outside the exhaust vents for the laundry looked to be full of lint and in desperate need of cleaning

if i wanted to make my own bed, do my own laundry, wash my own glasses and run out to buy food and coffee, i

hotel was extremely clean, the pool area was the best

gym was bigger than normal hotels actually had weights not just treadmills

wifi had issues and regularly disconnected and/or was strangely weak.

laundry service

the gym!

would have liked a gym and there was no breakfast

really could upgrade the stay with a better gym set up. also coffee in rooms.

good bar and restaurant, if a little pricey.

could use laundry facilities & a microwave in the room

not ready, because they had not changed the dirty linen on the sofabed and prepared it for our kids until around

bar was closed monday to thursday, could only get lunch and drinks via room service which cost

menu had gluten free options on kids menu, but not main menu??

for a night but the rooms were fine, breakfast was good, valet parking was efficient and the kids used the pool

the location was amazing. the tea bar inside was definitely a vibe.

it has a restaurant for breakfast, and dinner, with a full bar for those who like that

wifi was great, nice size rooms

before my mother's actual stay, that she would not be lodged in the main building with her pet

parking is limited so when coming in late you have to utilize free on the street parking

i would love if they extended room service to 11pm weeks days for late-arriving travelers

service and restaurants, the breakfast was great and the pool as well

room service was very good

i went to the spa and was surprised they didn't have a sauna or steam room.

open air bar and restaurant with very friendly and attentive staff

location (miracle mile), laundry room, spacious quiet room

smell of the room, the noise on the hallway and i don t know what they use to do there laundry but the towels

laundry facility was good though

location. onsite laundry facilities.

parking well lit. on site laundry

it s also a resort that is very famous for golf and fine dining

but the biltmore crowns that off with awesome service- being addressed by name by turndown staff, room service

in order to ask about staying there with a dog, one of staff had told us they would have booked a golf course

well-appointed rooms, luxury bedding, state of the art gym, clean sauna, supreme spa, legendary pool, fantastic

room service was a bit lacking in service hours and menu options.

laundry guest room: dryer machine doesn t good

property was clean, modern and spacious. staff were helpful and the laundry was great.

finally, they found the room near the stairs and near the laundry

loved the guest laundry facilities. inexpensive and so convenient. also, the shuttle to airport

complicated laundry facilities

pool area and breakfast

the pool and view were great, clean room, all amenities: fridge, microwave and free wi-fi

to stay for 5 days, the rooms are clean, the bed and pillows are outstanding, the resturant and breakfast were

the breakfast was delicious and the staff were very welcoming

in addition, i would like to thank jessica (front desk) to give us a late check out at 4 pm

there was not a laundry facility on property for guest to use

expensive laundry ser ice and meals plan

location and pet friendly

beginning answering all the questions we had, for breakfast there was a huge variety of food, the pool was in

great stopover location for one night/ business. great gym, pool, friendly staff and comfy beds

the hotel did not have a laundry facility and lastly and probably the worst was that their wi-fi was not working

need to put in a guest laundry and i thought i got the breakfast in my price but i didn t and it was 32

no microwaves in room or on site laundry

hotel had no laundry facility

no microwave in rooms. no laundry

pool area was disappointing- the laundry facilities exausts near the pool desk

the laundrymat was a big plus

i like the guest laundry

e toast, fruit, cereal, juice, almond milk rooms are spacious and comfy laundry facilities near to coconut groves

the wifi worked well

the laundry facilities are free, there s an atm on site in the lobby as well as a snack market

old property, very dark, bit grubby. but great staff, free laundry.

laundry room

great to have a laundry provided

picked it because of the laundry facilities but were told by the staff that they weren t working properly

guests need to place dirty laundry properly

laundry room included

the laundry room was useful

well equipped fitness room and laundry

we also booked this specific hotel for the laundry room and only one machine was working and many people trying

noise all the time, mildew air, laundry out of order, cold water showers, one very flat pillow per person, wi

ice inside laundry, old equipment

laundry didn't work

able to do early check in

location, refrigerator in the room, free parking, good wifi

so we could use the more extensive gym at the courtyard hotel, go to a sportsbar and

removing items from mini bar is chargeable 25 dollars

it was only for 1 night but consider this if you will stay more with grown up kids

kids loved the waffles

breakfast was very good. variety of items. airport shuttle ran every 15 mins free of charge.

towels and bedding had old blood stains on it and i m sure staff should know to throw away any laundry or

or the fact that there was no where to do laundry

the lavatory ventilation. the laundry does have ventilation, so the bedroom turnover is wet.

