nice pool area

a very small gym

very clean pool & lovely garden to relax on

all of the staff were very friendly and helpful, from checking in, to the bar tender

also easy parking if you have a car

were on the second floor & had poor hot water in kitchen & bathroom sink

location and environment with a private pool and gardens

pool,location and staff were so welcoming

we had to go to front desk to ask for wifi number because it was not provided

room we booked had a kitchenette but unfortunately it was not available due to remodeling

liked our little kitchen, had a very comfortable bed; we loved the upstairs pool

our room was between the lobby and the bar so noisy through the door as well

the rooftop pool had amazing views of the surrounding area

the room was perfect for what we needed and we were very comfortable and enjoyed the kitchen and being able to

the wifi in the room was non-existent.

hotel has a hostel type kitchen and cool elevated

it was a great fit for this 40-something couple without kids

you can order food or cook your own in a communal kitchen with all the facilities

and it's definitely no place for kids

the wifi password wasn't provided

bike cruisers to borrow, only chess and dominoes when it listed board games , no self-serve laundry)

location, happy with the parking underneath the hotel and all for a decent price

staff were super friendly, the location excellent, the room comfortable, the parking easy

free parking is included

free wifi & free garage parking is a plus

decoration in the hotel room- lovely spacious terrace overlooking the pool area

we love her we booked a suite with a spa tub on the patio

wifi signal could have been stronger

had heard from other guests that the loud music playing at nearby bars disturbed their sleep

wifi very weak to non existent in the rooms.

hot water, hard beds, the bed spreads needed laundry sex marks from previous guests , cable tv kept going out

got ants in our room and they did not pay for our laundry services so i had to pay 6 dollars to wash one load

bar service, there was no one there and the phone did not work

we did drive to those but the hotel has ample parking on street in back

pool needs to be cleaned noise from kids in the pool noisy refrigerator in the

golf course was great

the staff, grounds, restaurants, entertainment, beach, pool, bars, activities, view, room size and amenities

use another bartender at the swim up bar but the ones there are great and working hard to serve the

the pool is great and the service at the pool is better than most of the other resorts we have stayed

the ability to see whales from the barracuda bar and the swim out rooms.

the tacos at the taco bar...were average. bar snacks could be elevated.

it was pool conversation with other guests about the ridiculous prices on everything

small breakfast for 3 people $350

plunge pool, full panel sliding glass walls, expansive bath area, terrace with 2 chaise, daybed and table

big walk to the pool etc. it's a lot of hiking

the pool set up was one of the best i have seen at a nice resort and there was ample space no matter

they put our family in three different budlings and couldn't eat breakfast together

the kids pool is very basic

only wish the the pool has a little bit of shade maybe from a tent or something because you just can t hide

pool area and staff

loved having breakfast with a view every am and the rose was delicious

breakfast buffet is great

the facilities (the pools in particular) could desperately use some tlc

we love the peacefulness of the resort and pool area

overall, very good. the pool staff were really exceptional.

no laundry services

is next to the marina and there was very loud music all night coming from the parking lot

the room was spacious and comfortable, the wifi was fast, and the shower had excellent pressure

parking is horrible, arrive to check in and i wasn t charged enough from booking

i'm not a picky traveller but room was noisy from live band, guests and kitchen

the housekeeping service was outstanding, ensuring that our room was always sparkling clean

the staff had the pool bar were absolutely amazing!

nice gym and rooftop pool, with a nice view of the ocean

a little more gym equipment.

in addition, the views from the room and the pool/jacuzzi were fantastic

the hotel has a bank and an atm close by and also a laundry where they did a service wash for us

upgraded room was above the laundry mat so i had fluff and washer/dryer smells in the room everyday which

laundry is next door

very clean, decent breakfast, quiet, convenient location, nice pool area

it was a great pool area for family and kids, but once the kids took over the pool, it was difficult to enjoy

jacuzzi pool in site and 2 other large pools on either end of property

loved the spacious rooms, patio and well equipped kitchen.

