the pool furniture and cushions were dirty

the dining room and bar area was the most problematic

parking. you had to park in specific parking. there were no spots near our room.

did not like the parking and distance to carry luggage and

the golf courses were very nice also

on site laundry facilities were useful

pool, breakfast, amenities in room

desk could not help me access there wifi

pool, fabulous grounds for wildlife

the view to the pool was excellent

laundry facilities out of order, noisy rude non guests in pool, shower hard to operate.

no laundry bag for our dirty

the owners were updating the facility, had laundry

no laundry facility

keep and update your guest laundry washer and dryers

room was right across from the laundry and it got a bit noisy but i soon left to go do stuff so no problem

laundry facilities came in useful

and helpful staff, clean and comfortable room, laundry machines on the first floor which was super convenient

parking was easy

exceptional service, clean rooms. plenty of parking.

washer was not working which probably would have been fine but someone else left laundry in for overnight and

the pool and my room , much needed relaxing time!

very pet friendly. the staff was excellent. clean room.

the location, size of the room, and low cost pet fee.

pool was great!

machine in laundry room was out of change and jeff at front desk only had so much he could give me and i

glad the pool was heated

the pool area and spa area was covered in ants and red beetles

kids love this

kids were really disappointed that there was no breakfast buffet

laundry facilities are available for guests that need to do laundry which is great because there

great breakfast. free coffee and cookies. laundry facilities on site

also i liked that there was a laundry facility there

need a lot bigger guest laundry, several guests waiting to wash

get to the laundry room, i had to crawl over used furniture that was in every nook and cranny

the laundry room was closed for repairs, it is located in the middle of construction and there were no

to the front desk to ask for towels and soap they have no towels they said they were all in the laundry won't

need to keep the laundry room door closed need to fix the rooms and make them functional

laundry needs to be updated they had no quarters

staff were friendly, the hotel was quiet and comfortable, the breakfast was good, the pool was lovely

was a kitchenette - fridge and sink - but no utensils

had a kitchen that was completely empty

the small kitchen in our room helped a lot!!

was a background noise like a drier or laundry when i arrived but it stopped after a while

airport shuttle is a plus, as is leaving your car there for short flights

i would think from a financial aspect no tv for 72hrs and loss of wifi for 12 hours would create an environment

the pool was outdoor and next to a golf course which was really nice

, friendly staff in the bar and at checkin

third floor hall had a bad smell. it may have been the laundry room

the laundry availability. bed was great.breakfast was 0k. room was clean and over the pool.

change for laundry

cleanliness staff pet friendly quiet good price for the quality laundry non-smoking

laundry facilities inadequate, only one washer + dryer for the entire property

the guest laundry.

checking , too much noise for two days, i was put next too the laundry room, couldn t sleep , then someone

room after a few hours out and it had a musty body odor smell that i could not trace to my dirty laundry or

laundry facilities were available.

was a bit noisy at about 5 am we could hear the maids i think as we were across from the laundry center and

lot was poorly set up, cockroaches in the oven, remote would not work with tv, not ventilation in laundry room

wifi

there was baby cockroaches all over the bathroom and kitchen

the place was great, but the wifi was terrible

the furniture was disassembled the kitchen counter was broke

laundry detergent, dishwasher detergent, dish soap and scrubbers provided

my room was by the laundry or someplace they was working so it was noisy.

which was a full kitchen and laundry room on the suite

having a fully equipped kitchen and laundry in the room, made it very convenient

more laundry soap

lots of stray cats and transients around the parking lot

own kitchen to cook and refrigerator

fridge was dirty along with the entire kitchen

there were roaches and bedbugs everywhere from the bathroom to the bed and kitchen

clean swimming pool and is running good and did not see any cockroach for that night.

there's a small coin-operated laundry facility, which is much cheaper than taking clothes to a laundromat

we were next to the laundry and could hear people in there all night

i had a full eat in kitchen, living room area, walk-in closet, fully furnished studio-room, wifi, cable, and

they are super clean just being remodeled quiet owner very attentive. parking very clean

i had a kitchette, which was a full kitchen

friendly staff, good breakfast, free laundry facilities, great location, large room

that had everything we needed, but we particularly really appreciated the possibility to do the laundry for free

easy access, lots of parking, friendly staff, good wifi, good breakfast, free laundry.

used the laundry - was good

the amenities were great too - kitchenette with full size refrigerator, laundry facilities, hot breakfast,

bed was extremely comfortable and the kitchenette was handy

i loved the original parking spaces next to the rooms

also the tv was great and easy to use, wifi also worked well

have to pay $3 for wifi (not free) ,check out time is 10:00am ridiculous time to be up and out of room

there wasn't a coffee maker in the kitchen, but we brought our own.