no laundry service on sunday when we needed it and not explained when we asked saturday

was a fire in the laundry room on my floor, the room and corridor wreaked of smoke and wet carpet for days

guest laundry was in another building which is fine, but the staff at the front desk (courtyard) didn t

facilities, location, amenities, bar and restaurant and most importantly, a great staff throughout

for the price we should have free wifi

people were not wearing masks room service took 3 hours no lunch available room not so clean

very nice lobby area, pool, restaurant, and bar areas

has a range of amenities (gym, pool, laundry) and a decent complimentary breakfast

laundry room equipments

laundry rooms were out of order

didn't like that there wasn't bacon for breakfast only sausage

room was excellent, spacious with separate bedroom, small kitchen, wonderful view of blue lagoon

great laundry facility which was desperately needed after 2 weeks of travel.

we were a group of 15 guest, we want to do the laundry but there was no soap

breakfast and room service could be great!

location and the shuttle service

had a room service dinner one night and it was superb

did laundry and the dryer wasn t working. check in wasn t until 4, a little late.

there is a laundry room so i can wash my dirty laundry before departure

there was a delay in me getting into the laundry room as neither my key nor that of the front desk would work

there's a laundry which is very useful for those staying for an extended period

shot out to the laundry staff and cleaning crew

you need to hide this guy in the laundry room

lack of quality room service, lack of staff, disappointment during staff interactions

can be made by supplying; more devices allowed per room for free wifi a different brand of water - in glass

wifi poor, service very average for price; variable.

the breakfast was delicious with a picturesque setting on the roof terrace, and the roof-top pool was beautiful

the restaurant wasn't serving the benedict eggs at breakfast for which ritz is famous for

the breakfast was great, but pricey.

mattress was exceptionally soft. loved big balcony. spa was wonderful.

was delightful, breakfast prompt and delicious

free breakfast was limited to $80. uber and lyft had hard time finding.

we wanted to do laundry and there were no coins at the reception and they asked us to go independently to change

no laundry room

service food was not good, we ran out of coffee pods which weren't refilled during servicing, the laundry room

laundry only on the 6th floor.

really love the pool

however, the room we stayed in had gas fumes coming from l believe the laundry room below us

there was small office where we could print our documents, and also laundry room

laundry was poorly managed

free parking, room was equipped with kitchen, fridge stove microwave dishwasher and the hotel had laundry

very friendly and helpful staff, good laundry facilities, great restaurant

you could use it at the bar or do a 2 hour bike rental or join a yoga class etc

travelled with my children and we have choosen the property because it has good size of pool, gym and a bar

i would have liked the bar to be open all day, it didn t open until 5 pm .

could have been located in a more sunny area overlooking the pool or atleast have a

the breakfast was amazing. i enjoyed the food. the guy working the bar was super friendly.

rooms dirty room service did not show up wifi did not work offered no laundry service

they can provide a little more amenities such as laundry detergent, salt, and pepper, it would be nice

the location, balcony, spacious room and in unit laundry

comfortable room, great facilities, gym, pool, hot tub, sauna. friendly staff.

the pool area was also clean and so fun

there is a vending machine and a laundry

they didn t want to let use in they were doing laundry or something we had to wait outside until he was finish

the laundry room machine are mostly out of order and do not operate efficiently

laundry rooms machine constantly fail to work causing loss of money to operate

housekeeper never came by to give us clean laundry or never stopped by every morning to check in to see if we

and laundry not delivered in the room

in front desk we went and show our reservation and they have to another person my room my kids and i at 1:00 am

the other guests were also friendly and considerate and we could only occasionally hear the kids walk by in

right on the edge of campus so you don’t need to rent a car if you’re visiting with your kids

the other guests were also friendly and considerate and we could only occasionally hear the kids walk by in

had to ask for towels. sleeper sofa but no bedding. no quarters for laundry.

she literally yelled and had an arm flailing rage because we asked her about laundry services and if they had

also laundry machines were not working

no change for laundry at front desk.

we successfully washed our clothes in the laundry room

the elevators are slow, and the laundry service falls short of expectations for a hotel with so many guests

no laundry (only 3 washers, and 1 dryer wich wasn't working), hotel had no change, no soap no softener

two things that were not great were that it was about a mile away from and stores and that the laundry facilities

did not like that it has a poor laundry facility, 1 washer, dryer is not sufficient for all the guests that stay

was told by the front desk that they had laundry facilities on the third floor

location, nice staff, hotel restaurant wasn't open but had a nearby restaurant that doubled as room

the room next door had kids making a lot of noise until past mid night

no restaurant. no room service.