kitchen is fully equipped with fridge stove microwave dishwasher washing machine dryer coffee maker

pool nice, views of ocean lovely

to the pool area required walking outside near the parking lot to follow a foot path leading into the

pool swim up bar and amenity's there were very nice.

light on parking

we especially liked the quiet room on the ground floor that looked over an aloe vera garden and golf fairway

mattress too sold and worn, last nite back pain woke me up, parking areas too small no more than 15 cars would

very quiet as it is located on the golf course

free detergent to do laundry on site at no charge

seems like there should have been another option to eat, and it would be nice if there was a nice bar on the

also, the pool is a great way to relax the day away

the spa was beautiful and great service

at the pool bar for lunch could have been better

liked the location of the hotel, the staff in the children's pool was friendly and the wifi was consistent

buffet was horrible. had room service which was good

were a lot of kids there, but then it was a family friendly resort, so that is to be

the service was exceptional, restaurant staff, bartenders, waiters, concierge, the pool staff that hosts daily

wifi was strong throughout the resort area and worked well with netflix

we had a downstairs corner room next to the staff laundry and maintenance area and a horrendously loud pump

loved it ud83eudd70 huge rooms wifi working great included breakfast super friendly staff nice area peaceful we

room is nice and the beds super comfy and across the street you have two supermarkets, two golf courses, big

was pretty bad in our room but we eventually learned it worked well near the pool so no worries

the wifi was really strong in our room and the air-con was quite which was really nice

the gym and spa were also fantastic

also great, that there is a kids club on site and the staff there were particularly lovely

only 3 restaurants on site, one of them only opens for breakfast

pet friendly

the spa is great, must get a massage during your stay

was charged us$78 (knocked down to us$66+, with a 15% off certificate) for a single load of laundry

was clean, the property was small but cute, even thought they burnt my sweater i was pleased by laundry who were

laundry was more expensive then the cost of the clothes

i wasn t permitted to depart (past security) before i paid us$66+ for one load of laundry

people are still saving pool chairs and not showing up for hours or not at all.

cleaning of the laundry/drying machines - disgusting....

we couldn t access wifi in our room, and the furniture is extremely outdated

thing is excellent the food, the employees tours we were 14 included 4 kids and they help to keep us all together

nobody shows up we went to the restaurant for dinner closed decided to get room service

excellent location, big parking lot, good restaurant. the staff was incredible!

no laundry service

separate pool for adults who want to rest and pools with different activities for everyone

clock on the wall of the poolbar to see when i have to eat, stop drinking and depart to the airport

beautiful resort with great activities, great facilities (pools, gyms, bars), decent food.

i enjoyed the cleanliness and the room service. the breakfast was also great

not actually all inclusive-they charge you extra for things that should be included like wifi, use of the safe

highly recommend for kids, teens and adults

gym very basic only open 7-3 food variety sucked

breakfast was decent

drinks are not made with good spirits, you can t swim in the sea in this point of the sea, the gym was opened

i asked for laundry service and marisol told me it would cost x amount, the next day after talking to the old

went way above and beyond to help us settle in, find restaurants, order us an uber, organize laundry service,

parking is located right across the street and is very convenient

there is large parking lot just at the front and walking distance to shopping mall and all little coffee shops

is a lovely value hotel, close to the public access to the beach, with ample parking and very nice staff

laundry on site and no atm in the hotel

kids enjoyed the pool too

do not want housekeeping to come to my room at 5:00 at night to do room service

from the gym, pool to the breakfast in

was a pet room and was extremely clean

people got up at 5:30am to save pool chairs

the bar was

even the glasses at the pool bar seemed dirty

the breakfast was great, and you can find good options in buffet

location, great value, kids had a great time

and room service was not included in all inclusive for some reason

the pool did not like it all i don't recomend this is is a maybe 3 stars if you do room service

the pool bar near the kids side were also rude

pedro at the pool bar always made great drinks and was so friendly

breakfast was good and the staff was very friendly and help.

