, including taking our laundry to an express launderette

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

the iron stained a piece of clothing and getting the desk staff to send it out for laundry at no charge to me

laundry sent out came back with a strong unwanted smell.

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the included breakfast was too little and the price is a little high

- the room is on the main floor and faces the pool and shares a wall with the common room, so we can hear voices

breakfast was a very delicious way to start the day

nice warm pool

breakfast

breakfast buffet every day

the location good , clean , breakfast very nice

gym was small

apparently they had problems with the laundry company they were using

great location, close to center. good breakfast.

the wifi is decent too

court next to the room, beautiful interior design, amazingly kind staff and excellent breakfast

cozy, good wifi, great location

laundry service 1/2 a block away from hotel

staff helpful with laundry

laundry down the road

starting with the whole stuff, continuing with the room's location and ending with the beautifull pool, which

the staff is friendly, and there is parking available for guests

breakfast was very good but we had wait quite long to receive it

cocktail, ismael the waiter and his very appreciated restaurant recommendation in merida, a tasty breakfast

allergies, after 9 nights eating out in the region, the meal i ordered from the restaurant (for room service)

at breakfast, the items described on the menu did not match what was served

our rooms were immaculate & there were coati & pet cats

the staff were really helpful and organised parking and laundry for us

pool may need to have the filter working.

the hotel is hacienda style with a quiet swimming pool area for a dive after a hot

pool with palmtrees in city center is nice touch

wifi is weak ...

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

it does look a bit old and needs some maintenance. the laundry service is overpriced.

a lot of humidity in the room and there was no place to hang the laundry.

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

finally, there is staff checking on the underground parking (included) all day/night

the wifi did not work and they had to get me access to a special wifi connection the office chair is

rooms were loud. ours was under the bar and was very loud.

fotos are misleading, the pool is filthy and disgusting without chloride etc the hotel only has a restaurant

after a very tiring (and hot) day i could ve used that swimming pool also, no breakfast buffet

the walkway to the pool was wooden slats which weren't fixed down properly

ability to do you own laundry for a small fee

the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic

delicious breakfast and comfortable hotel and room

great breakfast selection fantastic location to downtown - around 15-20mins walk excellent parking underground

very clean, the food and bar are phenomenal

i had to work during my stay and the wifi has a very good speed, it worked well for me

place, clean, safe, parking for free and security was always there

i only noticed on this stay how amazing their rooftop pool is

can't enter the hotel directly from the parking garage

beautiful pool with a fantastic view on the roof garden

plenty of laundries located nearby to get some laundry done

plaza; across the street from an excellent restaurant, the chaya maya; a couple blocks from a laundry; and a

location is near laundry, food, stores

you could even have the laundry service with a fair price

i left laundry before we went on a day trip to tulum and they said they would take care of it but didnt

the staff were exceptional - sorted out our laundry and booked our trip to chichen

buildings, very kind staff, perfect location, pools, nearby parking, unique art, an oasis of peace, large room

fyi: this property does have parking available

the settings are amazing, it is a proper hacienda, as you would expect it, with a lovely pool and a small

at night, loud music from a nearby bar or nightclub played until after 01

beautiful building, rooms are big! wifi sucks though.

great location, wifi works well, hot showers

in the structure there s a bar restaurant with a local offer both for price and food

the wifi connectivity was spotty, so it was hard to keep in touch with family and friends

wifi was a little slow.

could have had free breakfast and a laundry service but great value for money

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues

wifi service was a little spotty at times

no wifi in room (but comfortable sofa on landing with a decent signal)

laundry service is cheap and quick

and the low key bar and bartender on staff will greet you after your adventures with a delicious and expertly

the location was also perfect: like 5 minutes from the city center with free parking (1-2 minutes walking)

the bar staff mixes excellent margaritas and reception staff is very helpful and charming

beautiful, with a swimming pool and very close to the center (5 min walk)

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

on your list of facilities, it stated on site laundry, there is no laundry here.

this hotel has a lot of charm, with a lovely pool, and

the building is historical and the pool makes it all even more cool

view, pool area, v friendly