indoor parking

crowded parking and cooling trucks making noise all night

one bottle of water provided, good breakfast included

- long waits at reception and for breakfast due to staff shortage

+ breakfast tasty, once it arrived after long wait (shortage of staff, couldn't deal with multiple

big room, nice beds, pool, clean rooms and facilities

pool looked good, restaurant on premises, friendly staff

i don't like the wifi and the menu have few things

was a booklet in the room with info about the wines, the menu from the restaurant, and info on pool, bikes, etc

very limited menu. breakfast really disappointing. very cold atmosphere

breakfast could be served a bit earlier

pool was freezing and kids couldn t enjoy the pool!

wifi tends not to work in the rooms

wifi wasn t very good bad weather didn t help

pool was warm.

kitchen staff were nice

pool: awesome &cleaned daily &warm rooms: very nicely decorated, really nice tub and good water

was very old, no hot water for a shower one of the mornings, no wifi in the rooms

staffed, no wifi, rundown, unclean and terrible breakfast, restaurant closes early and they didn t even have

thermal pools comfortable bed

this is true of the thermal pools as well

compound with a nice super warm pool

hospitality was great. nice room. good small pool

nice grounds and plenty of space for kids to play

friendly staff, good breakfast, nicely clean.

nice grounds and plenty of space for kids to play

the tv only had 3 channels and the wifi doesn't reach all the rooms well.

great value for money and great breakfast choices for the included breakfast

close to the center, decent room, parking

the free wifi is only available in the common areas the room was very hot the windows do not open so we had

wifi very weak

com, internet didn't work, kids area was abandoned, restaurant closes at 6pm (no even basic sandwich after that

location was excellent, close to centro, grocery store, bakery, and laundry close by

room also had a kitchenette area

our only complaint , we couldn't make the kitchen understand that we would have loved to have the toast with

hotel is just few blocks from the main center, probably like 5 so you can walk even with kids

spacious with good wifi reception

were very helpful: organising laundry, taxis and an early breakfast on our departure date

very weak wifi would have been nice to have a hot water kettle to make tea or coffee in the room

hidden gem in san miguel very well located beautiful breakfast bread was delicious, optional +$ breakfast and

you are traveling with kids, do not choose this hotel

continental breakfast was good

the staff made us feel welcome at every turn - from the sparkling wine they had waiting for us upon arrival to

the design, the staff, the pool and pool area were terrific. food was delicious.

the pool was gorgeous but a bit slippery and water could be a bit warmer.

breakfast, pool is incredible, rooms are extremely comfortable and spacious, staff is helpful and gym is

eventually, i was put me in a room with a hot tub that did not work and the wifi also was not working

wifi worked well, shower hot and good pressure

we had a lot of issues with the wifi, maybe they could do something about it

breakfast could have been clearer- i would have liked to be given the ticket when i checked in so

chose this place and decided to pay more for lodging because this place has a pool, and we wanted to be able to

breakfast was not good and weekend night was too loud because next to a disco going on till 3 am

nothing negative. maybe a closer place for breakfast

breakfast options were limited but the egg dishes and coffee were good

was amazing, lots of space, great breakfast and good service overall

excellent complimentary continental breakfast

we were also served breakfast on the terrance both mornings, it was such a treat

breakfast was included, there were only two options - eggs or chilaquiles, fruit or oj, and it came

location, quality, view of church, staff, breakfast ud83dude0b

the room we were in was below the bar and restaurant and very noisy every night and morning !

really enjoyed the spa services

and although i m not usually a spa gal, i decided to get a massage and it was wonderful

parking was included and the valet was very helpful.

wifi need repair, could be a good investment.

parking is a issue but they meet you on the corner and take the car to their parking facility

if you require a spa at your hotel, stay here and get a

breakfast was spectacular

at the property we re very helpful, we had breakfast at the hotel terrace every morning, the food was delicious

beautiful property. delicious breakfast and wonderful rooftop bar and restaurant

it doesn t have a restaurant or room service and they charge for the parking lot besides the full

the hotel bar used fresh lime juice (instead of sweet&sour mix) and the location is incredible

they no longer offer breakfast, rooms are outdated and pool was dirty

pool was dirty

wifi in the room didn t work which was really bad for us bearing in mind the price of the room

we requested laundry service - it was done and delivered in 2 hours

ac and wifi worked excellent

after restaurant and bar closes at 5 pm staff hangs out at bar for a few hours

the hotel advertised they had free wifi available for guests, but it was awful- couldn't send emails or texts

breakfast was outstanding with many wonderful options to choose from on the menu

bed, super nice room, property clean and up to high standards as expected and the breakfast was absolutely

pool was very cold

the breakfast included ranged from french pastry to traditional mexican food

delicious welcome drink by the pool

windows were facing the comon patio on the other side of the kitchen

many choices for breakfast

room was close to the kitchen area, there was many noice early in the morning

the free breakfast was great

smells from kitchen, like cooking oil, enter the rooms

breakfast was delicious all 3 days

breakfast ok staff great location great room terrible shower very bad

the breakfast was perfect, the staff was really nice and helpful

they provide breakfast which was always excellent

the laundry service took only a couple of hours and very reasonable

amenity kit provided was super basic bar soap and cheap lotion in a dispenser

location is perfect, breakfast fantastic, staff incredible, etc

the rooms are spacious and the beds are comfortable

good breakfast with an exceptional view

forgot to ask and they were too big and it was a bit complicated to leave the car to the valet parking, busy