parking was not closer

comfortable bed, free breakfast

close to my brothers house, clean pool and friendly staff

breakfast and pool, nice workers

not enough food for breakfast

don't get room 103 it's across from maid/laundry room

they put us in room 200 above the laundry and door way really noisy lied about the breakfast

laundry room and the snack machines. and the breakfast.

obviously staff breaks in laundry room

all was good, but no laundry facility

there was no laundry soap to do laundry

another room perhaps has bed bugs and it came from laundry is my only conclusion

the pool could be a little more cleaner

we love the breakfast and the location and the restaurant and the people were nice.

liked the pool staff the breakfast the quite and the room

terrible.... laundry list of bad!!!!!

the hotel has spa services, but it isn't a spa

well unfortunately there was no breakfast due to covid. i like there is a big pool.

amazing firework show! enjoyed the live music and pool.

no room service at night

you can see the entire rooms within the hotel from the parking lot

clean, location, free breakfast, laundry facility and good value. staff readily available.

laundry facilities were a bit pricey.

no guest laundry

laundry availability service was a plus

laundry facilities were handy

wifi didn t work

all was very good. plenty of parking near the room.

parking, loud ac unit, had to sit and wait to turn the key in because no one could be found working

i had to call for the wifi password which they hadn't given me

we were given a password, but wi-if only worked in parking lot in front of office

location, friendly staff, kitchen in room, very clean

and helpful staff, starbucks on site, guest laundry available, very clean and comfortable

..having a laundry in the lobby; friendly staffs

a bit remote, but the pool and hot tub are excellent, the gym is smooth but well equipped, laundry room has

bar, room service, pool, hot tub, gym, laundry room, restaurant down stairs &comfy rooms everything i need all

seemed to work, the tv in our room kept going out, the ac system rattled, no clock in our room, laundry facilities

oh and the have a laundry facility for use

laundry

also the laundry room has only one washer and dryer so there may be a wait to use it

the laundry on the third floor didn t wash my clothes. just filled with water and spun.

laundry facilities

i went to the office asking for coins to do my laundry the guy working at the front desk tell me that his washer

property looked in disrepair, laundry, trash sitting out all night

laundry

also liked the laundry facility and location

there was a laundry area that was nice and clean

maids left dirty laundry in the hallway along with the cart for 2 days

had a laundry, which i needed

everything: its location, amenities with the pool, guest laundry, fitness and business centers available

the wifi only worked when we walked close to the lobby

swimming pool open and extra clean with towels separated for use

we dropped our laundry off and it didn t get done but it was no big deal.

wish there was a laundry on the bottom floor instead of having to go to the 2nd floor to do it

bar is nice

pet fee was exorbitant

under staffed in bar restaurant area in the evening

free breakfast was nice. also the laundry facilities on site was helpful.

inconvenient access to laundry, cigarette burns on bedding, bathroom fan was really loud, refrigerator too

rude people that works there. homeless jumping over wall and sleeping by laundry room.

it was a very noisy at night. i think we were close to the laundry room.

the breakfast , another elevator maybe .

to high traffic noise level area, pillows/ blankets had smelly foul odored smell in room 215, pets were definitely

great customer service!! great breakfast!! great beds and kitchens and etc...loved the stay!!

breakfast

this hotel had all the little things that make my stay better such as a full kitchen.

good breakfast offered. nice pool area.

wanted to use the washer and dryer but they don't sell quarters so we were not able to do our laundry

nice staff and i even used the laundry which was fine

the amenities were very welcome and helpful: laundry, ice, breakfast, pool

25 each i think that's a bit steep considering the laundrymat only charges $1

laundry room was filthy, lots of smoking right ouitside doors - unpleasnat small of mairjuana all

has no laundry facility

the maid service laundry room was also directly across from my room as well

no laundry facilities on premises as described.

no laundry

only thing missing was guest laundry. pool is small with only 4 chairs.

missed that the breakfast was not included

poor wifi connection/reception

pool was very cold

loved the salt water pool, and the front desk was friendly upon check

no free breakfast ud83dude22

on a door by my room indicated ice machine ahead down hallway, there was no ice machine, only laundry and stairs

laundry area smelly and dirty, no folding table, no chair to sit and wait no trash can

the staff was helpful with the laundry facility and the pool was decent.

spacious room, bar with tvs, clean elevators and cleanliness

the hotel is very kind and pet friendly

fix laundry stuff

fridge/ coffee maker in room, free wifi, in room nice furnature, breakfast a bit lacking but ok, laundry room,

there are plenty of vending machines all around with snacks, frozen foods, drinks of al kinds, laundry supplies

not enough quarters on site for laundry

frig, microwave, laundry area, large room, 24/7 coffee in loby.

