a pool would ve been a bonus

later breakfast time, 11am?

the location of the hotel was very convenient and the lit up parking lot and hotel locked doors at night felt

parking lot was partially gravel so a little rough and main entrance driveway is between a gas

the breakfast was great..especially those cinnamon buns.

it was not make up but moisturizer that is tinted and i explained that it washes off in the laundry

the pool was a great and it had a nice jacuzzi

the room is nice, loved the pool and hot tub

but it should have a park for kids or any outdoor sitting area

deep snow in parking lot on arrival

upstairs, exchanging money for me, calling me a taxi, and even directing me to the nearest laundry facilities

owner was really nice room was clean parking was good

liked the free wifi

room service was excellent, with fresh towels provided daily

there were rusty pipes and unclean rugs in the hallway. i had no room for parking near my room.

location close to family, updated main lobby and dining, available gym and laundry

we stayed in room 132 which was on the first floor right by an exit and directly across from the laundry

nice staff ! was nice had gym laundry and breakfast!

laundry wasn't available with the accommodation, it needed some arranges

they also did not follow the requests i had made about not being placed close to laundry due to my having copd

wanted to do some laundry and they had no change at the front desk which was very irritating

breakfast was very good but the person serving could ve used some help on the weekends

kitchen staff were nice but not that friendly.

breakfast was awesome

was good, pool was fun with the kids, place was bright and clean, rooms were great

the laundry room was clean and functioned very well

limited parking spaces

beds were hard. wifi was weak. halls and rooms smelled like cigarettes

free parking available on site

the parking was extremely convenient, the staff were very happy, friendly and helpful, and the room,

was expecting the gym to have better equipment

were kids playing soccer outside our room and had to eventually call reception late evening to ask them

and bar were great

kids were disappointed but great for me as i didn't have to wash their hair lol

food at bar mason was quite good

the in-house laundry is so convenient, the staff was friendly and helpful

can just unpack when i get home without having to do laundry

free laundry

maybe they were in the middle of doing laundry

room was very comfortable and clean, amenity in room and bathroom was good, kitchen was good, laundry and dryer

the guest laundry (coin laundromat) is particularly helpful

also leaking water from seems to be laundry area notice bricks and wall starting to decay

been cleaned no towels had to return twice to front desk to get proper towels, no garbage bags or laundry bags

location, helpful staff, good breakfast, big room, many pillows, laundry, great restaurant next door, huge farm

the laundry facilities were excellent new machines that worked well

the laundry facility is an added bonus

karen in the kitchen for breakfast was very help full ,courteous and

breakfast was fairly basic. pool was too cool.

pool was nice to have for the kids to enjoy after a long day too

the pool was wonderful we were able to go for a mid evening swim

no laundry in the suite and break was not to standard

laundry! good breakfast

facilities in room, gym and pool as well as laundry coin are available

many choices of food:) room- clean and comfortable facility- laundry, gym, swimming pool- clean and well

the laundry was a little expensive since another hotel we have stayed at on the same street recently

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

the rooms were large and very clean. the layout was very good. wifi access was excellent.

the staff is very friendly! location is excellent! free parking!

the wifi was slow

everything! the location, the staff, the breakfast, and our suite was amazing.

well renovated, comfy beds and has a laundry that we can use for 2

too many kids were in there at the time

due to covid19, can't use facility like gym, pool, restaurant, except that it was very valuable.

complimentary breakfast was excellent. loved waterslide. pool was quite warm.

water slide was the highlight for the kids

plenty of amenities such as laundry, pool, convenience shop, breakfast and bonus snack evenings

i was pleasantly surprised by the self-serve laundry facilities, but i was blown away by the fact that the

location, pet friendly, friendly staff, laundry facilities and breakfasts all make this a very good

ultra modern room. very clean, great staff and facilities. even free to use the laundry.

the laundry facilities were convenient, and while the pool was lovely, the water was a bit cool for my

there seven occasions and the pool and gym area has never been working properly

friendly staff, nice pool, lovely lobby

location, hard to reach reception, no room service

it would've been good to have some of things that were available on the room service menu available in the

is a temporary gym, poorly set up in a conference room, with poor covid protocols (no wipes for cleaning the

dec 23/24 night the go trains stationed beside laundry buildings grew so loud lasted from 3 am till 6 am - i

great communication from the laundry room management

apartment itself has a nice layout and it is nice to have two bathrooms and laundry facilities

clean , modern, kitchen was great.to have as well as laundry .

