to every detail everything has be implemented to make you live an extraordinary experience breakfast among the

around the property, the amazing spa with all the wellness experiences, i did as much as i could

the spa is absolutely amazing as well as the entire property.

room service food was mediocre at best

very nice, the pool spa quiet

parking lot is way too far away from the casita and no paved path to roll luggage

when ordering breakfast we called and gave our order (vegetarian omelet no ham)

we used the laundry service and that was excellent too

the grounds were beautiful, and the spa was a real treat.

is a noisy kitchen extractor fan above the old house affecting the breakast terrace and (smaller) pool area

breakfast average but pricy

the location is just our=tside of mmerida. the breakfast was good.

rk) in the veranda and could ask for coffee, i stayed for a late checkout in the pool

the staff were amazing and attentive, the breakfast perfect

super nice home made breakfast, lunch and drinks

make sure to spend some time wandering around the hacienda and relax by the pool - it's all part of the experience

at 0630am

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

i could not get the wifi and television to work

the free parking was great too

parking sucked.

nice pool, restaurant and wifi

too much noise from staff washing bathrooms or pots or doing laundry

the photos: - did not have a window - strange stains on the wall - the pillows are horrible - wifi was pretty

wifi is slow

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

the wifi was awful

wifi did not work in the room. they don't have laundry but there are options in the area.

room was next to the laundry which is works all night

there is no laundry service for clients on site

laundry near by & plenty of places to eat nearby

the first day the hotel had problems with the laundry delivery so we did not have any towels.

building is lovely room was very spacious and comfortable and thoughtfully laid out the small gym is surrounded

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely

loved the pool

gym is extremely small and not well equipped

beautiful gardens, very nice pool and lounge chairs

poor laundry service, don t wash your clothes there

that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping

free parking right outside the door was a big bonus for us

beautiful attentive staff delicious food beautiful pool

the environment was beautiful (design, architecture, privacy, roof-top pool and bar) and proved to be a great

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

oasis, serene and peaceful with a lovely pool with lush greenery and use of kitchen is very handy (grocery store

the pool is wonderful and it feels magic at night with all the lights on

very beautiful garden, terras, building, swimming pool and room

were having a pool party till 22

the breakfast is cooked to order plus fruits, yoghurt and granola but there were 2 days that they

the kitchen was clean and spacious and very well equipped

the wifi speed was good for two days and low the third day

rooms are spacious, property is absolutely beautiful and that pool looked absolutely delightful

the homepage car rental and laundry is offered, but none of these service are possible at that

loundry service is in near street - laundry

was free private parking on the property

we had a free parking and the room was clean.

quick walk to the center, really easy to reach and the private parking was a bonus

thing is that the atmosphere could be a little bit more lively and for example the bar and inside the hotel

beautiful hotel. impeccable service. delicious breakfast.

only thing we felt could improve was the room service and food menu

parking in or out for ubers was complicated as is a busy street

the pool area is very beautiful

breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service

cocktails) to the breakfast, the pool, the location, the room, the recommendations for local restaurant, bars

a bit pricey, but spacious rooms, free wifi and included breakfast with

very friendly, beautiful surroundings and room. amazing breakfast.

the property is beautiful, all important things are working exceptionally well from wifi to service

big parking space

the wifi wasn't very stable. it kept on crashing or it didn't work at all in our room

good location, great pool. nice breakfast restaurant. good parking area.

good location, great pool. nice breakfast restaurant. good parking area.

free wifi but it didn t reach my room, next time i ll ask for a room within its reach

included breakfast was perfect & coffee in the room was great too

the pool was great

staff: there's very little staff available, both at reception and in room service

great wifi

but it would have been ideal to have a bit stronger lighting in the room by night and stronger wifi

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning

there is no dedicated parking, which is a little bit of a challenge, but we parked on the street without any

big and clean room, beautiful garden, nice pool, fantastic staff

really friendly and helpful staff, cheap laundry service, good value for money

from the ado terminal, friendly staff, beds were ok, room size was good,, lots of tv channels, laundry service

i loved the laundry option which served me well at the time

they also have a laundry service

we also left laundry to be done whilst we were away and it was there waiting for us when we got back

was stole during our stay at this hotel at the laundry service

was wonderful, only slight negative was no laundry or laundry service but ultimately the services provided far

the pool could be open a little bit later would be great.