a full size laundry room

ice, no coffee, shower fills up because of the plug tub, small refrigerator broken, no laundry facilities, only

and when i asked for others, the person at the front desk told me that they were doing laundry and they will

ich i know is not owned by them) didn't provide change and the dryer was broken so couldn't do laundry

plus he wouldn t give me a key so i could not use the pool or laundry facilities

hotel is very well equipped with luxurious amenities - pool, putting green, 24hr gym, laundry, tv with multi

we were able to do laundry during our stay

large, updated rooms, good amenities on site (work out room, pool, laundry), location was great

the room is over the dryer vents used for in house laundry

i didn't like the lack of parking.

the person who drives the car also works in the kitchen and does the laundry

gorgeous area. great staff. amazing gym

there is no hot tub that allows kids

checked into the hotel a little after 9 and cielo closes at 10, room service was not an option at that time of

the views, room, pools, staff, restaurant and spa were all amazing

there were multiple rooms that had dirty laundry outside the door that was not picked up

front desk, housekeeping and breakfast staff were all so friendly and welcoming.

enjoyed the exercise room, pool and spa

my room, it s location to the gym, pool and reception

it was a weekend, and no breakfast available

improvised third pillow from dirty laundry

awesome view & great pool

i tried connecting to wifi and the employee told me she couldn't help me in no way

beds were comfortable. room was clean. decor is nice. pool area is great for families with kids.

we had a cold snap so didn't use the pool or spa area

was exceptional, he was there all the time pleasing customers, we will definitely go back, the kids had a blast

casino was fun, first time i tried but was so close

accommodations were superior. hotel staff friendly. pool area inviting.

golf and casino

everything was amazing will be back for another staycation soon and hoping to get to enjoy the spa this next

ability to access other attractions like butterflywonderland and top golf courtesy of the resort

the onsite laundry was also convenient and a very fair price

being close to laundry facilities, being on first floor.

pool area needed some updating

they let us do late check out because we have a 2 year old and needed more time.

the breakfast is what the kids raved about

lint on carpeted floor outside of laundry room on 4th floor

the laundry machine only took quarters

guest laundry: overpriced

the salt pool was amazing

even delivered our breakfast outside by the pool

laundry facilities a plus

the laundry was not the best. it only takes coins.

my first floor room was near the laundry room area & was a little noisy by staff.

the gym could use a bit of a makeover and be updated, as well as the laundry, which is coin operated

it is nice that they have laundry facilities

loved the free laundry facilities.

the laundry is available for free which is a bonus

social events and free laundry for the guests

they offer free laundry

free laundry which have all latest washer and dryer

laundry as very good

the gym is great with a lot of differents gears

breakfast was good, had a variety for every one

it's a really great hotel for people with families because there's so many things for kids to do and their gym

hotel was clean, staff exceptional and breakfast very good.

even had a reasonably priced self serve laundry, changed banknotes for quarters for the machines and even had

bit pricey, laundry facilities were totally over priced at $5

lovely hotel. very modern. very clean. excellent pool . fresh breakfast.

the swimming pool was great

to the rest of phoenix, parking (paid or free on street) clean comfy rooms and luxurious bed, gym, kitchenette

the breakfast had many healthy options as well as almond milk

food at breakfast was just ok. even though it was free, could have been better.

due to departure time i couldn t participate in the breakfast.

the staff, the breakfast, the room, the cleanliness, the swimming pool.

new, clean, nice staff, good breakfast, good workout room

resulted in injuries, elevator was questionable requiring me to use stairs with an injured knee, pool was unusable

rooms were big! staff was great. pool was nice. breakfast was free. third floor was quiet.

pool and location

location and breakfast

it was clean. i liked the kitchenette and location.

assigned a room directly over the housekeeping laundry room, very loud noise all night til we called the front

the pool was clean and the gym was nice

clean and great pool

pool and room were clean

location, room with the balcony, bed, pool and hot tub were great

didn t like that we couldn t use the laundry

, staff, guest laundry

download for laundry was bad

reception staff was super helpful and welcoming - lobby & laundry was accessible and relaxing

laundry room could use an update on their machines that are for use by people staying on the

everything. the bar is so fun.

stunning pool area which was totally empty when we were there

had mini golf and corn hole for the kids to keep busy. food was actually good.

close to downtown and mall. walked and they have golf carts to drive people back to hotel

we brought our golf clubs with us and the room held two bags of clubs and everything else we brought for a week

one day i underestimated my time for laundry and the front desk said no worries we will bring your clothes up

the pool was small but adequate.