breakfast, location, cleanliness and amazing staff all 10/10!

the pool area is so peaceful

outside pool area, good breakfast- even a chef who made meals if you wanted him to

top negatives about this experience: - the wifi was very weak and unreliable

are limited parking spots at the hotel

a fantastic breakfast is included in the price

it was quiet, the breakfast that is included is spectacular

breakfast special was great everyday and the views are wonderful, the staff did an excellent job of

the view of whales and rays from the pool deck can easily command your attention

the pool was tiny. and we couldn't use the lawn chairs on the beach which was disappointing.

i had to physically take them back to the kitchen myself

spa services are great and not too expensive

the pool overlooking the beach was awesome and the restaurant was great too

the wifi is could be better so improving this service will help the overall experience as well

pull out couch for my kids was a little uncomfortable.

the room service is 5 star, the spa is 5 star, really everything is

fantastic and our room was very close to the pool/restaurant, and overlooking the ocean!

gym staff was very helpful

kids were given a card to select snacks, yet their preferences never arrived

kids club staff were so kind to everyone (kids and parents)

guest laundry

our bedroom was above the laundry room little noise early in the morning not a big deal

the laundry room was very clean

the pool is nice as well

hard to find entrance and parking.

the breakfast was generous and delicious

if you are looking for a remote place to read, nap, stroll on the beach, lounge by a pool, and lay in a hammock

breakfast was ample and delicious: what a feast

breakfast both days were excellent

we didn't order dinner cause of the price but after having breakfast i imagine it was worth it.

it was clean, staff were friendly, the beach and pools were lovely

the aerobic guy that did that aerobics in the pool

did not have breakfast

team around beachside including pool and restaurants were excellent - in particular axel and marco as entertainment

paid for the included breakfast- the restaurant staff seemed confused by this and refused to give us the free

is not a place to take kids

the family pool c bar closes very early at 5pm

the pool staff are great

the person that was working at the bar was really friendly and nice

the family pool “c” bar closes very early at 5pm

view and very good restaurant and nice pools

gym is not not very cool and no fans

don t be afraid to use the 24 hour room service for anything you might need

treadmills in the gym, jacuzzis didn t work

location and gym facility

extra costs were excessive such as the spa and tours

the staff are wonderful, nice rooms, super clean, great breakfast, love this place! thank you!

nice gym if you re into that

the overall decor of the hotel, is very comfortable. nice pool area.

i understand the spa not been included, but the steam room should be included in the room price

wouldn't recommend this resort for kids

hotel, clean, warm pool, access to the sea, nice concierge

what i didn t like they charged me $166.00 for laundry. smh not cool at all

kids club is great with activities

they embrace the new guest that came for adults only experience

the reserve is no kids which we enjoyed because it was really loud in all of the other areas and were were

amazing girls from kids club approach parents at the pool and ask if is ok for kids to participate in games or

we first arrived , it was a lot busier, we often waited a long time to be seated for breakfast often they didn

holiday - views facilities staff food spa amazing gym and fitness classes surfing beach up the road can t wait

the maid took our laundry out of the dryer, wet, left it in a heap, and put her towels in (while we were home

we stayed in was in the aquarius ii building and was quite the walk from our room to the main pool and restaurants

the men that service the pool area and bring food and drinks were awesome

dated pool area. did not mention bar and gym was closed for repairs. also time share pushing.

property, pool and outside bar area were great, and most of the staff were outstanding

there were excellent, well maintained amenities - from the pool to the spa, everything was perfect for relaxing

breakfast food was just so so

disappointed that late check out was not an option

of the food, drinks, bar swing was fun, snorkeling tour with julio was amazing, feeding fish, gym, aris my

the 24 hour room service was amazing as well as all the delicious restaurants

gym was nice and clean

resort with nice rooms and a great pool area

service at the pools was also very different depending on the day and time

odd that pool bar did not open until 11am

the pool area snack bar closed early

they did not give more information about extra activities such as beach party, s mores for kids on the beach

breakfast was amazing, the highway noise from room in main building is unfortunate

we enjoyed the pool area and were able to see whales jumping out of the water right from the shore

the sushi restaurant was excellent as was breakfast provided in the morning

the room was relatively ordinary and the plunge pool wasn t heated

the service still needs a little ironing out. pool service was slow/inconsistent.

