position laundry pool and spa nice staff- ski valet service amazing 5 star

the resort has a lovely pool to enjoy for relaxation

shower, tub really needed a grab bar to get up from tub, and bathroom needed a towel rack

awesome pool. great location

 suggest bacon, eggs, and sausage as part of the breakfast if possible

thought it was functional, clean, laundry facility was useful, amenities room was good

beautiful hotel, loved the pool area, great location and comfortable beds

terrible at check-in and in the morning, they found it a burden to show me on a map to where the gym was in the

the coffee bar 24/7 was delicious & appreciated

if it was busy, parking was

there was even free do-it-yourself laundry

all the staff super nice and played with my little kids, friendly

staff friendly & attentive; rooms very clean; hotel bar for pool drinks

no room service or cafe

the valet offered to pick us up from wedding (as village shuttle stopped at a midnight) and hotel let him do

wifi had to be logged into every-time ......which wasnt a real issue

solid covid measures in place, sleeper sofa is extremely uncomfortable, kitchen has no dishes or utensils and

fireplace was a plus

suite with fireplace was lovely. staff very accommodating.

nice big bed, nice view from room, fantastic location and nice bar and dining

staff was super helpful & friendly at all times, sitting around the outdoor fireplace making s'mores was a hit

the restaurant is very good. nice pool. friendly staff.

had a fantastic time enjoying our porch, the heated pool, jacuzzi s, live music, fire pit and s more making

room service was exceptional

our kids loved swimming in the heated pools after a day of skiing

also, on our first attempt of trying to do some laundry, 3 out of the 3 washing machines were not working,

that the main lobby area has been taken over by a big central bar - not family friendly any more

the pool was open which was great to lounge peacefully

from the valet service & front desk check-in to the restaurant & pool staff we were pampered

cocktails at the bar are also $14-20 so be ready for that

kids were very loud and unattended throughout the hotel

were hundreds of kids running around

a hole in the wall sports bar open in the whole town that serves food after then, so if you have kids you pretty

food and staff were amazing! the spa and gym were also great!

the gym was fantastic and the salt water swimming pool was heavenly!

love having the kitchen and laundry amenities so we didn t have to buy them

we thought there was a pool and hot tub, but it had neither

get to try the gym or the pool but they looked great

the shower made me feel like i was in a spa and they had plenty of towels

fully equipped kitchen with all of the utensils

workers were so courteous, from the grounds keepers to the laundry to the front office

self laundry on second floor

was alone and i actually enjoyed the noise but the laundry room was on all night and morning

although not needed, there was a laundry facility down the hall from room

no breakfast, no gym. nice staff

the amenities are just right: freshly cooked breakfast every morning, guest kitchen and laundry for your use,

and this is the only place we have been to that let's you do laundry for free

bed was comfortable. it was quiet. the wifi was good. easy find off the highway.

- granite countertops, a common area with windows all around, a kitchen fit for a high-end mountain home, and

super accommodating letting us have a late check out

some type of loud, inefficient portable air conditioner unit with large venting hose attached to fireplace

a bed, a hallway, a full kitchen and living room as well as a balcony

i love the kitchenette makes it so homey and comfortable.

the pool was great for the kids

for kids, kitchen area in the room, patio, comfortable, quiet, and private room

good breakfast buffet and we always use the free ev chargers (included with the parking fee)

good breakfast buffet and we always use the free ev chargers (included with the parking fee)

breakfast was great! room was nice!

it's always clean, and breakfast is great! price is right.

free shuttle to resort, comfortable room, breakfast.

cleanliness, room layout, amenities, laundry facility, kids activities

we think it was the staff-emptying waste, the laundry, or just their staff room

nice mountain view from the pool and hot tub

love the fitness center- and breakfast

had a full bar in the evening

laundry facilities available

when we got in our room, we found someone else's dirty laundry and garbage in our closet

grills and laundry facility

it was to the point my kids were coughing in the hall

loved the little kitchen

room just turned out to be immediately over the laundry room

only one functioning mini laundry washing machine for whole hotel

shuttle service to restaurant and back

great breakfast, lots of variety

very comfortable, easy parking, ample breakfast

good breakfast buffet. convenient location for fuel, food and highway access.