there are no signs that the laundry room is in a huge building

laundry bag in the room, no shower cap or small amenities, the curtains were dirty, it was very

gym is advertised but unavailable due to renovations

the wifi was excellent

no gym facility.

the bar was excellent and had a good choice of beers.

nice facilities like gym and swimming pool. nice environment.

concerned by the fact that the wifi was not 100% effective

arcades and golf and table tennis and bowling should be free and should be scheduled for each room that booked

pool heater was not working so we couldn't go for a swim, otherwise everything was very nice

great location in downtown kitchener

convenient location, friendly staff, simple but good breakfast laundry facilities are available

our only complaint was we could hear someone doing their laundry quite late at night.

facilities were closed for corona virus (but was not made aware until after i paid for the room), laundry was

not sound proof enough, too close to laundry room

parking, breakfast was included, it had everything we were looking for

only 1 working elevator sometimes waited 20 minutes for it to come only to find it full of dirty laundry

i had a hiccup with the laundry but it was resolved by front staff quickly

there was several sport teams there and the idiot kids were running up and down the halls

wifi was down both days stayed, hallways seemed dark and dirty, staff was not valuing you as a

room service are too early to clean rooms and paid breakfast.

front desk staff was friendly and helpful. laundry facilities were good.

once we got our keys we went to our room on the 4th floor, there were bags of garbage and laundry all down the

location is good and availability of laundry

had laundry facilities on site

were pet friendly, so very kind to our dog

great breakfast

pool and pool area wasn't very clean.

plenty of parking spots

was not advised about wifi when i checked in pool was very cold

breakfast could have been slightly better - fruit was not in great shape, no gluten free options,

no guest laundry facilities

unfortunately no laundry

carpet outside of laundry room is always soaked

check-in/out, friendly staff, functionally laid-out room, lots of parking, nice continental breakfast, affordable

the room was clean and comfortable. the breakfast was very good.

many kids running in the hallways late at night

hot tub, wifi, gym, location, separate area set up with microwave, coffeemaker like a little kitchen cubby

staff was very friendly and the kids were excited the pool stayed open later, so after a long drive they were

staff friendly breakfast and available dinner, bar pool and gym location

bad thing i can say is the pool is small and because of covid19 the hot tub was not

bathroom in the room and the dirty guest laundry

had laundry facilities

bathroom really small, and only one dryer in guest laundry

the staff was friendly. the wifi worked.

snow and slush outside parking lot was not cleared

the room is very noisy, sounds like laundry machines are running next door.

it was very clean as were laundry facilities

dirty drawers, floors were dirty, laundry bags looked like they were previously used.

clean laundry room

we ate at the bar and the bar tender was very accommodating

none of the stuff mention that we have guest laundry facilities

laundry machines didn't work properly

guest laundry was used by us as we were here longer

fridge. access to laundry if needed.

there was a half hour wait for the laundry

beds were comfortable, having laundry facilities available meant i didn't have to take dirty clothes home, and

an opportunity to do your laundry

at least wash the bed linens with laundry soap

had laundry coin operated

the laundry on site

breakfast provided is average. we have to pay for the laundry. laundry should have been free.

the hotel charged me a pet fee for my service animal

pet friendly; easy access to restaurant; shower head; microwave; fridge; and good pillows.

loved grab-and-go breakfast and

doesn't work for the middle door so have to go into the main one, parking lot has huge

we were able to wash some of our dirty laundry at a reasonable price

lots of parking close to amenities and 401

my son enjoyed the pool, it was clean and fresh towels were provided

terable room

no wifi

chris and mandy run the laundry room with professionalism and genuine care

i have used the laundry rooms before and never had an issue, however this room was disappointing

love the seperate bedroom, the closet, the kitchen area a laundry to catch up on some clean clothes mid trip

more garbage bags, laundry detergent and dishwasher tabs, because of our longer stay

the communication with mandy (the laundry rooms guest experience manager) was excellent, i received nine different