one facing the beach with a bar, one large one in the middle with a bar and dj and two side pools that were

the infinity pool chairs were quickly taken in the morning, could be a members perk

our time by the pool each day with service from the staff was amazing - shoutout to victor

breakfast was good options were plentiful we at at the international each day .

the spa is the best i have ever been to, free hydrotherapy is incredible and the massage was amazing

need cleaner restrooms by the pool

but parking lot view

they said : fully booked, the only solution is room service

the location, beach access, rooftop pools, spa and amenities were wonderful!

we loved our accommodations so much; spacious room with soaking tubs, large kitchen + balcony with hammocks

bring everything you need to enjoy your day at the pool when you head down for breakfast

it, the decor, my comfy room, the sweet and ever helpful staff, the beach, the cool water of the pool to dip

there wasn t too many guests during our stay so the pool and beach were never crowded which was nice

the pool is amazing, and the restaurant is five star

bring everything you need to enjoy your day at the pool when you head down for breakfast

the kids club was a hit for our two kiddos (age 6 and 8), and our private concierge made sure

the kids club was a hit for our two kiddos (age 6 and 8), and our private concierge made sure

there's only one restaurant available for breakfast but that have a very wide array of options

pool area while amazingly beautiful felt crowded

not enough separation for the adults-only pool -- the kids pool overlooks the adults area, and kids would simply

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or

unfortunately, the price for a family with multiple kids weeds out most people

pool

unfortunately, the price for a family with multiple kids weeds out most people

staff from the general manager victorio gonzalez to the pool attendants ricardo and luc, the entire property

the breakfast was good. over priced and under staffed.

spa is beautiful, with a jacuzzi and lap pool and cold punge

spa is beautiful, with a jacuzzi and lap pool and cold punge

food is great, breakfast at mezcal was prize deserving

guests don t seem to understand the concept of a private pool and felt entitled to use ours

- from the greeter to the manager to the golf cart attendees to the waiters at the restaurant

quick golf cart ride to the beach area and carts are readily available

and the pool was hardly ever crowded which was a huge bonus during covid

the wifi is horrible

receptionist, did not tell us our room was at the top of the resort nor did she offer the golf cart

not updated the reservation either because we would give our room number to restaurants and the spa and there

and kind staff beautiful swimmable beach with lots of beautiful fish gorgeous buildings fast wifi

bar staff, breakfast options

the white sand beaches, the privacy, the countless pools that kids and adults can go into, the restaurants,

i found the breakfast to be ok

only issue with us was the noise, you can hear everything from other rooms, specially with kids

clean, nice and spatious hotel, with great infrastructure, several pools and comfortable access to the beach

location was great close to everyone i love how it had so many different restaurants, pool ,spa i could book

pool was spectacular and the views were breathtaking

there was also no service at the pools and the restaurant s food was mediocre at best

our room 4275 was located on a corner, near the pool, close to everything, restaurants, laundry, covid testing

great gym for residence and vista guests

from cleanliness and friendly staff to the pools (they have a beautiful adult only pool right in front of the

another thing we did not like was while it was all inclusive, room service was not part of your all inclusive

with two young kids with existing respiratory issues and a husband with a severe mold allergy, we absolutely

the swim up bar was fun

staff was great and the swim up pool was the best part the italian restaurant had good pizza and salads

the spa can be upgraded both working amenities and staff

including room service in all inclusive package.