nice rooms and pool was clean and refreshing. convenient to all our activities.

breakfast could have used a few more hot dishes. (potatoes, sausage or bacon) or

was great we enjoyed the stay and the pool and hot tub it s close to everything you might need while in

breakfast options were great, with scrambled eggs made with real eggs

the guest laundry was out of order

staff were friendly, beds were comfy, rooms were clean, pool was great, guest laundry was good too

laundry room was a few doors down and used till late in the evening making it difficult to sleep

told (or saw anything when making the reservation) about the $45 pet charge

had the last fight in and the hotel had no shuttle from the airport to the hotel

fireplace and spacious rooms.

lots of towels and pool towels provided

had to stay there on easter unexpectedly and my kids were thrilled to see the easter bunny, i was so happy they

fitness center. hot tub was large and great!

had to stay there on easter unexpectedly and my kids were thrilled to see the easter bunny, i was so happy they

pool wasn't open. it isn't ideal to walk across the parking lot to play pool, work out etc...

the bed and the guest laundry

laundry only takes quarters and there was no change at the front desk, or at the bar and

bed and laundry

i loved the out door pool and hot jacuzzi

free shuttle to and from ski area was wonderful!!

laundry facility in this hotel which is operated by payrange

i must praise the evening manager, glenny, who went out of her way to help me using the laundry facility

after being nickled and dimed fur everything i was disappointed to learn that guest laundry wasn't included in

horrible bar service

kitchen.

the residence was missing basic items like laundry detergent and most basic spices in kitchen.

wasn't informed that the laundry bag on the porch was clean towels every day

laundry detergent, broken hairdryer, bedroom got really warm at night

loved the location and the main pool on the property

the residence was missing basic items like laundry detergent and most basic spices in kitchen.

the gym while small, is well equipped and free to guests

only thing that detracted from our stay was the number of young children in the bar and lounge area during happy

however, during our visit, it was evident that some members of the room service staff were unwell, exhibiting

were kids running all over the place - small children who weren't always well behaved, and with parents

the spa could also use more amenities

were very accommodating and helpful - they allowed me to use the pool and fitness center when our room wasn't

the apartment was great and included a full size kitchen

ski valet was great clean room ...towels nice kitchen

i had a cozy condo with all the things i needed, full kitchen, gas grill, gas fireplace, et al but it also

were very accommodating and helpful - they allowed me to use the pool and fitness center when our room wasn't

you pay a good amount, to be sure, but breakfast, parking, and shuttle service are included

the room was incredibly well laid out, complete with fireplace

the room also had a gas fireplace, which would be a wonderful feature during the colder months

it was on a top floor as we requested, but did not have a fireplace, old furnishings, and non heated bathroom

fireplace. bathroom. breakfast freeparking. shuttle

guest laundry was good. location was excellent. no air conditioning. clean but dated.

the spa services were wonderful and very fairly priced

the pool was very clean as well as the hottub

great staff, great location. great restaurants, too. parking was very convenient.

the jacuzzi and gym were small but adequate

ice machines and room service was not responsive to our requests on a timely basis

2 lattes at the bar cost 18 dollars with the tip

we did not like that we had to order ice and coffee from room service.

sorry i didn t get the full experience of the nice bar because of covid

the staff was friendly and accommodating, the restaurant was delicious, the facility pool and spa is great,

room service was prompt and the food was delicious

isn t the hotel s fault but there were loud children in there he pool jumping and splashing making it quite

service down the slopes, the assistance at the lockers, the waitresses at breakfast and the

fireplaces in the room didn t work

only thing i was disappointed in was the price of the room service

not a good thing when you want a simple coffee to have to leave the property or order room service

pools too crowded - kids hours would be a good idea

the amenities were great. masseuse at the spa was great.

location, great spa, concierge was helpful, nice pool/ hot tubs and enjoyed the lenora restaurant

very expensive breakfast and overall costs a little toppy...

good spa & free yoga class. great location.

the staff, the location, the pool, hot tub, the steakhouse. everything about it was fantastic.