wifi did not work at all and after even requesting assistance from the desk we were unable to

now offer kids channels in their tv programming, something that i formerly complained about when staying

had everything else you needed including a laundry down stairs

the only minor thing was their laundry room takes coins only and there was not a change machine or a way to

are areas of the hotel that are neglected in levels of care: laundry room needs to be updated, i was concerned

laundry machine was not working

laundry broken

they do not have a kettle for hot water or a laundry service; they only have dry cleaning, which is also

dropped of some dirty laundry on saturday morning and was told by the front office desk that it would be back

bedding & room service could have been better

there were 2 million kids

the staff the shuttle driver there was a taxi took us down town with the family he told us he will be back at

and keep ,25 coins for the hotels laundry machine

the operation of the laundry machine.

the on-site laundry

have laundry services at their facility but when i asked the front desk for quarters, i was told no and

self-parking is $20 though and no free laundry, which i didn't mind

the laundry works very well and helps for those that are travelling for many days

comp breakfast, pool, free laundry, clean.

i loved the free laundry room and the staff was awsome from front desk to housekeeping

property is beautiful the lobby all the sitting areas, the laundry room is clean and free

laundry room could be better maintained, there were particles from other guests that were trapped

liked having a kitchenette, coin operated laundry on site, a pool and best of all the free happy hour monday

airport shuttle, guest laundry, pool, and breakfast/eating areas were all excellent, as was hotel staff

laundry

location and airport shuttle service good laundry facilities breakfast was ok but variety did not change much

overall a great hotel it had coined laundry, nice gym, pool area with bbq pits and grills

laundry

the laundry soap dispenser said that each box cost one dollar while it actually cost $1

plus the staff was really nice and there was on-site laundry and tile flooring in the room

convenient location. good parking. good laundry.

breakfast was horrible the laundry had no downy the shuttle driver to the airport was disrespectful and shouted

from laundry room at midnight by users who don't respect hotel rules no restaurants within walking

desk staff quite rude when asked for change for laundry and made my wife sign for extra towels for the pool

room was functional, outdated, noisy outside room as the workers were right out by our door by laundry room and

laundry facilitiesare ok but you need a lot of quarters

managed to get laundry done

one washing machine and one drier were functioning in their laundry room which made for some conflict and

free laundry and breakfast

the breakfast was very good and the service was nice. the laundry room was free and clean.

gym and laundry available

clean, with laundry

no laundry facilities

convenient to airpor and the shuttle was very good and they had a good laundry room.

property i was only disappointed on the laundry room the machines are old and don t work

could use more towels in rooms and at pool. and a bag for laundry.

they offered to keep our things in the laundry

beds for me and my family, clean and comfortable beds, laundry facilities on premises was a nice bonus

very friendly staff clean hotel laundry facilities close to airport

did not like that you have to pay for laundry and that the washing machine was not working

the bathroom sink was cracked, the laundry facility smelled of urine

laundry facilities a handy plus

guest laundry facilities 2

nice and roomy rooms. clean. laundry available also

large suites which were perfect for relaxing in, laundry facilities were great too

like that there are laundry facilities onsite

spanish gentleman, helped me with so many things in particular detergent for laundry & coffee in lobby

dirty rooms, broken laundry change machines, over crowded laundry lines, roaches in motel, showers were cold,

was told no more towels given out had to wash your own in laundry area

the laundry room didn't work they always just sent you to the next hotel

the laundry room didn't work they always just sent you to the next hotel

bath tub after bath till 30 mins after use, furniture dated and damaged, vault does not work , laundry area not

added features pool, free airport shuttle,wifi, restaurant, laundry free breakfast was amazing & delicious

oh hey, there's onsite laundry

work 3x so i had to walk down that many times to get one that worked also had to walk an get laundry soap cause

laundry on the facility was very convenient as well

no laundry , the breakfast

the bathroom was clean. the room was comfy i liked the idea of the laundry room

there was a laundry room on floors 4 and 6

laundry facilities

easy access to rooms, laundry, and breakfast

laundry room and gym wasn't clean at all. no restaurants near

friendier night staff better parking, cleaner laundry quartee machine for laundry

airport and to go to the pom in case you take a cruise courtesy coffee and teas available 24/7 laundry machine

ideal to walk to two eating places, sports bar excellent food

wifi was very weak and didn t connect in our room

limited food options. open wifi; its not good for business.

there is a parking on site and laundry room as well

guest laundry available

laundry facilities were close, convenient, and clean

booked this property multiple times between back to back cruises primarily because it has guest laundry

lots of easy parking and food options close by

laundry room was always messy hotel had a musty odor

we arrived, do you have a washer and dryer, do you have an exercise room, do you have soap for laundry and

the laundry room for guests was aweful and not clean and the machines were not

there was a guest laundry across from our room - some guests decided to have a party while doing laundry - that

there were no laundry detergent available.