they don t allow uber to pick guests up at valet area, you have to walk or get a ride by golf cart to a dirt

the pool area is lovely and the landscaping is very well maintained and pretty

pros: huge rooms and terraces views are lovely, the main pool is great with good service

very nice spa as well cons: for the price of food in restaurant it could be slightly better and the drinks

the pool area is lovely and the landscaping is very well

ever present problem of inconsiderate people staking their claim on the pool lounges early in the a

very comfortable rooms with kitchen laundry and patios

contemporary music playing all day in the bar area by the pool would have been fun.

washer/ dryer, kitchen with all the amenities

location with private beach, infinity pool with amazing views of the arch

pool, rooms, room's view, hotel employees

difficult to find, the bathroom in the master room did not have hot water , toilet was tilted and laundry was

they charged us for the laundry twice

pool right in front of our building with great view big spacious suite very nice staff, excellent laundry

apartment was kind of shabby (curtains, couch, electric range) and the wifi was kind of temperamental, but for

nice huge rooms, swimming pool, beautiful view! out of the busy downtown.

the breakfast buffet was really good every morning

loved the dining areas/ gym & pool

sushi at the pool is a must - fresh and delicious

the facility, the staff, the rooms, the communication, the location, the pool, the spa, the view and the

daniel who works at the pool bar looked after us our entire stay and is one of the nicest people we've ever

laundry service

awesome breakfast love the choices

make corona breakfast a little better

hotel was close to the center and always had available parking

breakfast & wifi inc great rooftop pool with stunning view

laundry cost are excessive, better to organise it outside the hotel.

they offer a great breakfast

wifi was bad in the room, but ok in the common area

it s quaint, has a great vibe and the included breakfast is always good

place to stay and great price , the lady at the bar bar made us some really good drinks and there breakfast was

no on-site laundry, no convenience store

kitchen with minimal amenities

the wifi in the room was not free of charge (although it was mentioned on the

not much to do there. two pools and golf.

the room was on the golf course

laundry service on the app is very dumb as they literally only brought us a bag without the list &

no laundry room

it was taking a quite while for housekeeping to come, like refill of shampoo and bringing laundry bag to send

the gym was great too

we liked everything, the swimming pool, the show on the night, the party

the gym was tiny and not equipped very well & no sauna

good for kids too

we had booked our kids room with two double beds, and requested their room be near ours

pool was great, access to all the resorts, bar tenders and drinks were great, service was great

24 hour snack restaurant needed fresher food but there is always 24 hour room service instead

we also had an issue regarding payment for the laundry service

no laundry services room service options lacking entirely had to call to get the mini fridge stocked

adults only

the pool the beach the food the all-inclusive food and alcohol. it s heaven on earth!

they could use another bar by the pool or more servers

the food was very good, although we only ate at the sports bar and at the buffet breakfast in bella california

spa was amazing

pool and beach area

i loved the 3 pools - they were never overrun with people or kids and we could always find an umbrella or place

the pools are rather small, especially in our family s case where there is only one pool for children

food was amazing room service was amazing

need bigger restroom by the pool

private and great food good gym

floor location opening on pool with little view and lots of kids

pools are really nice for kids!

awesome view, incredible room with kitchen, laundry and huge balcony

nice staff, big rooms, laundry in each room

fun for the kids and the bench around the ship made swimming with young children much more enjoyable

2 days of cold water in shower and sink. charged for use of wifi. property was overpriced.

breakfast not provided, self parking a walk from the main property

loud and crowded, you have to pay $60/week for wifi, there was loud construction next door, the spa was insanely

room service was better

all the time and the food is mediocre, the beach is full of vendors trying to sell you stuff, the pool is loud

the bar staff was poor

stuff, clean room, air condition working, very hot showers, good wifi, community area, hotel was very quiet at

bed bugs, water pipeline noisy, no parking lot.

wifi was better than another place we stayed at

the wifi did work

only a few parking spaces

free laundry

pool, entertainment room, bar, restaurant, laundry, gym, massage etc

the do have free laundry room to do laundry yourself which is nice

was clean it had a laundry,gym,pool table,air hockey table,pool,bar, and free breakfast food was great and beds

free laundry was fantastic