hotel in the sense that the staff didn't recommend anything, no information on the city was given spa isn't open

the wifi works perfect

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised

we stayed in the loft suite and loved having our own spacious, private balcony and kitchen space

kitchen was well equipped, the ac and wifi worked well

- it was well-located for the ado coach station - lots of toiletries, including razors etc - good wifi

laundry sent out came back with a strong unwanted smell.

had my laundry sent out to be done for a reasonable price

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

laundry bin too close to corner room chairs outside room for smokers use should be an area away

the iron stained a piece of clothing and getting the desk staff to send it out for laundry at no charge to me

the wifi signal is

wifi very weak

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

beautiful building, rooms are big! wifi sucks though.

in the structure there s a bar restaurant with a local offer both for price and food

the pool wasnt working, also the spa :(

i did not try the food there and the breakfast was only bread and coffee

breakfast is simple but delicious and quite special: rather than a standard hotel breakfast, it

he also had breakfast every morning and it was just a really nice atmosphere

sign out front says b&b but breakfast is not included

wifi was a bit hit and miss, especially in the room

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and pool

the outdoor courtyard with pool was a nice place to relax and cool off

good location, clean, wifi, nice pool

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

with private pool is great - large, quiet and clean

i thought the breakfast was more than enough for me - coffee, fresh juice, yogurt, fruit and toast/pastries

i appreciated the air conditioning but didn't make much use of my tiny pool because it was too exposed to the

hot water wasn't working, neither was the wifi

pool was lovely

asking for a breakfast to take away, you should provide a full box with drinks and food and not just a sandwitch

while the rooftop swimming pool was a highlight, the bar next to it was not in service and overall that area

huge rooms, great breakfast and super friendly staff! not too far from city center.

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

from the beautiful pool, to the delicious breakfast, to the hospitality, to the cleanliness and the quietness

com which stated there was parking

friendly staff. very good location. breakfasts. very fast wifi.

i saw comments about the wifi being weak but it was actually very good so that shouldn t deter anyone from

a protected parking is available close by and the staff is actually helping with getting there and driving you

the smell on the pool area (all the cooking vapors goes there).

our delicious breakfast was included every day, and the staff were committed to seeing that we had the most

we loved being in busy centro; nice breakfast

the patio bar and restaurant area is beautiful with lovely views over the high hedges

location. staff. excellent breakfast. fast wifi.

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

on your list of facilities, it stated on site laundry, there is no laundry here.

wifi is not great and if you have a room on the street bring ear plugs.

super central, very comfortable rooms eith air conditioning and pool. excelent staff too.

very week wifi

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry service

we even got our laundry done which was a treat

poor wifi and loud (facing street)

parking is a few blocks away and the streets you have to walk to get to the hotel are very busy (1

parking lot is a few streets away, and the hotel does not have a bay for leaving luggage

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

a lot of humidity in the room and there was no place to hang the laundry.

it does look a bit old and needs some maintenance. the laundry service is overpriced.

pool was a bit dirty all the time, gym didnt have dumbells.

could have had free breakfast and a laundry service but great value for money

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were

wifi worked really well and air conditioning was great

wifi was not stable at all

we booked this hotel on the basis that we could use their laundry service while we stayed, only to find that

staff assisted with taking laundry to outside laundry service, & picked it up for us

restaurant was closed, no laundry service, little warm water for shower.

it was also right next to the laundry facilities

only lacks a laundry service.

i left laundry before we went on a day trip to tulum and they said they would take care of it but didnt

plenty of laundries located nearby to get some laundry done

location is near laundry, food, stores

they have no laundry service.