pool was closed and we had to go to a nearby hotel

that level of service continued from all the staff we engaged with throughout our stay - in the bar and at the

everything was extremely clean, the bed was comfortable, and the pool was nice and clean

i was able to do a load of washing in the hotels laundry which was incredibly convenient

at night- dance music and people shouting until 2am very strong smell of cleaner and laundry throughout

service, and the facilities, the building, the on-site laundry are all amazing

one of the workers, went out of her way to help us when we had issues finishing our laundry before our drive

we loved this hotel...staff , breakfast, location, beds and pool were all wonderful

the laundry facilities were clean and took credit cards

the lobby entrance locked - we waited 15 minutes for the guy to show up- said he was busy in the laundry

location. laundry

a small kitchen with full size fridge and laundry just downstairs for $2

they hotel should add some hot food in breakfast. coffee was great.

a beautiful gem! so cozy and clean. very easy, close, free parking.

the pool was fabulous

the roof top infinity pool was great for relaxing towards the end of the day after sightseeing in the

was a bit hard to find the entrance and the parking lot, because it's not big and bright and i was coming in

we were hesitant about parking in the alley, but looks are deceiving

also, the ac was out in the gym which was not good because the temperature was over 104 which made the gym

pool and bar were great. room sizes were awesome. the property was clean, quiet and modern.

housekeeping, room, no room service, restaurant hours and unimpressive facilities

also, the restaurant and rooftop pool and bar with a view are amazing

the only small moan is that the bar did not stay open for a little longer in the night.

room service food was mid-quality, the pool was small

location restaurant bar and pool awesome

amenities, esp pool with dj and bar service (fun

welcoming at front desk -pool and pool bartender were nice -outdoor security was great at making sure guests

hasn't been a hot tub added to the pool area and i was disappointed that unbeknownst to me, the spa was closed

guest laundry was awful and you had to pay for it

room was constantly being subjected to extream noise and bumping our door by laundry carts from the room service

one pool under construction. room over staff area for bringing laundry carts

the kids where comfortable, happy wich in return made my wife and me feel happy

room & pool area were very nice

paid a ton of money and they put us right above the garbage/laundry area overlooking a road with constant

the outdoor cafe area needs misters or fans, we had a pet and had to sit outside but it was unbearable

room service was very good

spa closed on monday and tuesday

i liked early check in, poolside bar service, and late checkout option

lost laundry/not delivered had to call

laundry service was decent but pricey

the bar area and the pools

didn t have the 7 pools & golf course as noted online

room had a direct access to the pool + mountain view (if you pay extra though)

it was great having on site laundry also

areas ie: halls laundry area etc

i was here and the card used to take my luggage upstairs head flat tires with flat tire also the laundry i broke

super clean, different room options available , laundry on site , met some super great folks i'll never forget

room, kitchen, walking in the parks in the neighborhood

accessible, laundry on site, great breakfast attached and walking distance to mall, restaurants and

door to fashion square, this place is run down, and many of the facilities were unusable (pool, laundry, etc

man appoching me,asking me for coins to use the laundry machine instead of asking the front desk

the towels were small and thin, there were no pool towels, there was no change machine in the laundry room

has a very toxic smell from laundry soap, fragrance, frabreeze used in the airconditioning unit or somewhere

staff at the front desk didn't have change 4 the laundry machine & advised me to go to chase

thing i didn't like is when you get off the elevator there was a smell in hall but it was by the laundry room

they provide a laundry/dry cleaning service but the pricing is outrageous, $3 for one pair of socks

in room 128 which is directly across the hall from staff laundry

needed laundry soap, front desk was out with no recommendations, it was just no sorry we are out

elevator smelled like dirty laundry

no bag for dirty laundry in room

very friendly and helpful, clean room, and had laundry facility

we found simple but very useful both services of guest laundry (you can pay with an app on your phone) and the

- breakfast was tasty (but no variety so expect the same if you re staying a while) - easy laundry self-service

the laundry room was a big bonus

great to have a laundry facility

machine and dryer were always busy with people stuff that just took their time to get their laundry out of it

the coin laundry was very pricey

location was great! breakfast was good too!

cal in the bar area was a gem

liked the resort, bar and accommodations

great resort for families with kids

would not let us have a guest at the pool

great pool and activities

we stayed in 2 bedroom villa and had full kitchen, laundry, and very large living room area

no extras. no breakfast no laundry.

wifi would have been nice

in the lobby, just to tell us at the very end we would have to load back all our luggage and kids and drive to

covid still affecting staffing: no room service, no dinners--only bar items

the laundry set also broke so we were without water for 3 hours the morning of my family reunion

2 bedrooms, laundry in the unit, tennis and basketball, good location, great staff.

the spacious rooms, full stock of dishes and cups,laundry soap with a washer /dryer in the room.

laundry baskets on wheels were noisy

from the laundry in the room, the kitchen and the stairs to the upstairs granny flat room ut was all very