the bar had the best view and the rooms were not noisy at

roof top restaurant is outstanding as is breakfast

everything but i d like to bring my kids next time

location, rooms, breakfast, people, design

breakfast was so good, rooftop bar had a wonderful view and the staff was so above and beyond

great breakfast

breakfast selections were amazing and delicious

there are the best and a plus was getting to meet the owner s dog:) we really liked the rooftop bar as well

good location and very good breakfast

the wifi internet connection needs an urgent upgrade: no internet in the rooms, only in common areas

internet and wifi intermittent

parking of your car is a bit complicated, but the staff is really helpful.

location, free parking, cost/value ratio

the wifi was a little weak

making our trip smooth and comfortable - everything from transportation, covid tests and off site laundry

i think a minibar on the rooms would be great, as the hotel doesn t has a room service.

carmen and the staff were super friendly & the chilaquiles for breakfast were super tasty

nice warm pool to spend some relaxing time

the hacienda with the pool is a little paradise in san miguels lovely old town

a better wifi connection in each of the rooms would a bonus

i missed hair dryer. unfortunately wifi was not working almost all our stay.

not connected wifi in the room

no wifi

stairs everywhere!!! wifi not available all the time a big fail

i didn t like how the wifi didn t reach to the room

hotel offered valet parking and assisted with our suitcases

really nice location and nicely furnished, clean and helpful staff regarding parking.

the separate living space with the pull-out sofa bed was just right for the kids

the breakfast was top notch

the breakfast was outstanding, rooms spacious and comfortable

comfortable beds, tv with english, free wifi

central location - easy to walk everywhere; friendly staff; good wifi;

the breakfast was very good

i enjoyed the breakfast very much, it costs about 150 pesos (about $10, so was a good value

breakfast menu offers both hot and cold meals that were deliciously prepared, but the outdoor patio

early check in and late check out

had to leave the hotel due to the a problem in the kitchen

breakfast every morning was amazing

breakfast nice, location really good and supberb comfort.

loved the design of the reception, the fact that the room was super spacious with a working fireplace and a

getting our laundry done was easy and reasonable

we appreciated the reasonably-priced laundry service

archangel cathedral and coffe shops when we arrived from airport at 6:30 am, the staff allowed us early check

parking is an issue but covered by the hotel

our kids loved it, they wanted to extend our stay

we unfortunately were not able to use the lovely pool area

lovely pool area

was extreme slow and so expenicie beyond what bookings had - so my 300 room was 500 - no spa -no kate night

the hot dish at breakfast was served before we d finished the first (one day we d barely started it) and at

we especially loved the garden pool

was expecting a continental breakfast, so a choice of eggs, meats and fruit was a welcome surprise

parking was not ideal

breakfast on the rooftop each morning was a pleasure not to be skipped

the breakfast

the wifi connection was pretty good

staff did our laundry, arranged taxis, big comfy bed, great location

valet parking and continental breakfast are included

we didn't have to worry about parking because the valet takes care of everything

wifi was poor, going in and out no matter where we were in our room

nice rooms, basic breakfast serviced on the outdoor terrace or in the room

s no private parking, so i was a little bummed, you just leave the car at the side of the hotel

parking is on the street next to the hotel, so there is not really a reserved spot, i was lucky i

hotel is so new and modern, the cleanliness is so good and there is a bar in the bottom of the hotel

the wifi was great

value clean good wifi

breakfast was delicious, service was very pleasant, the place is beautiful

the staff was very kind, the breakfast was fresh with different options everyday served in beautiful ceramics

breakfast was wonderful

is a romantic hacienda with a courtyard lush with greenery, multiple patios and dining areas for breakfast, a

breakfast is out of this world

loved everything. swimming pool, breakfast, location and friendly staff.

would be nice to have a bar available (or beer, sodas, etc

the breakfast and restaurant was nice and separate seating was nice

kids doing backwards somersaults in the pool

size of the room, clean and confortable bed and sheets, clean room, good wifi, beautiful gardends and view from

we loved everything .. the breakfast the hotel the room ..

roof top bar was a bonus with beautiful 360 degree views (and wifi works up there) courtyard for breakfast was

from room service to rooftop terrace bar and hotel security staff

wonderful staff, superb breakfast included and the location slightly away from the thick of the action was

big rooms, awesome bath, good breakfast, excellent service, fast wifi

too expensive. no bar or restaurant service after 8pm. much better options in this city.

i did ask about the spa and it is simply a room they use and they call in services to use the room

of the space to place live music/dj/tailored music playlist on weekends and set up a small open bar with signature

very serene room service was good, natalya at the front desk very helpful

wifi, was not working well and cell signal is not strong enough

i could have stayed on the premises all day, enjoying the pool and the rooftop

breakfast was very good

its an older hotel, there were a few issues with the shower and fireplace, but nothing major or worth mentioning

breakfast was amazing

breakfast was very good, the hotel is beautiful, and the staff went above and beyond to assist us