plaza; across the street from an excellent restaurant, the chaya maya; a couple blocks from a laundry; and a

breakfast packs and towel pack for going on tour early the next morning (complimentary)

you going through the day, until you get back to have there 2 for 1 cocktail offer in the jaguar bar after a

was a wonderful stay, everything we needed was done in a moment, room was nice and really clean, pool after hot

loved its elegance, the lush park below our window, the internal patio and tropical swimming pool and the entire

this property is beautifully decorated, the gardens and pool inviting, our breakfast exceptional and the bar

the decor of the lobby; parking and on-site laundry

parking is even available at no extra cost and there is a self help laundry facility

swimming pool is big, with relaxing area -the laundry (100$ for 5kg) -private parking -the hotel generally has

location parking interiors friendly staff wifi and laundry availability ac and fan in the room

laundry and an ironing board/iron was available

it was noisy kids running up and down the corridors all night

clean, quiet ,attractive pool/lobby

nice staff. great location, pretty facility, easy parking, good wifi

pool is open 10am - 10pm

the hotel has a decent swimming pool.

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

the staff weren't very helpful with transportation, laundry or attractions.

and the laundry service is quick and cheap

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

the wifi did not work in the upstairs room.

staff helpful with laundry

laundry down the road

laundry service 1/2 a block away from hotel

station and traffic light, lot of noise all day and night from the street not suitable for small kids since

i heard kids playing noisily around the pool well after 10pm

good wifi and hot water

central hotel to explore the city center, parking in the nearby garage included in the price, friendly

clean room, small swimming pool and very friendly staff

excellent room and swimming pool

great location near everything, parking, clean

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

the breakfast was fabulous with their daily delivered fresh eggs and bacon and the

interior and calm hotel with 7-8 rooms, you have the pool for yourself during the day, nice light breakfast with

my room had both an indoor & outdoor shower, the pool was beautiful and with only 7 rooms it was always quiet

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

location. free, private parking.

location and good wifi (uninterrupted zoom calls possible), very nice and helpful staff

the mattresses were a little too hard and the wifi very weak (luckily i took those days off from work otherwise

gym is non existent, the room is filled with tables and chairs with one token machine trapped in

every day, very clean, great location, staff were so friendly and helpful, lovely pool area and breakfast buffet

room (one double bed, one single bed) 1x double or twin room (two single beds) both inclusive of breakfast

location, breakfast, pool

it was a little bit end of the road place. breakfast was just a bad joke.

center, hotel mucuy looked pretty cute walking in, beautiful tile work, a patio with a small pool, and lots of

location, breakfast, pool

the breakfast was poor and served in a rather dull bar area attached to the hotel.

nice hotel, good breakfast, parking, wifi

the atmosphere of the gardens and pool were wonderful - we loved hanging out at the pool and the hammocks on

comfortable beds, great location, great breakfast, helpful staff, wonderful pool and patio courtyard

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

terribly noisy - no parking place available - intermittent wifi - no laundry

swimming pool

pool yards away from the room, and kept clean

the fact that it had private parking was very useful because it's hard to park in that central part of merida

most places in merida, parking is an issue

the staff were exceptional - sorted out our laundry and booked our trip to chichen

great breakfast, nice staff parking lot available for free perfect location

parking was a little complicated but staff was very accommodating!

parking is included which is a great thing because i guess it can be quite hectic to find a parking

beautiful setting small hotel at times had the pool to

laundry service is cheap and quick

noise from bar next door

designed and maintained charming professional staff delicious breakfast well located easy parking

caught in hurricane milton but the hotel staff made arrangements to assure all guests and the bar making sure

lovely pool, incredible large and romantic bedroom with balcony and great view

had to go to the reception and then someone went to the laundry

the breakfast was great, the swimming pool very nice, and the location is perfect - close to everything and

property was noisy (there's a kids school or something similar next door, so if you're staying during the week

nice staff, spotless facilities, convenient parking lots and great location.

didn't like the breakfast, it is okay for adults but not for the kids

apparently they had problems with the laundry company they were using

breakfast is available in the other hotel

beautiful pool area and the paintings on the walls

great location. great staff. super breakfast.

quiet at night, strong and personal wifi (per room)