the pool was wonderful for our kids

we enjoyed having our own bedrooms and bathrooms, a nice living room, and kitchen area

pool, gym and spa all gorgeous

coin operated laundry machine on site was convenient

breakfast and the kids in the hotub at night

the location, convenience, balcony, views, breakfast, coffee, parking, staff, other guests, weather, hot tub

great that they had parking but it's pretty tight quarters. the gym was nothing special.

were incredible and the breakfast and dining room, in front of the open fire was priceless for my kids

we were given a room without a fireplace or balcony, which looked like a holiday inn express or so

best thing about staying at the austria haus was the breakfast and the staff and the pool/hot

the fireplace in our room was enjoyed nightly after a day in the ski slopes

the pool is small

we loved the pool area, breakfast, and location in vail village

the coin operated laundry was useful

was so beautiful, decor, finishing, step out the back door into the snow, the spa was gorgeous, staff super

middle of a snow storm and the lobby was so welcoming with the christmas tree sparkling and the fireplace lit

better suited to drunk college kids who don t care about where they stay just where they drink

was spacious, lovely balcony and beautiful view of the slopes with a lovely fireplace in the room

our room was very spacious and clean with a well equipped kitchen, an eating area and a comfortable living room

gym and pool great.

pool and parking a bit too far

pool is only a small lap pool with 3 lanes and water was dirty, staff in the restaurant was

very pet friendly, so keep this in mind

during our trip, the facility is beautiful and clean, and we took advantage of the awesome laundry services

was no laundry in the hotel

no plastic laundry bags in room. no breakfast was an issue.

the laundry was being remodeled and the staff washed my laundry

there were huge laundry carts full of dirty bedding in the hall every afternoon & evening

great hotel, pool and hot tub and perfect location. close to everything in aspen

rooms are a little tired inside and the pool is very basic and not very big

the staff was exceptional from the valet, front desk, room service... every area excellent..

good gym

pool area at night was lovely

hotel facilities include a free laundry room, a swimming pool together with two small heated pools

homeless person was washing their sleeping bag in the hotel's laundry room

great laundry facility which i used a lot

they drove us around, the hotel staff did everything for me and my wife, we took a dive in the pool when it

good continental breakfast, really unbelievably friendly and helpful staff, great room service (mmm pizza),

great amenities, including breakfast room, laundry, lounge etc

i'm glad it's private rooms and not dorm style, laundry and kitchen available in the basement, breakfast items

laundry in basement was convenient

bonus= coin laundry available on site

fabulous breakfast

walkable, also has complimentary transportation from hotel we used it to go to maroon bells shuttle

is unfortunate that the roof deck pool is open to non guests

room service menu was too limited

the proximity to the supermarket was really convenient as was the shuttle service to and from the airport

it's pretty centrally located so walking to every bar and restaurant is a breeze

free shuttles to and from the airport, around town and to aspen highlands

lacking breakfast option - for the amount of money we paid per evening, we expecting even a little more

room service took forever, i was told not enough staff available

hotel experience we have ever had with a pet

free mountain bikes and free snow bikes (with free helmets) were made available to me and my kids

the view from the rooftop heated pool and hot tubs was amazing

room service breakfasts were the poorest part of trip

room service

room service 24 hours a day is great

almost sadly, after telling the room service people every day of the poor quality of the coffee, the last

very beautiful location amazing view, room service was great and very professional.

check in very late (4 pm) and check out at very early time (10 am) specially when you are with kids

other than that, the kitchen is perfectly equipped and we had everything we needed and more

access to the gym, pools, cleaning services, private parking, close proximity to the center of town

close to town, full kitchen and overall really great!

i like everything especially the kitchen.

location perfect. liked the ease of using the laundry room

the gym and equipment is top notch

wifi is really slow. sometimes it doesn t work at all.

said no pets

lobby work spaces, large gym, great food

liked everything about the property from the courtyard to the amenities and very clean guest laundry plus friendly

hotel is new, super clean, rooms are very spacious and have a small kitchen

the nearby park and neighborhoods, the ev charger, and the heavenly bed

really nice hotel. clean, convenient and friendly either to people and pets.

the king bed was extremely comfortable and they had great wifi