had to iron my clothes in the laundry room and mattress was thin.

there is ample, secure parking and laundry facilities

i am particularly grateful to the staff, who helped us do a load of laundry

there are charges for parking and to use the laundry facility and laundry is high priced 15 pounds per load

good car parking on site, laundry facilities

great staff who gave their time generously to explain places and find a laundry for us

on site parking a bonus

my 2 kids absolutely loved it on the private roof terrace

excellent free wifi

the hotel is only about a 10 minute walk to the centre of york and parking is available for a small fee so we

good location,good facilities and great parking which is free.

no free wifi

was disappointed we couldn t get a late check out with covid ect

were booking but i believed there would be tea and coffee etc available as we hadn t booked a pet camping pod

just adults and so relaxing

the staff were so helpful, contacted the external laundry team and managed to locate them for me which i am so

asking about laundry turnaround time, i was told to just check the form in my room

returned with 1 tshirt still dirty, 2 tshirts shrunk, we were told to contact the independent laundry ourself

very helpful reception staff, great recommendation for a pet-friendly restaurant (bistro guy), which turned

was very comfortable, great little treat for the kids amongst us, and restaurant was v good.

wifi a bit dodgy - no laundry facilities

would have been helpful to be told on arrival about the laundry availability.

the little access corridor was often the dumping ground for bags of laundry

about it, room was fresh and spotless, bathroom was gorgeous, shower was amazing and room service was excellent

were lovely and the food was amazing as we ate in the restaurant one night and another night had room service

breakfast was great and appreciated that they had laundry service in addition to housekeeping servicing the

very helpful staff including doing our laundry for a small fee

good to be able to get our laundry done for a small fee

not convinced doing the laundry in the front reception area is giving the right vibe

great location, staff really helpful and friendly. laundry service. great breakfast.

nothing the hotel could control. (like the weather and all the kids on half-term break)

breakfast cooked to order, very personalised

can you look at putting a selection of draught beer on the bar ,not much to choose from.

wifi log in details in bedroom weren't the current ones - the up-to-date ones were on display near

the bar was reasonably priced

we had booked 3 rooms however when we arrived we were in one of the outbuildings overlooking the laundry

room changed to was much bigger but area filthy and dirty laundry thrown

room but my view was if the laundry

45 pm just outside my widow & i was awoken at 6am by laundry wagon loading/unloading trolleys for about 45

the laundry leaves a lot to be desired

to an apartment with own kitchen and shower room the bed was a good size soft with clean fresh laundry the

private bathroom, kitchen and laundry

showers and laundry services were better than most hostels (free washing machine and dryer

brilliant place in centre of york, even space for our bicycles and a washing machine for the laundry

free laundry facilities

room was located right next to laundry and staff areas so noise from staff in and out upto midnight and from

noise / door slamming from the staff/ private laundry room located next to court yard twin room.

room on ground floor as break/vaping/phone call area which disturbed us, dirty dishes and laundry from rooms

midnight and 5am and 7am and loud noises from staff down stairs you have to walk past all the laundry and delivery

at leat 20 laundry & rubbish bags piled up outside the door

first room was noisy as close to laundry room but moved to another quieter room with no problem the second room

there was an extensive amount of laundry in a bay outside my window

a room which had all the dirty laundry stacked directly outside our window

the price, a small fridge in the room and access to laundry facilities would have been appreciated

enough staff on night time , especially when young kids running around hotel , it was a young rugby team staying

view of bins and laundry

did not need to know all their business or how far they had run that morning in the gym

location and beautifully decorated. nice gym too. kids loved it. good shower!

location good quality of food good pet tolerant

staff were professional and helpful very clean called and asked for a robe which they brought room service worked

rooms beautiful and clean, pool and spa

we thought the bar unwelcoming

gym has fairly limited hours due to it being a health club that has supervised hours

breakfast

we had booked a twin room for my kids but on arrival they gave us a double which for my kids was a no no so i

found stains on the slippers & creases on laundry bag, decided not to use them at all

wifi didn't work

comfy rooms friendly helpful staff laptop size safe free wifi throughout good location

unfortunately as soon as we got to spa area, they told us that kids time is over after 11 am

know it s not about the building) also for the pool times i would recommend having a family and kids slots,

rooms were very clean, superb walk in shower, comfy beds with fresh smelling laundry, pillows quite soft though

laundry left outside lifts all day and night when change over not happening in the bar staff

we realised under neath was the laundry area

told there was a separate room adjoining are room for the kids , there wasn't, all in the same room

lovely room fridge very useful in this weather breakfast worth the money

challenge with the code to get in but we got over it within a few minutes and the lady doing the laundry in the

this place was comfortable, quiet, and had good wifi (with the ability to plugin an ethernet cable)

downstairs kitchen and front room with sofa bed and dining table

or stables, has been beautifully re-purposed into a row of small apartments, each with lounge and kitchen

the living room was comfortable and open, with the kitchen connecting

the information i saw online included mention of laundry facilities

no complaints, although the cost of the laundry service was very high

have a laundry service and for 5 pounds did a whole bag of laundry for me and put it in my room while i

the bar is fine and open late, the gym good enough for training and the breakfasts was great and plentiful

was great location nice room gym

room was dusty and there was dirty laundry in the bed

cold room in the middle of the night noises during the night (possibly a laundry

location. rooms and beds . laundry.

windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors

apparatus are missing in the room like kettle, coffee, paper and pen, laundry bag

laundry trucks, workmen and kitchen staff where all quite noisy too at times

enjoyed tapas dinner in a window-lined dining room, the room was spacious, staff assisted with laundry service

the entrance to the block looked like a door to a laundry room or utility area with temperamental lock and the

bedroom laundry delivery in the morning very noisy

we realised that we were very close to the laundry room

noisy outside our ground floor room with laundry trolley and bins.

dirty trolley near reception dirty floor carpets laundry in walkway before i even got to the room

room was unfortunately backing on to the laundry and the spin cycles kept me awake and when i did fall asleep

breakfast was of a good quality and range

excellent choice at breakfast

even), understaffed with wait at the counter, stained sheets (either have not been changed or bad laundry

had problems with wifi - on fifth floor. pity no laundry.

dark being overshadowed by the neighbouring building and overlooked the rubbish, waste bins and laundry cages

a laundry room would be good for travellers.

laundry left in the corridor!

was red hot , heating came on at 1am and room (a1) was over the laundry room and driers whining all night so

and skirtings poor workman ship toilet roll holder broken and attempt to fill holes was shabby laundry room was

paint peeling off the doors, the fire exit door was unsecured, and the piles of laundry on the other side was

room very clean but stained sheets, maybe a new laundry provider required

early check in. good location

we had a street facing clean room with clean laundry

we would have been happy to use the same towel for three nights and cut down on laundry

same laundry bags in the corridor for two days. towels rough.

get into our room until a few hours after expected due to laundry not being delivered

cleaners cupboard with dirty laundry left open all

they arrived to their room having not been made up, dirty laundry , towels all over

guessing there s an issue with the laundry

pool was fantastic for us and the girls

high quality bathroom products and room service food

did take over an hour to get room service delivered which sucked but the staff were very apologetic took off

hot drinks always available, fresh croissants every morning, small shop in the lobby, and laundry facilities

i appreciate that this would be extra laundry, but i think it's an essential bit of kit to be honest ud83eudd

had a guest laundry which helped and good kitchenette for making/storing food

and a laundry room on each level

value for money for a longer stay to make use of the kitchenette fully and other things like laundry facilities

room, no 115, was right next to the laundry room

rooms were comfortable we had adjoining rooms which gave us plenty of space for the kids and us

he instantly made us feel at home, laughing & joking with my kids, always on hand if we needed anything

judging by the new breakfast bar and a member of staff watching over the breakfast, another staff member counting

the parking was okay but spaces a little small

the hotel is situated overlooking the york racecourse so lovley view from the bar and restaurant

to have robes for use of the leisure facilities so we could change in our rooms and visit the pool

excellent location, easy parking, pleasant view of the racecourse, clean garden for the kids to run around in

and facilities were excellent,breakfast very nice really good choice bedrooms were spacious and comfortable

very friendly and accommodating and the fact they did me cake and gave us voucher for bar as was my birthday

dirty laundry and unpleasant staff

us on bottom floor where a laundry lorry stopped bang outside our window at 745 am and made as much noise as

we were located above the laundry room which was annoying as uplifts took place every morning and very noisy

lots of noise during the night from staff up and down the corridors, and what i assume to be the laundry lorry

slightly tired room and the very noisy laundry truck at 0730

might have missed it, but no laundry bag

weak wifi, signal no existent at times ,

are nicely decorated with comfortable bed and excellent wifi

the location is convenient, though the on-site ev chargers are quite slow (7kw), so i d recommend using a

s the point of having 24hr room service if you re cannot get a drink or something to eat after

though on several occasions we mentioned about having a gluten free breakfast the choice was very poor when we

like a kettle in the room but easy to get tea and coffee by dialling room service- no

a beautiful hotel, lovely grounds to wander around, fantastic spa facility, lovely pool and jacuzzi, great staff

loved the spa facilities, they were fantastic

breakfast was cooked very well

breakfast terrible and bad service,could not get swimming slots ,dirty laundry up corridor and plates glasses

- first room was above the kitchen extraction fan so we got noise and cooking smells but they were able to sort

kids running down the hallway at 6:30am. floor 5, wasn’t impressed.

breakfast excellent, pool and spa superb

the staff was brill with the kids

excellent breakfast, with a good choice, and very helpful staff.

next time i shall plan my presence around the kitchen's opening hours - would be a pity to miss out on an

small car park but plenty of parking in the market square although if you arrive on a thursday night market day

they were often at full occupancy (no surprises) so occasionally the wifi would stall

and the large window allowed the sun in throughout the day, the room was also situated above the kitchen area

was no pen included with the information book so had no way of filling in the feed back form or laundry / in

just inside the main entrance a large bag of used laundry had been left and stayed there until the last day of

i was unable to access the wifi but wasn't too worried about this.

this hotel at 12pm to and checked in 2 hours later, everything was clean and there was heaps of parking

breakfast not hot enough