staff ran out of quarters for laundry machines. dryer coin slots in need of repair.

was put in a room right next to the laundry

the laundry area as well

laundry, soda machine, vending machines, coffee machine

i needed assistance with the laundry room, and they were very helpful with finding alternatives (the hotel

laundry services coffie/tea services

comfortable bed laundry facilities

this hotel has several amenities which include on site laundry, a gift shop mini store, a restaurant, a gym

has shop, coin laundry, cafe (tho no one answered when i called to order on sunday 8pm)

we loved the in house laundry

the laundry facility was trashed by someone who decided to poor powered soap in the washer and dryer

the wifi was quite slow and the breakfast could be better

first day we were there, the pool was out of order, that was a paper inside the room saying the gym was out of

clean, good gym

cleanliness -- overlooked the pool. very quiet.

laundry services were not available, washer broken

the laundry seemed expensive and the breakfast could some fruits for veg people.

location was ideal, there is a mini gym and a laundry room available for use at a cost of $6usd to wash and dry

great amenities such as airport shuttle, laundry, fitness, pool, golf and complementary breakfast, a very good

the room was clean. laundry service available. shuttle service

using the laundry area, another guest took my clothes out of the washer and dryer and just laid them on the

liked the fact that there was a self service laundry area and the desk attendants were extremely helpful and

self-serve laundry room was very convenient

breakfast choices, lovely room and laundry facilities

the self-serve laundry on our floor was cheap and very effective

room was spacious enough for a couple. refridgerator and laundry were welcomed

beds were very comfy, laundry worked perfectly

having a laundry facility on property

we asked for quarters for laundry that didn t have any available

i didn't use it but saw there was also laundry option that i thought was a good thing

laundry is free, you only need your detergent

laundry room

i loved the free laundry facilities and the resturant next door! and the staff are amazing!!!!

great service, laundry, pool and gym

customer service , security when needing to access other floors, free onsite parking , free laundry

it s was a very comfortable room loved the laundry option.

i arrived on a red eye and they were able to accomodate an early check

the lobby was the old gym & the breakfast was served on a folding table in the office & consisted of dry pastries

the staff service was very helpful and friendly also, the driver for the shuttle which takes you to and from

the one day we wanted to get in the pool it was closed for tye day.

laundry helped us a lot

location breakfast staff guest laundry is free

laundry room wasnt very clean

extra free dinner mon to thu and convenient laundry at the hotel

we loved that there was breakfast and that the laundry accessible easily.

laundry room

getting new towels was confusing. there was no laundry detergent available to purchase.

laundry facilities were easy to use

laundry facilities were in good shape. some of the staff members were helpful and friendly.

clean rooms, good amenities for your room with a clean laundry room.

i did not have any issues, i felt secure, and i loved that i had laundry facilities.

room with full kitchen facilities, good laundry facilities, close to shopping and food

laundry is clean

also the laundry is quite

the laundry facility was decent

it would have been perfect if they had coin operated laundry machines and dryers

no laundry mat and i ve slept on better bed s

no fast laundry service or facilities.

to brickile center restaurants and cafes and shopping center adjacent to the super hotel and laundry definitely

laundry was not done. they simply forgot to send it out!

we got in the room, the cleaning lady did not come on the 3 rd day she came on the 4th day, no laundry on site

the bed was extremely comfortable and the free wifi was the bomb

also wifi didn't work from pool area

bar was a nice spot to chill at also i got a chance to get an a couple of pool games i would recommend family

pool included to enjoy the summer, gym 24/7

everything most especially the laundry roomud83dude0d

and design of the hotel, the continental breakfast on the 24th floor, secure key access, free laundry service,

our last night, we couldn t do laundry because house keeping was using the one washer and dryer for two hotel

the guest laundry is a joke with one washer and one dryer

great hotel and location'staff was good'free breakfast on the 24th floor free laundry on the 6th

laundry facilities were clean, nice fitness center

breakfast, laundry could be better

false advertising. staff did not inform about site laundry driers did not work.

on site laundry facility was helpful

laundry service is way too expensive compared to other hotels

the gym is well equipped

gym is too small for a hotel this size (wich is also in a shared building with element hotel).

rooftop pool and location

rooms are clean and nice . pool and cabana's are great. can walk to alot of things

the location only complaint they said heated pool it wasn t

feels like home specially laundry part in building is a life saver when you are traveling long and with

i like that self service laundry room was available

pool was incredible and the breakfast is good but it should add some additional egg item items

they did offer a yogurt bar with toppings, make your own oatmeal, milk options, refreshments, bagels, muffins

like home specially laundry part in building is a life saver when you are traveling long and with kids